dymo labelwriter 310

Asked by Gerlof Brinck on 2017-09-06

I hoop someone can help me out: I have found drivers for my dymo labelwriter 310: https://ubuntu.pkgs.org/16.04/ubuntu-universe-i386/printer-driver-dymo_1.4.0-5_i386.deb.html

Installed the software without any problem. so far so good. But my computer (ubuntu 16.04 LTS) does not recognize the labelwriter, or the labelwriter does not recognize the computer. Anyway there is no connection.

I hope someone can help me out.

Many thanks beforehand.

Gerlof.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu cups Edit question
Assignee:
No assignee Edit question
Solved by:
Gerlof Brinck
Solved:
2017-09-07
Last query:
2017-09-07
Last reply:
2017-09-07
Manfred Hampl (m-hampl) said : #1

How does the printer connect? via USB?

For diagnostic purposes please provide the output of the commands (with the printer connected and powered on)

uname -a
lsb_release -crid
lsusb

Maybe you have also to extract the ppd file for your printer from http://download.dymo.com/Software/Linux/dymo-cups-drivers-1.4.0.tar.gz because this apparently is not contained in the .deb package file.

Gerlof Brinck (brinck) said : #2

The printer is via USB connected to the computer.

The outcome of the output is:

gerlof@gerlof-A780L3C:~$ uname -a
Linux gerlof-A780L3C 3.13.0-95-generic #142-Ubuntu SMP Fri Aug 12 17:05:16 UTC 2016 i686 athlon i686 GNU/Linux
gerlof@gerlof-A780L3C:~$ lsb_release -crid
Distributor ID: Ubuntu
Description: Ubuntu 16.04.2 LTS
Release: 16.04
Codename: xenial
gerlof@gerlof-A780L3C:~$ lsusb
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 010 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 009 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 4971:ce23 SimpleTech
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 008: ID 046d:c534 Logitech, Inc. Unifying Receiver
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
gerlof@gerlof-A780L3C:~$

Further I have extrated the ppd file and parked it in the directory downloads dymo, but which directory and how do I have to set this file?

Hope to hear from you,

Kindly Regards

Gerlof.

Manfred Hampl (m-hampl) said : #3

1. the ppd file should go somewhere below /usr/share/ppd/ and get the same file access settings at the other ones that probably are already there.

2. I cannot identify a dymo label printer in your "lsusb" output. Was the printer connected and powered on? (Does it have external power supply and/or a power switch at all?)

Try the following:

remove the printer
wait half a minute
insert the printer
wait half a minute
issue the command
dmesg | tail
What do you get?

Manfred Hampl (m-hampl) said : #4

Remark: According to http://www.linux-usb.org/usb.ids the Dymo LabelWriter 310 should be listed with USB ID 0922:0009

Gerlof Brinck (brinck) said : #5

The ppd file I think will be stored in: usr/share/ppd/ than I can choose from the directories: cupfilters, cups-pdf, custom and hplip. My gues is that I need cupfilters. Perhaps you know. Then the problem of the permission. I, as the owner and only user of this computer, do not have the rights to alter/ad ect. (I think root-rights). Some how I have to change this.

Than the printer: it was and is connected to the computer, the external power on, the small red light is blinking (turns into green when connected).

Than the ouput of the dmesg:

gerlof@gerlof-A780L3C:~$ dmesg | tail
[ 3361.644647] usb 9-2: new low-speed USB device number 11 using ohci-pci
[ 3361.842651] usb 9-2: no configurations
[ 3361.842664] usb 9-2: can't read configurations, error -22
[ 3362.020953] usb 9-2: new low-speed USB device number 12 using ohci-pci
[ 3362.045766] usb 9-2: no configurations
[ 3362.045779] usb 9-2: can't read configurations, error -22
[ 3362.225119] usb 9-2: new low-speed USB device number 13 using ohci-pci
[ 3362.249877] usb 9-2: no configurations
[ 3362.249890] usb 9-2: can't read configurations, error -22
[ 3362.253386] hub 9-0:1.0: unable to enumerate USB device on port 2
gerlof@gerlof-A780L3C:~$

Thanks for your suggestions and I hope you can help me any further.

Kind regards,

Gerlof.

Manfred Hampl (m-hampl) said : #6

1. Changing security settings is restricted to administrative users. You are able to temporarily gain administrative rights with the sudo command (if you are member of the admin group, which usually is the case if there is only one user defined).
e.g. sudo chown root:root lw310.ppd
sudo chmod 644 lw310.ppd

2. I assume that it does not really mage a difference. you could even create a dymo subdirectory below /usr/share/ppd/ and put the ppf file there.

3. All that will not help, if the computer system is not recognizing the printer at all.
I do not know why the printer is not listed in the output of lsusb.

Gerlof Brinck (brinck) said : #7

Thanks for your help. One question: when I ad a printer I have several options, but not ad a usb printe I will search the internet for a solution for connecting a usb printer to the computer, perhaps when there is a usb connection it will help. Anyway many thanks for your input!!

Kind Regards,

Gerlof.

Gerlof Brinck (brinck) said : #8

I have found out why the Dymolabelwriter is not working:

The following products can work only when shared over the network from a Windows machine.
This is due to limitations in the USB support in these printers – Linux USB support only
recognizes fully compliant USB devices.
• LabelWriter 310
• LabelWriter 315
• LabelWriter 320
• LabelMANAGER 400
• LabelMANAGER PC

See: https://www.google.nl/search?client=ubuntu&hs=iSz&channel=fs&dcr=0&q=dymo+labelwriter+310+driver+linux&oq=linux+dymo+labelwriter+310&gs_l=psy-ab.1.0.0i8i30k1.623402.624452.0.627745.5.5.0.0.0.0.181.748.0j5.5.0....0...1.1.64.psy-ab..0.5.743...0i7i30k1j0i8i7i30k1.yixe6klMPRk

Kind regards

Gerlof.