Ubuntu
cups package

"/usr/lib/cups/filter/pstoraster failed"

Asked by henrydenhengst

The printer this error concerns: Printer: Epson Stylus Photo RX420

CUPS information:
Description: EPSON Stylus Photo RX420
Location:
Printer Driver: Epson Stylus Photo RX420 - CUPS+Gutenprint v5.0.2 Simplified
Printer State: idle, accepting jobs, published.
Device URI: usb://EPSON/Stylus%20Photo%20RX420

Problem: prints only testpage and return in any case in error.

# lpinfo -v

network socket
network beh
direct hal:///org/freedesktop/Hal/devices/usb_device_4b8_80f_L87030505211113460_if1_printer_noserial
direct usb://EPSON/Stylus%20Photo%20RX420
direct epson:/dev/usb/lp0
direct hpfax
direct parallel:/dev/lp0
direct hp
network http
network ipp
network lpd
file cups-pdf:/
direct scsi
network smb

# sudo /etc/init.d/cupsys restart

* Restarting Common Unix Printing System: cupsd [ OK ]

"/usr/lib/cups/filter/pstoraster failed"

Error log: // /var/log/cups/error_log

E [24/Aug/2008:11:23:32 +0200] PID 4880 (/usr/lib/cups/filter/pstoraster) crashed on signal 9!
E [24/Aug/2008:11:23:32 +0200] PID 4881 (/usr/lib/cups/filter/rastertogutenprint.5.0) crashed on signal 9!
E [24/Aug/2008:11:23:32 +0200] PID 4882 (/usr/lib/cups/backend/usb) crashed on signal 9!
E [24/Aug/2008:17:53:45 +0200] PID 10859 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:17:54:35 +0200] Purge-Jobs: Unauthorized
E [24/Aug/2008:17:54:43 +0200] Purge-Jobs: Unauthorized
E [24/Aug/2008:17:56:22 +0200] Pause-Printer: Unauthorized
E [24/Aug/2008:17:56:37 +0200] Resume-Printer: Unauthorized
E [24/Aug/2008:17:59:16 +0200] PID 10965 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:17:59:16 +0200] [Job 58] Job stopped due to filter errors.
E [24/Aug/2008:17:59:26 +0200] Purge-Jobs: Unauthorized
E [24/Aug/2008:18:00:31 +0200] PID 10980 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:18:00:31 +0200] [Job 59] Job stopped due to filter errors.
E [24/Aug/2008:18:00:41 +0200] PID 10987 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:18:00:42 +0200] [Job 59] Job stopped due to filter errors.
E [24/Aug/2008:18:00:49 +0200] Pause-Printer: Unauthorized
E [24/Aug/2008:18:01:05 +0200] Resume-Printer: Unauthorized
E [24/Aug/2008:18:01:21 +0200] PID 11077 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:18:01:22 +0200] [Job 60] Job stopped due to filter errors.
E [24/Aug/2008:18:01:35 +0200] Purge-Jobs: Unauthorized
E [24/Aug/2008:18:03:28 +0200] Pause-Printer: Unauthorized
E [24/Aug/2008:18:03:53 +0200] Resume-Printer: Unauthorized
E [24/Aug/2008:18:07:00 +0200] PID 11235 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:18:07:00 +0200] [Job 62] Job stopped due to filter errors.
E [24/Aug/2008:18:07:22 +0200] PID 11242 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:18:07:23 +0200] [Job 62] Job stopped due to filter errors.
E [24/Aug/2008:18:16:25 +0200] PID 11360 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:18:16:26 +0200] [Job 63] Job stopped due to filter errors.
E [24/Aug/2008:18:18:28 +0200] PID 11396 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:18:18:29 +0200] [Job 62] Job stopped due to filter errors.
E [24/Aug/2008:18:25:09 +0200] Pause-Printer: Unauthorized
E [24/Aug/2008:18:25:14 +0200] Resume-Printer: Unauthorized
E [24/Aug/2008:18:30:34 +0200] Purge-Jobs: Unauthorized
E [24/Aug/2008:18:30:42 +0200] Pause-Printer: Unauthorized
E [24/Aug/2008:18:30:48 +0200] Resume-Printer: Unauthorized
E [24/Aug/2008:18:41:24 +0200] PID 11514 (/usr/lib/cups/filter/pstoraster) stopped with status 1!
E [24/Aug/2008:18:41:24 +0200] [Job 65] Job stopped due to filter errors.

# sudo /etc/init.d/apparmor stop
maybe it was an autorization error, but it did not help

PS. A HP Laserjet 4L works perfectly on the same physical system?!

Something with the driver or something with the autentication I guess? I tried everything I know, but no results. Strange thing is that it used to work, but sometime lately after updating (sudo aptitude update/upgrade). I haven't noticed when because I normally print on the HP printer. (But every now an than I want to print color.)

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Solved by:
henrydenhengst
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Revision history for this message
Trygve Vea (trygve-vea-gmail) said : 		#1

Verify that your user has the "Manage printers" right. You can see this by doing the following:

Navigate through the following menus: System -> Administration -> Users and Groups -> Click on your user -> Click Properties -> Click the "User Privileges"-tab -> See if the "Manage Printers" option is checked.

If it isn't - click cancel, unlock, type in your password, properties, check the option and click OK.

You need to log out and in again for this type of change to take effect.

If you still have problems - please supply the output of the following command (open a terminal):

id

I hope this helps :)
Regards, Trygve

Revision history for this message
henrydenhengst (henrydenhengst) said : 		#2

Well thanx trygve for the suggestion. I checked and this privilege is marked on.

sjef@desktop01:~$ id
uid=1000(sjef) gid=1000(sjef) groepen=4(adm),20(dialout),24(cdrom),25(floppy),29(audio),30(dip),44(video),46(plugdev),107(fuse),109(lpadmin),115(admin),125(sambashare),1000(sjef)
sjef@desktop01:~$

Hope for other suggestions.

Thanx, Henry

Revision history for this message
henrydenhengst (henrydenhengst) said : 		#3

sjef@desktop01:~$ uname -a
Linux desktop01 2.6.24-19-generic #1 SMP Wed Aug 20 22:56:21 UTC 2008 i686 GNU/Linux
sjef@desktop01:~$

I just updated my kernel to the one mentioned above, and guess what? I now work just fine again.
So the previous kernel just before this one give the error with an Epson Stylus Photo RX420 printer!

SOLVED!