Can't seem to add a printer

Asked by tadiv on 2013-11-02

When I go to Systems Settings the Printers then select "Add Printer" my Dell printer is listed. When I select the "add" button it looks like it is being added, then I gert a popup that says "Failed to add new printer." and nothing else...

Suggestioons?

Thanks,
Tom

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu cups Edit question
Assignee:
No assignee Edit question
Solved by:
Thomas Krüger
Solved:
2013-11-02
Last query:
2013-11-02
Last reply:
2013-11-02
Best Thomas Krüger (thkrueger) said : #1

You could try to add the printer directly in Cups. Go to http://localhost:631/admin click the "Add printer" button and login with your username and password.

What make and model printer?
How does it connect to the system?
What is the output of :

lsb_release -a; uname -a; lsusb

Thanks

tadiv (tadiv-comcast) said : #3

tadiv@tadiv-desktop:~$ lsb_release -a; uname -a; lsusb
No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 13.10
Release: 13.10
Codename: saucy
Linux tadiv-desktop 3.11.0-12-generic #19-Ubuntu SMP Wed Oct 9 16:12:00 UTC 2013 i686 i686 i686 GNU/Linux
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 008 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 22b8:4354 Motorola PCS
Bus 001 Device 004: ID 413c:5227 Dell Computer Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 002: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
tadiv@tadiv-desktop:~$

Make and model of the printer. ....

tadiv (tadiv-comcast) said : #5

Dell 1720

tadiv (tadiv-comcast) said : #6

Thomas Krüger (thkrueger) - U was able to get the printer working with this ( http://localhost:631/admin ) however, I had to try several different models as the 1720 is lot listed - the the 3100cn seems to work as long as the printer is power cycled between print jobs (a moderate hassle)...

Thanks...

If other have additional suggestions, they would be appreciated...

Tom

tadiv (tadiv-comcast) said : #7

Thanks Thomas Krüger, that solved my question.