help get/installing drivers LexMark ProPlatinum 900

Asked by RL Maiden on 2012-09-03

I've been trying to get and install the driver for my new all-in-one printer--LexMark ProPlatinum 900. Of course, the disc only works for Mac/Windows, the instructions say to go to LexMark's site and the one link I need will come up. Several come up, and I can't figure out which to use (64-bit? 32-bit?). When I call for help, they say tell me to call during weekdays at times that I'm not home/available.

Which do I use? How do I get my printer to work with my computer? I'm using:

Ubuntu 10.04 LTS
                - the Lucid Lynx - released in April 2010 and supported until April 2013

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu cups Edit question
Assignee:
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Last query:
2012-09-05
Last reply:
2012-09-05

This question was reopened

Can you give the output of:

lsb_release -a; uname -a; lsusb

Thanks

RL Maiden (ronnielee33) said : #2

Certainly, if you can tell me how to find them.

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #207589]: help get/installing drivers LexMark ProPlatinum 900
> Date: Mon, 3 Sep 2012 19:01:16 +0000
>
> Your question #207589 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> Can you give the output of:
>
> lsb_release -a; uname -a; lsusb
>
> Thanks
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> You received this question notification because you asked the question.

Copy the command and press CTRL+ALT+T
Copy the command to the terminal and hit ENTER
Copy the output and paste here as an update

Thanks

RL Maiden (ronnielee33) said : #4

Okay. First, let me thank you for efforts to help me. Next, may I ask that you reply for the complete idiot? Copy the command from where--on the last email? How do I copy it to the terminal? After, I think that you mean to copy the result and paste it onto the reply email, yes?

Okay (again:). I highlighted and copied the first line, then followed your instructions and got this:

bill@asus-desktop:~$ lsb_release -a
LSB Version: core-2.0-amd64:core-2.0-noarch:core-3.0-amd64:core-3.0-noarch:core-3.1-amd64:core-3.1-noarch:core-3.2-amd64:core-3.2-noarch:core-4.0-amd64:core-4.0-noarch
Distributor ID: Ubuntu
Description: Ubuntu 10.04.4 LTS
Release: 10.04
Codename: lucid
bill@asus-desktop:~$

I highlighted and copied the second line and got this:

bill@asus-desktop:~$ uname -a
Linux asus-desktop 2.6.32-42-generic #95-Ubuntu SMP Wed Jul 25 15:56:09 UTC 2012 x86_64 GNU/Linux
bill@asus-desktop:~$

I highlighted and copied the third line and got this:

bill@asus-desktop:~$ lsusb
Bus 005 Device 002: ID 093a:2510 Pixart Imaging, Inc. Hama Optical Mouse
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 003: ID 043d:0185 Lexmark International, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
bill@asus-desktop:~$

Are these what you meant?

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #207589]: help get/installing drivers LexMark ProPlatinum 900
> Date: Mon, 3 Sep 2012 20:45:55 +0000
>
> Your question #207589 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Copy the command and press CTRL+ALT+T
> Copy the command to the terminal and hit ENTER
> Copy the output and paste here as an update
>
> Thanks
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/207589/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> You received this question notification because you asked the question.

Why such an old release? Lucid desktop has less than 9 months support left. Precise is not only the latest release of Ubuntu it is also LTS o is supported until 2017...

there is a driver on the Lexmark site:

cd $HOME
wget http://downloads.lexmark.com/downloads/cpd/lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
sudo apt-get install unp
unp ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
rm ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
gksudo ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh

And it will install the printer driver

RL Maiden (ronnielee33) said : #6

In answer to your question: hadn't thought about it. I suppose I ought to go to Ubuntu and do that.

for the second part: I clicked onto the link, downloaded it, pressed the down load and I got this message:

Could not open the file /home/bill/.cache/.fr-Ha…-legacy-1.0-1.i386.deb.sh.
gedit has not been able to detect the character encoding.
Please check that you are not trying to open a binary file.
Select a character encoding from the menu and try again.

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #207589]: help get/installing drivers LexMark ProPlatinum 900
> Date: Mon, 3 Sep 2012 22:01:11 +0000
>
> Your question #207589 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Why such an old release? Lucid desktop has less than 9 months support
> left. Precise is not only the latest release of Ubuntu it is also LTS o
> is supported until 2017...
>
> there is a driver on the Lexmark site:
>
> cd $HOME
> wget http://downloads.lexmark.com/downloads/cpd/lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
> sudo apt-get install unp
> unp ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
> rm ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
> gksudo ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh
>
> And it will install the printer driver
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/207589/+confirm?answer_id=4
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> You received this question notification because you asked the question.

when did I mention to run gedit?

RL Maiden (ronnielee33) said : #8

You didn't--this is part of the error message that came up when I tried to open the download.

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #207589]: help get/installing drivers LexMark ProPlatinum 900
> Date: Mon, 3 Sep 2012 22:45:56 +0000
>
> Your question #207589 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> Status: Open => Needs information
>
> actionparsnip requested more information:
> when did I mention to run gedit?
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> You received this question notification because you asked the question.

Just run the commands I gave one after the other and it will install for you

RL Maiden (ronnielee33) said : #10

Run them where?

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #207589]: help get/installing drivers LexMark ProPlatinum 900
> Date: Tue, 4 Sep 2012 00:55:59 +0000
>
> Your question #207589 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> Just run the commands I gave one after the other and it will install for
> you
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/207589/+confirm?answer_id=8
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> You received this question notification because you asked the question.

In a terminal

RL Maiden (ronnielee33) said : #12

Okay, I opened a terminal. I pasted in the commands you gave me, line by line, hitting 'enter' after each line. Now it's asking for my password. When I type it in, nothing appears in the screen; I hit 'enter' anyway and get this:
Sorry, try again.
[sudo] password for bill:

What am I doing wrong?

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #207589]: help get/installing drivers LexMark ProPlatinum 900
> Date: Tue, 4 Sep 2012 03:31:01 +0000
>
> Your question #207589 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> In a terminal
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/207589/+confirm?answer_id=10
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> You received this question notification because you asked the question.

You will get no feedback, just type the password and hit ENTER

RL Maiden (ronnielee33) said : #14

I did.

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #207589]: help get/installing drivers LexMark ProPlatinum 900
> Date: Tue, 4 Sep 2012 06:01:22 +0000
>
> Your question #207589 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> You will get no feedback, just type the password and hit ENTER
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/207589/+confirm?answer_id=12
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> You received this question notification because you asked the question.

RL Maiden (ronnielee33) said : #15

I did that right from the first. The cursor never moved when I input my password until the fourth time, then it actually showed what I typed. This is what it reads now (I input the x's on this email where my password would be):

bill@asus-desktop:~$ sudo apt-get install unp
[sudo] password for bill:
Sorry, try again.
[sudo] password for bill:
Sorry, try again.
[sudo] password for bill:
Sorry, try again.
sudo: 3 incorrect password attempts
bill@asus-desktop:~$ xxxxxxx
palehua: command not found
bill@asus-desktop:~$

 Awhile back. I had to change my password. This is a used computer, and the person from whom I obtained it did not give me the password. I was able to change it with help from you, I think. I've had no difficulty using my password for anything until now

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #207589]: help get/installing drivers LexMark ProPlatinum 900
> Date: Tue, 4 Sep 2012 06:01:22 +0000
>
> Your question #207589 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> You will get no feedback, just type the password and hit ENTER
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/207589/+confirm?answer_id=12
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> You received this question notification because you asked the question.

Try:

cd $HOME
wget http://downloads.lexmark.com/downloads/cpd/lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
gksudo apt-get install unp
unp ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
rm ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh.tar.gz
gksudo ./lexmark-inkjet-legacy-1.0-1.i386.deb.sh

instead

RL Maiden (ronnielee33) said : #17

Okay, it installed--at least when I hit 'print,' it says it's sending it to my LexMark Pro, it says the job printed, but it doesn't actually print it--what now?

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #207589]: help get/installing drivers LexMark ProPlatinum 900
> Date: Tue, 4 Sep 2012 06:01:22 +0000
>
> Your question #207589 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> Status: Open => Answered
>
> actionparsnip proposed the following answer:
> You will get no feedback, just type the password and hit ENTER
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/207589/+confirm?answer_id=12
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/207589
>
> You received this question notification because you asked the question.

Like I said before, you don't get any feedback with sudo, gksudo just gives a pretty GUI and feedbanck, so you weren't typing your password when you used sudo.

I recommend you remove the printer from Ubuntu and power off the printer, then reboot, log in then turn on the printer and re-add

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