Bought new Canon printer copier, Ubuntu will not recognize it

Asked by Marjorie D'Annunzio on 2012-08-06

Bought new Canon printer copier. Trying to use it and cannot after following hookup instructions. Ubuntu keeps putting up a message that asks for a password and user name. The user name is noted there as " root " I have no idea what password they are asking for or where the word root came from. I had a cannon printer that worked with my computer for years also with the Ubuntu program after a friend installed it in a new computer for me a couple of years ago. I have no technical abilities and the friend that set me up with Ubuntu has moved out of the state and is no longer available to help me. I thought this printer would be an easy hookup and I can't understand why it's not. Hopefully you can help me. Marjorie D'Annunzio

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu cups Edit question
Assignee:
No assignee Edit question
Last query:
2012-08-06
Last reply:
2012-08-06
Thomas Kr├╝ger (thkrueger) said : #1

At first I removed you email address from the question. The system handles sending emails automatically and email address only attract spammers.

In your case I think Ubuntu is trying to install the drivers. This requires additional rights.
The user account number 0 (named "root") has all rights. But on Ubuntu this account can not be used directly. Ubuntu uses a system to elevate users to higher rights temporarily.
You can try to enter your username and your password at the prompt.

If that does not help, please describe the printer model, the password window as detailed as possible.
Also, please open the program "Terminal", enter "id" (without ""), press Enter and copy the output here.

Can you help with this problem?

Provide an answer of your own, or ask Marjorie D'Annunzio for more information if necessary.

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