Network printer/scanner recognised in 11.10 but not 12.04

Asked by Peter Johnson on 2012-05-12

I have a network connected HP Photosmart C309A all-in-one printer/scanner (connects directly to the router)
Both scanner and printer (including their respective configurations) were recognised and automatically configured by both Ubuntu 10.04 and 11.10 (10.04 still recognises everything correctly: 11.10 has been replaced by 12.04 so cannot verify).

However with 12.04
- it did not configure the printer correctly (for example, did not recognise that it has a duplex paper handler) - I had to do that manually
- it still does not recognise the scanner at all

Any thoughts?
Peter

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu cups Edit question
Assignee:
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Solved by:
Peter Johnson
Solved:
2012-05-12
Last query:
2012-05-12
Last reply:
2012-05-12

If you remove the printer from the system config (see cog menu in top right hand corner), and reboot is it redetected?

Peter Johnson (peter-liz) said : #2

Yes - and it has now detected the scanner as well. Problem solved!
Thanks!