Ubuntu
cups package

My printer and driver is missing

Asked by Winjeel

I've installed my printer a long time ago, and have printed with it many times. However, today, the driver is no longer listed, and the Add button is ghosted out. I have no idea how my printer driver was removed, and why I can't re-add the driver and re-add my printer. I have not changed any settings at all since installing the printer (a long, long time ago). I can only imagine that some recent update has caused this problem. The issue is, I need my printer NOW.

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Ubuntu cups Edit question
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marcobra (Marco Braida) (marcobra) said : 		#1

Ok but you don't tell us any technical info about your printer your Ubuntu release, we cannot guess so please give us some short infos...

Please then before to go into deep:

To fully check and upgrade your system using terminal using command line,
open a Terminal from the menu Applications->Accessories->Terminal

Tip: right click with mouse on the terminal title caption and select the item "Always on Top" doing this you will force the terminal window to stay on top of the other windows and you will find very easy to copy single row from this web page into the terminal...
Something more about using the terminal https://help.ubuntu.com/community/UsingTheTerminal

Then type or better copy and paste a row a time then press enter:
(Tip: select the single row to copy then right click into the terminal and to quick paste click with middle button of mouse )

sudo dpkg --configure -a
sudo apt-get -f install
sudo apt-get --fix-missing install
sudo apt-get update
sudo apt-get dist-upgrade
sudo apt-get clean
sudo apt-get autoremove
sudo apt-get update

give your user password when requested, you don't see nothing when you type it, then press enter.

Hope this helps

Revision history for this message
David Mawdsley (dm-madmod) said : 		#2

As an additional thing to try...
To access the CUPS printing system, open your browser and put in the address box:
http://127.0.0.1:631/
Next go to the Administration tab of the page that appears and look for your printer's settings. You may find that the printer is stopped and it needs to be resumed.

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