I can't get my Logitech Quickcam to work.

Asked by Tom on 2009-03-11

I am new to Linux and can't get my Logitech Quickcam to work.
Do you have any suggestions?

I get this error message when I open Ekiga to test my camera:

"Error while opening video device /dev/video0
There was an error while opening the device. Please check your permissions and make sure that the appropriate driver is loaded."

I have used Synaptic Package Manager to install qc-usb-source, but that hasn't enabled my Logitech Quickcam. Thanks!

ProblemType: Bug
Architecture: amd64
DistroRelease: Ubuntu 8.10
Package: firefox-3.0 3.0.7+nobinonly-0ubuntu0.8.10.1
ProcEnviron:
 PATH=/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin:/sbin:/bin:/usr/games
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SourcePackage: firefox-3.0
Uname: Linux 2.6.27-11-generic x86_64

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu cheese Edit question
Assignee:
No assignee Edit question
Last query:
2009-03-12
Last reply:
2009-03-12

This question was originally filed as bug #340889.

Tom (tom-vacaville) said : #1
YoBoY (yoboy-leguesh) said : #2

Thank you for taking the time to report this issue and helping to make Ubuntu better. Examining the information you have given us, this does not appear to be a bug report so we are closing it and converting it to a question in the support tracker. We appreciate the difficulties you are facing, but it would make more sense to raise problems you are having in the support tracker at https://answers.launchpad.net/ubuntu if you are uncertain if they are bugs. For help on reporting bugs, see https://help.ubuntu.com/community/ReportingBugs .

You can also give us the exact model of your webcam.

One more thing, the qc-usb-source is a package who give the source code of the module and need to be compiled (it's a bit difficult), it's dedicated to Logitech's QuickCam Express webcam and similar webcams.

Tom (tom6) said : #3

A man with an excellent name :)
Welcome to Ubuntu :)

Try going up to the top taskbar and click on

System - Administration - Synaptic Package Manager

it asks for you normal user password, not your SuperUser/Root one. Use either search tool to find and install "cheese". Note that all the programs you already have are marked with a green blob, to install something just right-click and choose "install". While your here it's usually worth clicking on "Mark all Updates" button. Then click on the "Apply". First time you do this it will probably take quite some time. Synaptic is great for finding useful programs because the "Search" button searches in descriptions as well as titles so i can be a bit vague and it still finds stuff for me ;)

Good luck and regards
Tom also :)

Andre Mangan (kyphi) said : #4

Since every webcam made by Logitech is called Quickcam you will have to identify your webcam by its chipset. With the camera plugged in, type lsusb into a terminal window and look for the set of numbers next to ID commencing with 046d:

Please post back this number.

Tom (tom-vacaville) said : #5

Hi Andre,

Here is what the lsusb command produced:

Bus 001 Device 006: ID 046d:08f0 Logitech, Inc. QuickCam Messenger

What do you think?
Thanks!
-Tom

> To: <email address hidden>
> From: <email address hidden>
> Subject: Re: [Question #63813]: I can't get my Logitech Quickcam to work.
> Date: Wed, 11 Mar 2009 19:53:47 +0000
>
> Your question #63813 on cheese in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/cheese/+question/63813
>
> Andre Mangan requested for more information:
> Since every webcam made by Logitech is called Quickcam you will have to
> identify your webcam by its chipset. With the camera plugged in, type
> lsusb into a terminal window and look for the set of numbers next to ID
> commencing with 046d:
>
> Please post back this number.
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/cheese/+question/63813
>
> You received this question notification because you are a direct
> subscriber of the question.

Andre Mangan (kyphi) said : #6

Yes, Tom, it is indeed a QuickCam Messenger and the driver is called "quickcam" from http://home.mag.cx/messenger/.

I recall this webcam and its associated difficulties in Linux. The qc-usb driver is not the correct driver, in fact there is some ambiguity as to what the driver is called. As far as I can tell it is qc-usb-messenger.

Here is a 2006 posting regarding this webcam that you may find useful:

http://ubuntuforums.org/showthread.php?t=191770

Please note that this webcam (even with the appropriate driver) may not work well with recent versions of Ubuntu.

Since you are fairly new to Ubuntu I suggest that you replace the webcam with one that uses more up-to-date technology - such as a uvc-compliant camera which will most likely work straight out of the box (Logitech QC Pro 9000 for example).

Can you help with this problem?

Provide an answer of your own, or ask Tom for more information if necessary.

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