software updater crash

Asked by Giancarlo Tarella

user1@user1-pc:~$ ubuntu-support-status
Traceback (most recent call last):
  File "/usr/bin/ubuntu-support-status", line 120, in <module>
    with apt.Cache() as cache:
  File "/usr/lib/python3/dist-packages/apt/cache.py", line 105, in __init__
    self.open(progress)
  File "/usr/lib/python3/dist-packages/apt/cache.py", line 151, in open
    self._depcache = apt_pkg.DepCache(self._cache)
SystemError: E:Il pacchetto linux-image-3.11.0-20-generic deve essere reinstallato, ma non è possibile trovarne un archivio.
user1@user1-pc:~$ cat /etc/dpkg/dpkg.cfg.d/multiarch
cat: /etc/dpkg/dpkg.cfg.d/multiarch: File o directory non esistente
user1@user1-pc:~$ dpkg --print-foreign-architectures
user1@user1-pc:~$ sudo grep -R proxy /etc/apt/*
[sudo] password for user1:
user1@user1-pc:~$ grep proxy /etc/environment
user1@user1-pc:~$ echo $http_proxy

user1@user1-pc:~$ echo $ftp_proxy

user1@user1-pc:~$ grep proxy /etc/bash.bashrc
user1@user1-pc:~$ grep proxy ~/.bashrc
user1@user1-pc:~$ cat /etc/apt/apt.conf
cat: /etc/apt/apt.conf: File o directory non esistente
user1@user1-pc:~$ sudo fuser -vvv /var/lib/dpkg/lock
user1@user1-pc:~$ sudo fuser -vvv /var/cache/apt/archives/lock
user1@user1-pc:~$ cat /etc/lsb-release
DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=13.10
DISTRIB_CODENAME=saucy
DISTRIB_DESCRIPTION="Ubuntu 13.10"
user1@user1-pc:~$ uname -a
Linux user1-pc 3.11.0-19-generic #33-Ubuntu SMP Tue Mar 11 18:48:32 UTC 2014 i686 i686 i686 GNU/Linux
user1@user1-pc:~$ sudo rm /var/lib/apt/lists/lock
user1@user1-pc:~$ sudo rm /var/cache/apt/archives/lock
user1@user1-pc:~$ sudo rm /var/lib/dpkg/lock
user1@user1-pc:~$ sudo touch /var/lib/dpkg/lock
user1@user1-pc:~$ sudo cp -arf /var/lib/dpkg /var/lib/dpkg.backup
user1@user1-pc:~$ sudo mv /var/lib/dpkg/status /var/lib/dpkg/status-bad
user1@user1-pc:~$ sudo cp /var/lib/dpkg/status-old /var/lib/dpkg/status || sudo cp /var/backups/apt.extended_states.0 /var/lib/dpkg/status
user1@user1-pc:~$ sudo mv /var/lib/dpkg/available /var/lib/dpkg/available-bad
user1@user1-pc:~$ sudo cp /var/lib/dpkg/available-old /var/lib/dpkg/available
user1@user1-pc:~$ sudo rm -rf /var/lib/dpkg/updates/*
user1@user1-pc:~$ sudo rm -rf /var/lib/apt/lists
user1@user1-pc:~$ sudo rm /var/cache/apt/*.bin
user1@user1-pc:~$ sudo mkdir /var/lib/apt/lists
user1@user1-pc:~$ sudo mkdir /var/lib/apt/lists/partial
user1@user1-pc:~$ LANG=C;sudo apt-get clean
user1@user1-pc:~$ LANG=C;sudo apt-get autoclean
Reading package lists... Done
Building dependency tree
Reading state information... Done
user1@user1-pc:~$ LANG=C;sudo apt-get --purge autoremove
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: The package linux-image-3.11.0-20-generic needs to be reinstalled, but I can't find an archive for it.
user1@user1-pc:~$ LANG=C;sudo apt-get --fix-missing update -o APT::Cache-Limit=100000000
Ign http://it.archive.ubuntu.com trusty InRelease
Ign http://extras.ubuntu.com trusty InRelease
Ign http://it.archive.ubuntu.com trusty-updates InRelease
Get:1 http://extras.ubuntu.com trusty Release.gpg [72 B]
Ign http://it.archive.ubuntu.com trusty-backports InRelease
Get:2 http://it.archive.ubuntu.com trusty Release.gpg [933 B]
Get:3 http://extras.ubuntu.com trusty Release [11,9 kB]
Get:4 http://it.archive.ubuntu.com trusty-updates Release.gpg [933 B]
Ign http://security.ubuntu.com trusty-security InRelease
Get:5 http://it.archive.ubuntu.com trusty-backports Release.gpg [933 B]
Get:6 http://it.archive.ubuntu.com trusty Release [58,5 kB]
Get:7 http://extras.ubuntu.com trusty/main Sources [14 B]
Get:8 http://security.ubuntu.com trusty-security Release.gpg [933 B]
Get:9 http://extras.ubuntu.com trusty/main i386 Packages [14 B]
Get:10 http://it.archive.ubuntu.com trusty-updates Release [58,5 kB]
Get:11 http://security.ubuntu.com trusty-security Release [58,5 kB]
Get:12 http://it.archive.ubuntu.com trusty-backports Release [58,6 kB]
Ign http://extras.ubuntu.com trusty/main Translation-en
Get:13 http://it.archive.ubuntu.com trusty/main Sources [1064 kB]
Get:14 http://security.ubuntu.com trusty-security/main Sources [2642 B]
Get:15 http://security.ubuntu.com trusty-security/restricted Sources [14 B]
Get:16 http://security.ubuntu.com trusty-security/universe Sources [14 B]
Get:17 http://security.ubuntu.com trusty-security/multiverse Sources [14 B]
Get:18 http://security.ubuntu.com trusty-security/main i386 Packages [3902 B]
Get:19 http://security.ubuntu.com trusty-security/restricted i386 Packages [14 B]
Get:20 http://security.ubuntu.com trusty-security/universe i386 Packages [1206 B]
Get:21 http://security.ubuntu.com trusty-security/multiverse i386 Packages [14 B]
Get:22 http://security.ubuntu.com trusty-security/main Translation-en [2355 B]
Get:23 http://security.ubuntu.com trusty-security/multiverse Translation-en [14 B]
Get:24 http://it.archive.ubuntu.com trusty/restricted Sources [5433 B]
Get:25 http://it.archive.ubuntu.com trusty/universe Sources [6399 kB]
Get:26 http://security.ubuntu.com trusty-security/restricted Translation-en [14 B]
Get:27 http://security.ubuntu.com trusty-security/universe Translation-en [717 B]
Get:28 http://it.archive.ubuntu.com trusty/multiverse Sources [174 kB]
Get:29 http://it.archive.ubuntu.com trusty/main i386 Packages [1348 kB]
Get:30 http://it.archive.ubuntu.com trusty/restricted i386 Packages [13,4 kB]
Get:31 http://it.archive.ubuntu.com trusty/universe i386 Packages [5866 kB]
Get:32 http://it.archive.ubuntu.com trusty/multiverse i386 Packages [134 kB]
Get:33 http://it.archive.ubuntu.com trusty/main Translation-en [762 kB]
Get:34 http://it.archive.ubuntu.com trusty/multiverse Translation-en [102 kB]
Get:35 http://it.archive.ubuntu.com trusty/restricted Translation-en [3457 B]
Get:36 http://it.archive.ubuntu.com trusty/universe Translation-en [4088 kB]
Get:37 http://it.archive.ubuntu.com trusty-updates/main Sources [6548 B]
Get:38 http://it.archive.ubuntu.com trusty-updates/restricted Sources [14 B]
Get:39 http://it.archive.ubuntu.com trusty-updates/universe Sources [1687 B]
Get:40 http://it.archive.ubuntu.com trusty-updates/multiverse Sources [1790 B]
Get:41 http://it.archive.ubuntu.com trusty-updates/main i386 Packages [12,7 kB]
Get:42 http://it.archive.ubuntu.com trusty-updates/restricted i386 Packages [14 B]
Get:43 http://it.archive.ubuntu.com trusty-updates/universe i386 Packages [4160 B]
Get:44 http://it.archive.ubuntu.com trusty-updates/multiverse i386 Packages [6386 B]
Get:45 http://it.archive.ubuntu.com trusty-updates/main Translation-en [6921 B]
Get:46 http://it.archive.ubuntu.com trusty-updates/multiverse Translation-en [3457 B]
Get:47 http://it.archive.ubuntu.com trusty-updates/restricted Translation-en [14 B]
Get:48 http://it.archive.ubuntu.com trusty-updates/universe Translation-en [2241 B]
Get:49 http://it.archive.ubuntu.com trusty-backports/main Sources [14 B]
Get:50 http://it.archive.ubuntu.com trusty-backports/restricted Sources [14 B]
Get:51 http://it.archive.ubuntu.com trusty-backports/universe Sources [14 B]
Get:52 http://it.archive.ubuntu.com trusty-backports/multiverse Sources [14 B]
Get:53 http://it.archive.ubuntu.com trusty-backports/main i386 Packages [14 B]
Get:54 http://it.archive.ubuntu.com trusty-backports/restricted i386 Packages [14 B]
Get:55 http://it.archive.ubuntu.com trusty-backports/universe i386 Packages [14 B]
Get:56 http://it.archive.ubuntu.com trusty-backports/multiverse i386 Packages [14 B]
Get:57 http://it.archive.ubuntu.com trusty-backports/main Translation-en [14 B]
Get:58 http://it.archive.ubuntu.com trusty-backports/multiverse Translation-en [14 B]
Get:59 http://it.archive.ubuntu.com trusty-backports/restricted Translation-en [14 B]
Get:60 http://it.archive.ubuntu.com trusty-backports/universe Translation-en [14 B]
Fetched 20,3 MB in 41s (492 kB/s)
Reading package lists... Done
user1@user1-pc:~$ sudo dpkg --configure -a
[sudo] password for user1:
Setting up hicolor-icon-theme (0.12-1ubuntu2) ...
Processing triggers for doc-base ...
Setting up cups-server-common (1.7.0~rc1-0ubuntu5.3) ...
Setting up chromium-codecs-ffmpeg (34.0.1847.116-0ubuntu~1.13.10.0~pkg991) ...
Setting up cups-common (1.7.0~rc1-0ubuntu5.3) ...
Setting up libcups2:i386 (1.7.0~rc1-0ubuntu5.3) ...
Processing triggers for bamfdaemon ...
Rebuilding /usr/share/applications/bamf-2.index...
Processing triggers for gnome-menus ...
Setting up chromium-browser (34.0.1847.116-0ubuntu~1.13.10.0~pkg991) ...
Processing triggers for ureadahead ...
ureadahead will be reprofiled on next reboot
Processing triggers for ufw ...
Setting up libcupscgi1:i386 (1.7.0~rc1-0ubuntu5.3) ...
Setting up chromium-browser-l10n (34.0.1847.116-0ubuntu~1.13.10.0~pkg991) ...
Processing triggers for mime-support ...
Setting up libcupsppdc1:i386 (1.7.0~rc1-0ubuntu5.3) ...
Setting up libcupsimage2:i386 (1.7.0~rc1-0ubuntu5.3) ...
Setting up cups-ppdc (1.7.0~rc1-0ubuntu5.3) ...
Setting up cups-client (1.7.0~rc1-0ubuntu5.3) ...
Setting up libcupsmime1:i386 (1.7.0~rc1-0ubuntu5.3) ...
Setting up cups-daemon (1.7.0~rc1-0ubuntu5.3) ...
Setting up cups-bsd (1.7.0~rc1-0ubuntu5.3) ...
Setting up cups (1.7.0~rc1-0ubuntu5.3) ...
Updating PPD files for cups ...
Processing triggers for libc-bin ...
user1@user1-pc:~$ sudo dpkg --clear-avail
[sudo] password for user1:
Sorry, try again.
[sudo] password for user1:
user1@user1-pc:~$ LANG=C;sudo apt-get -f install
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: The package linux-image-3.11.0-20-generic needs to be reinstalled, but I can't find an archive for it.
user1@user1-pc:~$ LANG=C;sudo apt-get --fix-missing install
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: The package linux-image-3.11.0-20-generic needs to be reinstalled, but I can't find an archive for it.
user1@user1-pc:~$ LANG=C;sudo apt-get update -o APT::Cache-Limit=100000000 && sudo apt-get dist-upgrade
Ign http://it.archive.ubuntu.com trusty InRelease
Ign http://security.ubuntu.com trusty-security InRelease
Ign http://extras.ubuntu.com trusty InRelease
Ign http://it.archive.ubuntu.com trusty-updates InRelease
Get:1 http://security.ubuntu.com trusty-security Release.gpg [933 B]
Hit http://extras.ubuntu.com trusty Release.gpg
Ign http://it.archive.ubuntu.com trusty-backports InRelease
Hit http://it.archive.ubuntu.com trusty Release.gpg
Get:2 http://security.ubuntu.com trusty-security Release [58,5 kB]
Hit http://extras.ubuntu.com trusty Release
Hit http://it.archive.ubuntu.com trusty-updates Release.gpg
Hit http://extras.ubuntu.com trusty/main Sources
Hit http://extras.ubuntu.com trusty/main i386 Packages
Hit http://it.archive.ubuntu.com trusty-backports Release.gpg
Get:3 http://security.ubuntu.com trusty-security/main Sources [3604 B]
Hit http://it.archive.ubuntu.com trusty Release
Get:4 http://security.ubuntu.com trusty-security/restricted Sources [14 B]
Hit http://it.archive.ubuntu.com trusty-updates Release
Get:5 http://security.ubuntu.com trusty-security/universe Sources [14 B]
Hit http://it.archive.ubuntu.com trusty-backports Release
Get:6 http://security.ubuntu.com trusty-security/multiverse Sources [14 B]
Ign http://extras.ubuntu.com trusty/main Translation-en
Get:7 http://security.ubuntu.com trusty-security/main i386 Packages [6594 B]
Hit http://it.archive.ubuntu.com trusty/main Sources
Get:8 http://security.ubuntu.com trusty-security/restricted i386 Packages [14 B]
Hit http://it.archive.ubuntu.com trusty/restricted Sources
Get:9 http://security.ubuntu.com trusty-security/universe i386 Packages [2119 B]
Hit http://it.archive.ubuntu.com trusty/universe Sources
Get:10 http://security.ubuntu.com trusty-security/multiverse i386 Packages [14 B]
Get:11 http://security.ubuntu.com trusty-security/main Translation-en [3972 B]
Hit http://it.archive.ubuntu.com trusty/multiverse Sources
Hit http://security.ubuntu.com trusty-security/multiverse Translation-en
Hit http://it.archive.ubuntu.com trusty/main i386 Packages
Hit http://security.ubuntu.com trusty-security/restricted Translation-en
Get:12 http://security.ubuntu.com trusty-security/universe Translation-en [1715 B]
Hit http://it.archive.ubuntu.com trusty/restricted i386 Packages
Hit http://it.archive.ubuntu.com trusty/universe i386 Packages
Hit http://it.archive.ubuntu.com trusty/multiverse i386 Packages
Hit http://it.archive.ubuntu.com trusty/main Translation-en
Hit http://it.archive.ubuntu.com trusty/multiverse Translation-en
Hit http://it.archive.ubuntu.com trusty/restricted Translation-en
Hit http://it.archive.ubuntu.com trusty/universe Translation-en
Hit http://it.archive.ubuntu.com trusty-updates/main Sources
Hit http://it.archive.ubuntu.com trusty-updates/restricted Sources
Hit http://it.archive.ubuntu.com trusty-updates/universe Sources
Hit http://it.archive.ubuntu.com trusty-updates/multiverse Sources
Hit http://it.archive.ubuntu.com trusty-updates/main i386 Packages
Hit http://it.archive.ubuntu.com trusty-updates/restricted i386 Packages
Hit http://it.archive.ubuntu.com trusty-updates/universe i386 Packages
Hit http://it.archive.ubuntu.com trusty-updates/multiverse i386 Packages
Hit http://it.archive.ubuntu.com trusty-updates/main Translation-en
Hit http://it.archive.ubuntu.com trusty-updates/multiverse Translation-en
Hit http://it.archive.ubuntu.com trusty-updates/restricted Translation-en
Hit http://it.archive.ubuntu.com trusty-updates/universe Translation-en
Hit http://it.archive.ubuntu.com trusty-backports/main Sources
Hit http://it.archive.ubuntu.com trusty-backports/restricted Sources
Hit http://it.archive.ubuntu.com trusty-backports/universe Sources
Hit http://it.archive.ubuntu.com trusty-backports/multiverse Sources
Hit http://it.archive.ubuntu.com trusty-backports/main i386 Packages
Hit http://it.archive.ubuntu.com trusty-backports/restricted i386 Packages
Hit http://it.archive.ubuntu.com trusty-backports/universe i386 Packages
Hit http://it.archive.ubuntu.com trusty-backports/multiverse i386 Packages
Hit http://it.archive.ubuntu.com trusty-backports/main Translation-en
Hit http://it.archive.ubuntu.com trusty-backports/multiverse Translation-en
Hit http://it.archive.ubuntu.com trusty-backports/restricted Translation-en
Hit http://it.archive.ubuntu.com trusty-backports/universe Translation-en
Fetched 77,5 kB in 3s (24,6 kB/s)
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
E: The package linux-image-3.11.0-20-generic needs to be reinstalled, but I can't find an archive for it.
user1@user1-pc:~$ find /etc/apt -name '*.list' -exec bash -c 'echo -e "\n$1\n"; cat -n "$1"' _ '{}' \;

/etc/apt/sources.list.d/dropbox.list

     1 # deb http://linux.dropbox.com/ubuntu precise main # disabilitato durante l'avanzamento a raring

/etc/apt/sources.list

     1 # deb cdrom:[Ubuntu 12.10 _Quantal Quetzal_ - Release i386 (20121017.2)]/ quantal main restricted
     2
     3 # See http://help.ubuntu.com/community/UpgradeNotes for how to upgrade to
     4 # newer versions of the distribution.
     5 deb http://it.archive.ubuntu.com/ubuntu/ trusty main restricted
     6 deb-src http://it.archive.ubuntu.com/ubuntu/ trusty main restricted
     7
     8 ## Major bug fix updates produced after the final release of the
     9 ## distribution.
    10 deb http://it.archive.ubuntu.com/ubuntu/ trusty-updates main restricted
    11 deb-src http://it.archive.ubuntu.com/ubuntu/ trusty-updates main restricted
    12
    13 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
    14 ## team. Also, please note that software in universe WILL NOT receive any
    15 ## review or updates from the Ubuntu security team.
    16 deb http://it.archive.ubuntu.com/ubuntu/ trusty universe
    17 deb-src http://it.archive.ubuntu.com/ubuntu/ trusty universe
    18 deb http://it.archive.ubuntu.com/ubuntu/ trusty-updates universe
    19 deb-src http://it.archive.ubuntu.com/ubuntu/ trusty-updates universe
    20
    21 ## N.B. software from this repository is ENTIRELY UNSUPPORTED by the Ubuntu
    22 ## team, and may not be under a free licence. Please satisfy yourself as to
    23 ## your rights to use the software. Also, please note that software in
    24 ## multiverse WILL NOT receive any review or updates from the Ubuntu
    25 ## security team.
    26 deb http://it.archive.ubuntu.com/ubuntu/ trusty multiverse
    27 deb-src http://it.archive.ubuntu.com/ubuntu/ trusty multiverse
    28 deb http://it.archive.ubuntu.com/ubuntu/ trusty-updates multiverse
    29 deb-src http://it.archive.ubuntu.com/ubuntu/ trusty-updates multiverse
    30
    31 ## N.B. software from this repository may not have been tested as
    32 ## extensively as that contained in the main release, although it includes
    33 ## newer versions of some applications which may provide useful features.
    34 ## Also, please note that software in backports WILL NOT receive any review
    35 ## or updates from the Ubuntu security team.
    36 deb http://it.archive.ubuntu.com/ubuntu/ trusty-backports main restricted universe multiverse
    37 deb-src http://it.archive.ubuntu.com/ubuntu/ trusty-backports main restricted universe multiverse
    38
    39 deb http://security.ubuntu.com/ubuntu trusty-security main restricted
    40 deb-src http://security.ubuntu.com/ubuntu trusty-security main restricted
    41 deb http://security.ubuntu.com/ubuntu trusty-security universe
    42 deb-src http://security.ubuntu.com/ubuntu trusty-security universe
    43 deb http://security.ubuntu.com/ubuntu trusty-security multiverse
    44 deb-src http://security.ubuntu.com/ubuntu trusty-security multiverse
    45
    46 ## Uncomment the following two lines to add software from Canonical's
    47 ## 'partner' repository.
    48 ## This software is not part of Ubuntu, but is offered by Canonical and the
    49 ## respective vendors as a service to Ubuntu users.
    50 # deb http://archive.canonical.com/ubuntu quantal partner
    51 # deb-src http://archive.canonical.com/ubuntu quantal partner
    52
    53 ## This software is not part of Ubuntu, but is offered by third-party
    54 ## developers who want to ship their latest software.
    55 deb http://extras.ubuntu.com/ubuntu trusty main
    56 deb-src http://extras.ubuntu.com/ubuntu trusty main
user1@user1-pc:~$ ^C
user1@user1-pc:~$

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu apt Edit question
Assignee:
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Last query:
Last reply:
Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

If you can find a deb for e linux-image-3.11.0-20-generic be sure to get the 32bit package it will resolve the issue

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#2

There is a strange discrepancy in your Terminal output:

DISTRIB_RELEASE=13.10
DISTRIB_CODENAME=saucy
DISTRIB_DESCRIPTION="Ubuntu 13.10"

BUT there is also this:

Ign http://it.archive.ubuntu.com trusty InRelease
Ign http://extras.ubuntu.com trusty InRelease
Ign http://it.archive.ubuntu.com trusty-updates InRelease

So your package manager has a split personality.

Are you running 13.10 or 14.04?

How did you upgrade from Ubuntu 12.10 to Ubuntu 13.10 and then to 14.04?

Please explain.

Can you help with this problem?

Provide an answer of your own, or ask Giancarlo Tarella for more information if necessary.

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