Ubuntu

video fault requires re-boot

Asked by David Fourer on 2009-03-02

I don't know how to report the most common problem I have with Firefox.
Web site embedded video will cause the browser to hang. I try to force quit and the window closes. However, Ubuntu or Firefox thinks Firefox is still running, and I can't re-start Firefox. I have to re-boot to start Firefox. Major TV networks sites like NBC do this. Nice sites like YouTube and New York Times never do this.

When firefox completely crashes, a bug report to launchpad is automatically generated.
There is something in Ubuntu called apport, which generates crash reports for Launchpad.
When the program just hangs up, or when I force quit, no report is generated. Is there another way to force Firefox to quit? How should I collect data to report the problem? Who should I report the problem to?

Thanks.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu apport Edit question
Assignee:
No assignee Edit question
Solved by:
Andy Ruddock
Solved:
2009-03-04
Last query:
2009-03-04
Last reply:
2009-03-04
Whiteboard:
Hi David, The best place to ask that is in Ubuntu answers, so I'm redirecting you there. For more information about how to gather info for a bug report, see the Ubuntu Bugs wiki [1]. [1] https://wiki.ubuntu.com/Bugs Hope this helps! Úrsula
Best Andy Ruddock (andy-ruddock) said : #1

Problems with embedded video in websites are amongst the most common when running Linux.

If firefox crashes and you get the "firefox is still running" message, you can open a terminal window and type

pkill firefox

which should allow you to restart firefox.

David Fourer (dfourer) said : #2

Thanks Andy Ruddock, that solved my question.