help Sound doesn't work in my hp dv 3510nr with ubuntu 9.10 64bit my codec is IDT 92HD71B7X and have alsa 1.0.21

Asked by Daniel

well i have a hp dv 3510nr with ubuntu 9.10 64 bit
i have no sounds in my laptop and I tried a lot of things to solve but still doesn't work
i upgraded alsa to 1.0.21 but no works
im new with ubuntu
when i put this line itno terminal

cat /proc/asound/card0/codec#* | grep Codec
Codec: IDT 92HD71B7X
Codec: LSI ID 1040
alsamixer is not mute an high and no sound

Question information

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For:
Ubuntu alsa-driver Edit question
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Solved by:
Mark Rijckenberg
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Revision history for this message
Daniel (nickdan007) said :
#1

other thing you should know is i can hear the sound only in youtube a similar pages

Revision history for this message
Daniel (nickdan007) said :
#2

I made this guide ti give more information to help me solving this problem
Hi,

In order to gather essential troubleshooting information about your sound card, please first follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->
Terminal"

Step 2: Run the following 2 commands (copy/paste each command into the Terminal and then hit <enter> after each command)

wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh

bash alsa-info.sh

When the alsa-info.sh script asks "Do you want to run this script? [y/n]", press y and then hit <enter> to make sure the script actually runs. Please send us the full terminal output after the script has actually run.

Step 3: Run the following command. The command STARTS with the word cat and ENDS with the word snd. So please copy-paste the ENTIRE command below into a Terminal, press enter, then enter password when sudo asks for password, then press enter again.

cat /proc/asound/cards; sudo aptitude install gnome-alsamixer asoundconf-gtk alsa-utils; asoundconf list; aplay -l; sudo lshw -C sound; ls -lart /dev/snd; cat /dev/sndstat; lspci -nn ; lsmod | grep snd

Step 4: Please post results (copy/paste terminal output) on this thread

Step 5: Please also report on this thread if you cannot hear sound through the speakers, the headphones or cannot hear sound on both.

Step 6: Please also specify the exact model and make of your PC (if possible) on this thread

Step 7: If you are using a dual boot system (with Windows and Ubuntu installed on separate partitions),
then make sure to set the sound volume in Windows to a high level before booting into Ubuntu.
Also make sure to use the special function keys in Windows to make sure the loudspeakers are physically switched ON and working properly in Windows before installing and testing Ubuntu. This step is necessary with certain Toshiba Tecra laptops.

Step 8: Experiment with the audio settings in gnome-alsamixer and asoundconf-gtk until you get sound (hopefully)

Step 9: In System/Administration/Users and Groups , make sure that your user and the root user are members of the following 5 groups:

pulse

pulse-access

pulse-rt

audio

video

Step 10: Run the command gnome-volume-control and set the Sound Theme to "No sounds" (Sound Theme is also accessible via System > Preferences > Sound)

Step 11: Try connecting headphones to different audio jacks/ports on the backpanel of the sound card until you hopefully hear sound

Step 12: If you happen to have two soundcards installed in your pc, one integrated into the motherboard and one inserted into a PCI slot, then try removing the PCI audio card, reboot your pc and retest sound using only the motherboard's soundchip.
Answers
Step 1-2
daniel@daniel-laptop:~$ wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh
--2009-12-24 21:57:39-- http://www.alsa-project.org/alsa-info.sh
Resolving www.alsa-project.org... 212.20.107.51
Connecting to www.alsa-project.org|212.20.107.51|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh [following]
--2009-12-24 21:57:44-- http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh
Resolving git.alsa-project.org... 212.20.107.51
Reusing existing connection to www.alsa-project.org:80.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/plain]
Saving to: `alsa-info.sh'

    [ <=> ] 26,584 14.0K/s in 1.9s

2009-12-24 21:57:50 (14.0 KB/s) - `alsa-info.sh' saved [26584]
daniel@daniel-laptop:~$ bash alsa-info.sh
WARNING: All config files need .conf: /etc/modprobe.d/options, it will be ignored in a future release.
WARNING: All config files need .conf: /etc/modprobe.d/sound, it will be ignored in a future release.
ALSA Information Script v 0.4.58
--------------------------------

This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.

  dmesg
  lspci
  lsmod
  aplay
  amixer
  alsactl
  /proc/asound/
  /sys/class/sound/
  ~/.asoundrc (etc.)

See 'alsa-info.sh --help' for command line options.

WARNING: All config files need .conf: /etc/modprobe.d/options, it will be ignored in a future release.
WARNING: All config files need .conf: /etc/modprobe.d/sound, it will be ignored in a future release.
Automatically upload ALSA information to www.alsa-project.org? [y/N] : y
Uploading information to www.alsa-project.org ... Done!

Your ALSA information is located at http://www.alsa-project.org/db/?f=8ced3f660e72f57604102c35b0e0435d95475b6c

Please inform the person helping you.
Step 3
done
Step 4
daniel@daniel-laptop:~$ cat /proc/asound/cards; sudo aptitude install gnome-alsamixer asoundconf-gtk alsa-utils; asoundconf list; aplay -l; sudo lshw -C sound; ls -lart /dev/snd; cat /dev/sndstat; lspci -nn ; lsmod | grep snd
 0 [Intel ]: HDA-Intel - HDA Intel
                      HDA Intel at 0xd9300000 irq 31
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
Need to get 0B of archives. After unpacking 0B will be used.
Writing extended state information... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done

asoundconf: command not found
**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Intel [HDA Intel], device 1: STAC92xx Digital [STAC92xx Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
  *-multimedia
       description: Audio device
       product: 82801I (ICH9 Family) HD Audio Controller
       vendor: Intel Corporation
       physical id: 1b
       bus info: pci@0000:00:1b.0
       version: 03
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: driver=HDA Intel latency=0
       resources: irq:31 memory:d9300000-d9303fff
total 0
crw-rw----+ 1 root audio 116, 33 2009-12-24 21:34 timer
crw-rw----+ 1 root audio 116, 1 2009-12-24 21:34 seq
crw-rw----+ 1 root audio 116, 5 2009-12-24 21:34 hwC0D1
crw-rw----+ 1 root audio 116, 4 2009-12-24 21:34 hwC0D0
crw-rw----+ 1 root audio 116, 0 2009-12-24 21:34 controlC0
drwxr-xr-x 2 root root 60 2009-12-24 21:34 by-path
drwxr-xr-x 3 root root 220 2009-12-24 21:34 .
crw-rw----+ 1 root audio 116, 16 2009-12-24 21:35 pcmC0D0p
crw-rw----+ 1 root audio 116, 24 2009-12-24 21:35 pcmC0D0c
crw-rw----+ 1 root audio 116, 17 2009-12-24 21:57 pcmC0D1p
drwxr-xr-x 16 root root 3900 2009-12-24 22:04 ..
Sound Driver:3.8.1a-980706 (ALSA v1.0.21 emulation code)
Kernel: Linux daniel-laptop 2.6.31-16-generic #53-Ubuntu SMP Tue Dec 8 04:02:15 UTC 2009 x86_64
Config options: 0

Installed drivers:
Type 10: ALSA emulation

Card config:
HDA Intel at 0xd9300000 irq 31

Audio devices:
0: STAC92xx Analog (DUPLEX)

Synth devices: NOT ENABLED IN CONFIG

Midi devices: NOT ENABLED IN CONFIG

Timers:
7: system timer

Mixers:
0: IDT 92HD71B7X
00:00.0 Host bridge [0600]: Intel Corporation Mobile 4 Series Chipset Memory Controller Hub [8086:2a40] (rev 07)
00:01.0 PCI bridge [0604]: Intel Corporation Mobile 4 Series Chipset PCI Express Graphics Port [8086:2a41] (rev 07)
00:1a.0 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #4 [8086:2937] (rev 03)
00:1a.1 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #5 [8086:2938] (rev 03)
00:1a.7 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #2 [8086:293c] (rev 03)
00:1b.0 Audio device [0403]: Intel Corporation 82801I (ICH9 Family) HD Audio Controller [8086:293e] (rev 03)
00:1c.0 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 1 [8086:2940] (rev 03)
00:1c.1 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 2 [8086:2942] (rev 03)
00:1c.5 PCI bridge [0604]: Intel Corporation 82801I (ICH9 Family) PCI Express Port 6 [8086:294a] (rev 03)
00:1d.0 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #1 [8086:2934] (rev 03)
00:1d.1 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #2 [8086:2935] (rev 03)
00:1d.2 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #3 [8086:2936] (rev 03)
00:1d.3 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB UHCI Controller #6 [8086:2939] (rev 03)
00:1d.7 USB Controller [0c03]: Intel Corporation 82801I (ICH9 Family) USB2 EHCI Controller #1 [8086:293a] (rev 03)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev 93)
00:1f.0 ISA bridge [0601]: Intel Corporation ICH9M LPC Interface Controller [8086:2919] (rev 03)
00:1f.2 SATA controller [0106]: Intel Corporation ICH9M/M-E SATA AHCI Controller [8086:2929] (rev 03)
00:1f.3 SMBus [0c05]: Intel Corporation 82801I (ICH9 Family) SMBus Controller [8086:2930] (rev 03)
01:00.0 VGA compatible controller [0300]: nVidia Corporation G98 [GeForce 9300M GS] [10de:06e9] (rev a1)
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller [10ec:8168] (rev 02)
03:00.0 Network controller [0280]: Intel Corporation PRO/Wireless 5100 AGN [Shiloh] Network Connection [8086:4237]
snd_hda_codec_idt 63312 1
snd_hda_intel 31264 1
snd_hda_codec 89888 2 snd_hda_codec_idt,snd_hda_intel
snd_hwdep 9448 1 snd_hda_codec
snd_pcm_oss 44096 0
snd_mixer_oss 18944 1 snd_pcm_oss
snd_pcm 91912 3 snd_hda_intel,snd_hda_codec,snd_pcm_oss
snd_seq_dummy 3556 0
snd_seq_oss 33632 0
snd_seq_midi 8320 0
snd_rawmidi 27104 1 snd_seq_midi
snd_seq_midi_event 8448 2 snd_seq_oss,snd_seq_midi
snd_seq 61312 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 25840 2 snd_pcm,snd_seq
snd_seq_device 8500 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
snd 77576 16 snd_hda_codec_idt,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
soundcore 9088 1 snd
snd_page_alloc 10960 2 snd_hda_intel,snd_pcm

step 5
Still not sound just when I'm surfing in a web browser in pages like youtube and sinilar
step 6
2.0GHz Core 2 Duo
4 GB DDR2 @ 667 MHz
320 GB @ 5400 rpm
512 MB Nvidia GeForce 9300 GS
13,1 inch lcd screen
unfortunately windows vista lol
 and ubuntu 9.10 64 bits
Step 7
done but no sounds only in the web browser
step 8
done but it just works qhen i'm in a web browser
step 9
 I don't know how to do that i'm new in ubuntu world
step 10
done
step 11
done and no sound

step 12
I don't know

Revision history for this message
Best Mark Rijckenberg (markrijckenberg) said :
#3

First remove the following model options in /etc/modprobe.d/alsa-base.conf:

snd-hda-intel: model=hp
snd-hda-intel: model=laptop

Then please try this solution:

https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/78023

Revision history for this message
Daniel (nickdan007) said :
#4

Thank you mark i 've done what you said and i did what you wrote in https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/78023
so if anyone has any problems with the hp pavilion dv3510nr i did this part of the post
1. copy-paste the following command into the Terminal:

gksudo gedit /etc/modprobe.d/alsa-base.conf

2. and add these lines to the end of the file:

# Keep snd-pcsp from being loaded as first soundcard
options snd-pcsp index=-2
alias snd-card-0 snd-hda-intel
alias sound-slot-0 snd-hda-intel
options snd-hda-intel model=hp-dv5
options snd-hda-intel enable_msi=1

3. Then navigate to System>Preferences>Sound and change everything to ALSA

4. reboot and retest sound

Revision history for this message
Daniel (nickdan007) said :
#5

Thanks Mark Rijckenberg, that solved my question.

Revision history for this message
komputes (komputes) said :
#6

> 3. Then navigate to System>Preferences>Sound and change everything to ALSA

Daniel, this is not available in 9.10. did you simply skip this step?