no sound

Asked by dbch on 2009-11-30

I just bought this computer from free geek. 7 day warranty expired. THEN I clued in that I haven't heard a sound out of it. It's ubuntu 8.04 and it came with alsa mixer installed. All volume is up and nothing is muted. What do I do next. I'd like to know what else I can do before I haul this thing - desktop - into a repair shop.

Thanks.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Last query:
2009-12-01
Last reply:
2009-12-02

Please send us the output from step 3 and step 4 from this procedure:

https://help.ubuntu.com/community/SoundTroubleshootingProcedure

Please also specify the exact model and make of pc that you are using (if possible).

Please make sure to send us the Pastebin URL that was generated during step 3.

dbch (dbch) said : #2

Hi.

Thanks.

Step 3a:

--08:22:22-- http://212.20.107.51/alsa-info.sh
           => `alsa-info.sh'
Connecting to 212.20.107.51:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh [following]
--08:22:22-- http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh
           => `alsa-info.sh'
Resolving git.alsa-project.org... 212.20.107.51
Reusing existing connection to 212.20.107.51:80.
HTTP request sent, awaiting response... 200 OK
Length: 26,584 (26K) [text/plain]

100%[====================================>] 26,584 42.27K/s

08:22:23 (42.20 KB/s) - `alsa-info.sh' saved [26584/26584]

Step 3b: http://pastebin.ca/1694101

Step 4:

Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
Writing extended state information... Done
Building tag database... Done
No candidate version found for flashplugin-nonfree-extrasound
No candidate version found for flashplugin-nonfree-extrasound
The following packages are unused and will be REMOVED:
  libexo-0.3-0 libxfce4mcs-client3 libxfce4mcs-manager3
The following NEW packages will be automatically installed:
  libgconfmm-2.6-1c2 libglademm-2.4-1c2a libpulse-mainloop-glib0
  padevchooser paprefs pavucontrol pavumeter pulseaudio-module-zeroconf
The following NEW packages will be installed:
  libgconfmm-2.6-1c2 libglademm-2.4-1c2a libpulse-mainloop-glib0
  padevchooser paman paprefs pavucontrol pavumeter
  pulseaudio-module-zeroconf
0 packages upgraded, 9 newly installed, 3 to remove and 0 not upgraded.
Need to get 317kB of archives. After unpacking 741kB will be freed.
Do you want to continue? [Y/n/?] y
Writing extended state information... Done
Get:1 http://us.archive.ubuntu.com hardy/main libgconfmm-2.6-1c2 2.22.0-1 [31.4kB]
Get:2 http://us.archive.ubuntu.com hardy/main libglademm-2.4-1c2a 2.6.6-1 [21.1kB]
Get:3 http://us.archive.ubuntu.com hardy-updates/main libpulse-mainloop-glib0 0.9.10-1ubuntu1.1 [23.9kB]
Get:4 http://us.archive.ubuntu.com hardy/universe paman 0.9.4-1ubuntu1 [95.3kB]
Get:5 http://us.archive.ubuntu.com hardy-updates/main pulseaudio-module-zeroconf 0.9.10-1ubuntu1.1 [17.5kB]
Get:6 http://us.archive.ubuntu.com hardy/universe paprefs 0.9.6-1ubuntu1 [31.8kB]
Get:7 http://us.archive.ubuntu.com hardy/universe pavucontrol 0.9.5-1ubuntu1 [46.2kB]
Get:8 http://us.archive.ubuntu.com hardy/universe pavumeter 0.9.3-1ubuntu1 [29.2kB]
Get:9 http://us.archive.ubuntu.com hardy/universe padevchooser 0.9.3-2ubuntu3 [20.2kB]
Fetched 317kB in 3s (88.2kB/s)
(Reading database ... 158072 files and directories currently installed.)
Removing libexo-0.3-0 ...
Removing libxfce4mcs-client3 ...
Removing libxfce4mcs-manager3 ...
Processing triggers for libc6 ...
ldconfig deferred processing now taking place
Selecting previously deselected package libgconfmm-2.6-1c2.
(Reading database ... 157933 files and directories currently installed.)
Unpacking libgconfmm-2.6-1c2 (from .../libgconfmm-2.6-1c2_2.22.0-1_i386.deb) ...
Selecting previously deselected package libglademm-2.4-1c2a.
Unpacking libglademm-2.4-1c2a (from .../libglademm-2.4-1c2a_2.6.6-1_i386.deb) ...
Selecting previously deselected package libpulse-mainloop-glib0.
Unpacking libpulse-mainloop-glib0 (from .../libpulse-mainloop-glib0_0.9.10-1ubuntu1.1_i386.deb) ...
Selecting previously deselected package paman.
Unpacking paman (from .../paman_0.9.4-1ubuntu1_i386.deb) ...
Selecting previously deselected package pulseaudio-module-zeroconf.
Unpacking pulseaudio-module-zeroconf (from .../pulseaudio-module-zeroconf_0.9.10-1ubuntu1.1_i386.deb) ...
Selecting previously deselected package paprefs.
Unpacking paprefs (from .../paprefs_0.9.6-1ubuntu1_i386.deb) ...
Selecting previously deselected package pavucontrol.
Unpacking pavucontrol (from .../pavucontrol_0.9.5-1ubuntu1_i386.deb) ...
Selecting previously deselected package pavumeter.
Unpacking pavumeter (from .../pavumeter_0.9.3-1ubuntu1_i386.deb) ...
Selecting previously deselected package padevchooser.
Unpacking padevchooser (from .../padevchooser_0.9.3-2ubuntu3_i386.deb) ...
Setting up libgconfmm-2.6-1c2 (2.22.0-1) ...

Setting up libglademm-2.4-1c2a (2.6.6-1) ...

Setting up libpulse-mainloop-glib0 (0.9.10-1ubuntu1.1) ...

Setting up paman (0.9.4-1ubuntu1) ...

Setting up pulseaudio-module-zeroconf (0.9.10-1ubuntu1.1) ...
Setting up paprefs (0.9.6-1ubuntu1) ...

Setting up pavucontrol (0.9.5-1ubuntu1) ...

Setting up pavumeter (0.9.3-1ubuntu1) ...

Setting up padevchooser (0.9.3-2ubuntu3) ...

Processing triggers for libc6 ...
ldconfig deferred processing now taking place
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
Writing extended state information... Done
Building tag database... Done
**** List of PLAYBACK Hardware Devices ****
card 0: I82801DBICH4 [Intel 82801DB-ICH4], device 0: Intel ICH [Intel 82801DB-ICH4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: I82801DBICH4 [Intel 82801DB-ICH4], device 4: Intel ICH - IEC958 [Intel 82801DB-ICH4 - IEC958]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
  *-multimedia
       description: Multimedia audio controller
       product: 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) AC'97 Audio Controller
       vendor: Intel Corporation
       physical id: 1f.5
       bus info: pci@0000:00:1f.5
       version: 02
       width: 32 bits
       clock: 33MHz
       capabilities: pm bus_master cap_list
       configuration: driver=Intel ICH latency=0 module=snd_intel8x0
total 0
crw-rw----+ 1 root audio 116, 33 2009-11-30 08:17 timer
crw-rw----+ 1 root audio 116, 1 2009-11-30 08:17 seq
crw-rw----+ 1 root audio 116, 20 2009-11-30 08:17 pcmC0D4p
crw-rw----+ 1 root audio 116, 27 2009-11-30 08:17 pcmC0D3c
crw-rw----+ 1 root audio 116, 26 2009-11-30 08:17 pcmC0D2c
crw-rw----+ 1 root audio 116, 25 2009-11-30 08:17 pcmC0D1c
crw-rw----+ 1 root audio 116, 0 2009-11-30 08:17 controlC0
drwxr-xr-x 2 root root 220 2009-11-30 08:17 .
crw-rw----+ 1 root audio 116, 24 2009-11-30 08:17 pcmC0D0c
crw-rw----+ 1 root audio 116, 16 2009-11-30 08:17 pcmC0D0p
drwxr-xr-x 14 root root 14340 2009-11-30 08:44 ..
Sound Driver:3.8.1a-980706 (ALSA v1.0.16 emulation code)
Kernel: Linux freegeek 2.6.24-25-generic #1 SMP Tue Oct 20 07:31:10 UTC 2009 i686
Config options: 0

Installed drivers:
Type 10: ALSA emulation

Card config:
Intel 82801DB-ICH4 with AD1981B at irq 20

Audio devices:
0: Intel 82801DB-ICH4 (DUPLEX)

Synth devices: NOT ENABLED IN CONFIG

Midi devices: NOT ENABLED IN CONFIG

Timers:
7: system timer

Mixers:
0: Analog Devices AD1981B
00:00.0 Host bridge [0600]: Intel Corporation 82845G/GL[Brookdale-G]/GE/PE DRAM Controller/Host-Hub Interface [8086:2560] (rev 03)
00:02.0 VGA compatible controller [0300]: Intel Corporation 82845G/GL[Brookdale-G]/GE Chipset Integrated Graphics Device [8086:2562] (rev 03)
00:1d.0 USB Controller [0c03]: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #1 [8086:24c2] (rev 02)
00:1d.1 USB Controller [0c03]: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #2 [8086:24c4] (rev 02)
00:1d.2 USB Controller [0c03]: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) USB UHCI Controller #3 [8086:24c7] (rev 02)
00:1d.7 USB Controller [0c03]: Intel Corporation 82801DB/DBM (ICH4/ICH4-M) USB2 EHCI Controller [8086:24cd] (rev 02)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 PCI Bridge [8086:244e] (rev 82)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801DB/DBL (ICH4/ICH4-L) LPC Interface Bridge [8086:24c0] (rev 02)
00:1f.1 IDE interface [0101]: Intel Corporation 82801DB (ICH4) IDE Controller [8086:24cb] (rev 02)
00:1f.3 SMBus [0c05]: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) SMBus Controller [8086:24c3] (rev 02)
00:1f.5 Multimedia audio controller [0401]: Intel Corporation 82801DB/DBL/DBM (ICH4/ICH4-L/ICH4-M) AC'97 Audio Controller [8086:24c5] (rev 02)
01:09.0 Ethernet controller [0200]: Broadcom Corporation BCM4401 100Base-T [14e4:4401] (rev 01)
/sbin/alsactl
                     USER PID ACCESS COMMAND
/dev/snd/controlC0: deborah 6067 F.... pulseaudio
                     deborah 6230 F.... mixer_applet2
dpkg: *bin/slmodemd* not found.
snd_intel8x0 35356 3
snd_ac97_codec 101028 1 snd_intel8x0
ac97_bus 3072 1 snd_ac97_codec
snd_pcm_oss 42144 0
snd_mixer_oss 17920 1 snd_pcm_oss
snd_pcm 78724 3 snd_intel8x0,snd_ac97_codec,snd_pcm_oss
snd_seq_dummy 4868 0
snd_seq_oss 35584 0
snd_seq_midi 9376 0
snd_rawmidi 25760 1 snd_seq_midi
snd_seq_midi_event 8320 2 snd_seq_oss,snd_seq_midi
snd_seq 54224 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 24836 2 snd_pcm,snd_seq
snd_seq_device 9612 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
snd 56996 17 snd_intel8x0,snd_ac97_codec,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_dummy,snd_seq_oss,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
soundcore 8800 1 snd
snd_page_alloc 11400 2 snd_intel8x0,snd_pcm

_________________________________________________________________
Windows Live: Keep your friends up to date with what you do online.
http://go.microsoft.com/?linkid=9691815

I suspect that your pc is experiencing this bug:

https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/369000

I recommend testing sound on your pc using an Ubuntu 9.10 LiveCD. If sound works during the Ubuntu 9.10 LiveCD session, then please do a clean install of Ubuntu 9.10.

dbch (dbch) said : #4

Hi.

Where would I get an Ubuntu 9.10 LiveCD?

Thank you very much for your time.

> To: <email address hidden>
> From: <email address hidden>
> Subject: RE: [Question #92262]: no sound Attn: Mark Rijckenberg
> Date: Mon, 30 Nov 2009 17:43:12 +0000
>
> Your question #92262 on alsa-driver in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/92262
>
> Status: Open => Answered
>
> Mark Rijckenberg proposed the following answer:
> I suspect that your pc is experiencing this bug:
>
> https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/369000
>
> I recommend testing sound on your pc using an Ubuntu 9.10 LiveCD. If
> sound works during the Ubuntu 9.10 LiveCD session, then please do a
> clean install of Ubuntu 9.10.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/92262/+confirm?answer_id=2
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/92262
>
> You received this question notification because you are a direct
> subscriber of the question.

_________________________________________________________________
Windows Live: Make it easier for your friends to see what you’re up to on Facebook.
http://go.microsoft.com/?linkid=9691816

You can download the .iso image here:

http://www.ubuntu.com/getubuntu/download

dbch (dbch) said : #6

I have downloaded 9.10. There was no sound all the way. I thought I might have heard a little beep but there s nothing. (I can t seem to get a comma yet)

I d like to bring up again that I bought this computer with ubuntu on it at free geek - they recycle old computers. They brought down a system for me and asked what monitor I d like and then which keyboard. When I came back from getting some cash because they don t have interact, there was a different monitor there. I was told that the other one didn t work. Might there be something that s not working that s why I can t get a soundÉ - that s supposed to be a question mark, gotta check to the keyboard :)

There is a computer repair place across the street. Is there anything else that I could do before I go thereÉ

Thank you again for your time.

> To: <email address hidden>
> From: <email address hidden>
> Subject: RE: [Question #92262]: no sound Attn: Mark Rijckenberg
> Date: Mon, 30 Nov 2009 18:41:01 +0000
>
> Your question #92262 on alsa-driver in ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/92262
>
> Status: Open => Answered
>
> Mark Rijckenberg proposed the following answer:
> You can download the .iso image here:
>
> http://www.ubuntu.com/getubuntu/download
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/92262/+confirm?answer_id=4
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/92262
>
> You received this question notification because you are a direct
> subscriber of the question.

_________________________________________________________________
Windows Live: Friends get your Flickr, Yelp, and Digg updates when they e-mail you.
http://go.microsoft.com/?linkid=9691817

You could also try other distributions like PuppyLinux, Fedora, Mandriva, until you find a LiveCD where sound works out of the box. Always make sure to unmute and increase volume on the Master, PCM and Front channels in gnome-alsamixer.

Also test all the audio jacks on the soundcard using headphones to see if one of them outputs any sound.

Can you help with this problem?

Provide an answer of your own, or ask dbch for more information if necessary.

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