My Sound isn't working after updating hp pavilion

Asked by Abraham Johnson on 2020-03-18

Hello,
I ran sudo apt update, and now my sound does not work. The only sound device that I can find is a dummy.

I got to step 4 of https://help.ubuntu.com/community/SoundTroubleshootingProcedure

The results are long.

bash alsa-info.sh --stdout
alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-info.2OqoWdjAFF/alsactl.tmp: No such file or directory
upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Wed Mar 18 01:16:51 UTC 2020

!!Linux Distribution
!!------------------

Ubuntu 18.04.4 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 18.04.4 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 18.04.4 LTS" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=bionic

!!DMI Information
!!---------------

Manufacturer: HP
Product Name: HP Pavilion Gaming Laptop 15-cx0xxx
Product Version: Type1ProductConfigId
Firmware Version: F.11
Board Vendor: HP
Board Name: 8478

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/ETD0736:00/status 15
/sys/bus/acpi/devices/HPQ6001:00/status 15
/sys/bus/acpi/devices/HPQ6007:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT3400:00/status 15
/sys/bus/acpi/devices/INT3403:00/status 15
/sys/bus/acpi/devices/INT3403:01/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT3450:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 15
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/LNXPOWER:03/status 1
/sys/bus/acpi/devices/LNXPOWER:04/status 1
/sys/bus/acpi/devices/MSFT0001:00/status 15
/sys/bus/acpi/devices/MSFT0101:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:00/status 3
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C04:00/status 31
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0C:00/status 15
/sys/bus/acpi/devices/PNP0C0D:00/status 15
/sys/bus/acpi/devices/PNP0C0F:00/status 11
/sys/bus/acpi/devices/PNP0C0F:01/status 11
/sys/bus/acpi/devices/PNP0C0F:02/status 11
/sys/bus/acpi/devices/PNP0C0F:03/status 11
/sys/bus/acpi/devices/PNP0C0F:04/status 11
/sys/bus/acpi/devices/PNP0C0F:05/status 11
/sys/bus/acpi/devices/PNP0C0F:06/status 11
/sys/bus/acpi/devices/PNP0C0F:07/status 11
/sys/bus/acpi/devices/PRP00001:00/status 11
/sys/bus/acpi/devices/USBC000:00/status 15
/sys/bus/acpi/devices/device:17/status 15
/sys/bus/acpi/devices/device:22/status 15
/sys/bus/acpi/devices/device:23/status 15

!!Kernel Information
!!------------------

Kernel release: 5.3.0-42-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k5.3.0-42-generic
Library version: 1.1.3
Utilities version: 1.1.3

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device [0403]: Intel Corporation Cannon Lake PCH cAVS [8086:a348] (rev 10) (prog-if 80)
 Subsystem: Hewlett-Packard Company Device [103c:8478]

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_hda_intel: model=generic

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 1 Mar 17 18:57 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Mar 17 18:57 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:270: no soundcards found...

ARECORD

arecord: device_list:270: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

ac97_bus
acpi_pad
acpi_thermal_rel
aes_x86_64
aesni_intel
af_alg
ahci
algif_skcipher
autofs4
bluetooth
bnep
btbcm
btintel
btrtl
btusb
ccm
cfg80211
coretemp
crc32_pclmul
crct10dif_pclmul
cryptd
crypto_simd
dm_crypt
drm
drm_kms_helper
ecc
ecdh_generic
fb_sys_fops
ghash_clmulni_intel
glue_helper
hp_accel
hp_wireless
hp_wmi
i2c_algo_bit
i915
input_leds
input_polldev
int3400_thermal
int3403_thermal
int340x_thermal_zone
intel_cstate
intel_pch_thermal
intel_powerclamp
intel_rapl_common
intel_rapl_msr
intel_rapl_perf
intel_soc_dts_iosf
intel_wmi_thunderbolt
ip_tables
irqbypass
joydev
kvm
kvm_intel
ledtrig_audio
libahci
libarc4
lis3lv02d
lp
mac80211
mac_hid
mc
mei
mei_hdcp
mei_me
nls_iso8859_1
nvme
nvme_core
parport
parport_pc
pinctrl_cannonlake
pinctrl_intel
ppdev
processor_thermal_device
psmouse
r8169
realtek
rfcomm
rtw88
rtwpci
sch_fq_codel
serio_raw
snd
snd_compress
snd_hda_codec
snd_hda_codec_generic
snd_hda_codec_realtek
snd_hda_core
snd_hda_ext_core
snd_hda_intel
snd_hwdep
snd_intel_nhlt
snd_pcm
snd_pcm_dmaengine
snd_rawmidi
snd_seq
snd_seq_device
snd_seq_midi
snd_seq_midi_event
snd_soc_acpi
snd_soc_acpi_intel_match
snd_soc_core
snd_soc_dmic
snd_soc_hdac_hda
snd_soc_hdac_hdmi
snd_soc_skl
snd_soc_skl_hda_dsp
snd_soc_skl_ipc
snd_soc_skl_ssp_clk
snd_soc_sst_dsp
snd_soc_sst_ipc
snd_sof
snd_sof_intel_byt
snd_sof_intel_hda
snd_sof_intel_hda_common
snd_sof_intel_ipc
snd_sof_xtensa_dsp
snd_timer
sof_pci_dev
soundcore
sparse_keymap
syscopyarea
sysfillrect
sysimgblt
typec
typec_ucsi
ucsi_acpi
uvcvideo
video
videobuf2_common
videobuf2_memops
videobuf2_v4l2
videobuf2_vmalloc
videodev
wmi
wmi_bmof
x86_pkg_temp_thermal
x_tables

!!ALSA/HDA dmesg
!!--------------

[ 0.117781] ACPI: Added _OSI(Linux-Dell-Video)
[ 0.117782] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
[ 0.117782] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)
--
[ 46.451065] rtw_pci 0000:02:00.0: pci msi enabled
[ 46.477851] snd_hda_intel 0000:00:1f.3: Digital mics found on Skylake+ platform, aborting probe
[ 46.522453] intel_rapl_common: Found RAPL domain package
--
[ 46.537126] rtw_pci 0000:02:00.0 wlo1: renamed from wlan0
[ 46.555314] snd_soc_skl 0000:00:1f.3: DSP detected with PCI class/subclass/prog-if info 0x040380
[ 46.564540] snd_soc_skl 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 46.585343] EXT4-fs (nvme0n1p2): mounted filesystem with ordered data mode. Opts: (null)
[ 46.589827] Adding 999420k swap on /dev/mapper/ubuntu--vg-swap_1. Priority:-2 extents:1 across:999420k SSFS
[ 46.592017] skl_hda_dsp_generic skl_hda_dsp_generic: Unsupported HDAudio/iDisp configuration found
[ 46.592026] skl_hda_dsp_generic: probe of skl_hda_dsp_generic failed with error -22

Question information

Language:
English Edit question
Status:
Expired
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Last query:
2020-03-19
Last reply:
2020-04-04

Do you get sound in headphones?

Abraham Johnson (mathalor72) said : #2

No, with and without headphones gives me "Dummy Output"

I ran sudo apt update, upgrade, and autoremove.

Manfred Hampl (m-hampl) said : #3

Several people have reported sound problems after an upgrade of the kernel packages, and you probably experience the same problem.
A bug report Bug #1868165 has already been created.

Launchpad Janitor (janitor) said : #4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.