No audio on laptop speakers, headphones work fine.

Asked by Michael Valencia on 2020-01-12

Hello, I'm having problems with audio con my hp x360 laptop. It used to work fine, but after installing some packages for mp4 support, it seems they broke something.

I've followed the steps here: https://help.ubuntu.com/community/SoundTroubleshootingProcedure and haven't been able to solve it.
This is a report generated in step 3: http://alsa-project.org/db/?f=0c9f8e5b4401b1c2bbfa780e8e9d5c64c2e300c8

The report generated in step 4 is this one:
```
mike@pavi:~$ cat /proc/asound/{version,cards,devices,hwdep,pcm,seq/clients}; ls -l /usr/share/pulseaudio/alsa-mixer/paths/; sudo rm /etc/asound.conf; sudo rm -r ~/.pulse ~/.asound* ;sudo rm ~/.pulse-cookie; sudo apt-get update; sudo apt-get install aptitude; sudo aptitude install paman gnome-alsamixer libasound2-plugins padevchooser libsdl1.2debian-pulseaudio; sudo lshw -short;ls -lart /dev/snd; find /lib/modules/`uname -r` | grep snd ;cat /dev/sndstat; lspci -nn; lsusb; sudo which alsactl; sudo fuser -v /dev/dsp /dev/snd/* ; dpkg -S bin/slmodemd; dmesg | egrep 'EMU|probe|emu|ALSA|alsa|ac97|udi|snd|ound|irmware'; sudo /etc/init.d/sl-modem-daemon status; sudo grep model /etc/modprobe.d/* ; sudo dmidecode|egrep 'anufact|roduct|erial|elease'; lsmod | egrep 'snd|usb|midi|udio'; pacmd list-sinks; aplay -l; sudo alsa force-reload; ubuntu-support-status ; sudo lshw -C sound
Advanced Linux Sound Architecture Driver Version k5.0.0-37-generic.
 0 [PCH ]: HDA-Intel - HDA Intel PCH
                      HDA Intel PCH at 0xb1318000 irq 158
  1: : sequencer
  2: [ 0- 0]: digital audio playback
  3: [ 0- 0]: digital audio capture
  4: [ 0- 3]: digital audio playback
  5: [ 0- 7]: digital audio playback
  6: [ 0- 8]: digital audio playback
  7: [ 0- 9]: digital audio playback
  8: [ 0-10]: digital audio playback
  9: [ 0- 0]: hardware dependent
 10: [ 0- 2]: hardware dependent
 11: [ 0] : control
 33: : timer
00-00: HDA Codec 0
00-02: HDA Codec 2
00-00: ALC295 Analog : ALC295 Analog : playback 1 : capture 1
00-03: HDMI 0 : HDMI 0 : playback 1
00-07: HDMI 1 : HDMI 1 : playback 1
00-08: HDMI 2 : HDMI 2 : playback 1
00-09: HDMI 3 : HDMI 3 : playback 1
00-10: HDMI 4 : HDMI 4 : playback 1
Client info
  cur clients : 1
  peak clients : 1
  max clients : 192

Client 0 : "System" [Kernel]
  Port 0 : "Timer" (Rwe-)
  Port 1 : "Announce" (R-e-)
Client 14 : "Midi Through" [Kernel]
  Port 0 : "Midi Through Port-0" (RWe-)
total 172
-rw-r--r-- 1 root root 1415 jul 24 22:48 analog-input-aux.conf
-rw-r--r-- 1 root root 2056 jul 24 22:48 analog-input.conf
-rw-r--r-- 1 root root 5769 jul 24 22:48 analog-input.conf.common
-rw-r--r-- 1 root root 2185 jul 24 22:48 analog-input-dock-mic.conf
-rw-r--r-- 1 root root 1420 jul 24 22:48 analog-input-fm.conf
-rw-r--r-- 1 root root 2196 jul 24 22:48 analog-input-front-mic.conf
-rw-r--r-- 1 root root 2298 jul 24 22:48 analog-input-headphone-mic.conf
-rw-r--r-- 1 root root 2360 jul 24 22:48 analog-input-headset-mic.conf
-rw-r--r-- 1 root root 2797 jul 24 22:48 analog-input-internal-mic-always.conf
-rw-r--r-- 1 root root 3155 jul 24 22:48 analog-input-internal-mic.conf
-rw-r--r-- 1 root root 2569 jul 24 22:48 analog-input-linein.conf
-rw-r--r-- 1 root root 2758 jul 24 22:48 analog-input-mic.conf
-rw-r--r-- 1 root root 1330 jul 24 22:48 analog-input-mic.conf.common
-rw-r--r-- 1 root root 1457 jul 24 22:48 analog-input-mic-line.conf
-rw-r--r-- 1 root root 2185 jul 24 22:48 analog-input-rear-mic.conf
-rw-r--r-- 1 root root 1425 jul 24 22:48 analog-input-tvtuner.conf
-rw-r--r-- 1 root root 1385 jul 24 22:48 analog-input-video.conf
-rw-r--r-- 1 root root 1929 jul 24 22:48 analog-output.conf
-rw-r--r-- 1 root root 10609 jul 24 22:48 analog-output.conf.common
-rw-r--r-- 1 root root 2139 jul 24 22:48 analog-output-headphones-2.conf
-rw-r--r-- 1 root root 3147 jul 24 22:48 analog-output-headphones.conf
-rw-r--r-- 1 root root 4095 jul 24 22:48 analog-output-lineout.conf
-rw-r--r-- 1 root root 1993 jul 24 22:48 analog-output-mono.conf
-rw-r--r-- 1 root root 3725 jul 24 22:48 analog-output-speaker-always.conf
-rw-r--r-- 1 root root 4521 jul 24 22:48 analog-output-speaker.conf
-rw-r--r-- 1 root root 159 jul 24 22:48 hdmi-output-0.conf
-rw-r--r-- 1 root root 161 jul 24 22:48 hdmi-output-1.conf
-rw-r--r-- 1 root root 161 jul 24 22:48 hdmi-output-2.conf
-rw-r--r-- 1 root root 161 jul 24 22:48 hdmi-output-3.conf
-rw-r--r-- 1 root root 163 jul 24 22:48 hdmi-output-4.conf
-rw-r--r-- 1 root root 163 jul 24 22:48 hdmi-output-5.conf
-rw-r--r-- 1 root root 163 jul 24 22:48 hdmi-output-6.conf
-rw-r--r-- 1 root root 163 jul 24 22:48 hdmi-output-7.conf
-rw-r--r-- 1 root root 712 jul 24 22:48 iec958-stereo-output.conf
-rw-r--r-- 1 root root 1072 jul 24 22:48 steelseries-arctis-5-output-chat.conf
-rw-r--r-- 1 root root 1064 jul 24 22:48 steelseries-arctis-5-output-game.conf
-rw-r--r-- 1 root root 937 jul 24 22:48 steelseries-arctis-7-input.conf
-rw-r--r-- 1 root root 1209 jul 24 22:48 steelseries-arctis-7-output-mono.conf
-rw-r--r-- 1 root root 1299 jul 24 22:48 steelseries-arctis-7-output-stereo.conf
[sudo] password for mike:
rm: cannot remove '/etc/asound.conf': No such file or directory
rm: cannot remove '/home/mike/.pulse': No such file or directory
rm: cannot remove '/home/mike/.asound*': No such file or directory
rm: cannot remove '/home/mike/.pulse-cookie': No such file or directory
Hit:1 http://co.archive.ubuntu.com/ubuntu bionic InRelease
Hit:2 http://co.archive.ubuntu.com/ubuntu bionic-updates InRelease
Hit:3 http://ppa.launchpad.net/yannubuntu/boot-repair/ubuntu bionic InRelease
Hit:4 http://co.archive.ubuntu.com/ubuntu bionic-backports InRelease
Hit:5 http://security.ubuntu.com/ubuntu bionic-security InRelease
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following additional packages will be installed:
  aptitude-common libcwidget3v5
Suggested packages:
  aptitude-doc-en | aptitude-doc apt-xapian-index debtags tasksel libcwidget-dev
The following NEW packages will be installed:
  aptitude aptitude-common libcwidget3v5
0 upgraded, 3 newly installed, 0 to remove and 0 not upgraded.
Need to get 2.569 kB of archives.
After this operation, 10,9 MB of additional disk space will be used.
Do you want to continue? [Y/n] Y
Get:1 http://co.archive.ubuntu.com/ubuntu bionic/main amd64 aptitude-common all 0.8.10-6ubuntu1 [1.014 kB]
Get:2 http://co.archive.ubuntu.com/ubuntu bionic/main amd64 libcwidget3v5 amd64 0.5.17-7 [286 kB]
Get:3 http://co.archive.ubuntu.com/ubuntu bionic/main amd64 aptitude amd64 0.8.10-6ubuntu1 [1.269 kB]
Fetched 2.569 kB in 2s (1.270 kB/s)
Selecting previously unselected package aptitude-common.
(Reading database ... 209979 files and directories currently installed.)
Preparing to unpack .../aptitude-common_0.8.10-6ubuntu1_all.deb ...
Unpacking aptitude-common (0.8.10-6ubuntu1) ...
Selecting previously unselected package libcwidget3v5:amd64.
Preparing to unpack .../libcwidget3v5_0.5.17-7_amd64.deb ...
Unpacking libcwidget3v5:amd64 (0.5.17-7) ...
Selecting previously unselected package aptitude.
Preparing to unpack .../aptitude_0.8.10-6ubuntu1_amd64.deb ...
Unpacking aptitude (0.8.10-6ubuntu1) ...
Setting up aptitude-common (0.8.10-6ubuntu1) ...
Setting up libcwidget3v5:amd64 (0.5.17-7) ...
Setting up aptitude (0.8.10-6ubuntu1) ...
update-alternatives: using /usr/bin/aptitude-curses to provide /usr/bin/aptitude (aptitude) in auto mode
Processing triggers for man-db (2.8.3-2ubuntu0.1) ...
Processing triggers for libc-bin (2.27-3ubuntu1) ...
No candidate version found for paman
Unable to apply some actions, aborting
H/W path Device Class Description
=================================================
                       system HP Pavilion x360 Convertible 14-dh1xxx (6QW23LA#ABM)
/0 bus 866E
/0/0 memory 128KiB BIOS
/0/4 processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz
/0/4/5 memory 256KiB L1 cache
/0/4/6 memory 1MiB L2 cache
/0/4/7 memory 8MiB L3 cache
/0/26 memory 8GiB System Memory
/0/26/0 memory 8GiB SODIMM DDR4 Synchronous 2667 MHz (0,4 ns)
/0/26/1 memory SODIMM DDR Synchronous [empty]
/0/100 bridge Intel Corporation
/0/100/2 display Intel Corporation
/0/100/4 generic Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem
/0/100/8 generic Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model
/0/100/12 generic Intel Corporation
/0/100/13 communication Intel Corporation
/0/100/14 bus Intel Corporation
/0/100/14/0 usb1 bus xHCI Host Controller
/0/100/14/0/4 multimedia HP Wide Vision HD Camera
/0/100/14/0/5 generic Generic USB device
/0/100/14/0/a communication Bluetooth Radio
/0/100/14/1 usb2 bus xHCI Host Controller
/0/100/14.2 memory RAM memory
/0/100/14.5 generic Intel Corporation
/0/100/15 bus Intel Corporation
/0/100/15.1 bus Intel Corporation
/0/100/16 communication Intel Corporation
/0/100/17 storage 82801 Mobile SATA Controller [RAID mode]
/0/100/1d bridge Intel Corporation
/0/100/1d.1 bridge Intel Corporation
/0/100/1d.1/0 wlo1 network RTL8821CE 802.11ac PCIe Wireless Network Adapter
/0/100/1d.4 bridge Intel Corporation
/0/100/1d.4/0 storage Toshiba America Info Systems
/0/100/1f bridge Intel Corporation
/0/100/1f.3 multimedia Intel Corporation
/0/100/1f.4 bus Intel Corporation
/0/100/1f.5 bus Intel Corporation
/1 power HT03041XL
/2 power OEM Define 5
total 0
crw-rw----+ 1 root audio 116, 33 ene 12 15:12 timer
crw-rw----+ 1 root audio 116, 1 ene 12 15:12 seq
crw-rw----+ 1 root audio 116, 10 ene 12 15:12 hwC0D2
crw-rw----+ 1 root audio 116, 9 ene 12 15:12 hwC0D0
crw-rw----+ 1 root audio 116, 11 ene 12 15:12 controlC0
drwxr-xr-x 2 root root 60 ene 12 15:12 by-path
drwxr-xr-x 3 root root 300 ene 12 15:12 .
crw-rw----+ 1 root audio 116, 4 ene 12 15:12 pcmC0D3p
crw-rw----+ 1 root audio 116, 5 ene 12 15:12 pcmC0D7p
crw-rw----+ 1 root audio 116, 6 ene 12 15:12 pcmC0D8p
crw-rw----+ 1 root audio 116, 7 ene 12 15:12 pcmC0D9p
crw-rw----+ 1 root audio 116, 8 ene 12 15:12 pcmC0D10p
crw-rw----+ 1 root audio 116, 2 ene 12 15:12 pcmC0D0p
crw-rw----+ 1 root audio 116, 3 ene 12 15:12 pcmC0D0c
drwxr-xr-x 19 root root 5020 ene 12 15:20 ..
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/fireworks/snd-fireworks.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/oxfw/snd-oxfw.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/dice/snd-dice.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/fireface/snd-fireface.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/snd-firewire-lib.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/digi00x/snd-firewire-digi00x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/motu/snd-firewire-motu.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/snd-isight.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/tascam/snd-firewire-tascam.ko
/lib/modules/5.0.0-37-generic/kernel/sound/firewire/bebob/snd-bebob.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/snd-i2c.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-ak4117.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-ak4xxx-adda.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-ak4114.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-pt2258.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/other/snd-ak4113.ko
/lib/modules/5.0.0-37-generic/kernel/sound/i2c/snd-cs8427.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-midi-event.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-virmidi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-dummy.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-midi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/seq/snd-seq-midi-emul.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-pcm.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-hwdep.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-rawmidi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-compress.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-pcm-dmaengine.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-hrtimer.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/oss/snd-mixer-oss.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-seq-device.ko
/lib/modules/5.0.0-37-generic/kernel/sound/core/snd-timer.ko
/lib/modules/5.0.0-37-generic/kernel/sound/synth/snd-util-mem.ko
/lib/modules/5.0.0-37-generic/kernel/sound/synth/emux/snd-emux-synth.ko
/lib/modules/5.0.0-37-generic/kernel/sound/x86/snd-hdmi-lpe-audio.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-fm801.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-via82xx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/emu10k1/snd-emu10k1.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/emu10k1/snd-emu10k1-synth.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/emu10k1/snd-emu10k1x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-intel8x0.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-es1938.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ymfpci/snd-ymfpci.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-ens1370.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-maestro3.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/cs46xx/snd-cs46xx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/lx6464es/snd-lx6464es.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/riptide/snd-riptide.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-rme96.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-als4000.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-es1968.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/oxygen/snd-oxygen.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/oxygen/snd-virtuoso.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/oxygen/snd-oxygen-lib.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/asihpi/snd-asihpi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ca0106/snd-ca0106.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/korg1212/snd-korg1212.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-atiixp.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-intel8x0m.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ac97/snd-ac97-codec.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/nm256/snd-nm256.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-ad1889.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-azt3328.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/mixart/snd-mixart.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-via82xx-modem.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/pcxhr/snd-pcxhr.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-bt87x.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ali5451/snd-ali5451.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/vx222/snd-vx222.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-ens1371.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/aw2/snd-aw2.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-layla24.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-gina24.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-darla24.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-mia.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigo.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-gina20.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigodjx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigoio.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigodj.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-mona.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-layla20.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-darla20.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-echo3g.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/echoaudio/snd-indigoiox.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ctxfi/snd-ctxfi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-cmipci.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/rme9652/snd-rme9652.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/rme9652/snd-hdspm.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/rme9652/snd-hdsp.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-cs4281.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-analog.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-cirrus.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-idt.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-via.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-ca0110.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-conexant.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-realtek.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-cmedia.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-hdmi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-ca0132.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-si3054.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-codec-generic.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/hda/snd-hda-intel.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/trident/snd-trident.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-sonicvibes.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-atiixp-modem.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/lola/snd-lola.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-rme32.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/snd-als300.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ice1712/snd-ice1712.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ice1712/snd-ice17xx-ak4xxx.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/ice1712/snd-ice1724.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/au88x0/snd-au8810.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/au88x0/snd-au8830.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pci/au88x0/snd-au8820.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/hiface/snd-usb-hiface.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-podhd.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-line6.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-variax.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-pod.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/line6/snd-usb-toneport.ko
/lib/modules/5.0.0-37-generic/kernel/sound/usb/bcd2000/snd-bcd2000.ko
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/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/common/snd-soc-sst-firmware.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/common/snd-soc-sst-ipc.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/intel/haswell/snd-soc-sst-haswell-pcm.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/xilinx/snd-soc-xlnx-i2s.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/snd-soc-acpi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/soc/xtensa/snd-soc-xtfpga-i2s.ko
/lib/modules/5.0.0-37-generic/kernel/sound/hda/snd-hda-core.ko
/lib/modules/5.0.0-37-generic/kernel/sound/hda/ext/snd-hda-ext-core.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pcmcia/vx/snd-vxpocket.ko
/lib/modules/5.0.0-37-generic/kernel/sound/pcmcia/pdaudiocf/snd-pdaudiocf.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-virmidi.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-aloop.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/pcsp/snd-pcsp.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/opl3/snd-opl3-lib.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/opl3/snd-opl3-synth.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-mts64.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-mtpav.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-dummy.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/mpu401/snd-mpu401-uart.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/mpu401/snd-mpu401.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/vx/snd-vx-lib.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-portman2x4.ko
/lib/modules/5.0.0-37-generic/kernel/sound/drivers/snd-serial-u16550.ko
/lib/modules/5.0.0-37-generic/kernel/sound/xen/snd_xen_front.ko
/lib/modules/5.0.0-37-generic/kernel/sound/isa/sb/snd-sb-common.ko
cat: /dev/sndstat: No such file or directory
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:9b61] (rev 0c)
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:9b41] (rev 02)
00:04.0 Signal processing controller [1180]: Intel Corporation Xeon E3-1200 v5/E3-1500 v5/6th Gen Core Processor Thermal Subsystem [8086:1903] (rev 0c)
00:08.0 System peripheral [0880]: Intel Corporation Xeon E3-1200 v5/v6 / E3-1500 v5 / 6th/7th Gen Core Processor Gaussian Mixture Model [8086:1911]
00:12.0 Signal processing controller [1180]: Intel Corporation Device [8086:02f9]
00:13.0 Serial controller [0700]: Intel Corporation Device [8086:02fc]
00:14.0 USB controller [0c03]: Intel Corporation Device [8086:02ed]
00:14.2 RAM memory [0500]: Intel Corporation Device [8086:02ef]
00:14.5 SD Host controller [0805]: Intel Corporation Device [8086:02f5]
00:15.0 Serial bus controller [0c80]: Intel Corporation Device [8086:02e8]
00:15.1 Serial bus controller [0c80]: Intel Corporation Device [8086:02e9]
00:16.0 Communication controller [0780]: Intel Corporation Device [8086:02e0]
00:17.0 RAID bus controller [0104]: Intel Corporation 82801 Mobile SATA Controller [RAID mode] [8086:282a]
00:1d.0 PCI bridge [0604]: Intel Corporation Device [8086:02b0] (rev f0)
00:1d.1 PCI bridge [0604]: Intel Corporation Device [8086:02b1] (rev f0)
00:1d.4 PCI bridge [0604]: Intel Corporation Device [8086:02b4] (rev f0)
00:1f.0 ISA bridge [0601]: Intel Corporation Device [8086:0284]
00:1f.3 Audio device [0403]: Intel Corporation Device [8086:02c8]
00:1f.4 SMBus [0c05]: Intel Corporation Device [8086:02a3]
00:1f.5 Serial bus controller [0c80]: Intel Corporation Device [8086:02a4]
02:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8821CE 802.11ac PCIe Wireless Network Adapter [10ec:c821]
03:00.0 Non-Volatile memory controller [0108]: Toshiba America Info Systems Device [1179:0113] (rev 01)
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 06cb:00cb Synaptics, Inc.
Bus 001 Device 002: ID 05c8:03d3 Cheng Uei Precision Industry Co., Ltd (Foxlink)
Bus 001 Device 004: ID 0bda:b00a Realtek Semiconductor Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
/usr/sbin/alsactl
Specified filename /dev/dsp does not exist.
                     USER PID ACCESS COMMAND
/dev/snd/controlC0: gdm 1136 F.... pulseaudio
                     mike 1583 F.... pulseaudio
dpkg-query: no path found matching pattern *bin/slmodemd*
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x008: 'MPX bounds registers'
[ 0.007385] No NUMA configuration found
[ 0.123358] audit: initializing netlink subsys (disabled)
[ 0.123358] audit: type=2000 audit(1578859942.040:1): state=initialized audit_enabled=0 res=1
[ 0.123746] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
[ 0.331954] pnp: PnP ACPI: found 8 devices
[ 0.727268] platform rtc_cmos: registered platform RTC device (no PNP device found)
[ 0.784016] libphy: Fixed MDIO Bus: probed
[ 0.785377] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002, bcdDevice= 5.00
[ 0.785417] hub 1-0:1.0: USB hub found
[ 0.786259] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003, bcdDevice= 5.00
[ 0.786293] hub 2-0:1.0: USB hub found
[ 0.853077] No architecture policies found
[ 0.897268] x86/mm: Checked W+X mappings: passed, no W+X pages found.
[ 0.954575] wmi_bus wmi_bus-PNP0C14:04: WQBJ data block query control method not found
[ 0.960422] sdhci-pci 0000:00:14.5: SDHCI controller found [8086:02f5] (rev 0)
[ 1.278981] usb 1-4: New USB device found, idVendor=05c8, idProduct=03d3, bcdDevice= 0.04
[ 1.559050] usb 1-5: New USB device found, idVendor=06cb, idProduct=00cb, bcdDevice= 1.64
[ 1.837289] usb 1-10: New USB device found, idVendor=0bda, idProduct=b00a, bcdDevice= 1.10
[ 2.109627] lp: driver loaded but no devices found
[ 2.219675] hp_accel: probe of HPQ6007:00 failed with error -22
[ 2.291417] idma64 idma64.0: Found Intel integrated DMA 64-bit
[ 2.295968] i2c_hid i2c-SYNA328B:00: i2c-SYNA328B:00 supply vdd not found, using dummy regulator
[ 2.295981] i2c_hid i2c-SYNA328B:00: i2c-SYNA328B:00 supply vddl not found, using dummy regulator
[ 2.296282] Bluetooth: hci0: RTL: rtl: assuming no firmware upload needed
[ 2.297722] uvcvideo: Found UVC 1.00 device HP Wide Vision HD Camera (05c8:03d3)
[ 2.339368] idma64 idma64.1: Found Intel integrated DMA 64-bit
[ 2.342754] i2c_hid i2c-ELAN2514:00: i2c-ELAN2514:00 supply vdd not found, using dummy regulator
[ 2.342765] i2c_hid i2c-ELAN2514:00: i2c-ELAN2514:00 supply vddl not found, using dummy regulator
[ 2.392727] [drm] Finished loading DMC firmware i915/kbl_dmc_ver1_04.bin (v1.4)
[ 2.398494] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 2.438556] snd_hda_intel 0000:00:1f.3: Linked as a consumer to 0000:00:02.0
[ 2.438603] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 2.472951] audit: type=1400 audit(1578859944.116:2): apparmor="STATUS" operation="profile_load" profile="unconfined" name="libreoffice-xpdfimport" pid=647 comm="apparmor_parser"
[ 2.476661] audit: type=1400 audit(1578859944.120:3): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/bin/man" pid=643 comm="apparmor_parser"
[ 2.476663] audit: type=1400 audit(1578859944.120:4): apparmor="STATUS" operation="profile_load" profile="unconfined" name="man_filter" pid=643 comm="apparmor_parser"
[ 2.476665] audit: type=1400 audit(1578859944.120:5): apparmor="STATUS" operation="profile_load" profile="unconfined" name="man_groff" pid=643 comm="apparmor_parser"
[ 2.476845] audit: type=1400 audit(1578859944.120:6): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/sbin/dhclient" pid=640 comm="apparmor_parser"
[ 2.476848] audit: type=1400 audit(1578859944.120:7): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/NetworkManager/nm-dhcp-client.action" pid=640 comm="apparmor_parser"
[ 2.476849] audit: type=1400 audit(1578859944.120:8): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/NetworkManager/nm-dhcp-helper" pid=640 comm="apparmor_parser"
[ 2.476851] audit: type=1400 audit(1578859944.120:9): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/connman/scripts/dhclient-script" pid=640 comm="apparmor_parser"
[ 2.477624] audit: type=1400 audit(1578859944.120:10): apparmor="STATUS" operation="profile_load" profile="unconfined" name="libreoffice-oopslash" pid=644 comm="apparmor_parser"
[ 2.551234] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC295: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[ 2.551237] snd_hda_codec_realtek hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 2.551239] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[ 2.551240] snd_hda_codec_realtek hdaudioC0D0: mono: mono_out=0x0
[ 2.551241] snd_hda_codec_realtek hdaudioC0D0: inputs:
[ 2.551242] snd_hda_codec_realtek hdaudioC0D0: Mic=0x19
[ 2.551244] snd_hda_codec_realtek hdaudioC0D0: Internal Mic=0x12
[ 2.596890] intel_rapl: Found RAPL domain package
[ 2.596891] intel_rapl: Found RAPL domain core
[ 2.596892] intel_rapl: Found RAPL domain uncore
[ 2.596893] intel_rapl: Found RAPL domain dram
[ 2.615305] input: HDA Intel PCH Mic as /devices/pci0000:00/0000:00:1f.3/sound/card0/input19
[ 2.682332] input: HDA Intel PCH Headphone as /devices/pci0000:00/0000:00:1f.3/sound/card0/input20
[ 2.682367] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input21
[ 2.682397] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input22
[ 2.682425] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input23
[ 2.682463] input: HDA Intel PCH HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input24
[ 2.682512] input: HDA Intel PCH HDMI/DP,pcm=10 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input25
sudo: /etc/init.d/sl-modem-daemon: command not found
 Release Date: 08/30/2019
 Manufacturer: HP
 Product Name: HP Pavilion x360 Convertible 14-dh1xxx
 Version: Type1ProductConfigId
 Serial Number: 8CG948082X
 Manufacturer: HP
 Product Name: 866E
 Serial Number: PJHKK1B0GD11GE
 Manufacturer: HP
 Serial Number: 8CG948082X
 Manufacturer: Intel(R) Corporation
 Serial Number: To Be Filled By O.E.M.
 Port Type: Serial Port 16550A Compatible
 Manufacturer: Samsung
 Serial Number: 3456C90C
 Manufacturer: Not Specified
 Serial Number: Not Specified
 Manufacturer: 333-54-5D-A
 Manufacture Date: ManufDate
 Serial Number: DummySerialNumber
 Manufacturer: OEM Define 2
 Serial Number: OEM Define 3
snd_seq_dummy 16384 0
snd_hda_codec_hdmi 53248 1
snd_hda_codec_realtek 114688 1
snd_hda_codec_generic 77824 1 snd_hda_codec_realtek
ledtrig_audio 16384 2 snd_hda_codec_generic,snd_hda_codec_realtek
snd_hda_intel 49152 6
snd_hda_codec 135168 4 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec_realtek
snd_hda_core 86016 5 snd_hda_codec_generic,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek
snd_hwdep 20480 1 snd_hda_codec
snd_pcm 102400 4 snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec,snd_hda_core
snd_seq_midi 20480 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 36864 1 snd_seq_midi
snd_seq 69632 3 snd_seq_midi,snd_seq_midi_event,snd_seq_dummy
snd_seq_device 16384 3 snd_seq,snd_seq_midi,snd_rawmidi
snd_timer 36864 2 snd_seq,snd_pcm
snd 86016 23 snd_hda_codec_generic,snd_seq,snd_seq_device,snd_hda_codec_hdmi,snd_hwdep,snd_hda_intel,snd_hda_codec,snd_hda_codec_realtek,snd_timer,snd_pcm,snd_rawmidi
btusb 49152 0
btrtl 20480 1 btusb
soundcore 16384 1 snd
btbcm 16384 1 btusb
btintel 24576 1 btusb
bluetooth 557056 33 btrtl,btintel,btbcm,bnep,btusb,rfcomm
1 sink(s) available.
  * index: 0
 name: <alsa_output.pci-0000_00_1f.3.analog-stereo>
 driver: <module-alsa-card.c>
 flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
 state: SUSPENDED
 suspend cause: IDLE
 priority: 9039
 volume: front-left: 27215 / 42% / -22,90 dB, front-right: 27215 / 42% / -22,90 dB
         balance 0,00
 base volume: 65536 / 100% / 0,00 dB
 volume steps: 65537
 muted: no
 current latency: 0,00 ms
 max request: 0 KiB
 max rewind: 0 KiB
 monitor source: 0
 sample spec: s16le 2ch 44100Hz
 channel map: front-left,front-right
              Stereo
 used by: 0
 linked by: 0
 configured latency: 0,00 ms; range is 0,50 .. 371,52 ms
 card: 0 <alsa_card.pci-0000_00_1f.3>
 module: 7
 properties:
  alsa.resolution_bits = "16"
  device.api = "alsa"
  device.class = "sound"
  alsa.class = "generic"
  alsa.subclass = "generic-mix"
  alsa.name = "ALC295 Analog"
  alsa.id = "ALC295 Analog"
  alsa.subdevice = "0"
  alsa.subdevice_name = "subdevice #0"
  alsa.device = "0"
  alsa.card = "0"
  alsa.card_name = "HDA Intel PCH"
  alsa.long_card_name = "HDA Intel PCH at 0xb1318000 irq 158"
  alsa.driver_name = "snd_hda_intel"
  device.bus_path = "pci-0000:00:1f.3"
  sysfs.path = "/devices/pci0000:00/0000:00:1f.3/sound/card0"
  device.bus = "pci"
  device.vendor.id = "8086"
  device.vendor.name = "Intel Corporation"
  device.product.id = "02c8"
  device.form_factor = "internal"
  device.string = "front:0"
  device.buffering.buffer_size = "65536"
  device.buffering.fragment_size = "32768"
  device.access_mode = "mmap+timer"
  device.profile.name = "analog-stereo"
  device.profile.description = "Analog Stereo"
  device.description = "Built-in Audio Analog Stereo"
  alsa.mixer_name = "Realtek ALC295"
  alsa.components = "HDA:10ec0295,103c866e,00100002 HDA:8086280b,80860101,00100000"
  module-udev-detect.discovered = "1"
  device.icon_name = "audio-card-pci"
 ports:
  analog-output-speaker: Speakers (priority 10000, latency offset 0 usec, available: unknown)
   properties:
    device.icon_name = "audio-speakers"
  analog-output-headphones: Headphones (priority 9000, latency offset 0 usec, available: no)
   properties:
    device.icon_name = "audio-headphones"
 active port: <analog-output-speaker>
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC295 Analog [ALC295 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
Unloading ALSA sound driver modules: snd-seq-dummy snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-seq-midi snd-seq-midi-event snd-rawmidi snd-seq snd-seq-device snd-timer (failed: modules still loaded: snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-timer).
Loading ALSA sound driver modules: snd-seq-dummy snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-seq-midi snd-seq-midi-event snd-rawmidi snd-seq snd-seq-device snd-timer.
Support status summary of 'pavi':

You have 1707 packages (92.7%) supported until abril 2023 (Canonical - 5y)
You have 104 packages (5.6%) supported until abril 2021 (Community - 3y)
You have 3 packages (0.2%) supported until abril 2021 (Canonical - 3y)

You have 2 packages (0.1%) that can not/no-longer be downloaded
You have 25 packages (1.4%) that are unsupported

Your Hardware Enablement Stack (HWE) is supported until abril 2023.

Run with --show-unsupported, --show-supported or --show-all to see more details
  *-usb:0
       description: Video
       product: HP Wide Vision HD Camera
       vendor: SunplusIT Inc
       physical id: 4
       bus info: usb@1:4
       version: 0.04
       capabilities: usb-2.01
       configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
  *-multimedia
       description: Audio device
       product: Intel Corporation
       vendor: Intel Corporation
       physical id: 1f.3
       bus info: pci@0000:00:1f.3
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi bus_master cap_list
       configuration: driver=snd_hda_intel latency=32
       resources: irq:158 memory:b1318000-b131bfff memory:b1000000-b10fffff
mike@pavi:~$

```

Any help would be apreciated. Thank you.

Question information

Language:
English Edit question
Status:
Needs information
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Last query:
2020-01-13
Last reply:
2020-01-17
Michael Valencia (mikeiwi) said : #1

Small (but i guess important) update on my issue: After resuming from suspension, audio works fine (just tested it twice).
On rebooting it always start with sound not working.

If you restart the sound system after you log in, does it make the sound work OK?

Michael Valencia (mikeiwi) said : #3

Hi Andrew.
I tried with:
pulseaudio -k
alsa force-reload

But had no luck. Any other thing you think I should do?

Another small update I've found: as I said, after resuming from suspension the audio works fine again. If i keep rebooting Ubuntu after this, the audio keep on working. But if my laptop boots Windows (I have dual SO boot in this machine and EFI) the Ubuntu audio stop working again.

Try:

sudo -u $USER -E pacmd set-card-profile 0 output:hdmi-stereo

The command doesn't need editting. Does it work OK and make sound work without suspending?

Michael Valencia (mikeiwi) said : #5

Thank you for your answear, actionparsnip.
Sadly no, it didn't work.

Can you help with this problem?

Provide an answer of your own, or ask Michael Valencia for more information if necessary.

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