Ubuntu
alsa-driver package

no sound (in-built speakers or jack)

Asked by Romain Guion

Dear community - hi!

I have bought a new ASUS ZenBook, installed Ubuntu (I'm new to it) and wipping out windows completely, and things work well apart from the sound.

WHAT HAPPENS
Basically I cannot get any sound out of the in-built speakers (harman / kardon), neither can I use the jack audio output.
Interestingly, if I connect in bluetooth to my home speakers it works well (is it a sound card in the speakers themselves?).

DESIRED OUTCOME
Sound coming out of my in-built speakers.

DETAILS
I have tried a number of steps from what I read online:
- ubuntu settings/sound
--> speakers not mutted
--> no mention of "dummy output" -> instead the device for sound output is "Speakers - Built-in Audio"
- killall pulseaudio; rm -r ~/.config/pulse/* ; rm -r ~/.pulse* FOLLOWED BY pulseaudio -k
- sudo alsa force-reload
- reboot
- alsamixer and check the master and speaker are not mutted
- sudo gedit /etc/default/speech-dispatcher and try both run=yes and run=no (no difference after rebooting, so I switched back to the default which is no)

Here is the details about my configuration:
http://alsa-project.org/db/?f=b74bdb035c8a8582850374e6481ea6edc2f68f42

How should I approach the problem? I do not know where to start, or why this is so difficult.

Thanks for your help!
Romain

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Launchpad Janitor (janitor) said : 		#1

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

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Romain Guion (rugg2) said : 		#2

Problem still unresolved

On Mon, Jun 3, 2019, 11:08 Launchpad Janitor <
<email address hidden>> wrote:

> Your question #680917 on alsa-driver in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/680917
>
> Status: Open => Expired
>
> Launchpad Janitor expired the question:
> This question was expired because it remained in the 'Open' state
> without activity for the last 15 days.
>
> --
> If you're still having this problem, you can reopen your question either
> by replying to this email or by going to the following page and
> entering more information about your problem:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/680917
>
> You received this question notification because you asked the question.
>

Revision history for this message
Launchpad Janitor (janitor) said : 		#3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.