No sound on 18.04

Asked by Mark Girard on 2019-04-03

I have a Dell xps13 that previously had 14.04 and the sound worked fine. I recently installed 18.04 and now I have no sound. I'm following the troubleshooting guide (https://help.ubuntu.com/community/SoundTroubleshootingProcedure).

At step 3, entering "wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh" yields the output: https://pastebin.com/raw/44UDnp63

Running the code in step 4 yields https://pastebin.com/raw/YinifjQC

I've tried reinstalling alsa and pulseaudio.

I've checked with pavucontrol to make sure that nothing is muted. This is what the panel looks like: https://pasteboard.co/I8sVsJ3q.png
(The lower bar indicates that sound is playing, but I don't hear anything out of the speakers/headphones.)

The sound settings look like this: https://pasteboard.co/I8sWLUI.png
(Note that there is no 'Test Sound' button. )

Please help!

Question information

Language:
English Edit question
Status:
Expired
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Last query:
2019-04-04
Last reply:
2019-04-20

upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Wed Apr 3 19:12:22 UTC 2019

!!Linux Distribution
!!------------------

Ubuntu 18.04.2 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 18.04.2 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 18.04.2 LTS" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=bionic

!!DMI Information
!!---------------

Manufacturer: Dell Inc.
Product Name: XPS 13 9350
Product Version:
Firmware Version: 1.10.1
Board Vendor: Dell Inc.
Board Name: 07TYC2

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/DLL0704:01/status 15
/sys/bus/acpi/devices/DLLK0704:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT33D5:00/status 15
/sys/bus/acpi/devices/INT3400:00/status 15
/sys/bus/acpi/devices/INT3403:00/status 15
/sys/bus/acpi/devices/INT3403:01/status 15
/sys/bus/acpi/devices/INT3403:02/status 15
/sys/bus/acpi/devices/INT3403:03/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT344B:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C09:00/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/device:09/status 15
/sys/bus/acpi/devices/device:53/status 15
/sys/bus/acpi/devices/device:66/status 11

!!Kernel Information
!!------------------

Kernel release: 4.15.0-47-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.15.0-47-generic
Library version: 1.1.3
Utilities version: 1.1.3

!!Loaded ALSA modules
!!-------------------

snd_hda_intel

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

 0 [PCH ]: HDA-Intel - HDA Intel PCH
                      HDA Intel PCH at 0xdc328000 irq 131

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1f.3 0403: 8086:9d70 (rev 21) (prog-if 80)
 Subsystem: 1028:0704

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_hda_intel: model=generic
snd_hda_intel: jackpoll_ms=500

!!Loaded sound module options
!!---------------------------

!!Module: snd_hda_intel
 align_buffer_size : -1
 bdl_pos_adj : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 beep_mode : N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
 enable : Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y
 enable_msi : -1
 id : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 index : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 jackpoll_ms : 500,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 model : generic,(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 patch : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 pm_blacklist : Y
 position_fix : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 power_save : 0
 power_save_controller : N
 probe_mask : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 probe_only : 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 single_cmd : -1
 snoop : -1

!!HDA-Intel Codec information
!!---------------------------
--startcollapse--

Codec: Realtek Generic
Address: 0
AFG Function Id: 0x1 (unsol 1)
Vendor Id: 0x10ec0256
Subsystem Id: 0x10280704
Revision Id: 0x100002
No Modem Function Group found
Default PCM:
N/A
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
State of AFG node 0x01:
  Power: setting=UNKNOWN, actual=UNKNOWN, Error, Clock-stop-OK, Setting-reset
Invalid AFG subtree
Codec: Intel Generic
Address: 2
AFG Function Id: 0x1 (unsol 0)
Vendor Id: 0x80862809
Subsystem Id: 0x80860101
Revision Id: 0x100000
No Modem Function Group found
Default PCM:
N/A
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
State of AFG node 0x01:
  Power: setting=UNKNOWN, actual=UNKNOWN, Error, Clock-stop-OK, Setting-reset
Invalid AFG subtree
--endcollapse--

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 2 Apr 3 15:09 /dev/snd/controlC0
crw-rw----+ 1 root audio 116, 6 Apr 3 15:09 /dev/snd/hwC0D0
crw-rw----+ 1 root audio 116, 7 Apr 3 15:09 /dev/snd/hwC0D2
crw-rw----+ 1 root audio 116, 4 Apr 3 15:10 /dev/snd/pcmC0D0c
crw-rw----+ 1 root audio 116, 3 Apr 3 15:09 /dev/snd/pcmC0D0p
crw-rw----+ 1 root audio 116, 5 Apr 3 15:11 /dev/snd/pcmC0D3p
crw-rw----+ 1 root audio 116, 1 Apr 3 15:09 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Apr 3 15:09 /dev/snd/timer

/dev/snd/by-path:
total 0
drwxr-xr-x 2 root root 60 Apr 3 15:09 .
drwxr-xr-x 3 root root 220 Apr 3 15:09 ..
lrwxrwxrwx 1 root root 12 Apr 3 15:09 pci-0000:00:1f.3 -> ../controlC0

!!Aplay/Arecord output
!!--------------------

APLAY

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: Generic Analog [Generic Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: Generic Digital [Generic Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

ARECORD

**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: Generic Analog [Generic Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

!!Amixer output
!!-------------

!!-------Mixer controls for card 0 [PCH]

Card hw:0 'PCH'/'HDA Intel PCH at 0xdc328000 irq 131'
  Mixer name : 'Realtek Generic'
  Components : 'HDA:10ec0256,10280704,00100002 HDA:80862809,80860101,00100000'
  Controls : 22
  Simple ctrls : 8
Simple mixer control 'Master',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 87
  Mono: Playback 79 [91%] [-6.00dB] [on]
Simple mixer control 'Headphone',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 83 [95%] [-3.00dB] [on]
  Front Right: Playback 83 [95%] [-3.00dB] [on]
Simple mixer control 'Speaker',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 82 [94%] [-3.75dB] [on]
  Front Right: Playback 82 [94%] [-3.75dB] [on]
Simple mixer control 'PCM',0
  Capabilities: pvolume
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 255
  Mono:
  Front Left: Playback 255 [100%] [0.00dB]
  Front Right: Playback 255 [100%] [0.00dB]
Simple mixer control 'Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'Capture',0
  Capabilities: cvolume cswitch
  Capture channels: Front Left - Front Right
  Limits: Capture 0 - 63
  Front Left: Capture 39 [62%] [12.00dB] [on]
  Front Right: Capture 39 [62%] [12.00dB] [on]
Simple mixer control 'Auto-Mute Mode',0
  Capabilities: enum
  Items: 'Disabled' 'Enabled'
  Item0: 'Disabled'

!!Alsactl output
!!--------------

--startcollapse--
state.PCH {
 control.1 {
  iface MIXER
  name 'Headphone Playback Volume'
  value.0 83
  value.1 83
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 87'
   dbmin -6525
   dbmax 0
   dbvalue.0 -300
   dbvalue.1 -300
  }
 }
 control.2 {
  iface MIXER
  name 'Headphone Playback Switch'
  value.0 true
  value.1 true
  comment {
   access 'read write'
   type BOOLEAN
   count 2
  }
 }
 control.3 {
  iface MIXER
  name 'Speaker Playback Volume'
  value.0 82
  value.1 82
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 87'
   dbmin -6525
   dbmax 0
   dbvalue.0 -375
   dbvalue.1 -375
  }
 }
 control.4 {
  iface MIXER
  name 'Speaker Playback Switch'
  value.0 true
  value.1 true
  comment {
   access 'read write'
   type BOOLEAN
   count 2
  }
 }
 control.5 {
  iface MIXER
  name 'Auto-Mute Mode'
  value Disabled
  comment {
   access 'read write'
   type ENUMERATED
   count 1
   item.0 Disabled
   item.1 Enabled
  }
 }
 control.6 {
  iface MIXER
  name 'Capture Volume'
  value.0 39
  value.1 39
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 63'
   dbmin -1725
   dbmax 3000
   dbvalue.0 1200
   dbvalue.1 1200
  }
 }
 control.7 {
  iface MIXER
  name 'Capture Switch'
  value.0 true
  value.1 true
  comment {
   access 'read write'
   type BOOLEAN
   count 2
  }
 }
 control.8 {
  iface MIXER
  name 'Mic Boost Volume'
  value.0 0
  value.1 0
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 3'
   dbmin 0
   dbmax 3000
   dbvalue.0 0
   dbvalue.1 0
  }
 }
 control.9 {
  iface MIXER
  name 'Master Playback Volume'
  value 79
  comment {
   access 'read write'
   type INTEGER
   count 1
   range '0 - 87'
   dbmin -6525
   dbmax 0
   dbvalue.0 -600
  }
 }
 control.10 {
  iface MIXER
  name 'Master Playback Switch'
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.11 {
  iface CARD
  name 'Mic Phantom Jack'
  value true
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.12 {
  iface CARD
  name 'Front Headphone Jack'
  value true
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.13 {
  iface CARD
  name 'Speaker Phantom Jack'
  value true
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.14 {
  iface PCM
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  comment {
   access read
   type INTEGER
   count 2
   range '0 - 36'
  }
 }
 control.15 {
  iface PCM
  name 'Capture Channel Map'
  value.0 0
  value.1 0
  comment {
   access read
   type INTEGER
   count 2
   range '0 - 36'
  }
 }
 control.16 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.17 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.18 {
  iface MIXER
  name 'IEC958 Playback Default'
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.19 {
  iface MIXER
  name 'IEC958 Playback Switch'
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.20 {
  iface CARD
  name 'HDMI Jack'
  value true
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.21 {
  iface PCM
  device 3
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  comment {
   access read
   type INTEGER
   count 2
   range '0 - 36'
  }
 }
 control.22 {
  iface MIXER
  name 'PCM Playback Volume'
  value.0 255
  value.1 255
  comment {
   access 'read write user'
   type INTEGER
   count 2
   range '0 - 255'
   tlv '0000000100000008ffffec1400000014'
   dbmin -5100
   dbmax 0
   dbvalue.0 0
   dbvalue.1 0
  }
 }
}
--endcollapse--

!!All Loaded Modules
!!------------------

Module
rfcomm
ccm
thunderbolt
uvcvideo
videobuf2_vmalloc
videobuf2_memops
videobuf2_v4l2
videobuf2_core
videodev
media
cmac
bnep
arc4
nls_iso8859_1
snd_hda_codec_realtek
snd_hda_codec_hdmi
snd_soc_skl
hid_multitouch
snd_soc_skl_ipc
snd_hda_ext_core
iwlmvm
snd_soc_sst_dsp
snd_soc_sst_ipc
snd_soc_acpi
mac80211
intel_rapl
x86_pkg_temp_thermal
snd_soc_core
intel_powerclamp
snd_compress
snd_hda_codec_generic
coretemp
ac97_bus
dell_laptop
iwlwifi
snd_pcm_dmaengine
kvm_intel
snd_hda_intel
kvm
snd_hda_codec
snd_hda_core
snd_hwdep
cfg80211
irqbypass
rtsx_pci_ms
memstick
crct10dif_pclmul
crc32_pclmul
ghash_clmulni_intel
pcbc
snd_pcm
aesni_intel
snd_seq_midi
snd_seq_midi_event
aes_x86_64
crypto_simd
glue_helper
snd_rawmidi
cryptd
intel_cstate
intel_rapl_perf
snd_seq
dell_smbios
snd_seq_device
snd_timer
dcdbas
joydev
input_leds
serio_raw
wmi_bmof
snd
intel_wmi_thunderbolt
dell_wmi_descriptor
soundcore
shpchp
idma64
virt_dma
processor_thermal_device
mei_me
intel_lpss_pci
mei
intel_lpss
intel_pch_thermal
intel_soc_dts_iosf
intel_hid
int3403_thermal
int3400_thermal
mac_hid
int340x_thermal_zone
acpi_thermal_rel
acpi_pad
sch_fq_codel
parport_pc
ppdev
lp
parport
ip_tables
x_tables
autofs4
hid_logitech_hidpp
hid_logitech_dj
usbhid
btusb
btrtl
btbcm
btintel
bluetooth
ecdh_generic
i915
i2c_algo_bit
drm_kms_helper
syscopyarea
sysfillrect
rtsx_pci_sdmmc
sysimgblt
fb_sys_fops
ahci
nvme
psmouse
drm
rtsx_pci
nvme_core
libahci
wmi
i2c_hid
hid
video
pinctrl_sunrisepoint

!!Sysfs Files
!!-----------

/sys/class/sound/hwC0D0/init_pin_configs:
0x12 0x90a60160
0x13 0x411111f0
0x14 0x90170120
0x18 0x411111f0
0x19 0x411111f0
0x1a 0x411111f0
0x1b 0x411111f0
0x1d 0x40700001
0x1e 0x411111f0
0x21 0x02211030

/sys/class/sound/hwC0D0/driver_pin_configs:

/sys/class/sound/hwC0D0/user_pin_configs:

/sys/class/sound/hwC0D0/init_verbs:

/sys/class/sound/hwC0D0/hints:

/sys/class/sound/hwC0D2/init_pin_configs:
0x03 0x18560010

/sys/class/sound/hwC0D2/driver_pin_configs:

/sys/class/sound/hwC0D2/user_pin_configs:

/sys/class/sound/hwC0D2/init_verbs:

/sys/class/sound/hwC0D2/hints:

!!ALSA/HDA dmesg
!!--------------

[ 0.049248] ACPI: Added _OSI(Linux-Dell-Video)
[ 0.049248] ACPI: Added _OSI(Linux-Lenovo-NV-HDMI-Audio)
[ 0.049248] ACPI: Added _OSI(Linux-HPI-Hybrid-Graphics)
--
[ 3.467669] cfg80211: Loading compiled-in X.509 certificates for regulatory database
[ 3.494042] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 3.494310] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 3.494409] cfg80211: Loaded X.509 cert 'sforshee: 00b28ddf47aef9cea7'
--
[ 3.517253] random: 7 urandom warning(s) missed due to ratelimiting
[ 3.525101] snd_hda_codec_generic hdaudioC0D0: autoconfig for Generic: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[ 3.525104] snd_hda_codec_generic hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 3.525106] snd_hda_codec_generic hdaudioC0D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[ 3.525107] snd_hda_codec_generic hdaudioC0D0: mono: mono_out=0x0
[ 3.525109] snd_hda_codec_generic hdaudioC0D0: inputs:
[ 3.525111] snd_hda_codec_generic hdaudioC0D0: Mic=0x12
[ 3.531723] Intel(R) Wireless WiFi driver for Linux
--
[ 3.531824] iwlwifi 0000:3a:00.0: enabling device (0000 -> 0002)
[ 3.531888] snd_hda_codec_generic hdaudioC0D2: autoconfig for Generic: line_outs=0 (0x0/0x0/0x0/0x0/0x0) type:line
[ 3.531891] snd_hda_codec_generic hdaudioC0D2: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 3.531893] snd_hda_codec_generic hdaudioC0D2: hp_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 3.531894] snd_hda_codec_generic hdaudioC0D2: mono: mono_out=0x0
[ 3.531896] snd_hda_codec_generic hdaudioC0D2: dig-out=0x3/0x0
[ 3.531897] snd_hda_codec_generic hdaudioC0D2: inputs:
[ 3.533832] input: HDA Intel PCH Front Headphone as /devices/pci0000:00/0000:00:1f.3/sound/card0/input10
[ 3.533944] input: HDA Intel PCH HDMI as /devices/pci0000:00/0000:00:1f.3/sound/card0/input11
[ 3.545270] intel_rapl: Found RAPL domain package
--
[ 7.045802] thunderbolt 0000:03:00.0: enabling interrupt at register 0x38200 bit 12 (0x1 -> 0x1001)
[ 7.080050] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x203f0900
[ 7.145527] thunderbolt 0000:03:00.0: current switch config:
--
[ 7.192194] thunderbolt 0000:03:00.0: NFC Credits: 0x800000
[ 7.192314] thunderbolt 0000:03:00.0: Port 8: 8086:1576 (Revision: 4, TB Version: 1, Type: DP/HDMI (0xe0102))
[ 7.192316] thunderbolt 0000:03:00.0: Max hop id (in/out): 9/9
--
[ 7.192320] thunderbolt 0000:03:00.0: 0:9: disabled by eeprom
[ 7.192455] thunderbolt 0000:03:00.0: Port 10: 8086:1576 (Revision: 4, TB Version: 1, Type: DP/HDMI (0xe0101))
[ 7.192457] thunderbolt 0000:03:00.0: Max hop id (in/out): 9/9
--
[ 7.954763] IPv6: ADDRCONF(NETDEV_CHANGE): wlan0: link becomes ready
[ 8.084322] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x203f0900
[ 9.100249] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to single_cmd mode: last cmd=0x203f0900
[ 9.100432] azx_single_wait_for_response: 24 callbacks suppressed
--
[ 79.758720] thunderbolt 0000:03:00.0: NFC Credits: 0x800000
[ 79.758841] thunderbolt 0000:03:00.0: Port 8: 8086:1576 (Revision: 4, TB Version: 1, Type: DP/HDMI (0xe0102))
[ 79.758844] thunderbolt 0000:03:00.0: Max hop id (in/out): 9/9
--
[ 79.758850] thunderbolt 0000:03:00.0: 0:9: disabled by eeprom
[ 79.758970] thunderbolt 0000:03:00.0: Port 10: 8086:1576 (Revision: 4, TB Version: 1, Type: DP/HDMI (0xe0101))
[ 79.758972] thunderbolt 0000:03:00.0: Max hop id (in/out): 9/9

Try:

echo "options snd_hda_intel index=1,0" | sudo tee -a /etc/modprobe/alsa-base.conf > /dev/null

Reboot to test

Source:
https://askubuntu.com/questions/762780/dell-xps-13-9350-2016-16-04-upgrade-nosound

Mark Girard (mark-w-girard) said : #3

Didn't work for me. Now there are no output devices listed in the sound settings.

Launchpad Janitor (janitor) said : #4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.