Following Sound Troubleshooting Procedure (my sound stopped working)
[2018-08-05 13:27:33] [ben@beasty] [~]
$ wget -O alsa-info.sh http://
--2018-08-05 13:28:34-- http://
Resolving www.alsa-
Connecting to www.alsa-
HTTP request sent, awaiting response... 302 Found
Location: http://
--2018-08-05 13:28:36-- http://
Resolving git.alsa-
Connecting to git.alsa-
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/x-sh]
Saving to: ‘alsa-info.sh’
alsa-info.sh [ <=> ] 28.03K 102KB/s in 0.3s
2018-08-05 13:28:37 (102 KB/s) - ‘alsa-info.sh’ saved [28707]
ALSA Information Script v 0.4.64
-------
This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.
dmesg
lspci
lsmod
aplay
amixer
alsactl
/proc/asound/
/sys/class/sound/
~/.asoundrc (etc.)
See './alsa-info.sh --help' for command line options.
cat: /proc/asound/
grep: /proc/asound/cards: No such file or directory
cat: /proc/asound/cards: No such file or directory
cat: /proc/asound/
grep: /proc/asound/cards: No such file or directory
/usr/sbin/alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-
Automatically upload ALSA information to www.alsa-
Your ALSA information is in /tmp/alsa-
Question information
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Revision history for this message
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#1 |
Step 3 also says that I should see something like this:
# ALSA Version
# Driver version: k4.8.0-30-generic (if you are running Ubuntu 16.04.2 LTS and installed the newest official Ubuntu kernel)
# Library version: 1.1.0 (if you are running Ubuntu 16.04.2 LTS)
# Utilities version: 1.1.0 (if you are running Ubuntu 16.04.2 LTS)
The section I have which corresponds doesn't have the "Driver version" listed (and I think I do have the newest official Ubuntu kernel):
[2018-08-05 13:45:19] [ben@beasty] [~]
$ bash alsa-info.sh --stdout
...
!!ALSA Version
!!------------
Driver version:
Library version: 1.1.0
Utilities version: 1.1.0
...
[2018-08-05 13:48:43] [ben@beasty] [~]
$ uname -r
4.4.0-131-generic
Revision history for this message
|
#2 |
After executing the last section of commands from Step 3 (the sudo apt-get commands, then rebooting), I reran the first section to see if the "Driver version" would be non-blank, but it is still blank, it didn't change.
Revision history for this message
|
#3 |
This is the output from the command in Step 4.
I'm trying to get sound from the green line out port in the back of the computer.
I have some Amazon Basics speakers which plug into both USB and the line out jack. (I'm guessing USB is just for power?)
These speakers were working yesterday, but stopped after a reboot (first reboot in months).
When I go to "System Settings" | Sound | Output, the only thing listed in the "Play sound through" box is "Dummy Output". The contents of that box seemed to change a lot, but the speakers used to be listed as "Line Out" (or something very close), and then there were 3 other HDMI outputs when I had my monitor connected through HDMI (now I'm using display port).
[2018-08-05 13:56:15] [ben@beasty] [~]
$ cat /proc/asound/
cat: /proc/asound/
cat: /proc/asound/cards: No such file or directory
cat: /proc/asound/
cat: /proc/asound/hwdep: No such file or directory
cat: /proc/asound/pcm: No such file or directory
cat: /proc/asound/
total 152
-rw-r--r-- 1 root root 1415 May 2 02:40 analog-
-rw-r--r-- 1 root root 2056 May 2 02:40 analog-input.conf
-rw-r--r-- 1 root root 5769 May 2 02:40 analog-
-rw-r--r-- 1 root root 2185 May 2 02:40 analog-
-rw-r--r-- 1 root root 1420 May 2 02:40 analog-
-rw-r--r-- 1 root root 2196 May 2 02:40 analog-
-rw-r--r-- 1 root root 2298 May 2 02:40 analog-
-rw-r--r-- 1 root root 2360 May 2 02:40 analog-
-rw-r--r-- 1 root root 2797 May 2 02:40 analog-
-rw-r--r-- 1 root root 3155 May 2 02:40 analog-
-rw-r--r-- 1 root root 2486 May 2 02:40 analog-
-rw-r--r-- 1 root root 2662 May 2 02:40 analog-
-rw-r--r-- 1 root root 1330 May 2 02:40 analog-
-rw-r--r-- 1 root root 1457 May 2 02:40 analog-
-rw-r--r-- 1 root root 2185 May 2 02:40 analog-
-rw-r--r-- 1 root root 1425 May 2 02:40 analog-
-rw-r--r-- 1 root root 1385 May 2 02:40 analog-
-rw-r--r-- 1 root root 1929 May 2 02:40 analog-output.conf
-rw-r--r-- 1 root root 10609 May 2 02:40 analog-
-rw-r--r-- 1 root root 2139 May 2 02:40 analog-
-rw-r--r-- 1 root root 3147 May 2 02:40 analog-
-rw-r--r-- 1 root root 4095 May 2 02:40 analog-
-rw-r--r-- 1 root root 1993 May 2 02:40 analog-
-rw-r--r-- 1 root root 3725 May 2 02:40 analog-
-rw-r--r-- 1 root root 4521 May 2 02:40 analog-
-rw-r--r-- 1 root root 159 May 2 02:40 hdmi-output-0.conf
-rw-r--r-- 1 root root 161 May 2 02:40 hdmi-output-1.conf
-rw-r--r-- 1 root root 161 May 2 02:40 hdmi-output-2.conf
-rw-r--r-- 1 root root 161 May 2 02:40 hdmi-output-3.conf
-rw-r--r-- 1 root root 163 May 2 02:40 hdmi-output-4.conf
-rw-r--r-- 1 root root 163 May 2 02:40 hdmi-output-5.conf
-rw-r--r-- 1 root root 163 May 2 02:40 hdmi-output-6.conf
-rw-r--r-- 1 root root 163 May 2 02:40 hdmi-output-7.conf
-rw-r--r-- 1 root root 712 May 2 02:40 iec958-
[sudo] password for ben:
rm: cannot remove '/etc/asound.conf': No such file or directory
rm: cannot remove '/home/ben/.pulse': No such file or directory
rm: cannot remove '/home/
rm: cannot remove '/home/
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404 Not Found
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Fetched 329 kB in 15s (21.5 kB/s)
Reading package lists... Done
N: Skipping acquire of configured file 'main/binary-
W: The repository 'http://
N: Data from such a repository can't be authenticated and is therefore potentially dangerous to use.
N: See apt-secure(8) manpage for repository creation and user configuration details.
E: Failed to fetch http://
E: Some index files failed to download. They have been ignored, or old ones used instead.
Reading package lists... Done
Building dependency tree
Reading state information... Done
The following packages were automatically installed and are no longer required:
linux-
Use 'sudo apt autoremove' to remove them.
The following additional packages will be installed:
aptitude-common libcwidget3v5
Suggested packages:
apt-xapian-index aptitude-doc-en | aptitude-doc debtags tasksel libcwidget-dev
The following NEW packages will be installed:
aptitude aptitude-common libcwidget3v5
0 upgraded, 3 newly installed, 0 to remove and 0 not upgraded.
Need to get 2,345 kB of archives.
After this operation, 9,865 kB of additional disk space will be used.
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update-
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libasound2-plugins is already installed at the requested version (1.1.0-0ubuntu1)
No candidate version found for padevchooser
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The following NEW packages will be installed:
gnome-alsamixer libbonobo2-0{a} libbonobo2-
libgnome2-0{a} libgnome2-bin{a} libgnome2-common{a} libgnomecanvas2
libgnomeui-
0 packages upgraded, 19 newly installed, 0 to remove and 0 not upgraded.
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H/W path Device Class Description
=======
/0 bus Z170M-ITX/ac
/0/0 memory 64KiB BIOS
/0/9 memory 128KiB L1 cache
/0/a memory 128KiB L1 cache
/0/b memory 1MiB L2 cache
/0/c memory 8MiB L3 cache
/0/d processor Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz
/0/e memory 32GiB System Memory
/0/e/0 memory 16GiB DIMM Synchronous 2133 MHz (0.5 ns)
/0/e/1 memory 16GiB DIMM Synchronous 2133 MHz (0.5 ns)
/0/100 bridge Intel Corporation
/0/100/2 display Intel Corporation
/0/100/14 bus Sunrise Point-H USB 3.0 xHCI Controller
/0/100/14/0 usb2 bus xHCI Host Controller
/0/100/14/0/1 bus 4-Port USB 3.0 Hub
/0/100/14/1 usb1 bus xHCI Host Controller
/0/100/14/1/9 bus 4-Port USB 2.0 Hub
/0/100/14/1/9/3 input USB Receiver
/0/100/14/1/9/4 input Wireless Receiver
/0/100/14/1/d communication Bluetooth Radio
/0/100/14.2 generic Sunrise Point-H Thermal subsystem
/0/100/17 storage Sunrise Point-H SATA controller [AHCI mode]
/0/100/1c bridge Sunrise Point-H PCI Express Root Port #1
/0/100/1d bridge Sunrise Point-H PCI Express Root Port #9
/0/100/1d.3 bridge Sunrise Point-H PCI Express Root Port #12
/0/100/1d.3/0 enp3s0 network RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller
/0/100/1d.7 bridge Sunrise Point-H PCI Express Root Port #16
/0/100/1d.7/0 wlp4s0 network RTL8821AE 802.11ac PCIe Wireless Network Adapter
/0/100/1f bridge Sunrise Point-H LPC Controller
/0/100/1f.2 memory Memory controller
/0/100/1f.4 bus Sunrise Point-H SMBus
/0/100/1f.6 enp0s31f6 network Ethernet Connection (2) I219-V
/0/1 scsi0 storage
/0/1/0.0.0 /dev/sda disk 500GB Samsung SSD 850
/0/1/0.0.0/1 /dev/sda1 volume 486MiB Linux filesystem partition
/0/1/0.0.0/2 /dev/sda2 volume 465GiB Extended partition
/0/1/0.0.0/2/5 /dev/sda5 volume 465GiB Linux LVM Physical Volume partition
/0/2 scsi1 storage
/0/2/0.0.0 /dev/sdb disk 1TB TOSHIBA HDWD110
/0/2/0.0.0/1 /dev/sdb1 volume 931GiB EXT4 volume
total 0
drwxr-xr-x 2 root root 80 Aug 5 13:54 .
crw-rw----+ 1 root audio 116, 33 Aug 5 13:54 timer
crw-rw----+ 1 root audio 116, 1 Aug 5 13:54 seq
drwxr-xr-x 22 root root 4220 Aug 5 14:02 ..
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cat: /dev/sndstat: No such file or directory
00:00.0 Host bridge [0600]: Intel Corporation Device [8086:591f] (rev 05)
00:02.0 VGA compatible controller [0300]: Intel Corporation Device [8086:5912] (rev 04)
00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller [8086:a12f] (rev 31)
00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-H Thermal subsystem [8086:a131] (rev 31)
00:17.0 SATA controller [0106]: Intel Corporation Sunrise Point-H SATA controller [AHCI mode] [8086:a102] (rev 31)
00:1c.0 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #1 [8086:a110] (rev f1)
00:1d.0 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #9 [8086:a118] (rev f1)
00:1d.3 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #12 [8086:a11b] (rev f1)
00:1d.7 PCI bridge [0604]: Intel Corporation Sunrise Point-H PCI Express Root Port #16 [8086:a11f] (rev f1)
00:1f.0 ISA bridge [0601]: Intel Corporation Sunrise Point-H LPC Controller [8086:a145] (rev 31)
00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-H PMC [8086:a121] (rev 31)
00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-H SMBus [8086:a123] (rev 31)
00:1f.6 Ethernet controller [0200]: Intel Corporation Ethernet Connection (2) I219-V [8086:15b8] (rev 31)
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller [10ec:8168] (rev 15)
04:00.0 Network controller [0280]: Realtek Semiconductor Co., Ltd. RTL8821AE 802.11ac PCIe Wireless Network Adapter [10ec:8821]
Bus 002 Device 002: ID 0bda:0411 Realtek Semiconductor Corp.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 248a:8367
Bus 001 Device 004: ID 046d:c52b Logitech, Inc. Unifying Receiver
Bus 001 Device 002: ID 0bda:5411 Realtek Semiconductor Corp.
Bus 001 Device 003: ID 13d3:3458 IMC Networks
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
/usr/sbin/alsactl
Specified filename /dev/dsp does not exist.
dpkg-query: no path found matching pattern *bin/slmodemd*
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x08: 'MPX bounds registers'
[ 0.000000] found SMP MP-table at [mem 0x000fc630-
[ 0.000000] No NUMA configuration found
[ 0.149077] PCCT header not found.
[ 0.173364] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[ 0.245887] pnp: PnP ACPI: found 9 devices
[ 0.648211] audit: initializing netlink subsys (disabled)
[ 0.648222] audit: type=2000 audit(153350246
[ 0.657696] libphy: Fixed MDIO Bus: probed
[ 0.659043] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.659147] hub 1-0:1.0: USB hub found
[ 0.659345] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003
[ 0.659443] hub 2-0:1.0: USB hub found
[ 0.659614] i8042: PNP: No PS/2 controller found. Probing ports directly.
[ 0.673574] ima: No TPM chip found, activating TPM-bypass!
[ 0.674768] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 1.166628] usb 1-9: New USB device found, idVendor=0bda, idProduct=5411
[ 1.167420] hub 1-9:1.0: USB hub found
[ 1.298325] usb 2-1: New USB device found, idVendor=0bda, idProduct=0411
[ 1.306943] hub 2-1:1.0: USB hub found
[ 1.586871] usb 1-13: New USB device found, idVendor=13d3, idProduct=3458
[ 1.748443] usb 1-9.3: New USB device found, idVendor=046d, idProduct=c52b
[ 1.934032] usb 1-9.4: New USB device found, idVendor=248a, idProduct=8367
[ 1.934182] usb 1-9.4: ep 0x81 - rounding interval to 64 microframes, ep desc says 80 microframes
[ 6.700678] systemd[1]: Listening on Journal Audit Socket.
[ 6.746016] lp: driver loaded but no devices found
[ 6.755315] nct6775: Found NCT6776D/F or compatible chip at 0x2e:0x290
[ 6.936797] intel_rapl: Found RAPL domain package
[ 6.936800] intel_rapl: Found RAPL domain core
[ 6.936801] intel_rapl: Found RAPL domain uncore
[ 6.936802] intel_rapl: Found RAPL domain dram
[ 6.975439] rtl8821ae: Using firmware rtlwifi/
[ 6.975442] rtl8821ae: Using firmware rtlwifi/
[ 7.549321] audit: type=1400 audit(153350247
[ 7.549483] audit: type=1400 audit(153350247
[ 7.550392] audit: type=1400 audit(153350247
[ 7.550396] audit: type=1400 audit(153350247
[ 7.550398] audit: type=1400 audit(153350247
[ 7.550400] audit: type=1400 audit(153350247
[ 7.551624] audit: type=1400 audit(153350247
[ 7.551629] audit: type=1400 audit(153350247
[ 7.551986] audit: type=1400 audit(153350247
[ 7.551989] audit: type=1400 audit(153350247
[ 15.040810] vboxdrv: Found 8 processor cores
[ 15.067740] vboxpci: IOMMU not found (not registered)
[ 15.298694] audit_printk_skb: 42 callbacks suppressed
[ 15.298695] audit: type=1400 audit(153350248
sudo: /etc/init.
Release Date: 10/26/2016
Serial services are supported (int 14h)
Manufacturer: To Be Filled By O.E.M.
Product Name: To Be Filled By O.E.M.
Serial Number: To Be Filled By O.E.M.
Manufacturer: ASRock
Product Name: Z170M-ITX/ac
Serial Number:
Manufacturer: To Be Filled By O.E.M.
Serial Number: To Be Filled By O.E.M.
Manufacturer: Intel(R) Corporation
Serial Number: To Be Filled By O.E.M.
Manufacturer: 0215
Serial Number: 00000000
Manufacturer: 0215
Serial Number: 00000000
btusb 45056 0
btrtl 16384 1 btusb
btbcm 16384 1 btusb
btintel 16384 1 btusb
bluetooth 520192 39 bnep,btbcm,
usbhid 49152 0
hid 122880 5 hid_generic,
1 sink(s) available.
* index: 0
name: <auto_null>
driver: <module-
flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: SUSPENDED
suspend cause: IDLE
priority: 1000
volume: front-left: 45876 / 70% / -9.29 dB, front-right: 45876 / 70% / -9.29 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 0.00 ms
max request: 344 KiB
max rewind: 344 KiB
monitor source: 0
sample spec: s16le 2ch 44100Hz
channel map: front-left,
used by: 0
linked by: 0
configured latency: 0.00 ms; range is 0.50 .. 2000.00 ms
module: 13
properties:
device.
device.class = "abstract"
device.icon_name = "audio-card"
aplay: device_list:268: no soundcards found...
Unloading ALSA sound driver modules: (none loaded).
Loading ALSA sound driver modules: (none to reload).
Support status summary of 'beasty':
You have 44 packages (1.7%) supported until April 2021 (Community - 5y)
You have 216 packages (8.2%) supported until April 2019 (Community - 3y)
You have 2058 packages (78.3%) supported until April 2021 (Canonical - 5y)
You have 7 packages (0.3%) that can not/no-longer be downloaded
You have 303 packages (11.5%) that are unsupported
Run with --show-unsupported, --show-supported or --show-all to see more details
Revision history for this message
|
#4 |
Step 7 says to open alsamixer but I get an error:
[2018-08-05 15:27:09] [ben@beasty] [~]
$ alsamixer
cannot open mixer: No such file or directory
Revision history for this message
|
#5 |
Please re-run the alsa-info script, on the question "Automatically upload ALSA information to www.alsa-
Additionally please provide the output that you receive for the command
dpkg -l | grep ' linux-'
Revision history for this message
|
#6 |
Thanks for responding, here is the output from the alsa info, with the link:
[2018-08-05 16:54:30] [ben@beasty] [scad-primitives (scala_wrapper)]
$ wget -O alsa-info.sh http://
--2018-08-06 21:08:43-- http://
Resolving www.alsa-
Connecting to www.alsa-
HTTP request sent, awaiting response... 302 Found
Location: http://
--2018-08-06 21:08:44-- http://
Resolving git.alsa-
Connecting to git.alsa-
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/x-sh]
Saving to: ‘alsa-info.sh’
alsa-info.sh [ <=> ] 28.03K 113KB/s in 0.2s
2018-08-06 21:08:46 (113 KB/s) - ‘alsa-info.sh’ saved [28707]
ALSA Information Script v 0.4.64
-------
This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.
dmesg
lspci
lsmod
aplay
amixer
alsactl
/proc/asound/
/sys/class/sound/
~/.asoundrc (etc.)
See './alsa-info.sh --help' for command line options.
Automatically upload ALSA information to www.alsa-
Uploading information to www.alsa-
Your ALSA information is located at http://
Please inform the person helping you.
Revision history for this message
|
#7 |
Here is the result of the dpkg command you asked for:
[2018-08-06 21:08:52] [ben@beasty] [scad-primitives (scala_wrapper)]
$ dpkg -l | grep ' linux-'
ii linux-base 4.5ubuntu1~16.04.1 all Linux image base package
ii linux-firmware 1.157.20 all Firmware for Linux kernel drivers
ii linux-generic 4.4.0.131.137 amd64 Complete Generic Linux kernel and headers
ii linux-headers-
ii linux-headers-
ii linux-headers-
ii linux-headers-
ii linux-headers-
ii linux-headers-
ii linux-headers-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
ii linux-image-
ii linux-image-
ii linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
ii linux-image-
ii linux-image-
ii linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
rc linux-image-
ii linux-image-generic 4.4.0.131.137 amd64 Generic Linux kernel image
ii linux-libc-
ii linux-sound-base 1.0.25+
Revision history for this message
|
#8 |
Now the alsa info output shows that a driver is loaded (was not the case when you created comment #1).
I suggest that you re-try the other commands from the sound troubleshooting procedure (running alsamixer to unmute ports, etc.)
Revision history for this message
|
#9 |
Thank you for your help. I somewhat suspected a hardware problem (since the software hadn't changed.
I couldn't find anything about diagnosing hardware problems (if you know of some, I'd still like to know).
I bought this usb thing for $8 or so, and plugged my speakers into that instead, and it worked right away. The volume also goes higher than the motherboard sound card ever did. Does this confirm that it was actually a sound card problem? (That the sound card on the motherboard burned out?)
https:/
Revision history for this message
|
#10 |
This question was expired because it remained in the 'Open' state without activity for the last 15 days.