No sound in Dell Vostro

Asked by Adi Son on 2018-07-04

/usr/sbin/alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-info.jVtDBIzIaI/alsactl.tmp: No such file or directory
upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Wed Jul 4 11:58:40 UTC 2018

!!Linux Distribution
!!------------------

Ubuntu 16.04.4 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 16.04.4 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.4 LTS" HOME_URL="http://www.ubuntu.com/" SUPPORT_URL="http://help.ubuntu.com/" BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/" UBUNTU_CODENAME=xenial

!!DMI Information
!!---------------

Manufacturer: Dell Inc.
Product Name: Vostro 15-3568
Product Version:
Firmware Version: 2.0.4
Board Vendor: Dell Inc.
Board Name: 05HRPP

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/DELL0793:00/status 15
/sys/bus/acpi/devices/DLLK0791:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT33D0:00/status 15
/sys/bus/acpi/devices/INT33D5:00/status 15
/sys/bus/acpi/devices/INT3400:00/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT344B:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/LNXPOWER:03/status 1
/sys/bus/acpi/devices/LNXPOWER:04/status 1
/sys/bus/acpi/devices/LNXPOWER:05/status 1
/sys/bus/acpi/devices/LNXPOWER:06/status 1
/sys/bus/acpi/devices/LNXPOWER:07/status 1
/sys/bus/acpi/devices/LNXPOWER:08/status 1
/sys/bus/acpi/devices/LNXPOWER:09/status 1
/sys/bus/acpi/devices/LNXPOWER:0a/status 1
/sys/bus/acpi/devices/LNXPOWER:0b/status 1
/sys/bus/acpi/devices/LNXPOWER:0c/status 1
/sys/bus/acpi/devices/LNXPOWER:0d/status 1
/sys/bus/acpi/devices/LNXPOWER:0e/status 1
/sys/bus/acpi/devices/LNXPOWER:0f/status 1
/sys/bus/acpi/devices/LNXPOWER:10/status 1
/sys/bus/acpi/devices/LNXPOWER:11/status 1
/sys/bus/acpi/devices/LNXPOWER:12/status 1
/sys/bus/acpi/devices/LNXPOWER:13/status 1
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C02:06/status 15
/sys/bus/acpi/devices/PNP0C09:00/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/device:09/status 15
/sys/bus/acpi/devices/device:5a/status 15
/sys/bus/acpi/devices/device:6b/status 11

!!Kernel Information
!!------------------

Kernel release: 4.4.0-130-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.4.0-130-generic
Library version: 1.1.0
Utilities version: 1.1.0

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1f.3 0403: 8086:9d70 (rev 21)
 Subsystem: 1028:0793

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 1 Jul 4 16:53 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Jul 4 16:53 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:268: no soundcards found...

ARECORD

arecord: device_list:268: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

Module
ctr
ccm
nvram
msr
bnep
drbg
ansi_cprng
dm_crypt
rtsx_usb_ms
memstick
uvcvideo
arc4
videobuf2_vmalloc
videobuf2_memops
videobuf2_v4l2
videobuf2_core
v4l2_common
videodev
media
hid_rmi
btusb
btrtl
btbcm
btintel
bluetooth
i2c_designware_platform
i2c_designware_core
dell_wmi
dell_laptop
dcdbas
dell_smm_hwmon
snd_hwdep
intel_rapl
snd_soc_sst_ipc
snd_soc_sst_dsp
snd_soc_core
x86_pkg_temp_thermal
intel_powerclamp
coretemp
snd_compress
ac97_bus
snd_pcm_dmaengine
snd_pcm
snd_seq_midi
snd_seq_midi_event
snd_rawmidi
ath10k_pci
kvm_intel
snd_seq
ath10k_core
kvm
irqbypass
crct10dif_pclmul
crc32_pclmul
ghash_clmulni_intel
snd_seq_device
snd_timer
ath
mei_me
mei
mac80211
cfg80211
aesni_intel
snd
soundcore
dw_dmac_core
aes_x86_64
lrw
gf128mul
glue_helper
ablk_helper
cryptd
joydev
input_leds
serio_raw
idma64
virt_dma
processor_thermal_device
int340x_thermal_zone
intel_lpss_pci
shpchp
intel_lpss
intel_soc_dts_iosf
acpi_pad
sparse_keymap
int3400_thermal
acpi_thermal_rel
mac_hid
ip6t_REJECT
nf_reject_ipv6
nf_log_ipv6
xt_hl
nf_conntrack_ipv6
nf_defrag_ipv6
ip6t_rt
ipt_REJECT
nf_reject_ipv4
nf_log_ipv4
nf_log_common
xt_LOG
xt_multiport
xt_limit
xt_tcpudp
nf_conntrack_ipv4
nf_defrag_ipv4
xt_addrtype
xt_conntrack
ip6table_filter
ip6_tables
nf_conntrack_netbios_ns
nf_conntrack_broadcast
nf_nat_ftp
nf_nat
nf_conntrack_ftp
nf_conntrack
iptable_filter
ip_tables
x_tables
parport_pc
ppdev
lp
parport
autofs4
btrfs
xor
raid6_pq
rtsx_usb_sdmmc
rtsx_usb
hid_generic
usbhid
i915_bpo
intel_ips
i2c_algo_bit
psmouse
drm_kms_helper
syscopyarea
sysfillrect
sysimgblt
r8169
fb_sys_fops
ahci
mii
drm
libahci
wmi
i2c_hid
hid
pinctrl_sunrisepoint
video
pinctrl_intel
fjes

!!ALSA/HDA dmesg
!!--------------

Question information

Language:
English Edit question
Status:
Expired
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Last query:
2018-07-04
Last reply:
2018-07-20

Do you get sound in headphones?

Adi Son (adisson) said : #2

No

Adi Son (adisson) said : #3

Headphones don't work either.

Launchpad Janitor (janitor) said : #4

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.