No more sound on Ubuntu on my Dell XPS 13

Asked by vincent on 2018-06-20

Hi,

I have a Dell XPS 13 (9360), with Ubuntu (just upgraded to 18.04, but my problem existed before upgrade), and I can't hear any sound, both from my speakers and headphones.

I used to have sound, but it suddenly disappeared. The only source I could see from the problem is that a couple of days before the sound disappearing, I tried solving a crackling sound coming out of the headphones (this is a know problem, see: https://wiki.archlinux.org/index.php/Dell_XPS_13_(9360)#Popping_sound_on_headphones.2Fexternal_speakers). For that, I ran a couple of console commands that I found by Googling and lazily trusted before understanding them (1000th time I make that mistake). I can't remember precisely what they were, but I'm not sure they are the cause of the problem because the sound was still working in the days following that (yesterday, and today).

Following the SoundTroubleshootingProcedure page, I produced the alsa-project output and I am calling for your help. Note that all sound configuration panels seem to indicate sound *should be playing* (the volume bar moves around, etc.), but nothing comes out of the speakers.

Note that when I ran the first step `killall pulseaudio; rm -r ~/.config/pulse/* ; rm -r ~/.pulse*', I got the following message (sorry my thing is in French): "rm: impossible de supprimer '/home/vincent/.pulse*': Aucun fichier ou dossier de ce type"
which basically translates to "rm: impossible to delete '/home/vincent/.pulse*': No file or folder of that type".

Let me know if you can help,
Thanks!

__

!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Wed Jun 20 00:32:16 UTC 2018

!!Linux Distribution
!!------------------

Ubuntu 18.04 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 18.04 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 18.04 LTS" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=bionic

!!DMI Information
!!---------------

Manufacturer: Dell Inc.
Product Name: XPS 13 9360
Product Version:
Firmware Version: 2.6.2
Board Vendor: Dell Inc.
Board Name: 02PG84

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/DLL082A:01/status 15
/sys/bus/acpi/devices/DLLK082A:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT33D2:00/status 11
/sys/bus/acpi/devices/INT33D3:00/status 15
/sys/bus/acpi/devices/INT33D4:00/status 15
/sys/bus/acpi/devices/INT33D5:00/status 15
/sys/bus/acpi/devices/INT33D6:00/status 15
/sys/bus/acpi/devices/INT3400:00/status 15
/sys/bus/acpi/devices/INT3403:00/status 15
/sys/bus/acpi/devices/INT3403:01/status 15
/sys/bus/acpi/devices/INT3403:02/status 15
/sys/bus/acpi/devices/INT3403:03/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT344B:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/LNXPOWER:03/status 1
/sys/bus/acpi/devices/LNXPOWER:04/status 1
/sys/bus/acpi/devices/LNXPOWER:05/status 1
/sys/bus/acpi/devices/LNXPOWER:06/status 1
/sys/bus/acpi/devices/LNXPOWER:07/status 1
/sys/bus/acpi/devices/LNXPOWER:08/status 1
/sys/bus/acpi/devices/LNXPOWER:09/status 1
/sys/bus/acpi/devices/LNXPOWER:0a/status 1
/sys/bus/acpi/devices/LNXPOWER:0b/status 1
/sys/bus/acpi/devices/LNXPOWER:0c/status 1
/sys/bus/acpi/devices/LNXPOWER:0d/status 1
/sys/bus/acpi/devices/LNXPOWER:0e/status 1
/sys/bus/acpi/devices/LNXPOWER:0f/status 1
/sys/bus/acpi/devices/LNXPOWER:10/status 1
/sys/bus/acpi/devices/LNXPOWER:11/status 1
/sys/bus/acpi/devices/LNXPOWER:12/status 1
/sys/bus/acpi/devices/LNXPOWER:13/status 1
/sys/bus/acpi/devices/MSFT0101:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C09:00/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/device:09/status 15
/sys/bus/acpi/devices/device:6a/status 15
/sys/bus/acpi/devices/device:7b/status 11

!!Kernel Information
!!------------------

Kernel release: 4.15.0-23-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.15.0-23-generic
Library version: 1.1.3
Utilities version: 1.1.3

!!Loaded ALSA modules
!!-------------------

snd_hda_intel

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

 0 [PCH ]: HDA-Intel - HDA Intel PCH
                      HDA Intel PCH at 0xdc428000 irq 139

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device: Intel Corporation Sunrise Point-LP HD Audio (rev 21)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1f.3 0403: 8086:9d71 (rev 21) (prog-if 80)
 Subsystem: 1028:082a

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2

!!Loaded sound module options
!!---------------------------

!!Module: snd_hda_intel
 align_buffer_size : -1
 bdl_pos_adj : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 beep_mode : N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
 enable : Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y
 enable_msi : -1
 id : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 index : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 jackpoll_ms : 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 model : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 patch : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 pm_blacklist : Y
 position_fix : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 power_save : 0
 power_save_controller : Y
 probe_mask : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 probe_only : 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 single_cmd : -1
 snoop : -1

!!HDA-Intel Codec information
!!---------------------------
--startcollapse--

Codec: Realtek ALC3246
Address: 0
AFG Function Id: 0x1 (unsol 1)
Vendor Id: 0x10ec0256
Subsystem Id: 0x1028082a
Revision Id: 0x100002
No Modem Function Group found
Default PCM:
N/A
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
State of AFG node 0x01:
  Power: setting=UNKNOWN, actual=UNKNOWN, Error, Clock-stop-OK, Setting-reset
Invalid AFG subtree
Codec: Intel Kabylake HDMI
Address: 2
AFG Function Id: 0x1 (unsol 0)
Vendor Id: 0x8086280b
Subsystem Id: 0x80860101
Revision Id: 0x100000
No Modem Function Group found
Default PCM:
N/A
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
State of AFG node 0x01:
  Power: setting=UNKNOWN, actual=UNKNOWN, Error, Clock-stop-OK, Setting-reset
Invalid AFG subtree
--endcollapse--

!!ALSA Device nodes
!!-----------------

crw-rw---- 1 root audio 116, 2 Jun 19 20:31 /dev/snd/controlC0
crw-rw---- 1 root audio 116, 10 Jun 19 20:31 /dev/snd/hwC0D0
crw-rw---- 1 root audio 116, 11 Jun 19 20:31 /dev/snd/hwC0D2
crw-rw---- 1 root audio 116, 4 Jun 19 20:31 /dev/snd/pcmC0D0c
crw-rw---- 1 root audio 116, 3 Jun 19 20:31 /dev/snd/pcmC0D0p
crw-rw---- 1 root audio 116, 9 Jun 19 20:31 /dev/snd/pcmC0D10p
crw-rw---- 1 root audio 116, 5 Jun 19 20:31 /dev/snd/pcmC0D3p
crw-rw---- 1 root audio 116, 6 Jun 19 20:31 /dev/snd/pcmC0D7p
crw-rw---- 1 root audio 116, 7 Jun 19 20:31 /dev/snd/pcmC0D8p
crw-rw---- 1 root audio 116, 8 Jun 19 20:31 /dev/snd/pcmC0D9p
crw-rw---- 1 root audio 116, 1 Jun 19 20:31 /dev/snd/seq
crw-rw---- 1 root audio 116, 33 Jun 19 20:31 /dev/snd/timer

/dev/snd/by-path:
total 0
drwxr-xr-x 2 root root 60 Jun 19 20:31 .
drwxr-xr-x 3 root root 300 Jun 19 20:31 ..
lrwxrwxrwx 1 root root 12 Jun 19 20:31 pci-0000:00:1f.3 -> ../controlC0

!!Aplay/Arecord output
!!--------------------

APLAY

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3246 Analog [ALC3246 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 9: HDMI 3 [HDMI 3]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 10: HDMI 4 [HDMI 4]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

ARECORD

**** List of CAPTURE Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 0: ALC3246 Analog [ALC3246 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

!!Amixer output
!!-------------

!!-------Mixer controls for card 0 [PCH]

Card hw:0 'PCH'/'HDA Intel PCH at 0xdc428000 irq 139'
  Mixer name : 'Realtek ALC3246'
  Components : 'HDA:10ec0256,1028082a,00100002 HDA:8086280b,80860101,00100000'
  Controls : 55
  Simple ctrls : 17
Simple mixer control 'Master',0
  Capabilities: pvolume pvolume-joined pswitch pswitch-joined
  Playback channels: Mono
  Limits: Playback 0 - 87
  Mono: Playback 68 [78%] [-14.25dB] [on]
Simple mixer control 'Headphone',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 0 [0%] [-65.25dB] [off]
  Front Right: Playback 0 [0%] [-65.25dB] [off]
Simple mixer control 'Headphone Mic',0
  Capabilities: cswitch cswitch-joined cswitch-exclusive
  Capture exclusive group: 0
  Capture channels: Mono
  Mono: Capture [off]
Simple mixer control 'Headphone Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
Simple mixer control 'Speaker',0
  Capabilities: pvolume pswitch
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 87
  Mono:
  Front Left: Playback 87 [100%] [0.00dB] [on]
  Front Right: Playback 87 [100%] [0.00dB] [off]
Simple mixer control 'PCM',0
  Capabilities: pvolume
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 255
  Mono:
  Front Left: Playback 255 [100%] [0.00dB]
  Front Right: Playback 255 [100%] [0.00dB]
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [off]
Simple mixer control 'IEC958',1
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',2
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',3
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',4
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'Capture',0
  Capabilities: cvolume cswitch
  Capture channels: Front Left - Front Right
  Limits: Capture 0 - 63
  Front Left: Capture 0 [0%] [-17.25dB] [off]
  Front Right: Capture 0 [0%] [-17.25dB] [off]
Simple mixer control 'Auto-Mute Mode',0
  Capabilities: enum
  Items: 'Disabled' 'Enabled'
  Item0: 'Disabled'
Simple mixer control 'Headset Mic',0
  Capabilities: cswitch cswitch-joined cswitch-exclusive
  Capture exclusive group: 0
  Capture channels: Mono
  Mono: Capture [off]
Simple mixer control 'Headset Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]
Simple mixer control 'Internal Mic',0
  Capabilities: cswitch cswitch-joined cswitch-exclusive
  Capture exclusive group: 0
  Capture channels: Mono
  Mono: Capture [on]
Simple mixer control 'Internal Mic Boost',0
  Capabilities: volume
  Playback channels: Front Left - Front Right
  Capture channels: Front Left - Front Right
  Limits: 0 - 3
  Front Left: 0 [0%] [0.00dB]
  Front Right: 0 [0%] [0.00dB]

!!Alsactl output
!!--------------

--startcollapse--
state.PCH {
 control.1 {
  iface MIXER
  name 'Headphone Playback Volume'
  value.0 0
  value.1 0
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 87'
   dbmin -6525
   dbmax 0
   dbvalue.0 -6525
   dbvalue.1 -6525
  }
 }
 control.2 {
  iface MIXER
  name 'Headphone Playback Switch'
  value.0 false
  value.1 false
  comment {
   access 'read write'
   type BOOLEAN
   count 2
  }
 }
 control.3 {
  iface MIXER
  name 'Speaker Playback Volume'
  value.0 87
  value.1 87
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 87'
   dbmin -6525
   dbmax 0
   dbvalue.0 0
   dbvalue.1 0
  }
 }
 control.4 {
  iface MIXER
  name 'Speaker Playback Switch'
  value.0 true
  value.1 false
  comment {
   access 'read write'
   type BOOLEAN
   count 2
  }
 }
 control.5 {
  iface MIXER
  name 'Auto-Mute Mode'
  value Disabled
  comment {
   access 'read write'
   type ENUMERATED
   count 1
   item.0 Disabled
   item.1 Enabled
  }
 }
 control.6 {
  iface MIXER
  name 'Capture Source'
  value 'Internal Mic'
  comment {
   access 'read write'
   type ENUMERATED
   count 1
   item.0 'Headset Mic'
   item.1 'Headphone Mic'
   item.2 'Internal Mic'
  }
 }
 control.7 {
  iface MIXER
  name 'Capture Volume'
  value.0 0
  value.1 0
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 63'
   dbmin -1725
   dbmax 3000
   dbvalue.0 -1725
   dbvalue.1 -1725
  }
 }
 control.8 {
  iface MIXER
  name 'Capture Switch'
  value.0 false
  value.1 false
  comment {
   access 'read write'
   type BOOLEAN
   count 2
  }
 }
 control.9 {
  iface MIXER
  name 'Headset Mic Boost Volume'
  value.0 0
  value.1 0
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 3'
   dbmin 0
   dbmax 3000
   dbvalue.0 0
   dbvalue.1 0
  }
 }
 control.10 {
  iface MIXER
  name 'Headphone Mic Boost Volume'
  value.0 0
  value.1 0
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 3'
   dbmin 0
   dbmax 3000
   dbvalue.0 0
   dbvalue.1 0
  }
 }
 control.11 {
  iface MIXER
  name 'Internal Mic Boost Volume'
  value.0 0
  value.1 0
  comment {
   access 'read write'
   type INTEGER
   count 2
   range '0 - 3'
   dbmin 0
   dbmax 3000
   dbvalue.0 0
   dbvalue.1 0
  }
 }
 control.12 {
  iface MIXER
  name 'Master Playback Volume'
  value 68
  comment {
   access 'read write'
   type INTEGER
   count 1
   range '0 - 87'
   dbmin -6525
   dbmax 0
   dbvalue.0 -1425
  }
 }
 control.13 {
  iface MIXER
  name 'Master Playback Switch'
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.14 {
  iface CARD
  name 'Headset Mic Phantom Jack'
  value true
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.15 {
  iface CARD
  name 'Headphone Mic Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.16 {
  iface CARD
  name 'Internal Mic Phantom Jack'
  value true
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.17 {
  iface CARD
  name 'Speaker Phantom Jack'
  value true
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.18 {
  iface PCM
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  comment {
   access read
   type INTEGER
   count 2
   range '0 - 36'
  }
 }
 control.19 {
  iface PCM
  name 'Capture Channel Map'
  value.0 0
  value.1 0
  comment {
   access read
   type INTEGER
   count 2
   range '0 - 36'
  }
 }
 control.20 {
  iface CARD
  name 'HDMI/DP,pcm=3 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.21 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.22 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.23 {
  iface MIXER
  name 'IEC958 Playback Default'
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.24 {
  iface MIXER
  name 'IEC958 Playback Switch'
  value false
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.25 {
  iface PCM
  device 3
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.26 {
  iface CARD
  name 'HDMI/DP,pcm=7 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.27 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  index 1
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.28 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  index 1
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.29 {
  iface MIXER
  name 'IEC958 Playback Default'
  index 1
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.30 {
  iface MIXER
  name 'IEC958 Playback Switch'
  index 1
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.31 {
  iface PCM
  device 7
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.32 {
  iface CARD
  name 'HDMI/DP,pcm=8 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.33 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  index 2
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.34 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  index 2
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.35 {
  iface MIXER
  name 'IEC958 Playback Default'
  index 2
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.36 {
  iface MIXER
  name 'IEC958 Playback Switch'
  index 2
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.37 {
  iface PCM
  device 8
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.38 {
  iface CARD
  name 'HDMI/DP,pcm=9 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.39 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  index 3
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.40 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  index 3
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.41 {
  iface MIXER
  name 'IEC958 Playback Default'
  index 3
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.42 {
  iface MIXER
  name 'IEC958 Playback Switch'
  index 3
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.43 {
  iface PCM
  device 9
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.44 {
  iface CARD
  name 'HDMI/DP,pcm=10 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.45 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  index 4
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.46 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  index 4
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.47 {
  iface MIXER
  name 'IEC958 Playback Default'
  index 4
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.48 {
  iface MIXER
  name 'IEC958 Playback Switch'
  index 4
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.49 {
  iface PCM
  device 10
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.50 {
  iface PCM
  device 3
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
 control.51 {
  iface PCM
  device 7
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
 control.52 {
  iface PCM
  device 8
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
 control.53 {
  iface PCM
  device 9
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
 control.54 {
  iface PCM
  device 10
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
 control.55 {
  iface MIXER
  name 'PCM Playback Volume'
  value.0 255
  value.1 255
  comment {
   access 'read write user'
   type INTEGER
   count 2
   range '0 - 255'
   tlv '0000000100000008ffffec1400000014'
   dbmin -5100
   dbmax 0
   dbvalue.0 0
   dbvalue.1 0
  }
 }
}
--endcollapse--

!!All Loaded Modules
!!------------------

Module
ccm
rfcomm
arc4
bnep
snd_hda_codec_hdmi
binfmt_misc
nls_iso8859_1
snd_soc_skl
snd_soc_skl_ipc
snd_hda_ext_core
snd_soc_sst_dsp
dell_laptop
snd_soc_sst_ipc
snd_hda_codec_realtek
dell_smbios_smm
dcdbas
snd_hda_codec_generic
snd_soc_acpi
snd_soc_core
snd_compress
ac97_bus
snd_pcm_dmaengine
intel_rapl
x86_pkg_temp_thermal
intel_powerclamp
coretemp
kvm_intel
snd_hda_intel
kvm
snd_hda_codec
irqbypass
crct10dif_pclmul
crc32_pclmul
snd_hda_core
ghash_clmulni_intel
snd_hwdep
pcbc
snd_pcm
snd_seq_midi
ath10k_pci
aesni_intel
snd_seq_midi_event
ath10k_core
snd_rawmidi
aes_x86_64
crypto_simd
ath
glue_helper
cryptd
snd_seq
mac80211
intel_cstate
intel_rapl_perf
dell_wmi
idma64
virt_dma
joydev
dell_smbios_wmi
dell_smbios
uvcvideo
cfg80211
input_leds
btusb
serio_raw
videobuf2_vmalloc
btrtl
btbcm
intel_wmi_thunderbolt
videobuf2_memops
dell_wmi_descriptor
btintel
wmi_bmof
videobuf2_v4l2
videobuf2_core
snd_seq_device
rtsx_pci_ms
snd_timer
bluetooth
videodev
memstick
snd
media
hid_multitouch
mei_me
ecdh_generic
soundcore
intel_lpss_pci
processor_thermal_device
mei
intel_lpss
intel_soc_dts_iosf
intel_pch_thermal
shpchp
soc_button_array
intel_vbtn
int3403_thermal
int340x_thermal_zone
mac_hid
acpi_pad
intel_hid
int3400_thermal
tpm_crb
acpi_thermal_rel
sparse_keymap
sch_fq_codel
parport_pc
ppdev
lp
parport
ip_tables
x_tables
autofs4
hid_logitech_hidpp
hid_logitech_dj
usbhid
rtsx_pci_sdmmc
i915
i2c_algo_bit
drm_kms_helper
syscopyarea
psmouse
sysfillrect
sysimgblt
fb_sys_fops
nvme
drm
nvme_core
rtsx_pci
wmi
i2c_hid
hid
pinctrl_sunrisepoint
video

!!Sysfs Files
!!-----------

/sys/class/sound/hwC0D0/init_pin_configs:
0x12 0x90a60160
0x13 0x411111f0
0x14 0x90170120
0x18 0x411111f0
0x19 0x411111f0
0x1a 0x411111f0
0x1b 0x411111f0
0x1d 0x40700001
0x1e 0x411111f0
0x21 0x02211030

/sys/class/sound/hwC0D0/driver_pin_configs:
0x19 0x01a1913c
0x1a 0x01a1913d

/sys/class/sound/hwC0D0/user_pin_configs:

/sys/class/sound/hwC0D0/init_verbs:

/sys/class/sound/hwC0D0/hints:

/sys/class/sound/hwC0D2/init_pin_configs:
0x05 0x18560010
0x06 0x18560010
0x07 0x18560010

/sys/class/sound/hwC0D2/driver_pin_configs:

/sys/class/sound/hwC0D2/user_pin_configs:

/sys/class/sound/hwC0D2/init_verbs:

/sys/class/sound/hwC0D2/hints:

!!ALSA/HDA dmesg
!!--------------

[ 4.851778] intel_rapl: Found RAPL domain dram
[ 4.866077] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 4.866268] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 4.905378] dcdbas dcdbas: Dell Systems Management Base Driver (version 5.6.0-3.2)
[ 4.928328] Adding 976892k swap on /dev/nvme0n1p8. Priority:-2 extents:1 across:976892k SSFS
[ 4.952501] snd_hda_codec_realtek hdaudioC0D0: autoconfig for ALC3246: line_outs=1 (0x14/0x0/0x0/0x0/0x0) type:speaker
[ 4.952503] snd_hda_codec_realtek hdaudioC0D0: speaker_outs=0 (0x0/0x0/0x0/0x0/0x0)
[ 4.952504] snd_hda_codec_realtek hdaudioC0D0: hp_outs=1 (0x21/0x0/0x0/0x0/0x0)
[ 4.952504] snd_hda_codec_realtek hdaudioC0D0: mono: mono_out=0x0
[ 4.952505] snd_hda_codec_realtek hdaudioC0D0: inputs:
[ 4.952506] snd_hda_codec_realtek hdaudioC0D0: Headset Mic=0x19
[ 4.952507] snd_hda_codec_realtek hdaudioC0D0: Headphone Mic=0x1a
[ 4.952508] snd_hda_codec_realtek hdaudioC0D0: Internal Mic=0x12
[ 4.999644] audit: type=1400 audit(1529454694.477:2): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/sbin/cups-browsed" pid=735 comm="apparmor_parser"
--
[ 5.000518] audit: type=1400 audit(1529454694.481:10): apparmor="STATUS" operation="profile_load" profile="unconfined" name="man_groff" pid=729 comm="apparmor_parser"
[ 5.005098] input: HDA Intel PCH Headphone Mic as /devices/pci0000:00/0000:00:1f.3/sound/card0/input23
[ 5.005135] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input24
[ 5.005169] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input25
[ 5.005194] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input26
[ 5.005223] input: HDA Intel PCH HDMI/DP,pcm=9 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input27
[ 5.005247] input: HDA Intel PCH HDMI/DP,pcm=10 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input28
[ 5.077549] ath10k_pci 0000:3a:00.0: Direct firmware load for ath10k/pre-cal-pci-0000:3a:00.0.bin failed with error -2
--
[ 6.705389] IPv6: ADDRCONF(NETDEV_UP): wlp58s0: link is not ready
[ 8.276474] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x20c35180
[ 9.284480] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x20c35180
[ 10.292336] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to single_cmd mode: last cmd=0x20c35180
[ 10.292556] azx_single_wait_for_response: 16 callbacks suppressed
--
[ 16.642361] azx_single_send_cmd: 165 callbacks suppressed
[ 16.654911] snd_hda_codec_hdmi hdaudioC0D2: Unable to sync register 0x2f0d00. -5
[ 17.288489] logitech-hidpp-device 0003:046D:4051.0005: HID 4.5 device connected.
[ 46.511047] azx_single_send_cmd: 260 callbacks suppressed
[ 46.528344] snd_hda_codec_hdmi hdaudioC0D2: Unable to sync register 0x2f0d00. -5

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Solved by:
vincent
Solved:
2018-06-20
Last query:
2018-06-20
Last reply:
vincent (vince-mackay) said : #1

I tried multiple solutions and also rebooted the computer multiple times (complete turn off, then boot again), and it didn't solve it.

Turns out what solved the problem was to boot it on Windows (I didn't think about that before posting the question... sorry!), make sure the sound worked on Windows (it took a bit of plugging/unplugging earphones, playing around with volume settings), then rebooting on Ubuntu, and the problem was solved.

I hate that I don't understand what happened, but hey, if anyone faces the same issue, try that. Cheers!