installed kxstudio packages on Mate 18.04, now no sound

Asked by Bill on 2018-05-31

I installed the kxstudio packages, including the low latency kernel on Mate 18.04, now I have no sound. I followed troubleshooting procedures for the obvious (not muted, Jack and Pulse Audio on and bridged, etc.) with no luck. I am a relative newbie to Linux, and am not sure what to do at this point. The computer is a Toshiba Satellite A665 laptop with onboard sound on the motherboard. Thank you in advance for any consideration given to this matter.
                                                                                                                                                                                               - Bill-

Question information

Language:
English Edit question
Status:
Expired
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Last query:
2018-05-31
Last reply:
2018-06-16

If you boot the generic kernel is it OK?

Bill (bindyr1) said : #2

Thank you for taking the time to reply to my question. I have tried to boot to the generic kernel to no avail. From the reading I've done thus far, this seems to be a fairly common issue without a definitive solution. In my particular case, I feel as though my lingering fear of the command line could be a factor in arriving at a solution; I have found a troubleshooting page https://help.ubuntu.com/community/SoundTroubleshootingProcedure but am reluctant to follow some of the steps, for fear of further messing up the install. Again, thank you for your suggestion, I am open to any further advice in the matter.

Launchpad Janitor (janitor) said : #3

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.