Xubuntu Bionic no sound - only dummy output available

Asked by Ankur A. Sharma on 2018-05-28

upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Mon May 28 20:35:22 UTC 2018

!!Linux Distribution
!!------------------

Ubuntu 18.04 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 18.04 LTS" PRETTY_NAME="Ubuntu 18.04 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=bionic

!!DMI Information
!!---------------

Manufacturer: Dell Inc.
Product Name: Vostro 260
Product Version: 00
Firmware Version: A04
Board Vendor: Dell Inc.
Board Name: 0GDG8Y

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C01:01/status 15
/sys/bus/acpi/devices/PNP0C0C:00/status 11
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9

!!Kernel Information
!!------------------

Kernel release: 4.15.0-22-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version:
Library version: 1.1.3
Utilities version: 1.1.3

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1b.0 Audio device: Intel Corporation 6 Series/C200 Series Chipset Family High Definition Audio Controller (rev 05)
01:00.1 Audio device: NVIDIA Corporation High Definition Audio Controller (rev a1)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1b.0 0403: 8086:1c20 (rev 05)
 Subsystem: 1028:04ee
--
01:00.1 0403: 10de:0be3 (rev a1)
 Subsystem: 1b0a:9060

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 1 May 28 15:53 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 May 28 15:53 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:270: no soundcards found...

ARECORD

arecord: device_list:270: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

Module
joydev
input_leds
gpio_ich
dcdbas
dell_smm_hwmon
intel_rapl
x86_pkg_temp_thermal
intel_powerclamp
coretemp
kvm_intel
kvm
irqbypass
crct10dif_pclmul
crc32_pclmul
ghash_clmulni_intel
nvidia
pcbc
aesni_intel
aes_x86_64
crypto_simd
glue_helper
cryptd
drm
serio_raw
shpchp
intel_cstate
mei_me
soundcore
intel_rapl_perf
mei
lpc_ich
mac_hid
parport_pc
ppdev
lp
parport
ip_tables
x_tables
autofs4
hid_generic
psmouse
usbhid
hid
r8169
pata_acpi
mii

!!ALSA/HDA dmesg
!!--------------

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Solved by:
Manfred Hampl
Solved:
2018-05-30
Last query:
2018-05-30
Last reply:
2018-05-30
Manfred Hampl (m-hampl) said : #1

Your output shows that no sound driver is loaded.

Try installing the linux-modules-extra-4.15.0-22-generic package

Ankur A. Sharma (ankuratsh15) said : #2

linux-modules-extra-4.15.0-22-generic is already installed.

On Tue, May 29, 2018, 3:13 AM Manfred Hampl <
<email address hidden>> wrote:

> Your question #669727 on alsa-driver in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/669727
>
> Status: Open => Answered
>
> Manfred Hampl proposed the following answer:
> Your output shows that no sound driver is loaded.
>
> Try installing the linux-modules-extra-4.15.0-22-generic package
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
>
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/669727/+confirm?answer_id=0
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/669727
>
> You received this question notification because you asked the question.
>

Manfred Hampl (m-hampl) said : #3

What happens if you try the command

sudo modprobe snd-hda-intel

Ankur A. Sharma (ankuratsh15) said : #4

That solves the problem until I reboot. What's going on here?
I know modprobe, but don't know what snd-hda-intel does.

On Tue, May 29, 2018 at 9:52 AM, Manfred Hampl <
<email address hidden>> wrote:

> Your question #669727 on alsa-driver in Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/669727
>
> Status: Open => Needs information
>
> Manfred Hampl requested more information:
> What happens if you try the command
>
> sudo modprobe snd-hda-intel
>
> --
> To answer this request for more information, you can either reply to
> this email or enter your reply at the following page:
> https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/669727
>
> You received this question notification because you asked the question.
>

--
Regards,
Ankur A Sharma

Manfred Hampl (m-hampl) said : #5

snd-hda-intel is the kernel driver for several Intel high definition audio devices
The question now is: Why is that driver not loaded automatically?

What output do you get for the command
grep -i intel /etc/modprobe.d/*

Ankur A. Sharma (ankuratsh15) said : #6

Output:

/etc/modprobe.d/alsa-base.conf:options snd-intel8x0m index=-2
/etc/modprobe.d/blacklist.conf:# snd_intel8x0m can interfere with snd_intel8x0, doesn't seem to support much
/etc/modprobe.d/blacklist.conf:blacklist snd_intel8x0m
/etc/modprobe.d/blacklist-framebuffer.conf:blacklist intelfb
/etc/modprobe.d/blacklist-modem.conf:# blacklist snd-intel8x0m

Is it being blacklisted from loading?

Best Manfred Hampl (m-hampl) said : #7

There is no blacklisting of snd-hda-intel, but just for differently named modules.

I no not know what the root cause is for your problem, but as a workaround you could try adding "snd-hda-intel" to the list of modules to be loaded at boot time in the /etc/modules file.

Ankur A. Sharma (ankuratsh15) said : #8

For more info I can tell you that I was exploring more DEs, so I uninstalled x11 libs and everything depending on them in order to remove every sign of the previous DE and then installed XFCE. I had everything working perfectly with my last DE i.e. KDE plasma. It's only after I remove KDE and installed XFCE that I started having this issue and some other problems.

Also, I am having a lot of apt install dependency issues after I used Katoolin tool to install a few Kali Linux tools and then removed Katoolin and the Kali update URLs. So, there are a lot of things, one or many of which might have caused this particular issue.

Ankur A. Sharma (ankuratsh15) said : #9

Thanks Manfred Hampl, that solved my question.