Alienware 17.1 Sound Troubleshooting
After a recent (05/19/2018 08:03) update/upgrade cycle, the sound dropped out of this Alienware 17.1 laptop running Ubuntu Xenial, v.16.04 / Linux Mint: Serena, v.18.1.
The Ubuntu community sound troubleshooting guide (https:/
After running:
wget -O alsa-info.sh http://
The output is available at the ALSA project website ([http://
!!#####
!!ALSA Information Script v 0.4.64
!!#####
!!Script ran on: Sat May 19 11:26:32 UTC 2018
!!Linux Distribution
!!-----
Linux Mint 18.1 Serena \n \l DISTRIB_
!!DMI Information
!!---------------
Manufacturer: Alienware
Product Name: Alienware 17 R4
Product Version: 1.2.1
Firmware Version: 1.2.1
Board Vendor: Alienware
Board Name: Alienware 17 R4
!!ACPI Device Status Information
!!---------------
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
!!Kernel Information
!!-----
Kernel release: 4.4.0-53-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes
!!ALSA Version
!!------------
Driver version:
Library version:
Utilities version: 1.1.0
!!Loaded ALSA modules
!!-----
!!Sound Servers on this system
!!-----
Pulseaudio:
Installed - Yes (/usr/bin/
Running - Yes
!!Soundcards recognised by ALSA
!!-----
!!PCI Soundcards installed in the system
!!-----
!!Advanced information - PCI Vendor/
!!-----
!!Modprobe options (Sound related)
!!-----
snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_hda_intel: model=generic
!!Loaded sound module options
!!-----
!!ALSA Device nodes
!!-----------------
crw-rw---- 1 root audio 116, 1 May 19 07:24 /dev/snd/seq
crw-rw---- 1 root audio 116, 33 May 19 07:24 /dev/snd/timer
!!Aplay/Arecord output
!!-----
APLAY
aplay: device_list:268: no soundcards found...
ARECORD
arecord: device_list:268: no soundcards found...
!!Amixer output
!!-------------
!!Alsactl output
!!--------------
--startcollapse--
--endcollapse--
!!All Loaded Modules
!!-----
Module
rpcsec_gss_krb5
auth_rpcgss
nfsv4
nfs
lockd
grace
fscache
ctr
ccm
rfcomm
xt_CHECKSUM
iptable_mangle
ipt_MASQUERADE
nf_nat_
iptable_nat
nf_nat_ipv4
nf_nat
nf_conntrack_ipv4
nf_defrag_ipv4
xt_conntrack
nf_conntrack
ipt_REJECT
nf_reject_ipv4
xt_tcpudp
arc4
bridge
stp
llc
ebtable_filter
ebtables
ip6table_filter
ip6_tables
iptable_filter
ip_tables
x_tables
bnep
binfmt_misc
nls_iso8859_1
dell_wmi
ath10k_pci
uvcvideo
ath10k_core
videobuf2_vmalloc
videobuf2_memops
ath
videobuf2_v4l2
videobuf2_core
mac80211
v4l2_common
videodev
btusb
media
btrtl
x86_pkg_
coretemp
cfg80211
input_leds
joydev
serio_raw
mei_me
mei
processor_
intel_soc_dts_iosf
shpchp
hci_uart
btbcm
int3403_thermal
btqca
int340x_
btintel
bluetooth
intel_lpss_acpi
intel_lpss
intel_hid
acpi_als
acpi_pad
dell_rbtn
kfifo_buf
int3400_thermal
sparse_keymap
tpm_crb
acpi_thermal_rel
mac_hid
industrialio
kvm_intel
kvm
irqbypass
parport_pc
sunrpc
ppdev
lp
parport
autofs4
btrfs
xor
raid6_pq
drbg
ansi_cprng
algif_skcipher
af_alg
dm_crypt
dm_mirror
dm_region_hash
dm_log
hid_generic
usbhid
nouveau
crct10dif_pclmul
crc32_pclmul
i915_bpo
ghash_clmulni_intel
aesni_intel
mxm_wmi
aes_x86_64
lrw
gf128mul
glue_helper
ablk_helper
cryptd
intel_ips
ttm
i2c_algo_bit
drm_kms_helper
syscopyarea
sysfillrect
psmouse
sysimgblt
fb_sys_fops
ahci
drm
libahci
wmi
video
i2c_hid
pinctrl_
hid
pinctrl_intel
fjes
!!ALSA/HDA dmesg
!!--------------
Thank you for any assistance that can be provided.
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