Knocked out sound card in Ubuntu 17.10 when trying to fix internal mic issue

Asked by Matt Burnham on 2018-03-04

Hi guys,

I have a Lenovo thinkpad T530 and haven't been able to get my internal mic working since I upgraded to 17.10. I've been tearing my hair out trying different methods and i got a linux package from a realtek site as one of these methods suggested it might work as it appeared i had a realtek audio codec. this involved a make/install from source. since then, it appears like my sound card is non existant - in the system popup it says "extension initialising" when it would normally have a volume control, alsamixer is no longer launching.

i've been following some troubleshooting procedures that reccommended I post the following output here to help diagnose:

[code]
upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Sun Mar 4 14:13:29 UTC 2018

!!Linux Distribution
!!------------------

Ubuntu 17.10 \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 17.10" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 17.10" HOME_URL="https://www.ubuntu.com/" SUPPORT_URL="https://help.ubuntu.com/" BUG_REPORT_URL="https://bugs.launchpad.net/ubuntu/" PRIVACY_POLICY_URL="https://www.ubuntu.com/legal/terms-and-policies/privacy-policy" UBUNTU_CODENAME=artful

!!DMI Information
!!---------------

Manufacturer: LENOVO
Product Name: 2394D46
Product Version: ThinkPad T530
Firmware Version: G4ET62WW (2.04 )
Board Vendor: LENOVO
Board Name: 2394D46

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/LEN0068:00/status 15
/sys/bus/acpi/devices/LNXIOBAY:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXVIDEO:01/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 15
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/SMO1200:00/status 15

!!Kernel Information
!!------------------

Kernel release: 4.13.0-36-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.13.0-36-generic
Library version: 1.1.3
Utilities version: 1.1.3

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1b.0 Audio device: Intel Corporation 7 Series/C216 Chipset Family High Definition Audio Controller (rev 04)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1b.0 0403: 8086:1e20 (rev 04)
 Subsystem: 17aa:21f6

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 1 Mar 5 01:07 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Mar 5 01:07 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:270: no soundcards found...

ARECORD

arecord: device_list:270: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

Module
rfcomm
ccm
cmac
bnep
dm_crypt
intel_rapl
x86_pkg_temp_thermal
intel_powerclamp
coretemp
kvm
irqbypass
crct10dif_pclmul
crc32_pclmul
ghash_clmulni_intel
pcbc
aesni_intel
aes_x86_64
crypto_simd
glue_helper
cryptd
thinkpad_acpi
intel_cstate
nvram
intel_rapl_perf
snd_seq_midi
snd_seq_midi_event
joydev
arc4
snd_rawmidi
uvcvideo
btusb
videobuf2_vmalloc
videobuf2_memops
btrtl
btbcm
btintel
videobuf2_v4l2
iwldvm
mac80211
videobuf2_core
bluetooth
ecdh_generic
videodev
media
input_leds
snd_seq
snd_seq_device
serio_raw
iwlwifi
snd_timer
cfg80211
snd
lpc_ich
mei_me
mei
shpchp
soundcore
wmi_bmof
mac_hid
parport_pc
ppdev
lp
parport
ip_tables
x_tables
autofs4
hid_generic
usbhid
hid
i915
i2c_algo_bit
drm_kms_helper
syscopyarea
psmouse
ahci
sysfillrect
sysimgblt
libahci
sdhci_pci
fb_sys_fops
e1000e
sdhci
drm
ptp
pps_core
wmi
video

!!ALSA/HDA dmesg
!!--------------

[/code]

Question information

Language:
English Edit question
Status:
Expired
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Last query:
2018-03-05
Last reply:
2018-03-21

Run:

killall pulseaudio; rm -r ~/.config/pulse/* ; rm -r ~/.pulse*

wait 10 seconds, then reboot

Matt Burnham (whatwouldmattdo) said : #2

Hi actionparsnip, thanks for the reply.

I have tried that before to no avail - I'm pretty sure it's moreso related to ALSA than pulseaudio for what it's worth as a hardware soundcard is not evven showing up after i installed the realtek driver.

anyway, for what it's worth, I got this when I ran the command:

rm: cannot remove '/home/mattyb/.pulse*': No such file or directory

(As I think I have run this before).

Please, anyhting else I can try (everything I've found on the forums so far after pages of searching, including a fancy shell string that was really long and seemed to work for others, has been leading me to dead ends so far!)

Thanks

Launchpad Janitor (janitor) said : #3

This question was expired because it remained in the 'Open' state without activity for the last 15 days.