Sound stopped working in 16.04 LTS
Following the SoundTroublesho
I have seen a lot of similar questions but nothing I've tried has worked, unlike the others my audio worked fine after I installed Ubuntu (through internal speakers and headphones) but has now stopped working. As Ubuntu was new I have installed a few programs but I don't see what could have caused it,
Here is the result:
~$ wget -O alsa-info.sh http://
--2017-12-08 05:57:57-- http://
Resolving www.alsa-
Connecting to www.alsa-
HTTP request sent, awaiting response... 302 Found
Location: http://
--2017-12-08 05:57:57-- http://
Resolving git.alsa-
Connecting to git.alsa-
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/x-sh]
Saving to: ‘alsa-info.sh’
alsa-info.sh [ <=> ] 28.03K --.-KB/s in 0.05s
2017-12-08 05:57:57 (559 KB/s) - ‘alsa-info.sh’ saved [28707]
ALSA Information Script v 0.4.64
-------
This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.
dmesg
lspci
lsmod
aplay
amixer
alsactl
/proc/asound/
/sys/class/sound/
~/.asoundrc (etc.)
See './alsa-info.sh --help' for command line options.
Automatically upload ALSA information to www.alsa-
Uploading information to www.alsa-
Your ALSA information is located at http://
Please inform the person helping you.
The full result (at http://
!!#####
!!ALSA Information Script v 0.4.64
!!#####
!!Script ran on: Fri Dec 8 05:57:57 UTC 2017
!!Linux Distribution
!!-----
Ubuntu 16.04.3 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_
!!DMI Information
!!---------------
Manufacturer: Dell Inc.
Product Name: Inspiron 5567
Product Version:
Firmware Version: 1.1.1
Board Vendor: Dell Inc.
Board Name: 0KV9X5
!!ACPI Device Status Information
!!---------------
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
!!Kernel Information
!!-----
Kernel release: 4.10.0-40-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes
!!ALSA Version
!!------------
Driver version: k4.10.0-40-generic
Library version: 1.1.0
Utilities version: 1.1.0
!!Loaded ALSA modules
!!-----
snd_hda_intel
!!Sound Servers on this system
!!-----
Pulseaudio:
Installed - Yes (/usr/bin/
Running - Yes
!!Soundcards recognised by ALSA
!!-----
0 [PCH ]: HDA-Intel - HDA Intel PCH
!!PCI Soundcards installed in the system
!!-----
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)
!!Advanced information - PCI Vendor/
!!-----
00:1f.3 0403: 8086:9d71 (rev 21)
Subsystem: 1028:0767
!!Modprobe options (Sound related)
!!-----
snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2
!!Loaded sound module options
!!-----
!!Module: snd_hda_intel
align_buffer_size : -1
bdl_pos_adj : -1,-1,-
beep_mode : N,N,N,N,
enable : Y,Y,Y,Y,
enable_msi : -1
id : (null),
index : -1,-1,-
jackpoll_ms : 0,0,0,0,
model : (null),
patch : (null),
position_fix : -1,-1,-
power_save : 0
power_
probe_mask : -1,-1,-
probe_only : 0,0,0,0,
single_cmd : N
snoop : -1
!!HDA-Intel Codec information
!!-----
--startcollapse--
Codec: Intel Kabylake HDMI
Address: 2
AFG Function Id: 0x1 (unsol 0)
Vendor Id: 0x8086280b
Subsystem Id: 0x80860101
Revision Id: 0x100000
No Modem Function Group found
Default PCM:
rates [0x0]:
bits [0x0]:
formats [0x0]:
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
State of AFG node 0x01:
Power states: D0 D3 CLKSTOP EPSS
Power: setting=D0, actual=D0, Clock-stop-OK
GPIO: io=0, o=0, i=0, unsolicited=0, wake=0
Node 0x02 [Audio Output] wcaps 0x6611: 8-Channels Digital
Converter: stream=0, channel=0
Digital: Enabled KAE
Digital category: 0x0
IEC Coding Type: 0x0
PCM:
rates [0x7f0]: 32000 44100 48000 88200 96000 176400 192000
bits [0x1a]: 16 24 32
formats [0x5]: PCM AC3
Power states: D0 D3 EPSS
Power: setting=D0, actual=D0
Node 0x03 [Audio Output] wcaps 0x6611: 8-Channels Digital
Converter: stream=0, channel=0
Digital: Enabled KAE
Digital category: 0x0
IEC Coding Type: 0x0
PCM:
rates [0x7f0]: 32000 44100 48000 88200 96000 176400 192000
bits [0x1a]: 16 24 32
formats [0x5]: PCM AC3
Power states: D0 D3 EPSS
Power: setting=D0, actual=D0
Node 0x04 [Audio Output] wcaps 0x6611: 8-Channels Digital
Converter: stream=0, channel=0
Digital: Enabled KAE
Digital category: 0x0
IEC Coding Type: 0x0
PCM:
rates [0x7f0]: 32000 44100 48000 88200 96000 176400 192000
bits [0x1a]: 16 24 32
formats [0x5]: PCM AC3
Power states: D0 D3 EPSS
Power: setting=D0, actual=D0
Node 0x05 [Pin Complex] wcaps 0x40778d: 8-Channels Digital Amp-Out CP
Control: name="IEC958 Playback Con Mask", index=0, device=0
Control: name="IEC958 Playback Pro Mask", index=0, device=0
Control: name="IEC958 Playback Default", index=0, device=0
Control: name="IEC958 Playback Switch", index=0, device=0
Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
Amp-Out vals: [0x00 0x00]
Pincap 0x0b000094: OUT Detect HBR HDMI DP
Pin Default 0x18560010: [Jack] Digital Out at Int HDMI
Conn = Digital, Color = Unknown
DefAssociation = 0x1, Sequence = 0x0
Pin-ctls: 0x00:
Unsolicited: tag=00, enabled=0
Power states: D0 D3 EPSS
Power: setting=D0, actual=D0
Devices: 0
Connection: 0
In-driver Connection: 3
0x02 0x03 0x04
Node 0x06 [Pin Complex] wcaps 0x40778d: 8-Channels Digital Amp-Out CP
Control: name="IEC958 Playback Con Mask", index=1, device=0
Control: name="IEC958 Playback Pro Mask", index=1, device=0
Control: name="IEC958 Playback Default", index=1, device=0
Control: name="IEC958 Playback Switch", index=1, device=0
Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
Amp-Out vals: [0x00 0x00]
Pincap 0x0b000094: OUT Detect HBR HDMI DP
Pin Default 0x18560010: [Jack] Digital Out at Int HDMI
Conn = Digital, Color = Unknown
DefAssociation = 0x1, Sequence = 0x0
Pin-ctls: 0x00:
Unsolicited: tag=00, enabled=0
Power states: D0 D3 EPSS
Power: setting=D0, actual=D0
Devices: 0
Connection: 0
In-driver Connection: 3
0x02 0x03 0x04
Node 0x07 [Pin Complex] wcaps 0x40778d: 8-Channels Digital Amp-Out CP
Control: name="IEC958 Playback Con Mask", index=2, device=0
Control: name="IEC958 Playback Pro Mask", index=2, device=0
Control: name="IEC958 Playback Default", index=2, device=0
Control: name="IEC958 Playback Switch", index=2, device=0
Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
Amp-Out vals: [0x00 0x00]
Pincap 0x0b000094: OUT Detect HBR HDMI DP
Pin Default 0x18560010: [Jack] Digital Out at Int HDMI
Conn = Digital, Color = Unknown
DefAssociation = 0x1, Sequence = 0x0
Pin-ctls: 0x00:
Unsolicited: tag=00, enabled=0
Power states: D0 D3 EPSS
Power: setting=D0, actual=D0
Devices: 0
Connection: 0
In-driver Connection: 3
0x02 0x03 0x04
Node 0x08 [Vendor Defined Widget] wcaps 0xf00000: Mono
--endcollapse--
!!ALSA Device nodes
!!-----------------
crw-rw---- 1 root audio 116, 2 Dec 8 05:52 /dev/snd/controlC0
crw-rw---- 1 root audio 116, 6 Dec 8 05:52 /dev/snd/hwC0D2
crw-rw---- 1 root audio 116, 3 Dec 8 05:55 /dev/snd/pcmC0D3p
crw-rw---- 1 root audio 116, 4 Dec 8 05:54 /dev/snd/pcmC0D7p
crw-rw---- 1 root audio 116, 5 Dec 8 05:54 /dev/snd/pcmC0D8p
crw-rw---- 1 root audio 116, 1 Dec 8 05:52 /dev/snd/seq
crw-rw---- 1 root audio 116, 33 Dec 8 05:52 /dev/snd/timer
/dev/snd/by-path:
total 0
drwxr-xr-x 2 root root 60 Dec 8 05:52 .
drwxr-xr-x 3 root root 200 Dec 8 05:52 ..
lrwxrwxrwx 1 root root 12 Dec 8 05:52 pci-0000:00:1f.3 -> ../controlC0
!!Aplay/Arecord output
!!-----
APLAY
**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
ARECORD
**** List of CAPTURE Hardware Devices ****
!!Amixer output
!!-------------
!!-------Mixer controls for card 0 [PCH]
Card hw:0 'PCH'/'HDA Intel PCH at 0xd1228000 irq 282'
Mixer name : 'Intel Kabylake HDMI'
Components : 'HDA:8086280b,
Controls : 22
Simple ctrls : 4
Simple mixer control 'PCM',0
Capabilities: pvolume
Playback channels: Front Left - Front Right
Limits: Playback 0 - 255
Mono:
Front Left: Playback 255 [100%] [0.00dB]
Front Right: Playback 255 [100%] [0.00dB]
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',1
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',2
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
!!Alsactl output
!!--------------
--startcollapse--
state.PCH {
control.1 {
iface CARD
name 'HDMI/DP,pcm=3 Jack'
value false
comment {
access read
type BOOLEAN
count 1
}
}
control.2 {
iface MIXER
name 'IEC958 Playback Con Mask'
value '0fff0000000000
comment {
access read
type IEC958
count 1
}
}
control.3 {
iface MIXER
name 'IEC958 Playback Pro Mask'
value '0f000000000000
comment {
access read
type IEC958
count 1
}
}
control.4 {
iface MIXER
name 'IEC958 Playback Default'
value '04000000000000
comment {
access 'read write'
type IEC958
count 1
}
}
control.5 {
iface MIXER
name 'IEC958 Playback Switch'
value true
comment {
access 'read write'
type BOOLEAN
count 1
}
}
control.6 {
iface PCM
device 3
name ELD
value ''
comment {
access 'read volatile'
type BYTES
count 0
}
}
control.7 {
iface CARD
name 'HDMI/DP,pcm=7 Jack'
value false
comment {
access read
type BOOLEAN
count 1
}
}
control.8 {
iface MIXER
name 'IEC958 Playback Con Mask'
index 1
value '0fff0000000000
comment {
access read
type IEC958
count 1
}
}
control.9 {
iface MIXER
name 'IEC958 Playback Pro Mask'
index 1
value '0f000000000000
comment {
access read
type IEC958
count 1
}
}
control.10 {
iface MIXER
name 'IEC958 Playback Default'
index 1
value '04000000000000
comment {
access 'read write'
type IEC958
count 1
}
}
control.11 {
iface MIXER
name 'IEC958 Playback Switch'
index 1
value true
comment {
access 'read write'
type BOOLEAN
count 1
}
}
control.12 {
iface PCM
device 7
name ELD
value ''
comment {
access 'read volatile'
type BYTES
count 0
}
}
control.13 {
iface CARD
name 'HDMI/DP,pcm=8 Jack'
value false
comment {
access read
type BOOLEAN
count 1
}
}
control.14 {
iface MIXER
name 'IEC958 Playback Con Mask'
index 2
value '0fff0000000000
comment {
access read
type IEC958
count 1
}
}
control.15 {
iface MIXER
name 'IEC958 Playback Pro Mask'
index 2
value '0f000000000000
comment {
access read
type IEC958
count 1
}
}
control.16 {
iface MIXER
name 'IEC958 Playback Default'
index 2
value '04000000000000
comment {
access 'read write'
type IEC958
count 1
}
}
control.17 {
iface MIXER
name 'IEC958 Playback Switch'
index 2
value true
comment {
access 'read write'
type BOOLEAN
count 1
}
}
control.18 {
iface PCM
device 8
name ELD
value ''
comment {
access 'read volatile'
type BYTES
count 0
}
}
control.19 {
iface PCM
device 3
name 'Playback Channel Map'
value.0 0
value.1 0
value.2 0
value.3 0
value.4 0
value.5 0
value.6 0
value.7 0
comment {
access 'read write'
type INTEGER
count 8
range '0 - 36'
}
}
control.20 {
iface PCM
device 7
name 'Playback Channel Map'
value.0 0
value.1 0
value.2 0
value.3 0
value.4 0
value.5 0
value.6 0
value.7 0
comment {
access 'read write'
type INTEGER
count 8
range '0 - 36'
}
}
control.21 {
iface PCM
device 8
name 'Playback Channel Map'
value.0 0
value.1 0
value.2 0
value.3 0
value.4 0
value.5 0
value.6 0
value.7 0
comment {
access 'read write'
type INTEGER
count 8
range '0 - 36'
}
}
control.22 {
iface MIXER
name 'PCM Playback Volume'
value.0 255
value.1 255
comment {
access 'read write user'
type INTEGER
count 2
range '0 - 255'
tlv '00000001000000
dbmin -5100
dbmax 0
dbvalue.0 0
dbvalue.1 0
}
}
}
--endcollapse--
!!All Loaded Modules
!!-----
Module
rfcomm
bnep
snd_hda_codec_hdmi
binfmt_misc
nls_iso8859_1
hid_multitouch
rtsx_usb_ms
memstick
i2c_designware_
i2c_designware_core
intel_rapl
dell_wmi
sparse_keymap
x86_pkg_
intel_powerclamp
dell_laptop
dell_smbios
dcdbas
coretemp
dell_smm_hwmon
kvm_intel
kvm
irqbypass
crct10dif_pclmul
crc32_pclmul
ghash_clmulni_intel
uvcvideo
videobuf2_vmalloc
videobuf2_memops
videobuf2_v4l2
videobuf2_core
snd_soc_skl
snd_soc_skl_ipc
videodev
snd_soc_sst_ipc
snd_soc_sst_dsp
snd_hda_ext_core
snd_soc_sst_match
media
pcbc
snd_soc_core
aesni_intel
snd_compress
ac97_bus
snd_pcm_dmaengine
snd_hda_intel
arc4
snd_hda_codec
snd_hda_core
iwlmvm
snd_hwdep
aes_x86_64
mac80211
crypto_simd
snd_pcm
glue_helper
snd_seq_midi
snd_seq_midi_event
cryptd
joydev
input_leds
serio_raw
snd_rawmidi
idma64
snd_seq
btusb
iwlwifi
btrtl
cfg80211
dell_rbtn
snd_seq_device
snd_timer
virt_dma
hci_uart
btbcm
btqca
snd
btintel
bluetooth
mac_hid
int3403_thermal
intel_lpss_pci
intel_lpss_acpi
intel_lpss
mei_me
mei
shpchp
soundcore
tpm_crb
processor_
int3400_thermal
int3402_thermal
int340x_
intel_soc_dts_iosf
intel_pch_thermal
acpi_thermal_rel
acpi_pad
acpi_als
kfifo_buf
industrialio
parport_pc
ppdev
lp
parport
autofs4
rtsx_usb_sdmmc
rtsx_usb
i915
i2c_algo_bit
drm_kms_helper
syscopyarea
sysfillrect
sysimgblt
fb_sys_fops
psmouse
drm
r8169
mii
ahci
libahci
wmi
i2c_hid
hid
video
pinctrl_
pinctrl_intel
fjes
!!Sysfs Files
!!-----------
/sys/class/
0x05 0x18560010
0x06 0x18560010
0x07 0x18560010
/sys/class/
/sys/class/
/sys/class/
/sys/class/
!!ALSA/HDA dmesg
!!--------------
[ 11.090127] ieee80211 phy0: Selected rate control algorithm 'iwl-mvm-rs'
[ 11.116925] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 11.117122] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_
[ 11.257310] AVX2 version of gcm_enc/dec engaged.
--
[ 13.550375] hid-multitouch 0018:06CB:
[ 14.175554] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 14.915086] Adding 8284156k swap on /dev/sda3. Priority:-1 extents:1 across:8284156k FS
[ 15.179491] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 16.191603] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
[ 16.469231] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/
[ 16.469304] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/
[ 16.469369] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/
[ 21.465355] audit: type=1400 audit(151271232
Thanks in advance
Question information
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