Sound card no recognized - yet another confused user

Asked by Shlomi Codish on 2017-09-30

Here is the output from the troubleshooting guide. Any ideas and advice is welcome! Thanks, Shlomi

!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Sat Sep 30 11:54:25 UTC 2017

!!Linux Distribution
!!------------------

Ubuntu 16.04.3 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 16.04.3 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.3 LTS" HOME_URL="http://www.ubuntu.com/" SUPPORT_URL="http://help.ubuntu.com/" BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/" UBUNTU_CODENAME=xenial

!!DMI Information
!!---------------

Manufacturer: N/A
Product Name: CherryTrail
Product Version: Type1 - TBD by OEM
Firmware Version: YT8.2x64.001
Board Vendor: N/A
Board Name: Type2 - Board Product Name

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/80860F14:00/status 15
/sys/bus/acpi/devices/80860F14:01/status 15
/sys/bus/acpi/devices/80860F14:03/status 15
/sys/bus/acpi/devices/80862286:00/status 15
/sys/bus/acpi/devices/80862288:00/status 15
/sys/bus/acpi/devices/8086228A:00/status 15
/sys/bus/acpi/devices/8086228A:01/status 15
/sys/bus/acpi/devices/8086228E:00/status 15
/sys/bus/acpi/devices/8086228E:01/status 15
/sys/bus/acpi/devices/8086228E:02/status 15
/sys/bus/acpi/devices/808622A8:00/status 15
/sys/bus/acpi/devices/808622C0:00/status 15
/sys/bus/acpi/devices/808622C1:00/status 15
/sys/bus/acpi/devices/808622C1:01/status 15
/sys/bus/acpi/devices/808622C1:02/status 15
/sys/bus/acpi/devices/808622C1:03/status 15
/sys/bus/acpi/devices/808622C1:04/status 15
/sys/bus/acpi/devices/808622C1:05/status 15
/sys/bus/acpi/devices/808622C1:06/status 15
/sys/bus/acpi/devices/ADMA22A8:00/status 15
/sys/bus/acpi/devices/AK09911C:00/status 15
/sys/bus/acpi/devices/BCM2E74:00/status 15
/sys/bus/acpi/devices/BMGY0160:00/status 15
/sys/bus/acpi/devices/ESSX8316:01/status 15
/sys/bus/acpi/devices/HAD022A8:00/status 15
/sys/bus/acpi/devices/INT33A4:00/status 15
/sys/bus/acpi/devices/INT33D5:00/status 15
/sys/bus/acpi/devices/INT33F4:00/status 15
/sys/bus/acpi/devices/INT33FF:00/status 15
/sys/bus/acpi/devices/INT33FF:01/status 15
/sys/bus/acpi/devices/INT33FF:02/status 15
/sys/bus/acpi/devices/INT33FF:03/status 15
/sys/bus/acpi/devices/INT33FF:04/status 15
/sys/bus/acpi/devices/INT3400:00/status 15
/sys/bus/acpi/devices/INT3403:00/status 15
/sys/bus/acpi/devices/INT3403:03/status 15
/sys/bus/acpi/devices/INT3403:04/status 15
/sys/bus/acpi/devices/INT3406:00/status 15
/sys/bus/acpi/devices/INT3496:00/status 15
/sys/bus/acpi/devices/INTCFD9:00/status 15
/sys/bus/acpi/devices/KIOX0009:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 15
/sys/bus/acpi/devices/LNXPOWER:07/status 1
/sys/bus/acpi/devices/LNXPOWER:08/status 1
/sys/bus/acpi/devices/LNXPOWER:0c/status 1
/sys/bus/acpi/devices/LNXPOWER:0d/status 1
/sys/bus/acpi/devices/LNXPOWER:0e/status 1
/sys/bus/acpi/devices/LNXPOWER:11/status 1
/sys/bus/acpi/devices/LNXPOWER:12/status 1
/sys/bus/acpi/devices/LNXPOWER:13/status 1
/sys/bus/acpi/devices/LNXPOWER:14/status 1
/sys/bus/acpi/devices/LNXPOWER:17/status 2
/sys/bus/acpi/devices/LNXPOWER:1a/status 15
/sys/bus/acpi/devices/LTER0303:00/status 15
/sys/bus/acpi/devices/MCD0001:05/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0501:00/status 15
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/TIMC22A8:00/status 15
/sys/bus/acpi/devices/TXN24292:00/status 15
/sys/bus/acpi/devices/TXN27501:00/status 15
/sys/bus/acpi/devices/VIBR22A8:00/status 15
/sys/bus/acpi/devices/device:02/status 15
/sys/bus/acpi/devices/device:1a/status 15
/sys/bus/acpi/devices/device:1e/status 15
/sys/bus/acpi/devices/device:33/status 15
/sys/bus/acpi/devices/device:34/status 15

!!Kernel Information
!!------------------

Kernel release: 4.10.0-35-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.10.0-35-generic
Library version: 1.1.0
Utilities version: 1.1.0

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---

!!PCI Soundcards installed in the system
!!--------------------------------------

00:03.0 Multimedia controller: Intel Corporation Device 22b8 (rev 22)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw---- 1 root audio 116, 1 Sep 30 07:49 /dev/snd/seq
crw-rw---- 1 root audio 116, 33 Sep 30 07:49 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:268: no soundcards found...

ARECORD

arecord: device_list:268: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

Module
bnep
gpio_keys
nls_iso8859_1
intel_rapl
intel_powerclamp
coretemp
kvm_intel
kvm
irqbypass
punit_atom_debug
crct10dif_pclmul
crc32_pclmul
ghash_clmulni_intel
pcbc
aesni_intel
aes_x86_64
crypto_simd
fdp_i2c
glue_helper
cryptd
intel_cstate
fdp
nci
bmc150_accel_spi
axp20x_i2c
goodix
bmc150_accel_i2c
silead
axp20x
bmc150_accel_core
industrialio_triggered_buffer
nfc
kfifo_buf
industrialio
snd_soc_rt5670
snd_soc_rt5645
snd_soc_tlv320aic31xx
snd_soc_rt5651
snd_soc_rt5640
snd_soc_rl6231
brcmfmac
brcmutil
cdc_ether
usbnet
input_leds
joydev
r8152
cfg80211
mii
mei_txe
lpc_ich
mei
snd_intel_sst_acpi
snd_intel_sst_core
snd_soc_sst_mfld_platform
snd_soc_sst_match
snd_soc_core
snd_compress
ac97_bus
snd_pcm_dmaengine
snd_pcm
dw_dmac
dw_dmac_core
rfkill_gpio
snd_seq_midi
snd_seq_midi_event
hci_uart
btbcm
btqca
btintel
snd_rawmidi
bluetooth
snd_seq
snd_seq_device
snd_timer
intel_hid
snd
sparse_keymap
soundcore
pwm_lpss_platform
i2c_designware_platform
pwm_lpss
spi_pxa2xx_platform
i2c_designware_core
8250_dw
soc_button_array
dptf_power
int3406_thermal
processor_thermal_device
int3403_thermal
mac_hid
int3400_thermal
int340x_thermal_zone
acpi_thermal_rel
intel_soc_dts_iosf
acpi_pad
parport_pc
ppdev
lp
parport
autofs4
hid_generic
hid_microsoft
usbhid
mmc_block
i915
i2c_algo_bit
drm_kms_helper
syscopyarea
sysfillrect
sysimgblt
fb_sys_fops
drm
fjes
video
i2c_hid
hid
sdhci_acpi
sdhci

!!ALSA/HDA dmesg
!!--------------

[ 5.714994] WARNING: CPU: 2 PID: 325 at /build/linux-hwe-3u3SZg/linux-hwe-4.10.0/drivers/i2c/busses/i2c-designware-baytrail.c:106 baytrail_i2c_acquire 0x133/0x1e0 [i2c_designware_platform]
[ 5.714996] Modules linked in: brcmfmac brcmutil cdc_ether usbnet input_leds joydev r8152 cfg80211 mii mei_txe( ) lpc_ich( ) mei snd_intel_sst_acpi snd_intel_sst_core snd_soc_sst_mfld_platform snd_soc_sst_match snd_soc_core snd_compress ac97_bus snd_pcm_dmaengine snd_pcm dw_dmac dw_dmac_core rfkill_gpio snd_seq_midi snd_seq_midi_event hci_uart btbcm btqca btintel snd_rawmidi bluetooth snd_seq snd_seq_device snd_timer intel_hid snd sparse_keymap soundcore pwm_lpss_platform i2c_designware_platform( ) pwm_lpss spi_pxa2xx_platform i2c_designware_core 8250_dw soc_button_array dptf_power int3406_thermal processor_thermal_device int3403_thermal mac_hid int3400_thermal int340x_thermal_zone acpi_thermal_rel intel_soc_dts_iosf acpi_pad parport_pc ppdev lp parport autofs4 hid_generic hid_microsoft usbhid mmc_block
[ 5.715068] i915 i2c_algo_bit drm_kms_helper syscopyarea sysfillrect sysimgblt fb_sys_fops drm fjes video i2c_hid hid sdhci_acpi sdhci

Question information

Language:
English Edit question
Status:
Expired
For:
Ubuntu alsa-driver Edit question
Assignee:
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Last query:
2017-09-30
Last reply:
2017-10-16

Are you using HDMI audio or 3.5mm speakers?
Have you checked audio levels in:

alsamixer

Shlomi Codish (codish) said : #2

I am using HDMI
alsamixer only yields "cannot open mixer: No such file or directory" (user is in audio group, Alsa sound is installed)

aplay -l responds with no soundcards found
lspci recognizes this, which I believe is the sound card: Multimedia audio controller: Intel Corporation Device 22a8 (rev 22)

Totally stuck :-(

Do you have the latest BIOS?

Launchpad Janitor (janitor) said : #4

This question was expired because it remained in the 'Needs information' state without activity for the last 15 days.