sound card not detected
after installing ubuntu 17.04 everything worked fine. after a reboot my sound card is no longer detected. ive tried everything with no success. any input would be greatly appreciated.
heres my alsa info
http://
Question information
- Language:
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Revision history for this message
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#1 |
daniel@
cat: /proc/asound/
cat: /proc/asound/cards: No such file or directory
cat: /proc/asound/
cat: /proc/asound/hwdep: No such file or directory
cat: /proc/asound/pcm: No such file or directory
cat: /proc/asound/
total 152
-rw-r--r-- 1 root root 1415 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2056 Mar 29 11:24 analog-input.conf
-rw-r--r-- 1 root root 5769 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2185 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 1420 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2196 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2298 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2360 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2797 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 3155 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2569 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2758 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 1330 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 1457 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2185 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 1425 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 1385 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 1929 Mar 29 11:24 analog-output.conf
-rw-r--r-- 1 root root 10609 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 2139 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 3147 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 4095 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 1993 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 3725 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 4521 Mar 29 11:24 analog-
-rw-r--r-- 1 root root 159 Mar 29 11:24 hdmi-output-0.conf
-rw-r--r-- 1 root root 161 Mar 29 11:24 hdmi-output-1.conf
-rw-r--r-- 1 root root 161 Mar 29 11:24 hdmi-output-2.conf
-rw-r--r-- 1 root root 161 Mar 29 11:24 hdmi-output-3.conf
-rw-r--r-- 1 root root 163 Mar 29 11:24 hdmi-output-4.conf
-rw-r--r-- 1 root root 163 Mar 29 11:24 hdmi-output-5.conf
-rw-r--r-- 1 root root 163 Mar 29 11:24 hdmi-output-6.conf
-rw-r--r-- 1 root root 163 Mar 29 11:24 hdmi-output-7.conf
-rw-r--r-- 1 root root 712 Mar 29 11:24 iec958-
[sudo] password for daniel:
rm: cannot remove '/etc/asound.conf': No such file or directory
rm: cannot remove '/home/
rm: cannot remove '/home/
rm: cannot remove '/home/
Hit:1 http://
Get:2 http://
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Err:8 http://
404 Not Found
Ign:9 http://
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Ign:14 http://
Fetched 268 kB in 13s (20.3 kB/s)
Reading package lists... Done
W: The repository 'http://
N: Data from such a repository can't be authenticated and is therefore potentially dangerous to use.
N: See apt-secure(8) manpage for repository creation and user configuration details.
E: Failed to fetch http://
E: Some index files failed to download. They have been ignored, or old ones used instead.
Reading package lists... Done
Building dependency tree
Reading state information... Done
aptitude is already the newest version (0.8.3-1ubuntu4).
The following packages were automatically installed and are no longer required:
accountsservi
evolution-
indicator-
libaccount-
libfolks-eds25 libfolks25 libgnomekbd8 libhistoryservice0
libindicator-
libmediascann
libqdjango-db0 libqt5contacts5 libqt5sensors5 libqt5versit5
libtelepathy-
libtimezonema
libusermetric
mir-client-
mir-platform-
mir-platform-
qml-module-
qml-module-
qtcontact5-galera qtdeclarative5-
qtdeclarative
qtubuntu-
signon-
thumbnailer-
ubuntu-
unity-
unity-
url-dispatche
Use 'sudo apt autoremove' to remove them.
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
libasound2-plugins is already installed at the requested version (1.1.1-1ubuntu1)
No candidate version found for padevchooser
Unable to apply some actions, aborting
H/W path Device Class Description
=======
/0 bus 0WTXH9
/0/0 memory 64KiB BIOS
/0/45 processor Intel(R) Core(TM) i5-6200U CPU @ 2.30G
/0/45/42 memory 64KiB L1 cache
/0/45/43 memory 512KiB L2 cache
/0/45/44 memory 3MiB L3 cache
/0/41 memory 64KiB L1 cache
/0/46 memory 8GiB System Memory
/0/46/0 memory 4GiB SODIMM DDR3 Synchronous 1600 MHz
/0/46/1 memory 4GiB SODIMM DDR3 Synchronous 1600 MHz
/0/100 bridge Skylake Host Bridge/DRAM Registers
/0/100/2 display HD Graphics 520
/0/100/14 bus Sunrise Point-LP USB 3.0 xHCI Controll
/0/100/14/0 usb1 bus xHCI Host Controller
/0/100/14/0/2 input Microsoft
/0/100/14/0/6 generic USB2.0-CRW
/0/100/14/0/7 input Multi-Touch by G2TSP
/0/100/14/0/8 communication Bluetooth wireless interface
/0/100/14/1 usb2 bus xHCI Host Controller
/0/100/14/1/3 multimedia Intel(R) RealSense(TM) 3D Camera (Fron
/0/100/14.2 generic Sunrise Point-LP Thermal subsystem
/0/100/15 generic Sunrise Point-LP Serial IO I2C Control
/0/100/15.1 generic Sunrise Point-LP Serial IO I2C Control
/0/100/16 communication Sunrise Point-LP CSME HECI #1
/0/100/17 storage Sunrise Point-LP SATA Controller [AHCI
/0/100/1c bridge Sunrise Point-LP PCI Express Root Port
/0/100/1c/0 wlp1s0 network Wireless 3160
/0/100/1c.5 bridge Sunrise Point-LP PCI Express Root Port
/0/100/1c.5/0 enp2s0 network RTL8101/2/6E PCI Express Fast/Gigabit
/0/100/1f bridge Sunrise Point-LP LPC Controller
/0/100/1f.2 memory Memory controller
/0/100/1f.4 bus Sunrise Point-LP SMBus
/0/1 scsi0 storage
/0/1/0.0.0 /dev/sda disk 1TB WDC WD10JPVX-75J
/0/1/0.0.0/1 volume 499MiB Windows FAT volume
/0/1/0.0.0/2 /dev/sda2 volume 127MiB reserved partition
/0/1/0.0.0/3 /dev/sda3 volume 189GiB Windows NTFS volume
/0/1/0.0.0/4 /dev/sda4 volume 859MiB Windows NTFS volume
/0/1/0.0.0/5 /dev/sda5 volume 740GiB EXT4 volume
/0/2 scsi1 storage
/0/2/0.0.0 /dev/cdrom disk DVD+-RW GU90N
/1 power DELL 991XP69
total 0
drwxr-xr-x 2 root root 80 Aug 15 14:52 .
crw-rw----+ 1 root audio 116, 33 Aug 15 14:52 timer
crw-rw----+ 1 root audio 116, 1 Aug 15 14:52 seq
drwxr-xr-x 21 root root 4340 Aug 15 14:53 ..
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cat: /dev/sndstat: No such file or directory
00:00.0 Host bridge [0600]: Intel Corporation Skylake Host Bridge/DRAM Registers [8086:1904] (rev 08)
00:02.0 VGA compatible controller [0300]: Intel Corporation HD Graphics 520 [8086:1916] (rev 07)
00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller [8086:9d2f] (rev 21)
00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP Thermal subsystem [8086:9d31] (rev 21)
00:15.0 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #0 [8086:9d60] (rev 21)
00:15.1 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP Serial IO I2C Controller #1 [8086:9d61] (rev 21)
00:16.0 Communication controller [0780]: Intel Corporation Sunrise Point-LP CSME HECI #1 [8086:9d3a] (rev 21)
00:17.0 SATA controller [0106]: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] [8086:9d03] (rev 21)
00:1c.0 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root Port #5 [8086:9d14] (rev f1)
00:1c.5 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root Port #6 [8086:9d15] (rev f1)
00:1f.0 ISA bridge [0601]: Intel Corporation Sunrise Point-LP LPC Controller [8086:9d48] (rev 21)
00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-LP PMC [8086:9d21] (rev 21)
00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-LP SMBus [8086:9d23] (rev 21)
01:00.0 Network controller [0280]: Intel Corporation Wireless 3160 [8086:08b3] (rev 83)
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller [10ec:8136] (rev 07)
Bus 002 Device 002: ID 8086:0a66 Intel Corp.
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 005: ID 8087:07dc Intel Corp.
Bus 001 Device 004: ID 2a94:5241
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 002: ID 045e:0745 Microsoft Corp. Nano Transceiver v1.0 for Bluetooth
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
/usr/sbin/alsactl
Specified filename /dev/dsp does not exist.
dpkg-query: no path found matching pattern *bin/slmodemd*
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x008: 'MPX bounds registers'
[ 0.000000] No NUMA configuration found
[ 0.134536] PCCT header not found.
[ 0.161306] ACPI: [Firmware Bug]: BIOS _OSI(Linux) query ignored
[ 0.272906] pnp: PnP ACPI: found 8 devices
[ 0.842917] audit: initializing netlink subsys (disabled)
[ 0.842956] audit: type=2000 audit(150283390
[ 0.868868] libphy: Fixed MDIO Bus: probed
[ 0.870270] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.870364] hub 1-0:1.0: USB hub found
[ 0.876972] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003
[ 0.877092] hub 2-0:1.0: USB hub found
[ 0.908662] ima: No TPM chip found, activating TPM-bypass! (rc=-19)
[ 0.909818] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 0.917519] x86/mm: Checked W+X mappings: passed, no W+X pages found.
[ 1.037314] [drm] GuC firmware load skipped
[ 1.353109] usb 1-2: New USB device found, idVendor=045e, idProduct=0745
[ 1.760711] usb 2-3: New USB device found, idVendor=8086, idProduct=0a66
[ 2.020485] usb 1-6: New USB device found, idVendor=0bda, idProduct=0129
[ 2.281290] usb 1-7: New USB device found, idVendor=2a94, idProduct=5241
[ 2.601337] usb 1-8: New USB device found, idVendor=8087, idProduct=07dc
[ 5.739288] systemd[1]: Listening on Journal Audit Socket.
[ 6.338115] lp: driver loaded but no devices found
[ 16.758514] tpm_crb: probe of MSFT0101:00 failed with error -16
[ 16.843523] idma64 idma64.0: Found Intel integrated DMA 64-bit
[ 16.864284] idma64 idma64.1: Found Intel integrated DMA 64-bit
[ 16.966704] intel_rapl: Found RAPL domain package
[ 16.966705] intel_rapl: Found RAPL domain core
[ 16.966706] intel_rapl: Found RAPL domain uncore
[ 16.966707] intel_rapl: Found RAPL domain dram
[ 16.997849] Bluetooth: hci0: Intel Bluetooth firmware file: intel/ibt-
[ 17.127673] Bluetooth: hci0: Intel Bluetooth firmware patch completed and activated
[ 17.153893] iwlwifi 0000:01:00.0: loaded firmware version 17.459231.0 op_mode iwlmvm
[ 17.215444] uvcvideo: Found UVC 1.10 device Intel(R) RealSense(TM) 3D Camera (Front F200) (8086:0a66)
[ 17.216807] uvcvideo: Found UVC 1.10 device Intel(R) RealSense(TM) 3D Camera (Front F200) (8086:0a66)
[ 21.690144] audit: type=1400 audit(150283392
[ 21.690147] audit: type=1400 audit(150283392
[ 21.690899] audit: type=1400 audit(150283392
[ 21.691885] audit: type=1400 audit(150283392
[ 21.691887] audit: type=1400 audit(150283392
[ 21.691887] audit: type=1400 audit(150283392
[ 21.691889] audit: type=1400 audit(150283392
[ 21.692521] audit: type=1400 audit(150283392
[ 21.692522] audit: type=1400 audit(150283392
[ 21.693084] audit: type=1400 audit(150283392
sudo: /etc/init.
Release Date: 06/08/2016
Serial services are supported (int 14h)
Manufacturer: Dell Inc.
Product Name: Inspiron 5559
Serial Number: GPY8RC2
Manufacturer: Dell Inc.
Product Name: 0WTXH9
Serial Number: /GPY8RC2/
Manufacturer: Dell Inc.
Serial Number: GPY8RC2
Manufacturer: Dell Inc.
Serial Number: GPY8RC2
Manufacturer: Intel(R) Corporation
Serial Number: To Be Filled By O.E.M.
Manufacturer: SK Hynix
Serial Number: 12151215
Manufacturer: SK Hynix
Serial Number: 12121212
Manufacturer: LG
Manufacture Date: 09/01/2016
Serial Number: 094E
Debug Use USB(Disabled:
rtsx_usb_ms 20480 0
memstick 16384 1 rtsx_usb_ms
btusb 45056 0
btrtl 16384 1 btusb
btbcm 16384 2 hci_uart,btusb
btintel 16384 2 hci_uart,btusb
bluetooth 557056 28 btrtl,hci_
rtsx_usb_sdmmc 28672 0
rtsx_usb 20480 2 rtsx_usb_
usbhid 53248 0
hid 114688 4 i2c_hid,
1 sink(s) available.
* index: 0
name: <auto_null>
driver: <module-
flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: SUSPENDED
suspend cause: IDLE
priority: 1000
volume: front-left: 65536 / 100% / 0.00 dB, front-right: 65536 / 100% / 0.00 dB
balance 0.00
base volume: 65536 / 100% / 0.00 dB
volume steps: 65537
muted: no
current latency: 0.00 ms
max request: 344 KiB
max rewind: 344 KiB
monitor source: 0
sample spec: s16le 2ch 44100Hz
channel map: front-left,
used by: 0
linked by: 0
configured latency: 0.00 ms; range is 0.50 .. 2000.00 ms
module: 10
properties:
device.
device.class = "abstract"
device.icon_name = "audio-card"
aplay: device_list:270: no soundcards found...
Unloading ALSA sound driver modules: (none loaded).
Loading ALSA sound driver modules: (none to reload).
Support status summary of 'daniel-
You have 1911 packages (92.8%) supported until January 2018 (9m)
You have 5 packages (0.2%) supported until May 2018 (9m)
You have 0 packages (0.0%) that can not/no-longer be downloaded
You have 144 packages (7.0%) that are unsupported
Run with --show-unsupported, --show-supported or --show-all to see more details
*-usb
description: Video
product: Intel(R) RealSense(TM) 3D Camera (Front F200)
vendor: Intel(R) RealSense(TM) 3D Camera (Front F200)
physical id: 3
bus info: usb@2:3
version: 27.80
serial: 047150094307
|
Revision history for this message
|
#2 |
You don't have an ALSA driver version
!!ALSA Version
!!------------
Driver version:
Library version: 1.1.3
Utilities version: 1.1.3
Which may be an issue. Do you dual boot the system?
|
Revision history for this message
|
#3 |
yes i have a dual boot system with windows.
what do you recommend?
|
Revision history for this message
|
#4 |
i logged into my Windows account and the sound wasn't working there either. ive followed the trouble shooting steps here https:/
also now the audio button from the top is gone.
|
Revision history for this message
|
#5 |
Is it a separate sound card that you are using or is it a sound device on the motherboard?
|
Revision history for this message
|
#7 |
Is it enabled in the BIOS? You could try resetting the BIOS to failsafe then reset it up
|
Revision history for this message
|
#9 |
Press the F2 key or "Del" key right after turning on the PC to enter the BIOS....
Can you help with this problem?
Provide an answer of your own, or ask daniel mendez for more information if necessary.
