sound card not found

Asked by Matteo Salomoni

Hi,
I am having issues with identifying my sound card. I followed the SoundTroubleShootingProcedure but had no success.
Could you please give me some hint on how to solve the problem?
Below is the complete output of the command
>> sudo wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh

upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Wed Aug 2 11:34:47 UTC 2017

!!Linux Distribution
!!------------------

Linux Mint 18.2 Sonya \n \l DISTRIB_ID=LinuxMint DISTRIB_DESCRIPTION="Linux Mint 18.2 Sonya" NAME="Linux Mint" ID=linuxmint ID_LIKE=ubuntu PRETTY_NAME="Linux Mint 18.2" HOME_URL="http://www.linuxmint.com/" SUPPORT_URL="http://forums.linuxmint.com/" BUG_REPORT_URL="http://bugs.launchpad.net/linuxmint/" UBUNTU_CODENAME=xenial

!!DMI Information
!!---------------

Manufacturer: Notebook
Product Name: P7xxDM2(-G)
Product Version: www.obsidian-pc.com
Firmware Version: 1.06.09
Board Vendor: Notebook
Board Name: P7xxDM2(-G)

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/INT0E0C:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXVIDEO:01/status 15
/sys/bus/acpi/devices/MSFT0101:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:01/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C04:00/status 31
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/PNPC000:00/status 15
/sys/bus/acpi/devices/SYN1220:00/status 15
/sys/bus/acpi/devices/device:18/status 10
/sys/bus/acpi/devices/device:5f/status 15
/sys/bus/acpi/devices/device:74/status 11

!!Kernel Information
!!------------------

Kernel release: 4.10.0-28-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version:
Library version: 1.1.0
Utilities version: 1.1.0

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31)
01:00.1 Audio device: NVIDIA Corporation GP106 High Definition Audio Controller (rev a1)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1f.3 0403: 8086:a170 (rev 31)
 Subsystem: 1558:7504
--
01:00.1 0403: 10de:10f1 (rev a1)
 Subsystem: 1558:7507

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=o
snd_hda_intel: index=-2

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 1 Aug 2 13:13 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Aug 2 13:13 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:268: no soundcards found...

ARECORD

arecord: device_list:268: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

Module
rfcomm
arc4
bnep
binfmt_misc
nls_iso8859_1
nvidia_uvm
mxm_wmi
intel_rapl
x86_pkg_temp_thermal
intel_powerclamp
coretemp
kvm_intel
kvm
irqbypass
crct10dif_pclmul
crc32_pclmul
ghash_clmulni_intel
pcbc
uvcvideo
ath10k_pci
nvidia_drm
nvidia_modeset
videobuf2_vmalloc
ath10k_core
videobuf2_memops
videobuf2_v4l2
videobuf2_core
nvidia
aesni_intel
aes_x86_64
ath
videodev
crypto_simd
glue_helper
media
cryptd
mac80211
drm_kms_helper
btusb
btrtl
joydev
input_leds
drm
serio_raw
cfg80211
fb_sys_fops
syscopyarea
sysfillrect
sysimgblt
mei_me
mei
shpchp
hci_uart
btbcm
btqca
btintel
bluetooth
wmi
intel_lpss_acpi
intel_lpss
mac_hid
tpm_crb
acpi_pad
parport_pc
ppdev
lp
parport
autofs4
btrfs
xor
raid6_pq
dm_mirror
dm_region_hash
dm_log
psmouse
ahci
sdhci_pci
nvme
alx
sdhci
nvme_core
libahci
mdio
i2c_hid
pinctrl_sunrisepoint
hid
video
pinctrl_intel
fjes

!!ALSA/HDA dmesg
!!--------------

Many thanks in advance,
  Matteo

Question information

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Ubuntu alsa-driver Edit question
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Revision history for this message
Matteo Salomoni (salomonimo) said :
#1

One more detail:
The sound card that came with the laptop, and I am not able to see, is an ALC898 from Realtek.
Many thanks again,
  Matteo

Revision history for this message
Manfred Hampl (m-hampl) said :
#2

This is a support area for Ubuntu, and not for any of those "Ubuntu-based" operating system.

You are running Linux Mint, please look for support on the Linux Mint support pages https://linuxmint.com/contactus.php and https://forums.linuxmint.com/

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