Ubuntu
alsa-driver package

Sound settings panel empty on 16.04

Asked by Pradyumna Reddy

One fine day, sound stops working and no sound card is detected in the settings panel. I have tried the first two steps in the sound troubleshooting guide to no avail. https://help.ubuntu.com/community/SoundTroubleshootingProcedure

Posting the output in diagnostic command in step 3

alsa-info:

upload=true&script=true&cardinfo=
!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Fri Jul 28 04:46:57 UTC 2017

!!Linux Distribution
!!------------------

Ubuntu 16.04.2 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 16.04.2 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.2 LTS" HOME_URL="http://www.ubuntu.com/" SUPPORT_URL="http://help.ubuntu.com/" BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/" UBUNTU_CODENAME=xenial

!!DMI Information
!!---------------

Manufacturer: LENOVO
Product Name: 20DDA02WIG
Product Version: ThinkPad E450
Firmware Version: J5ET44WW (1.15 )
Board Vendor: LENOVO
Board Name: 20DDA02WIG

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/INT340F:00/status 15
/sys/bus/acpi/devices/LEN0068:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/device:12/status 15
/sys/bus/acpi/devices/device:14/status 15
/sys/bus/acpi/devices/device:16/status 15
/sys/bus/acpi/devices/device:17/status 15
/sys/bus/acpi/devices/device:2a/status 15
/sys/bus/acpi/devices/device:3c/status 15

!!Kernel Information
!!------------------

Kernel release: 4.4.0-87-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.4.0-87-generic
Library version: 1.1.0
Utilities version: 1.1.0

!!Loaded ALSA modules
!!-------------------

snd_hda_intel

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

 0 [HDMI ]: HDA-Intel - HDA Intel HDMI
                      HDA Intel HDMI at 0xe0730000 irq 49

!!PCI Soundcards installed in the system
!!--------------------------------------

00:03.0 Audio device: Intel Corporation Haswell-ULT HD Audio Controller (rev 0b)
00:1b.0 Audio device: Intel Corporation 8 Series HD Audio Controller (rev 04)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:03.0 0403: 8086:0a0c (rev 0b)
 Subsystem: 17aa:5020
--
00:1b.0 0403: 8086:9c20 (rev 04)
 Subsystem: 17aa:5020

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_hda_intel: model=auto

!!Loaded sound module options
!!---------------------------

!!Module: snd_hda_intel
 align_buffer_size : -1
 bdl_pos_adj : 32,1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 beep_mode : N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
 enable : Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y
 enable_msi : -1
 id : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 index : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 jackpoll_ms : 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 model : auto,(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 patch : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 position_fix : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 power_save : 0
 power_save_controller : Y
 probe_mask : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 probe_only : 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 single_cmd : N
 snoop : -1

!!HDA-Intel Codec information
!!---------------------------
--startcollapse--

Codec: Intel Haswell HDMI
Address: 0
AFG Function Id: 0x1 (unsol 0)
Vendor Id: 0x80862807
Subsystem Id: 0x80860101
Revision Id: 0x100000
No Modem Function Group found
Default PCM:
    rates [0x0]:
    bits [0x0]:
    formats [0x0]:
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
State of AFG node 0x01:
  Power states: D0 D3 CLKSTOP EPSS
  Power: setting=D0, actual=D0, Clock-stop-OK
GPIO: io=0, o=0, i=0, unsolicited=0, wake=0
Node 0x02 [Audio Output] wcaps 0x6611: 8-Channels Digital
  Converter: stream=0, channel=0
  Digital: Enabled GenLevel KAE
  Digital category: 0x2
  IEC Coding Type: 0x0
  PCM:
    rates [0x7f0]: 32000 44100 48000 88200 96000 176400 192000
    bits [0x1e]: 16 20 24 32
    formats [0x5]: PCM AC3
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
Node 0x03 [Audio Output] wcaps 0x6611: 8-Channels Digital
  Converter: stream=0, channel=0
  Digital: Enabled KAE
  Digital category: 0x0
  IEC Coding Type: 0x0
  PCM:
    rates [0x7f0]: 32000 44100 48000 88200 96000 176400 192000
    bits [0x1e]: 16 20 24 32
    formats [0x5]: PCM AC3
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
Node 0x04 [Audio Output] wcaps 0x6611: 8-Channels Digital
  Converter: stream=0, channel=0
  Digital: Enabled KAE
  Digital category: 0x0
  IEC Coding Type: 0x0
  PCM:
    rates [0x7f0]: 32000 44100 48000 88200 96000 176400 192000
    bits [0x1e]: 16 20 24 32
    formats [0x5]: PCM AC3
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
Node 0x05 [Pin Complex] wcaps 0x40778d: 8-Channels Digital Amp-Out CP
  Control: name="IEC958 Playback Con Mask", index=0, device=0
  Control: name="IEC958 Playback Pro Mask", index=0, device=0
  Control: name="IEC958 Playback Default", index=0, device=0
  Control: name="IEC958 Playback Switch", index=0, device=0
  Control: name="ELD", index=0, device=3
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00 0x00]
  Pincap 0x0b000094: OUT Detect HBR HDMI DP
  Pin Default 0x18560010: [Jack] Digital Out at Int HDMI
    Conn = Digital, Color = Unknown
    DefAssociation = 0x1, Sequence = 0x0
  Pin-ctls: 0x00:
  Unsolicited: tag=01, enabled=1
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
  Devices: 0
  Connection: 0
  In-driver Connection: 3
     0x02 0x03 0x04
Node 0x06 [Pin Complex] wcaps 0x40778d: 8-Channels Digital Amp-Out CP
  Control: name="IEC958 Playback Con Mask", index=1, device=0
  Control: name="IEC958 Playback Pro Mask", index=1, device=0
  Control: name="IEC958 Playback Default", index=1, device=0
  Control: name="IEC958 Playback Switch", index=1, device=0
  Control: name="ELD", index=0, device=7
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00 0x00]
  Pincap 0x0b000094: OUT Detect HBR HDMI DP
  Pin Default 0x18560020: [Jack] Digital Out at Int HDMI
    Conn = Digital, Color = Unknown
    DefAssociation = 0x2, Sequence = 0x0
  Pin-ctls: 0x00:
  Unsolicited: tag=02, enabled=1
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
  Devices: 0
  Connection: 0
  In-driver Connection: 3
     0x02 0x03 0x04
Node 0x07 [Pin Complex] wcaps 0x40778d: 8-Channels Digital Amp-Out CP
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00 0x00]
  Pincap 0x0b000094: OUT Detect HBR HDMI DP
  Pin Default 0x58560030: [N/A] Digital Out at Int HDMI
    Conn = Digital, Color = Unknown
    DefAssociation = 0x3, Sequence = 0x0
  Pin-ctls: 0x00:
  Unsolicited: tag=00, enabled=0
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
  Devices: 0
  Connection: 0
Node 0x08 [Vendor Defined Widget] wcaps 0xf00000: Mono
--endcollapse--

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 2 Jul 28 10:05 /dev/snd/controlC0
crw-rw----+ 1 root audio 116, 5 Jul 28 10:05 /dev/snd/hwC0D0
crw-rw----+ 1 root audio 116, 3 Jul 28 10:13 /dev/snd/pcmC0D3p
crw-rw----+ 1 root audio 116, 4 Jul 28 10:06 /dev/snd/pcmC0D7p
crw-rw----+ 1 root audio 116, 1 Jul 28 10:05 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Jul 28 10:05 /dev/snd/timer

/dev/snd/by-path:
total 0
drwxr-xr-x 2 root root 60 Jul 28 10:05 .
drwxr-xr-x 3 root root 180 Jul 28 10:05 ..
lrwxrwxrwx 1 root root 12 Jul 28 10:05 pci-0000:00:03.0 -> ../controlC0

!!Aplay/Arecord output
!!--------------------

APLAY

**** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

ARECORD

**** List of CAPTURE Hardware Devices ****

!!Amixer output
!!-------------

!!-------Mixer controls for card 0 [HDMI]

Card hw:0 'HDMI'/'HDA Intel HDMI at 0xe0730000 irq 49'
  Mixer name : 'Intel Haswell HDMI'
  Components : 'HDA:80862807,80860101,00100000'
  Controls : 14
  Simple ctrls : 2
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',1
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]

!!Alsactl output
!!--------------

--startcollapse--
state.HDMI {
 control.1 {
  iface CARD
  name 'HDMI/DP,pcm=3 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.2 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.3 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.4 {
  iface MIXER
  name 'IEC958 Playback Default'
  value '0482000200000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.5 {
  iface MIXER
  name 'IEC958 Playback Switch'
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.6 {
  iface PCM
  device 3
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.7 {
  iface CARD
  name 'HDMI/DP,pcm=7 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.8 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  index 1
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.9 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  index 1
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.10 {
  iface MIXER
  name 'IEC958 Playback Default'
  index 1
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.11 {
  iface MIXER
  name 'IEC958 Playback Switch'
  index 1
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.12 {
  iface PCM
  device 7
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.13 {
  iface PCM
  device 3
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
 control.14 {
  iface PCM
  device 7
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
}
--endcollapse--

!!All Loaded Modules
!!------------------

Module
drbg
ansi_cprng
ctr
ccm
ipt_MASQUERADE
nf_nat_masquerade_ipv4
xfrm_user
xfrm_algo
iptable_nat
nf_conntrack_ipv4
nf_defrag_ipv4
nf_nat_ipv4
xt_addrtype
iptable_filter
ip_tables
xt_conntrack
x_tables
nf_nat
nf_conntrack
br_netfilter
bridge
stp
llc
aufs
rfcomm
pci_stub
vboxpci
vboxnetadp
vboxnetflt
vboxdrv
bnep
arc4
iwlmvm
mac80211
intel_rapl
x86_pkg_temp_thermal
intel_powerclamp
coretemp
uvcvideo
btusb
videobuf2_vmalloc
videobuf2_memops
btrtl
videobuf2_v4l2
videobuf2_core
v4l2_common
btbcm
btintel
kvm
bluetooth
videodev
snd_hda_codec_hdmi
media
irqbypass
crct10dif_pclmul
crc32_pclmul
ghash_clmulni_intel
snd_hda_intel
snd_hda_codec
snd_hda_core
iwlwifi
aesni_intel
snd_hwdep
aes_x86_64
lrw
gf128mul
glue_helper
ablk_helper
cryptd
rtsx_pci_ms
joydev
input_leds
serio_raw
memstick
thinkpad_acpi
nvram
snd_pcm
snd_seq_midi
snd_seq_midi_event
snd_rawmidi
snd_seq
snd_seq_device
snd_timer
snd
cfg80211
soundcore
wmi
shpchp
mei_me
mei
lpc_ich
mac_hid
binfmt_misc
parport_pc
ppdev
lp
parport
autofs4
rtsx_pci_sdmmc
amdkfd
amd_iommu_v2
amdgpu
i915
psmouse
ahci
ttm
i2c_algo_bit
libahci
drm_kms_helper
rtsx_pci
syscopyarea
sysfillrect
e1000e
sysimgblt
fb_sys_fops
drm
ptp
pps_core
fjes
video

!!Sysfs Files
!!-----------

/sys/class/sound/hwC0D0/init_pin_configs:
0x05 0x18560010
0x06 0x18560020
0x07 0x58560030

/sys/class/sound/hwC0D0/driver_pin_configs:

/sys/class/sound/hwC0D0/user_pin_configs:

/sys/class/sound/hwC0D0/init_verbs:

/sys/class/sound/hwC0D0/hints:

!!ALSA/HDA dmesg
!!--------------

[ 13.296215] Copyright(c) 2003- 2015 Intel Corporation
[ 13.520897] snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 13.524346] snd_hda_intel 0000:00:1b.0: no codecs found!
[ 14.117641] iwlwifi 0000:04:00.0: Direct firmware load for iwlwifi-7265D-19.ucode failed with error -2
--
[ 14.128326] media: Linux media interface: v0.10
[ 14.152089] input: HDA Intel HDMI HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:03.0/sound/card0/input9
[ 14.152179] input: HDA Intel HDMI HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:03.0/sound/card0/input10
[ 14.172343] Linux video capture interface: v2.00

Question information

Language:
English Edit question
Status:
Expired
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

Do you get sound in headphones?

Revision history for this message
Pradyumna Reddy (casablondie) said : 		#3

Nope. It isn't detected as well.

Revision history for this message
Launchpad Janitor (janitor) said : 		#4

This question was expired because it remained in the 'Open' state without activity for the last 15 days.