Ubuntu
alsa-driver package

no sound output device in Ubuntu and Windows

Asked by Yo mama

I'm new to Ubuntu.

I'm running Ubuntu 16.04 LTS and Windows 10 on Dell Vostro 15 5568. I had sound working perfectly on both systems, then it stopped working (hour 18) on both systems, after closing laptop, opening it and logging back.
Both OS don't see any output devices, audio jack and built-in speakers don't work.

I've already deleted pulse config and updated kernel to 4.8.0-79-generic (after making that log).

!!################################
!!ALSA Information Script v 0.4.64
!!################################

!!Script ran on: Wed Jun 7 20:51:12 UTC 2017

!!Linux Distribution
!!------------------

Ubuntu 16.04.2 LTS \n \l DISTRIB_ID=Ubuntu DISTRIB_DESCRIPTION="Ubuntu 16.04.2 LTS" NAME="Ubuntu" ID=ubuntu ID_LIKE=debian PRETTY_NAME="Ubuntu 16.04.2 LTS" HOME_URL="http://www.ubuntu.com/" SUPPORT_URL="http://help.ubuntu.com/" BUG_REPORT_URL="http://bugs.launchpad.net/ubuntu/" UBUNTU_CODENAME=xenial

!!DMI Information
!!---------------

Manufacturer: Dell Inc.
Product Name: Vostro 5568
Product Version:
Firmware Version: 1.1.1
Board Vendor: Dell Inc.
Board Name: 0927W0

!!ACPI Device Status Information
!!---------------

/sys/bus/acpi/devices/ACPI0003:00/status 15
/sys/bus/acpi/devices/ACPI000C:00/status 15
/sys/bus/acpi/devices/DELL0786:00/status 15
/sys/bus/acpi/devices/DELLABCE:00/status 15
/sys/bus/acpi/devices/DLLK0786:00/status 15
/sys/bus/acpi/devices/INT33A1:00/status 15
/sys/bus/acpi/devices/INT33D0:00/status 15
/sys/bus/acpi/devices/INT3400:00/status 15
/sys/bus/acpi/devices/INT3402:00/status 15
/sys/bus/acpi/devices/INT3403:00/status 15
/sys/bus/acpi/devices/INT3403:01/status 15
/sys/bus/acpi/devices/INT340E:00/status 15
/sys/bus/acpi/devices/INT344B:00/status 15
/sys/bus/acpi/devices/INT3F0D:00/status 15
/sys/bus/acpi/devices/LNXPOWER:00/status 1
/sys/bus/acpi/devices/LNXPOWER:01/status 1
/sys/bus/acpi/devices/LNXPOWER:02/status 1
/sys/bus/acpi/devices/LNXPOWER:03/status 1
/sys/bus/acpi/devices/LNXPOWER:04/status 1
/sys/bus/acpi/devices/LNXPOWER:06/status 1
/sys/bus/acpi/devices/LNXPOWER:07/status 1
/sys/bus/acpi/devices/LNXPOWER:08/status 1
/sys/bus/acpi/devices/LNXPOWER:09/status 1
/sys/bus/acpi/devices/LNXPOWER:0a/status 1
/sys/bus/acpi/devices/LNXPOWER:0b/status 1
/sys/bus/acpi/devices/LNXPOWER:0c/status 1
/sys/bus/acpi/devices/LNXPOWER:0d/status 1
/sys/bus/acpi/devices/LNXPOWER:0e/status 1
/sys/bus/acpi/devices/LNXPOWER:0f/status 1
/sys/bus/acpi/devices/LNXPOWER:10/status 1
/sys/bus/acpi/devices/LNXPOWER:11/status 1
/sys/bus/acpi/devices/LNXPOWER:12/status 1
/sys/bus/acpi/devices/LNXPOWER:13/status 1
/sys/bus/acpi/devices/LNXVIDEO:01/status 15
/sys/bus/acpi/devices/MSFT0101:00/status 15
/sys/bus/acpi/devices/PNP0103:00/status 15
/sys/bus/acpi/devices/PNP0C02:03/status 3
/sys/bus/acpi/devices/PNP0C02:05/status 3
/sys/bus/acpi/devices/PNP0C09:00/status 15
/sys/bus/acpi/devices/PNP0C0A:00/status 31
/sys/bus/acpi/devices/PNP0C0C:00/status 15
/sys/bus/acpi/devices/PNP0C0F:00/status 9
/sys/bus/acpi/devices/PNP0C0F:01/status 9
/sys/bus/acpi/devices/PNP0C0F:02/status 9
/sys/bus/acpi/devices/PNP0C0F:03/status 9
/sys/bus/acpi/devices/PNP0C0F:04/status 9
/sys/bus/acpi/devices/PNP0C0F:05/status 9
/sys/bus/acpi/devices/PNP0C0F:06/status 9
/sys/bus/acpi/devices/PNP0C0F:07/status 9
/sys/bus/acpi/devices/SMO8810:00/status 15
/sys/bus/acpi/devices/device:09/status 15
/sys/bus/acpi/devices/device:59/status 15
/sys/bus/acpi/devices/device:6a/status 11

!!Kernel Information
!!------------------

Kernel release: 4.8.0-54-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.8.0-54-generic
Library version: 1.1.0
Utilities version: 1.1.0

!!Loaded ALSA modules
!!-------------------

snd_hda_intel

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
      Installed - Yes (/usr/bin/pulseaudio)
      Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

 0 [PCH ]: HDA-Intel - HDA Intel PCH
                      HDA Intel PCH at 0xd5228000 irq 284

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1f.3 0403: 8086:9d71 (rev 21)
 Subsystem: 1028:0786

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2

!!Loaded sound module options
!!---------------------------

!!Module: snd_hda_intel
 align_buffer_size : -1
 bdl_pos_adj : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 beep_mode : N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N,N
 enable : Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y,Y
 enable_msi : -1
 id : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 index : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 jackpoll_ms : 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 model : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 patch : (null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null),(null)
 position_fix : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 power_save : 0
 power_save_controller : Y
 probe_mask : -1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1,-1
 probe_only : 0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0,0
 single_cmd : N
 snoop : -1

!!HDA-Intel Codec information
!!---------------------------
--startcollapse--

Codec: Intel Kabylake HDMI
Address: 2
AFG Function Id: 0x1 (unsol 0)
Vendor Id: 0x8086280b
Subsystem Id: 0x80860101
Revision Id: 0x100000
No Modem Function Group found
Default PCM:
    rates [0x0]:
    bits [0x0]:
    formats [0x0]:
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
State of AFG node 0x01:
  Power states: D0 D3 CLKSTOP EPSS
  Power: setting=D0, actual=D0, Clock-stop-OK
GPIO: io=0, o=0, i=0, unsolicited=0, wake=0
Node 0x02 [Audio Output] wcaps 0x6611: 8-Channels Digital
  Converter: stream=0, channel=0
  Digital: Enabled KAE
  Digital category: 0x0
  IEC Coding Type: 0x0
  PCM:
    rates [0x7f0]: 32000 44100 48000 88200 96000 176400 192000
    bits [0x1a]: 16 24 32
    formats [0x5]: PCM AC3
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
Node 0x03 [Audio Output] wcaps 0x6611: 8-Channels Digital
  Converter: stream=0, channel=0
  Digital: Enabled KAE
  Digital category: 0x0
  IEC Coding Type: 0x0
  PCM:
    rates [0x7f0]: 32000 44100 48000 88200 96000 176400 192000
    bits [0x1a]: 16 24 32
    formats [0x5]: PCM AC3
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
Node 0x04 [Audio Output] wcaps 0x6611: 8-Channels Digital
  Converter: stream=0, channel=0
  Digital: Enabled KAE
  Digital category: 0x0
  IEC Coding Type: 0x0
  PCM:
    rates [0x7f0]: 32000 44100 48000 88200 96000 176400 192000
    bits [0x1a]: 16 24 32
    formats [0x5]: PCM AC3
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
Node 0x05 [Pin Complex] wcaps 0x40778d: 8-Channels Digital Amp-Out CP
  Control: name="IEC958 Playback Con Mask", index=0, device=0
  Control: name="IEC958 Playback Pro Mask", index=0, device=0
  Control: name="IEC958 Playback Default", index=0, device=0
  Control: name="IEC958 Playback Switch", index=0, device=0
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00 0x00]
  Pincap 0x0b000094: OUT Detect HBR HDMI DP
  Pin Default 0x18560010: [Jack] Digital Out at Int HDMI
    Conn = Digital, Color = Unknown
    DefAssociation = 0x1, Sequence = 0x0
  Pin-ctls: 0x00:
  Unsolicited: tag=00, enabled=0
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
  Devices: 0
  Connection: 0
  In-driver Connection: 3
     0x02 0x03 0x04
Node 0x06 [Pin Complex] wcaps 0x40778d: 8-Channels Digital Amp-Out CP
  Control: name="IEC958 Playback Con Mask", index=1, device=0
  Control: name="IEC958 Playback Pro Mask", index=1, device=0
  Control: name="IEC958 Playback Default", index=1, device=0
  Control: name="IEC958 Playback Switch", index=1, device=0
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00 0x00]
  Pincap 0x0b000094: OUT Detect HBR HDMI DP
  Pin Default 0x18560010: [Jack] Digital Out at Int HDMI
    Conn = Digital, Color = Unknown
    DefAssociation = 0x1, Sequence = 0x0
  Pin-ctls: 0x00:
  Unsolicited: tag=00, enabled=0
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
  Devices: 0
  Connection: 0
  In-driver Connection: 3
     0x02 0x03 0x04
Node 0x07 [Pin Complex] wcaps 0x40778d: 8-Channels Digital Amp-Out CP
  Control: name="IEC958 Playback Con Mask", index=2, device=0
  Control: name="IEC958 Playback Pro Mask", index=2, device=0
  Control: name="IEC958 Playback Default", index=2, device=0
  Control: name="IEC958 Playback Switch", index=2, device=0
  Amp-Out caps: ofs=0x00, nsteps=0x00, stepsize=0x00, mute=1
  Amp-Out vals: [0x00 0x00]
  Pincap 0x0b000094: OUT Detect HBR HDMI DP
  Pin Default 0x18560010: [Jack] Digital Out at Int HDMI
    Conn = Digital, Color = Unknown
    DefAssociation = 0x1, Sequence = 0x0
  Pin-ctls: 0x00:
  Unsolicited: tag=00, enabled=0
  Power states: D0 D3 EPSS
  Power: setting=D0, actual=D0
  Devices: 0
  Connection: 0
  In-driver Connection: 3
     0x02 0x03 0x04
Node 0x08 [Vendor Defined Widget] wcaps 0xf00000: Mono
--endcollapse--

!!ALSA Device nodes
!!-----------------

crw-rw---- 1 root audio 116, 2 Jun 7 22:49 /dev/snd/controlC0
crw-rw---- 1 root audio 116, 6 Jun 7 22:49 /dev/snd/hwC0D2
crw-rw---- 1 root audio 116, 3 Jun 7 22:50 /dev/snd/pcmC0D3p
crw-rw---- 1 root audio 116, 4 Jun 7 22:50 /dev/snd/pcmC0D7p
crw-rw---- 1 root audio 116, 5 Jun 7 22:50 /dev/snd/pcmC0D8p
crw-rw---- 1 root audio 116, 1 Jun 7 22:49 /dev/snd/seq
crw-rw---- 1 root audio 116, 33 Jun 7 22:49 /dev/snd/timer

/dev/snd/by-path:
total 0
drwxr-xr-x 2 root root 60 Jun 7 22:49 .
drwxr-xr-x 3 root root 200 Jun 7 22:49 ..
lrwxrwxrwx 1 root root 12 Jun 7 22:49 pci-0000:00:1f.3 -> ../controlC0

!!Aplay/Arecord output
!!--------------------

APLAY

**** List of PLAYBACK Hardware Devices ****
card 0: PCH [HDA Intel PCH], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 7: HDMI 1 [HDMI 1]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: PCH [HDA Intel PCH], device 8: HDMI 2 [HDMI 2]
  Subdevices: 1/1
  Subdevice #0: subdevice #0

ARECORD

**** List of CAPTURE Hardware Devices ****

!!Amixer output
!!-------------

!!-------Mixer controls for card 0 [PCH]

Card hw:0 'PCH'/'HDA Intel PCH at 0xd5228000 irq 284'
  Mixer name : 'Intel Kabylake HDMI'
  Components : 'HDA:8086280b,80860101,00100000'
  Controls : 22
  Simple ctrls : 4
Simple mixer control 'PCM',0
  Capabilities: pvolume
  Playback channels: Front Left - Front Right
  Limits: Playback 0 - 255
  Mono:
  Front Left: Playback 254 [100%] [-0.20dB]
  Front Right: Playback 254 [100%] [-0.20dB]
Simple mixer control 'IEC958',0
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',1
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]
Simple mixer control 'IEC958',2
  Capabilities: pswitch pswitch-joined
  Playback channels: Mono
  Mono: Playback [on]

!!Alsactl output
!!--------------

--startcollapse--
state.PCH {
 control.1 {
  iface CARD
  name 'HDMI/DP,pcm=3 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.2 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.3 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.4 {
  iface MIXER
  name 'IEC958 Playback Default'
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.5 {
  iface MIXER
  name 'IEC958 Playback Switch'
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.6 {
  iface PCM
  device 3
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.7 {
  iface CARD
  name 'HDMI/DP,pcm=7 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.8 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  index 1
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.9 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  index 1
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.10 {
  iface MIXER
  name 'IEC958 Playback Default'
  index 1
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.11 {
  iface MIXER
  name 'IEC958 Playback Switch'
  index 1
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.12 {
  iface PCM
  device 7
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.13 {
  iface CARD
  name 'HDMI/DP,pcm=8 Jack'
  value false
  comment {
   access read
   type BOOLEAN
   count 1
  }
 }
 control.14 {
  iface MIXER
  name 'IEC958 Playback Con Mask'
  index 2
  value '0fff000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.15 {
  iface MIXER
  name 'IEC958 Playback Pro Mask'
  index 2
  value '0f00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access read
   type IEC958
   count 1
  }
 }
 control.16 {
  iface MIXER
  name 'IEC958 Playback Default'
  index 2
  value '0400000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000'
  comment {
   access 'read write'
   type IEC958
   count 1
  }
 }
 control.17 {
  iface MIXER
  name 'IEC958 Playback Switch'
  index 2
  value true
  comment {
   access 'read write'
   type BOOLEAN
   count 1
  }
 }
 control.18 {
  iface PCM
  device 8
  name ELD
  value ''
  comment {
   access 'read volatile'
   type BYTES
   count 0
  }
 }
 control.19 {
  iface PCM
  device 3
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
 control.20 {
  iface PCM
  device 7
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
 control.21 {
  iface PCM
  device 8
  name 'Playback Channel Map'
  value.0 0
  value.1 0
  value.2 0
  value.3 0
  value.4 0
  value.5 0
  value.6 0
  value.7 0
  comment {
   access 'read write'
   type INTEGER
   count 8
   range '0 - 36'
  }
 }
 control.22 {
  iface MIXER
  name 'PCM Playback Volume'
  value.0 254
  value.1 254
  comment {
   access 'read write user'
   type INTEGER
   count 2
   range '0 - 255'
   tlv '0000000100000008ffffec1400000014'
   dbmin -5100
   dbmax 0
   dbvalue.0 -20
   dbvalue.1 -20
  }
 }
}
--endcollapse--

!!All Loaded Modules
!!------------------

Module
ccm
snd_hda_codec_hdmi
rfcomm
bnep
rtsx_usb_ms
memstick
hid_multitouch
binfmt_misc
i2c_designware_platform
i2c_designware_core
arc4
dell_wmi
sparse_keymap
dell_smbios
dcdbas
dell_smm_hwmon
intel_rapl
x86_pkg_temp_thermal
intel_powerclamp
coretemp
kvm_intel
iwlmvm
kvm
mac80211
irqbypass
crct10dif_pclmul
snd_soc_skl
snd_soc_skl_ipc
crc32_pclmul
snd_soc_sst_ipc
snd_soc_sst_dsp
snd_hda_ext_core
snd_soc_sst_match
ghash_clmulni_intel
snd_soc_core
snd_compress
ac97_bus
snd_pcm_dmaengine
snd_hda_intel
snd_hda_codec
aesni_intel
snd_hda_core
aes_x86_64
lrw
snd_hwdep
glue_helper
uvcvideo
snd_pcm
ablk_helper
cryptd
snd_seq_midi
snd_seq_midi_event
snd_rawmidi
videobuf2_vmalloc
snd_seq
videobuf2_memops
serio_raw
videobuf2_v4l2
iwlwifi
videobuf2_core
snd_seq_device
videodev
snd_timer
input_leds
joydev
cfg80211
media
snd
soundcore
btusb
btrtl
mei_me
idma64
mei
virt_dma
shpchp
processor_thermal_device
intel_pch_thermal
intel_soc_dts_iosf
intel_lpss_pci
hci_uart
btbcm
btqca
btintel
bluetooth
int3403_thermal
dell_smo8800
acpi_pad
tpm_crb
int3402_thermal
dell_rbtn
int340x_thermal_zone
intel_lpss_acpi
intel_lpss
int3400_thermal
acpi_thermal_rel
mac_hid
acpi_als
kfifo_buf
industrialio
parport_pc
ppdev
lp
parport
autofs4
hid_logitech_hidpp
hid_logitech_dj
hid_generic
rtsx_usb_sdmmc
rtsx_usb
usbhid
nouveau
i915
mxm_wmi
ttm
i2c_algo_bit
psmouse
drm_kms_helper
syscopyarea
sysfillrect
sysimgblt
fb_sys_fops
r8169
drm
mii
ahci
libahci
i2c_hid
hid
wmi
pinctrl_sunrisepoint
video
pinctrl_intel
fjes

!!Sysfs Files
!!-----------

/sys/class/sound/hwC0D2/init_pin_configs:
0x05 0x18560010
0x06 0x18560010
0x07 0x18560010

/sys/class/sound/hwC0D2/driver_pin_configs:

/sys/class/sound/hwC0D2/user_pin_configs:

/sys/class/sound/hwC0D2/init_verbs:

/sys/class/sound/hwC0D2/hints:

!!ALSA/HDA dmesg
!!--------------

[ 4.793901] USB Video Class driver (1.1.1)
[ 4.796963] snd_hda_intel 0000:00:1f.3: enabling device (0000 -> 0002)
[ 4.802109] iwlwifi 0000:02:00.0: loaded firmware version 22.391740.0 op_mode iwlmvm
--
[ 5.222880] hid-multitouch 0018:06CB:7E92.0007: input,hidraw4: I2C HID v1.00 Mouse [DELL0786:00 06CB:7E92] on i2c-DELL0786:00
[ 6.898610] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_component_bind_ops [i915])
[ 7.541511] audit: type=1400 audit(1496868594.682:2): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/sbin/dhclient" pid=743 comm="apparmor_parser"
--
[ 9.768588] Bluetooth: RFCOMM ver 1.11
[ 9.943117] snd_hda_intel 0000:00:1f.3: azx_get_response timeout, switching to polling mode: last cmd=0x000f0000
[ 10.952550] snd_hda_intel 0000:00:1f.3: No response from codec, disabling MSI: last cmd=0x000f0000
[ 11.077029] usb 1-9: reset full-speed USB device number 7 using xhci_hcd
[ 11.961984] snd_hda_intel 0000:00:1f.3: Codec #0 probe error; disabling it...
[ 11.973721] input: HDA Intel PCH HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input17
[ 11.973783] input: HDA Intel PCH HDMI/DP,pcm=7 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input18
[ 11.973835] input: HDA Intel PCH HDMI/DP,pcm=8 as /devices/pci0000:00/0000:00:1f.3/sound/card0/input19
[ 11.982091] usb 1-9: reset full-speed USB device number 7 using xhci_hcd

Result of running: cat /var/log/syslog* | grep -i pulse
Jun 8 01:05:53 Jurek pulseaudio[1180]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 8 01:05:53 Jurek pulseaudio[1198]: [pulseaudio] pid.c: Daemon already running.
Jun 8 01:06:01 Jurek pulseaudio[1967]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 8 01:06:19 Jurek pulseaudio[1180]: [pulseaudio] module.c: After module unload, module 'module-null-sink' was still loaded!
Jun 7 18:11:08 Jurek pulseaudio[2085]: [alsa-sink-ALC3246 Analog] alsa-mixer.c: Failed to set switch of Headphone: Input/output error
Jun 7 18:11:08 Jurek pulseaudio[2085]: [alsa-sink-ALC3246 Analog] alsa-mixer.c: Failed to set switch of Speaker: Input/output error
Jun 7 18:11:11 Jurek pulseaudio[2085]: [alsa-sink-ALC3246 Analog] alsa-mixer.c: Failed to set switch of Speaker: Input/output error
Jun 7 18:11:25 Jurek pulseaudio[2085]: [pulseaudio] alsa-mixer.c: Failed to set switch of Headphone: Input/output error
Jun 7 18:11:25 Jurek pulseaudio[2085]: [pulseaudio] alsa-mixer.c: Failed to set switch of Speaker: Input/output error
Jun 7 18:11:30 Jurek pulseaudio[2085]: [pulseaudio] alsa-mixer.c: Failed to set volume of Headphone: Input/output error
Jun 7 18:11:31 Jurek pulseaudio[2085]: [alsa-sink-ALC3246 Analog] alsa-mixer.c: Failed to set switch of Speaker: Input/output error
Jun 7 18:11:31 Jurek pulseaudio[2085]: [alsa-sink-ALC3246 Analog] alsa-mixer.c: Failed to set switch of Headphone: Input/output error
Jun 7 18:11:32 Jurek pulseaudio[2085]: [alsa-sink-ALC3246 Analog] alsa-mixer.c: Failed to set switch of Headphone: Input/output error
Jun 7 18:11:32 Jurek pulseaudio[2085]: [alsa-sink-ALC3246 Analog] alsa-mixer.c: Failed to set switch of Speaker: Input/output error
Jun 7 18:12:34 Jurek pulseaudio[2085]: message repeated 2 times: [ [alsa-sink-ALC3246 Analog] alsa-mixer.c: Failed to set switch of Speaker: Input/output error]
Jun 7 18:13:55 Jurek pulseaudio[1150]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:13:55 Jurek pulseaudio[1167]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:16:07 Jurek pulseaudio[1973]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:16:07 Jurek pulseaudio[2026]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:16:07 Jurek pulseaudio[2031]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:16:23 Jurek pulseaudio[1150]: [pulseaudio] module.c: After module unload, module 'module-null-sink' was still loaded!
Jun 7 18:33:08 Jurek pulseaudio[1189]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:33:08 Jurek pulseaudio[1171]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:33:24 Jurek pulseaudio[2093]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:33:24 Jurek pulseaudio[2126]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:33:24 Jurek pulseaudio[2128]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:38:34 Jurek pulseaudio[1161]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:38:34 Jurek pulseaudio[1175]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:38:45 Jurek pulseaudio[2094]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:38:45 Jurek pulseaudio[2128]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:38:45 Jurek pulseaudio[2130]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:39:04 Jurek pulseaudio[1161]: [pulseaudio] module.c: After module unload, module 'module-null-sink' was still loaded!
Jun 7 18:43:47 Jurek pulseaudio[3570]: [pulseaudio] authkey.c: Failed to open cookie file '/home/jurek/.config/pulse/cookie': No such file or directory
Jun 7 18:43:47 Jurek pulseaudio[3570]: [pulseaudio] authkey.c: Failed to load authentication key '/home/jurek/.config/pulse/cookie': No such file or directory
Jun 7 18:43:47 Jurek pulseaudio[3570]: [pulseaudio] authkey.c: Failed to open cookie file '/home/jurek/.pulse-cookie': No such file or directory
Jun 7 18:43:47 Jurek pulseaudio[3570]: [pulseaudio] authkey.c: Failed to load authentication key '/home/jurek/.pulse-cookie': No such file or directory
Jun 7 18:43:47 Jurek pulseaudio[3570]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:43:52 Jurek pulseaudio[3579]: [pulseaudio] authkey.c: Failed to open cookie file '/home/jurek/.config/pulse/cookie': No such file or directory
Jun 7 18:43:52 Jurek pulseaudio[3579]: [pulseaudio] authkey.c: Failed to load authentication key '/home/jurek/.config/pulse/cookie': No such file or directory
Jun 7 18:43:52 Jurek pulseaudio[3579]: [pulseaudio] authkey.c: Failed to open cookie file '/home/jurek/.pulse-cookie': No such file or directory
Jun 7 18:43:52 Jurek pulseaudio[3579]: [pulseaudio] authkey.c: Failed to load authentication key '/home/jurek/.pulse-cookie': No such file or directory
Jun 7 18:43:52 Jurek pulseaudio[3579]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:45:10 Jurek pulseaudio[3606]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:47:39 Jurek pulseaudio[18069]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:48:31 Jurek pulseaudio[1151]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:48:31 Jurek pulseaudio[1169]: [pulseaudio] pid.c: Daemon already running.
Jun 7 18:52:09 Jurek pulseaudio[1960]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 18:52:27 Jurek pulseaudio[1151]: [pulseaudio] module.c: After module unload, module 'module-null-sink' was still loaded!
Jun 7 22:49:56 Jurek pulseaudio[1169]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 22:49:56 Jurek pulseaudio[1186]: [pulseaudio] pid.c: Daemon already running.
Jun 7 22:50:03 Jurek pulseaudio[2000]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 22:50:21 Jurek pulseaudio[1169]: [pulseaudio] module.c: After module unload, module 'module-null-sink' was still loaded!
Jun 7 23:09:49 Jurek pulseaudio[1173]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 23:09:49 Jurek pulseaudio[1188]: [pulseaudio] pid.c: Daemon already running.
Jun 7 23:09:56 Jurek pulseaudio[2011]: [pulseaudio] authkey.c: Failed to open cookie file '/home/jurek/.config/pulse/cookie': No such file or directory
Jun 7 23:09:56 Jurek pulseaudio[2011]: [pulseaudio] authkey.c: Failed to load authentication key '/home/jurek/.config/pulse/cookie': No such file or directory
Jun 7 23:09:56 Jurek pulseaudio[2011]: [pulseaudio] authkey.c: Failed to open cookie file '/home/jurek/.pulse-cookie': No such file or directory
Jun 7 23:09:56 Jurek pulseaudio[2011]: [pulseaudio] authkey.c: Failed to load authentication key '/home/jurek/.pulse-cookie': No such file or directory
Jun 7 23:09:56 Jurek pulseaudio[2011]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 23:10:14 Jurek pulseaudio[1173]: [pulseaudio] module.c: After module unload, module 'module-null-sink' was still loaded!
Jun 8 01:31:58 Jurek pulseaudio[1155]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 8 01:31:58 Jurek pulseaudio[1166]: [pulseaudio] pid.c: Daemon already running.
Jun 8 01:32:18 Jurek pulseaudio[2035]: [pulseaudio] pid.c: Daemon already running.
Jun 8 01:32:18 Jurek pulseaudio[2001]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 8 01:32:18 Jurek pulseaudio[2038]: [pulseaudio] pid.c: Daemon already running.
Jun 7 23:40:12 Jurek pulseaudio[1209]: [pulseaudio] pid.c: Daemon already running.
Jun 7 23:40:12 Jurek pulseaudio[1190]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 23:40:42 Jurek pulseaudio[1971]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 7 23:40:42 Jurek pulseaudio[2013]: [pulseaudio] pid.c: Daemon already running.
Jun 7 23:40:42 Jurek pulseaudio[2015]: [pulseaudio] pid.c: Daemon already running.
Jun 8 00:02:01 Jurek pulseaudio[3936]: [pulseaudio] authkey.c: Failed to open cookie file '/home/jurek/.config/pulse/cookie': No such file or directory
Jun 8 00:02:01 Jurek pulseaudio[3936]: [pulseaudio] authkey.c: Failed to load authentication key '/home/jurek/.config/pulse/cookie': No such file or directory
Jun 8 00:02:01 Jurek pulseaudio[3936]: [pulseaudio] authkey.c: Failed to open cookie file '/home/jurek/.pulse-cookie': No such file or directory
Jun 8 00:02:01 Jurek pulseaudio[3936]: [pulseaudio] authkey.c: Failed to load authentication key '/home/jurek/.pulse-cookie': No such file or directory
Jun 8 00:02:01 Jurek pulseaudio[3936]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 8 00:35:52 Jurek pulseaudio[1173]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 8 00:35:52 Jurek pulseaudio[1191]: [pulseaudio] pid.c: Daemon already running.
Jun 8 00:36:03 Jurek pulseaudio[1997]: [pulseaudio] backend-ofono.c: Failed to register as a handsfree audio agent with ofono: org.freedesktop.DBus.Error.ServiceUnknown: The name org.ofono was not provided by any .service files
Jun 8 00:36:21 Jurek pulseaudio[1173]: [pulseaudio] module.c: After module unload, module 'module-null-sink' was still loaded!

Question information

Language:
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Status:
Answered
For:
Ubuntu alsa-driver Edit question
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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

Have you tried resetting your BIOS to failsafe then rebuilding?
Do you have the latest BIOS?

Revision history for this message
Yo mama (jurrrus) said : 		#2

I reset BIOS and its up to date. Neither helped.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#3

Is it the latest BIOS?

Revision history for this message
Yo mama (jurrrus) said : 		#4

Yes, its the latest version. Laptop is newly bought (it has three weeks) and I downloaded newest BIOS from Dell page.

Revision history for this message
Manfred Hampl (m-hampl) said : 		#5

If there is no sound both in Ubuntu and in Windows, then this looks more like being BIOS-related, or a hardware problem and not like a software issue in Ubuntu, or eventually there is some kind of master switch that completely disables sound.

Do headphones work?

I recommend that you run dell diagnostics if that is possible, maybe http://www.dell.com/support/article/SLN115162 helps.

Can you help with this problem?

Provide an answer of your own, or ask Yo mama for more information if necessary.

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