No sound input devices detected after upgrade to 16.04 (Dell Precision 5510)

Asked by kjarmul

Hello,

I was having a few sound issues (i.e. issues with headphone mic not always working, sometimes not being detected) after installing Wine and several wine-dependencies in Ubuntu 14.04. Shortly thereafter, I upgraded to 16.04. Since then, I have not been able to get either headphone mics or the normal built-in microphone for my laptop to work properly. (I also had many issues getting the speakers and headphones as output to work -- but those issues are now solved).

I've tried many different solutions at this point including many changes to my alsa.conf as well as special config files within my /usr/share/pulseaudio/alsa-mixer/paths and following many "solved" descriptions on this site and others. If I plug an external USB camera in, the microphone from the camera is detected and works just fine. Sony headsets with mics as well as one 3.5mm microphone I have (Rode), do not work at all. There are NO input devices listed in my Sound Settings on boot.

Any help would be greatly appreciated as I need to record from my desktop in the coming weeks. Please let me know if you need any other information, thank you!

Alsa-info: http://www.alsa-project.org/db/?f=8c362430b68d97e80aa1d97a1d5b3f0746e63a36

To note: my Dell Precision came shipped with Sputnik's Ubuntu -- along with the Sunrise Point-H HD Audio driver, which is now enabled as it was important to get my speakers working. I also have oem-workaround-jackpoll selected and have the oem-audio-hda-daily-dkms package installed.

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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

Do you have the latest BIOS?

Revision history for this message
kjarmul (kjarmul) said :
#2

Hi @actionparsnip - thanks for your response. I'm unsure if it is updated but will gladly do so if it will help.

Here is my BIOS info:

# dmidecode 3.0
Getting SMBIOS data from sysfs.
SMBIOS 2.8 present.

Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
 Vendor: Dell Inc.
 Version: 01.01.19
 Release Date: 01/25/2016
 Address: 0xF0000
 Runtime Size: 64 kB
 ROM Size: 16384 kB
 Characteristics:
  PCI is supported
  PNP is supported
  BIOS is upgradeable
  BIOS shadowing is allowed
  Boot from CD is supported
  Selectable boot is supported
  EDD is supported
  5.25"/1.2 MB floppy services are supported (int 13h)
  3.5"/720 kB floppy services are supported (int 13h)
  3.5"/2.88 MB floppy services are supported (int 13h)
  Print screen service is supported (int 5h)
  8042 keyboard services are supported (int 9h)
  Serial services are supported (int 14h)
  Printer services are supported (int 17h)
  ACPI is supported
  USB legacy is supported
  Smart battery is supported
  BIOS boot specification is supported
  Function key-initiated network boot is supported
  Targeted content distribution is supported
  UEFI is supported
 BIOS Revision: 1.1

Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#3

Your BIOS is from January 2016.

Get the newest one (Precision 5510 1.2.25 System BIOS, released in May 2017) from here:

http://www.dell.com/support/home/us/en/19/product-support/product/precision-m5510-workstation/drivers/advanced

Revision history for this message
kjarmul (kjarmul) said :
#4

Hi Mark,

Unfortunately the problem persists. I am running on updated BIOS:

# dmidecode 3.0
Getting SMBIOS data from sysfs.
SMBIOS 2.8 present.

Handle 0x0000, DMI type 0, 24 bytes
BIOS Information
 Vendor: Dell Inc.
 Version: 1.2.25
 Release Date: 05/07/2017
 Address: 0xF0000
 Runtime Size: 64 kB
 ROM Size: 16384 kB
 Characteristics:
  PCI is supported
  PNP is supported
  BIOS is upgradeable
  BIOS shadowing is allowed
  Boot from CD is supported
  Selectable boot is supported
  EDD is supported
  5.25"/1.2 MB floppy services are supported (int 13h)
  3.5"/720 kB floppy services are supported (int 13h)
  3.5"/2.88 MB floppy services are supported (int 13h)
  Print screen service is supported (int 5h)
  8042 keyboard services are supported (int 9h)
  Serial services are supported (int 14h)
  Printer services are supported (int 17h)
  ACPI is supported
  USB legacy is supported
  Smart battery is supported
  BIOS boot specification is supported
  Function key-initiated network boot is supported
  Targeted content distribution is supported
  UEFI is supported
 BIOS Revision: 1.2

Do let me know if you need more information, thanks!

Revision history for this message
kjarmul (kjarmul) said :
#5

Hello,

Quick update that now my built-in speakers do not work again either -- after BIOS update (I was using an external monitor with speakers so only noticed after unplugging).

Updated alsa-info.sh http://www.alsa-project.org/db/?f=519a20f9d67ae8fbafcfc9089ae3ada4b5525fef

Revision history for this message
kjarmul (kjarmul) said :
#6

To be more specific, no output or input devices are listed in my Sound Settings. I have also tried forcing alsa to reload and updating this line in my alsa.conf. I noticed my speakers via alsamixer and sometimes muted by unmuting this and reloading has had no effect so far.

options snd-hda-intel model=dell (also tried laptop)

To note: when I call alsa reload some modules fail to reload.

failed: modules still loaded: snd-hda-codec-hdmi snd-hda-codec-realtek snd-hda-codec-generic snd-hda-intel snd-hda-codec snd-hda-core snd-hwdep snd-pcm snd-timer

Revision history for this message
kjarmul (kjarmul) said :
#7

Update: Speakers now working after purge and fresh install. Microphone problems remain. (and still no devices listed in Sound Settings -- input or output).

Latest alsainfo: http://www.alsa-project.org/db/?f=8885557d1cf2f96d036712d8d9f8c52bc5aa98f0

Revision history for this message
Launchpad Janitor (janitor) said :
#8

This question was expired because it remained in the 'Open' state without activity for the last 15 days.

Revision history for this message
kjarmul (kjarmul) said :
#9

Speakers no longer work after reboot. Microphone problems persist. Here is the latest alsainfo:

http://www.alsa-project.org/db/?f=1b962ec4e31a87c4a8b100aeb37ead5684016f88

Revision history for this message
Launchpad Janitor (janitor) said :
#10

This question was expired because it remained in the 'Open' state without activity for the last 15 days.