Lost sound output in Ubuntu 17.04 Dell M7710
Following the troubleshooting procedure from here:
https:/
Tried deleting the user configs, rebooting, etc. Sound did work at one time, but stopped recently.
bash alsa-info.sh --stdout
upload=
!!#####
!!ALSA Information Script v 0.4.64
!!#####
!!Script ran on: Mon May 29 22:35:29 UTC 2017
!!Linux Distribution
!!-----
Ubuntu 17.04 \n \l DISTRIB_ID=Ubuntu DISTRIB_
!!DMI Information
!!---------------
Manufacturer: Dell Inc.
Product Name: Precision 7710
Product Version:
Firmware Version: 1.10.7
Board Vendor: Dell Inc.
Board Name: 08P7T1
!!ACPI Device Status Information
!!---------------
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
/sys/bus/
!!Kernel Information
!!-----
Kernel release: 4.10.0-21-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes
!!ALSA Version
!!------------
Driver version: k4.10.0-21-generic
Library version: 1.1.3
Utilities version: 1.1.3
!!Loaded ALSA modules
!!-----
snd_hda_intel
!!Sound Servers on this system
!!-----
Pulseaudio:
Installed - Yes (/usr/bin/
Running - Yes
!!Soundcards recognised by ALSA
!!-----
1 [HDMI ]: HDA-Intel - HDA ATI HDMI
!!PCI Soundcards installed in the system
!!-----
00:1f.3 Audio device: Intel Corporation Sunrise Point-H HD Audio (rev 31)
01:00.1 Audio device: Advanced Micro Devices, Inc. [AMD/ATI] Cape Verde/Pitcairn HDMI Audio [Radeon HD 7700/7800 Series]
!!Advanced information - PCI Vendor/
!!-----
00:1f.3 0403: 8086:a170 (rev 31)
Subsystem: 1028:06da
--
01:00.1 0403: 1002:aab0
Subsystem: 1028:06da
!!Modprobe options (Sound related)
!!-----
snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_hda_intel: probe_mask=2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2
!!Loaded sound module options
!!-----
!!Module: snd_hda_intel
align_buffer_size : -1
bdl_pos_adj : -1,-1,-
beep_mode : N,N,N,N,
enable : Y,Y,Y,Y,
enable_msi : -1
id : (null),
index : -1,-1,-
jackpoll_ms : 0,0,0,0,
model : (null),
patch : (null),
position_fix : -1,-1,-
power_save : 0
power_
probe_mask : 2,-1,-1,
probe_only : 0,0,0,0,
single_cmd : N
snoop : -1
!!HDA-Intel Codec information
!!-----
--startcollapse--
Codec: ATI R6xx HDMI
Address: 0
AFG Function Id: 0x1 (unsol 0)
Vendor Id: 0x1002aa01
Subsystem Id: 0x00aa0100
Revision Id: 0x100300
No Modem Function Group found
Default PCM:
rates [0x70]: 32000 44100 48000
bits [0x2]: 16
formats [0x1]: PCM
Default Amp-In caps: N/A
Default Amp-Out caps: N/A
State of AFG node 0x01:
Power states: D0 D3 CLKSTOP EPSS
Power: setting=D0, actual=D0, Clock-stop-OK
GPIO: io=0, o=0, i=0, unsolicited=0, wake=0
Node 0x02 [Audio Output] wcaps 0x221: Stereo Digital Stripe
Converter: stream=0, channel=0
Digital: Enabled GenLevel
Digital category: 0x2
IEC Coding Type: 0x0
Node 0x03 [Pin Complex] wcaps 0x400381: Stereo Digital
Control: name="IEC958 Playback Con Mask", index=0, device=0
Control: name="IEC958 Playback Pro Mask", index=0, device=0
Control: name="IEC958 Playback Default", index=0, device=0
Control: name="IEC958 Playback Switch", index=0, device=0
Pincap 0x00000094: OUT Detect HDMI
Pin Default 0x185600f0: [Jack] Digital Out at Int HDMI
Conn = Digital, Color = Unknown
DefAssociation = 0xf, Sequence = 0x0
Pin-ctls: 0x40: OUT
Unsolicited: tag=01, enabled=1
Connection: 1
0x02
Node 0x04 [Audio Output] wcaps 0x221: Stereo Digital Stripe
Converter: stream=1, channel=0
Digital: Enabled
Digital category: 0x0
IEC Coding Type: 0x0
Node 0x05 [Pin Complex] wcaps 0x400381: Stereo Digital
Control: name="IEC958 Playback Con Mask", index=1, device=0
Control: name="IEC958 Playback Pro Mask", index=1, device=0
Control: name="IEC958 Playback Default", index=1, device=0
Control: name="IEC958 Playback Switch", index=1, device=0
Pincap 0x00000094: OUT Detect HDMI
Pin Default 0x185600f0: [Jack] Digital Out at Int HDMI
Conn = Digital, Color = Unknown
DefAssociation = 0xf, Sequence = 0x0
Pin-ctls: 0x40: OUT
Unsolicited: tag=02, enabled=1
Connection: 1
0x04
Node 0x06 [Audio Output] wcaps 0x221: Stereo Digital Stripe
Converter: stream=0, channel=0
Digital:
Digital category: 0x0
IEC Coding Type: 0x0
Node 0x07 [Pin Complex] wcaps 0x400381: Stereo Digital
Pincap 0x00000094: OUT Detect HDMI
Pin Default 0x585600f0: [N/A] Digital Out at Int HDMI
Conn = Digital, Color = Unknown
DefAssociation = 0xf, Sequence = 0x0
Pin-ctls: 0x40: OUT
Unsolicited: tag=00, enabled=0
Connection: 1
0x06
Node 0x08 [Audio Output] wcaps 0x221: Stereo Digital Stripe
Converter: stream=0, channel=0
Digital:
Digital category: 0x0
IEC Coding Type: 0x0
Node 0x09 [Pin Complex] wcaps 0x400381: Stereo Digital
Pincap 0x00000094: OUT Detect HDMI
Pin Default 0x585600f0: [N/A] Digital Out at Int HDMI
Conn = Digital, Color = Unknown
DefAssociation = 0xf, Sequence = 0x0
Pin-ctls: 0x40: OUT
Unsolicited: tag=00, enabled=0
Connection: 1
0x08
Node 0x0a [Audio Output] wcaps 0x221: Stereo Digital Stripe
Converter: stream=0, channel=0
Digital:
Digital category: 0x0
IEC Coding Type: 0x0
Node 0x0b [Pin Complex] wcaps 0x400381: Stereo Digital
Pincap 0x00000094: OUT Detect HDMI
Pin Default 0x585600f0: [N/A] Digital Out at Int HDMI
Conn = Digital, Color = Unknown
DefAssociation = 0xf, Sequence = 0x0
Pin-ctls: 0x40: OUT
Unsolicited: tag=00, enabled=0
Connection: 1
0x0a
Node 0x0c [Audio Output] wcaps 0x221: Stereo Digital Stripe
Converter: stream=0, channel=0
Digital:
Digital category: 0x0
IEC Coding Type: 0x0
Node 0x0d [Pin Complex] wcaps 0x400381: Stereo Digital
Pincap 0x00000094: OUT Detect HDMI
Pin Default 0x585600f0: [N/A] Digital Out at Int HDMI
Conn = Digital, Color = Unknown
DefAssociation = 0xf, Sequence = 0x0
Pin-ctls: 0x40: OUT
Unsolicited: tag=00, enabled=0
Connection: 1
0x0c
--endcollapse--
!!ALSA Device nodes
!!-----------------
crw-rw----+ 1 root audio 116, 2 May 29 18:31 /dev/snd/controlC1
crw-rw----+ 1 root audio 116, 5 May 29 18:31 /dev/snd/hwC1D0
crw-rw----+ 1 root audio 116, 3 May 29 18:31 /dev/snd/pcmC1D3p
crw-rw----+ 1 root audio 116, 4 May 29 18:31 /dev/snd/pcmC1D7p
crw-rw----+ 1 root audio 116, 1 May 29 18:31 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 May 29 18:31 /dev/snd/timer
/dev/snd/by-path:
total 0
drwxr-xr-x 2 root root 60 May 29 18:31 .
drwxr-xr-x 3 root root 180 May 29 18:31 ..
lrwxrwxrwx 1 root root 12 May 29 18:31 pci-0000:01:00.1 -> ../controlC1
!!Aplay/Arecord output
!!-----
APLAY
**** List of PLAYBACK Hardware Devices ****
card 1: HDMI [HDA ATI HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: HDMI [HDA ATI HDMI], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
ARECORD
**** List of CAPTURE Hardware Devices ****
!!Amixer output
!!-------------
!!-------Mixer controls for card 1 [HDMI]
Card hw:1 'HDMI'/'HDA ATI HDMI at 0xdfc60000 irq 133'
Mixer name : 'ATI R6xx HDMI'
Components : 'HDA:1002aa01,
Controls : 14
Simple ctrls : 2
Simple mixer control 'IEC958',0
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
Simple mixer control 'IEC958',1
Capabilities: pswitch pswitch-joined
Playback channels: Mono
Mono: Playback [on]
!!Alsactl output
!!--------------
--startcollapse--
state.HDMI {
control.1 {
iface CARD
name 'HDMI/DP,pcm=3 Jack'
value false
comment {
access read
type BOOLEAN
count 1
}
}
control.2 {
iface MIXER
name 'IEC958 Playback Con Mask'
value '0fff0000000000
comment {
access read
type IEC958
count 1
}
}
control.3 {
iface MIXER
name 'IEC958 Playback Pro Mask'
value '0f000000000000
comment {
access read
type IEC958
count 1
}
}
control.4 {
iface MIXER
name 'IEC958 Playback Default'
value '04820002000000
comment {
access 'read write'
type IEC958
count 1
}
}
control.5 {
iface MIXER
name 'IEC958 Playback Switch'
value true
comment {
access 'read write'
type BOOLEAN
count 1
}
}
control.6 {
iface PCM
device 3
name ELD
value ''
comment {
access 'read volatile'
type BYTES
count 0
}
}
control.7 {
iface CARD
name 'HDMI/DP,pcm=7 Jack'
value false
comment {
access read
type BOOLEAN
count 1
}
}
control.8 {
iface MIXER
name 'IEC958 Playback Con Mask'
index 1
value '0fff0000000000
comment {
access read
type IEC958
count 1
}
}
control.9 {
iface MIXER
name 'IEC958 Playback Pro Mask'
index 1
value '0f000000000000
comment {
access read
type IEC958
count 1
}
}
control.10 {
iface MIXER
name 'IEC958 Playback Default'
index 1
value '04000000000000
comment {
access 'read write'
type IEC958
count 1
}
}
control.11 {
iface MIXER
name 'IEC958 Playback Switch'
index 1
value true
comment {
access 'read write'
type BOOLEAN
count 1
}
}
control.12 {
iface PCM
device 7
name ELD
value ''
comment {
access 'read volatile'
type BYTES
count 0
}
}
control.13 {
iface PCM
device 3
name 'Playback Channel Map'
value.0 0
value.1 0
value.2 0
value.3 0
value.4 0
value.5 0
value.6 0
value.7 0
comment {
access 'read write'
type INTEGER
count 8
range '0 - 36'
}
}
control.14 {
iface PCM
device 7
name 'Playback Channel Map'
value.0 0
value.1 0
value.2 0
value.3 0
value.4 0
value.5 0
value.6 0
value.7 0
comment {
access 'read write'
type INTEGER
count 8
range '0 - 36'
}
}
}
--endcollapse--
!!All Loaded Modules
!!-----
Module
vmnet
rfcomm
vmw_vsock_
vsock
vmw_vmci
vmmon
ccm
cmac
uhid
bnep
binfmt_misc
intel_rapl
x86_pkg_
intel_powerclamp
coretemp
kvm_intel
kvm
irqbypass
intel_cstate
arc4
dell_wmi
sparse_keymap
iwlmvm
mac80211
dell_laptop
snd_seq_midi
dell_smbios
snd_seq_midi_event
dcdbas
dell_smm_hwmon
snd_rawmidi
snd_seq
iwlwifi
snd_hda_codec_hdmi
snd_hda_intel
input_leds
intel_rapl_perf
snd_hda_codec
joydev
rtsx_pci_ms
snd_hda_core
serio_raw
cfg80211
snd_hwdep
snd_pcm
memstick
btusb
btrtl
snd_seq_device
snd_timer
snd
soundcore
mei_me
mei
processor_
shpchp
intel_soc_dts_iosf
intel_pch_thermal
hci_uart
btbcm
btqca
btintel
bluetooth
int3403_thermal
dell_smo8800
int3402_thermal
int3400_thermal
intel_lpss_acpi
intel_lpss
acpi_thermal_rel
int340x_
acpi_als
dell_rbtn
acpi_pad
kfifo_buf
mac_hid
industrialio
parport_pc
sunrpc
ppdev
lp
parport
ip_tables
x_tables
autofs4
algif_skcipher
af_alg
dm_crypt
amdgpu
rtsx_pci_sdmmc
crct10dif_pclmul
amdkfd
crc32_pclmul
ghash_clmulni_intel
pcbc
amd_iommu_v2
i915
radeon
aesni_intel
aes_x86_64
crypto_simd
glue_helper
ttm
cryptd
i2c_algo_bit
drm_kms_helper
e1000e
psmouse
syscopyarea
sysfillrect
sysimgblt
ptp
fb_sys_fops
pps_core
drm
rtsx_pci
ahci
libahci
wmi
i2c_hid
pinctrl_
video
hid
pinctrl_intel
fjes
!!Sysfs Files
!!-----------
/sys/class/
0x03 0x185600f0
0x05 0x185600f0
0x07 0x585600f0
0x09 0x585600f0
0x0b 0x585600f0
0x0d 0x585600f0
/sys/class/
/sys/class/
/sys/class/
/sys/class/
!!ALSA/HDA dmesg
!!--------------
[ 22.562512] Bluetooth: hci0: Firmware revision 0.0 build 118 week 50 2016
[ 22.582963] snd_hda_intel 0000:00:1f.3: bound 0000:00:02.0 (ops i915_audio_
[ 22.582986] snd_hda_intel 0000:01:00.1: enabling device (0000 -> 0002)
[ 22.583053] snd_hda_intel 0000:01:00.1: Handle vga_switcheroo audio client
[ 22.583054] snd_hda_intel 0000:01:00.1: Force to non-snoop mode
[ 22.589187] input: HDA ATI HDMI HDMI/DP,pcm=3 as /devices/
[ 22.589221] input: HDA ATI HDMI HDMI/DP,pcm=7 as /devices/
[ 22.591085] Intel(R) Wireless WiFi driver for Linux
--
[ 22.597796] iwlwifi 0000:02:00.0: Direct firmware load for iwlwifi-
[ 22.606654] snd_hda_intel 0000:00:1f.3: no codecs initialized
[ 22.607316] iwlwifi 0000:02:00.0: loaded firmware version 21.302800.0 op_mode iwlmvm
Question information
- Language:
- English Edit question
- Status:
- Solved
- Assignee:
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- Solved by:
- Karl Pizzolatto
- Solved:
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