Ubuntu
alsa-driver package

Sound card not working - dummy output

Asked by Milos

My card and microphone are not working.
I followed this Step 3 https://help.ubuntu.com/community/SoundTroubleshootingProcedure

This is the output of: wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh

--2017-03-27 19:42:14-- http://www.alsa-project.org/alsa-info.sh
Resolving www.alsa-project.org (www.alsa-project.org)... 77.48.224.243
Connecting to www.alsa-project.org (www.alsa-project.org)|77.48.224.243|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://git.alsa-project.org/?p=alsa-utils.git;a=blob_plain;f=alsa-info/alsa-info.sh [following]
--2017-03-27 19:42:14-- http://git.alsa-project.org/?p=alsa-utils.git;a=blob_plain;f=alsa-info/alsa-info.sh
Resolving git.alsa-project.org (git.alsa-project.org)... 77.48.224.243
Connecting to git.alsa-project.org (git.alsa-project.org)|77.48.224.243|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/x-sh]
Saving to: ‘alsa-info.sh’

alsa-info.sh [ <=> ] 28,03K --.-KB/s in 0,05s

2017-03-27 19:42:14 (616 KB/s) - ‘alsa-info.sh’ saved [28707]

ALSA Information Script v 0.4.64
--------------------------------

This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.

  dmesg
  lspci
  lsmod
  aplay
  amixer
  alsactl
  /proc/asound/
  /sys/class/sound/
  ~/.asoundrc (etc.)

See './alsa-info.sh --help' for command line options.

Automatically upload ALSA information to www.alsa-project.org? [y/N] : y
Uploading information to www.alsa-project.org ... Done!

Your ALSA information is located at http://www.alsa-project.org/db/?f=4ec468bda008f264f1c8c7b64ed1bb5a98bd4e4e

Please inform the person helping you.

Question information

Language:
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Status:
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For:
Ubuntu alsa-driver Edit question
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Revision history for this message
Milos (milosmadic) said : 		#1

This is the out of Step 4:

cat /proc/asound/{version,cards,devices,hwdep,pcm,seq/clients}; ls -l /usr/share/pulseaudio/alsa-mixer/paths/; sudo rm /etc/asound.conf; sudo rm -r ~/.pulse ~/.asound* ;sudo rm ~/.pulse-cookie; sudo apt-get update; sudo apt-get install aptitude; sudo aptitude install paman gnome-alsamixer libasound2-plugins padevchooser libsdl1.2debian-pulseaudio; sudo lshw -short;ls -lart /dev/snd; find /lib/modules/`uname -r` | grep snd ;cat /dev/sndstat; lspci -nn; lsusb; sudo which alsactl; sudo fuser -v /dev/dsp /dev/snd/* ; dpkg -S bin/slmodemd; dmesg | egrep 'EMU|probe|emu|ALSA|alsa|ac97|udi|snd|ound|irmware'; sudo /etc/init.d/sl-modem-daemon status; sudo grep model /etc/modprobe.d/* ; sudo dmidecode|egrep 'anufact|roduct|erial|elease'; lsmod | egrep 'snd|usb|midi|udio'; pacmd list-sinks; aplay -l; sudo alsa force-reload; ubuntu-support-status ; sudo lshw -C sound

Advanced Linux Sound Architecture Driver Version k4.4.0-70-generic.
--- no soundcards ---
  1: : sequencer
 33: : timer
Client info
  cur clients : 1
  peak clients : 1
  max clients : 192

Client 0 : "System" [Kernel]
  Port 0 : "Timer" (Rwe-)
  Port 1 : "Announce" (R-e-)
Client 14 : "Midi Through" [Kernel]
  Port 0 : "Midi Through Port-0" (RWe-)
total 152
-rw-r--r-- 1 root root 1415 јан 6 01:31 analog-input-aux.conf
-rw-r--r-- 1 root root 2056 јан 6 01:31 analog-input.conf
-rw-r--r-- 1 root root 5769 јан 6 01:31 analog-input.conf.common
-rw-r--r-- 1 root root 2185 јан 6 01:31 analog-input-dock-mic.conf
-rw-r--r-- 1 root root 1420 јан 6 01:31 analog-input-fm.conf
-rw-r--r-- 1 root root 2196 јан 6 01:31 analog-input-front-mic.conf
-rw-r--r-- 1 root root 2298 јан 6 01:31 analog-input-headphone-mic.conf
-rw-r--r-- 1 root root 2360 јан 6 01:31 analog-input-headset-mic.conf
-rw-r--r-- 1 root root 2797 јан 6 01:31 analog-input-internal-mic-always.conf
-rw-r--r-- 1 root root 3155 јан 6 01:31 analog-input-internal-mic.conf
-rw-r--r-- 1 root root 2486 јан 6 01:31 analog-input-linein.conf
-rw-r--r-- 1 root root 2662 јан 6 01:31 analog-input-mic.conf
-rw-r--r-- 1 root root 1330 јан 6 01:31 analog-input-mic.conf.common
-rw-r--r-- 1 root root 1457 јан 6 01:31 analog-input-mic-line.conf
-rw-r--r-- 1 root root 2185 јан 6 01:31 analog-input-rear-mic.conf
-rw-r--r-- 1 root root 1425 јан 6 01:31 analog-input-tvtuner.conf
-rw-r--r-- 1 root root 1385 јан 6 01:31 analog-input-video.conf
-rw-r--r-- 1 root root 1929 јан 6 01:31 analog-output.conf
-rw-r--r-- 1 root root 10609 јан 6 01:31 analog-output.conf.common
-rw-r--r-- 1 root root 2139 јан 6 01:31 analog-output-headphones-2.conf
-rw-r--r-- 1 root root 3147 јан 6 01:31 analog-output-headphones.conf
-rw-r--r-- 1 root root 4095 јан 6 01:31 analog-output-lineout.conf
-rw-r--r-- 1 root root 1993 јан 6 01:31 analog-output-mono.conf
-rw-r--r-- 1 root root 3725 јан 6 01:31 analog-output-speaker-always.conf
-rw-r--r-- 1 root root 4521 јан 6 01:31 analog-output-speaker.conf
-rw-r--r-- 1 root root 159 јан 6 01:31 hdmi-output-0.conf
-rw-r--r-- 1 root root 161 јан 6 01:31 hdmi-output-1.conf
-rw-r--r-- 1 root root 161 јан 6 01:31 hdmi-output-2.conf
-rw-r--r-- 1 root root 161 јан 6 01:31 hdmi-output-3.conf
-rw-r--r-- 1 root root 163 јан 6 01:31 hdmi-output-4.conf
-rw-r--r-- 1 root root 163 јан 6 01:31 hdmi-output-5.conf
-rw-r--r-- 1 root root 163 јан 6 01:31 hdmi-output-6.conf
-rw-r--r-- 1 root root 163 јан 6 01:31 hdmi-output-7.conf
-rw-r--r-- 1 root root 712 јан 6 01:31 iec958-stereo-output.conf
[sudo] password for madic:
rm: cannot remove '/etc/asound.conf': No such file or directory
rm: cannot remove '/home/madic/.pulse': No such file or directory
rm: cannot remove '/home/madic/.asound*': No such file or directory
rm: cannot remove '/home/madic/.pulse-cookie': No such file or directory
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libasound2-plugins is already installed at the requested version (1.1.0-0ubuntu1)
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  libbonoboui2-common{a} libglade2-0{a} libglademm-2.4-1v5{a}
  libgnome2-0{a} libgnome2-bin{a} libgnomecanvas2-0{a}
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H/W path Device Class Description
=====================================================
                           system Inspiron 5559 (06B2)
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/0/45/43 memory 512KiB L2 cache
/0/45/44 memory 4MiB L3 cache
/0/41 memory 64KiB L1 cache
/0/46 memory 16GiB System Memory
/0/46/0 memory 8GiB SODIMM DDR3 Synchronous 1600 MHz
/0/46/1 memory 8GiB SODIMM DDR3 Synchronous 1600 MHz
/0/100 bridge Sky Lake Host Bridge/DRAM Registers
/0/100/2 display Sky Lake Integrated Graphics
/0/100/14 bus Intel Corporation
/0/100/14/0 usb2 bus xHCI Host Controller
/0/100/14/1 usb1 bus xHCI Host Controller
/0/100/14/1/5 multimedia Integrated_Webcam_HD
/0/100/14/1/6 generic USB2.0-CRW
/0/100/14/1/8 communication Bluetooth wireless interface
/0/100/14.2 generic Intel Corporation
/0/100/15 generic Intel Corporation
/0/100/15.1 generic Intel Corporation
/0/100/16 communication Intel Corporation
/0/100/17 storage Intel Corporation
/0/100/1c bridge Intel Corporation
/0/100/1c/0 generic Illegal Vendor ID
/0/100/1c.4 bridge Intel Corporation
/0/100/1c.4/0 wlp2s0 network Wireless 3160
/0/100/1c.5 bridge Intel Corporation
/0/100/1c.5/0 enp3s0 network RTL8101/2/6E PCI Express Fast/Gigabit
/0/100/1f bridge Intel Corporation
/0/100/1f.2 memory Memory controller
/0/100/1f.3 multimedia Intel Corporation
/0/100/1f.4 bus Intel Corporation
/0/1 scsi0 storage
/0/1/0.0.0 /dev/sda disk 250GB Samsung SSD 850
/0/1/0.0.0/1 /dev/sda1 volume 511MiB Windows FAT volume
/0/1/0.0.0/2 /dev/sda2 volume 216GiB EXT4 volume
/0/1/0.0.0/3 /dev/sda3 volume 15GiB Linux swap volume
/0/2 scsi1 storage
/0/2/0.0.0 /dev/cdrom disk DVD+-RW DU-8A5LH
/1 power DELL VN3N047
total 0
drwxr-xr-x 2 root root 80 мар 27 20:45 .
crw-rw----+ 1 root audio 116, 33 мар 27 20:45 timer
crw-rw----+ 1 root audio 116, 1 мар 27 20:45 seq
drwxr-xr-x 20 root root 4300 мар 27 20:47 ..
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-intel.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-codec-realtek.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-codec-cirrus.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-codec.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-codec-analog.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-codec-ca0132.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-codec-hdmi.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-ext-core.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-core.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-codec-idt.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-codec-cmedia.ko
/lib/modules/4.4.0-70-generic/updates/dkms/snd-hda-codec-ca0110.ko
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/lib/modules/4.4.0-70-generic/kernel/sound/i2c/snd-cs8427.ko
/lib/modules/4.4.0-70-generic/kernel/sound/i2c/snd-i2c.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/snd-usbmidi-lib.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/hiface/snd-usb-hiface.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/bcd2000/snd-bcd2000.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/6fire/snd-usb-6fire.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/caiaq/snd-usb-caiaq.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/line6/snd-usb-line6.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/line6/snd-usb-pod.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/line6/snd-usb-variax.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/line6/snd-usb-toneport.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/line6/snd-usb-podhd.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/usx2y/snd-usb-usx2y.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/usx2y/snd-usb-us122l.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/misc/snd-ua101.ko
/lib/modules/4.4.0-70-generic/kernel/sound/usb/snd-usb-audio.ko
/lib/modules/4.4.0-70-generic/kernel/sound/hda/snd-hda-core.ko
/lib/modules/4.4.0-70-generic/kernel/sound/hda/ext/snd-hda-ext-core.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/mpu401/snd-mpu401-uart.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/mpu401/snd-mpu401.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/snd-mtpav.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/snd-portman2x4.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/vx/snd-vx-lib.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/snd-mts64.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/pcsp/snd-pcsp.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/snd-aloop.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/snd-serial-u16550.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/snd-dummy.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/snd-virmidi.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/opl3/snd-opl3-synth.ko
/lib/modules/4.4.0-70-generic/kernel/sound/drivers/opl3/snd-opl3-lib.ko
cat: /dev/sndstat: No such file or directory
00:00.0 Host bridge [0600]: Intel Corporation Sky Lake Host Bridge/DRAM Registers [8086:1904] (rev 08)
00:02.0 VGA compatible controller [0300]: Intel Corporation Sky Lake Integrated Graphics [8086:1916] (rev 07)
00:14.0 USB controller [0c03]: Intel Corporation Sunrise Point-LP USB 3.0 xHCI Controller [8086:9d2f] (rev 21)
00:14.2 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP Thermal subsystem [8086:9d31] (rev 21)
00:15.0 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP Serial IO I2C Controller [8086:9d60] (rev 21)
00:15.1 Signal processing controller [1180]: Intel Corporation Sunrise Point-LP Serial IO I2C Controller [8086:9d61] (rev 21)
00:16.0 Communication controller [0780]: Intel Corporation Sunrise Point-LP CSME HECI [8086:9d3a] (rev 21)
00:17.0 SATA controller [0106]: Intel Corporation Sunrise Point-LP SATA Controller [AHCI mode] [8086:9d03] (rev 21)
00:1c.0 PCI bridge [0604]: Intel Corporation Device [8086:9d10] (rev f1)
00:1c.4 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root Port [8086:9d14] (rev f1)
00:1c.5 PCI bridge [0604]: Intel Corporation Sunrise Point-LP PCI Express Root Port [8086:9d15] (rev f1)
00:1f.0 ISA bridge [0601]: Intel Corporation Sunrise Point-LP LPC Controller [8086:9d48] (rev 21)
00:1f.2 Memory controller [0580]: Intel Corporation Sunrise Point-LP PMC [8086:9d21] (rev 21)
00:1f.3 Audio device [0403]: Intel Corporation Sunrise Point-LP HD Audio [8086:9d70] (rev 21)
00:1f.4 SMBus [0c05]: Intel Corporation Sunrise Point-LP SMBus [8086:9d23] (rev 21)
01:00.0 Display controller [0380]: Advanced Micro Devices, Inc. [AMD/ATI] Sun XT [Radeon HD 8670A/8670M/8690M / R5 M330] [1002:6660] (rev ff)
02:00.0 Network controller [0280]: Intel Corporation Wireless 3160 [8086:08b3] (rev 83)
03:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101/2/6E PCI Express Fast/Gigabit Ethernet controller [10ec:8136] (rev 07)
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 004: ID 8087:07dc Intel Corp.
Bus 001 Device 003: ID 0bda:0129 Realtek Semiconductor Corp. RTS5129 Card Reader Controller
Bus 001 Device 002: ID 1bcf:2b90 Sunplus Innovation Technology Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
/usr/sbin/alsactl
Specified filename /dev/dsp does not exist.
dpkg-query: no path found matching pattern *bin/slmodemd*
[ 0.000000] x86/fpu: Supporting XSAVE feature 0x08: 'MPX bounds registers'
[ 0.000000] No NUMA configuration found
[ 0.137542] PCCT header not found.
[ 0.165840] [Firmware Bug]: ACPI: BIOS _OSI(Linux) query ignored
[ 0.270030] pnp: PnP ACPI: found 8 devices
[ 0.492605] audit: initializing netlink subsys (disabled)
[ 0.492614] audit: type=2000 audit(1490640299.488:1): initialized
[ 0.506955] libphy: Fixed MDIO Bus: probed
[ 0.508415] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.508530] hub 1-0:1.0: USB hub found
[ 0.519536] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003
[ 0.519638] hub 2-0:1.0: USB hub found
[ 0.539404] ima: No TPM chip found, activating TPM-bypass!
[ 0.540879] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 0.633551] CRAT table not found
[ 1.120847] usb 1-5: New USB device found, idVendor=1bcf, idProduct=2b90
[ 1.545008] usb 1-6: New USB device found, idVendor=0bda, idProduct=0129
[ 1.605117] systemd[1]: Listening on Journal Audit Socket.
[ 1.637175] lp: driver loaded but no devices found
[ 1.901607] usb 1-8: New USB device found, idVendor=8087, idProduct=07dc
[ 1.921738] idma64 idma64.0: Found Intel integrated DMA 64-bit
[ 1.953016] idma64 idma64.1: Found Intel integrated DMA 64-bit
[ 1.958791] uvcvideo: Found UVC 1.00 device Integrated_Webcam_HD (1bcf:2b90)
[ 2.066215] iwlwifi 0000:02:00.0: loaded firmware version 17.352738.0 op_mode iwlmvm
[ 2.591972] intel_rapl: Found RAPL domain package
[ 2.591974] intel_rapl: Found RAPL domain core
[ 2.591976] intel_rapl: Found RAPL domain uncore
[ 2.591978] intel_rapl: Found RAPL domain dram
[ 3.139268] audit: type=1400 audit(1490640302.093:2): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/sbin/dhclient" pid=740 comm="apparmor_parser"
[ 3.139274] audit: type=1400 audit(1490640302.093:3): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/NetworkManager/nm-dhcp-client.action" pid=740 comm="apparmor_parser"
[ 3.139277] audit: type=1400 audit(1490640302.093:4): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/NetworkManager/nm-dhcp-helper" pid=740 comm="apparmor_parser"
[ 3.139280] audit: type=1400 audit(1490640302.093:5): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/connman/scripts/dhclient-script" pid=740 comm="apparmor_parser"
[ 3.139300] audit: type=1400 audit(1490640302.093:6): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/lightdm/lightdm-guest-session" pid=739 comm="apparmor_parser"
[ 3.139305] audit: type=1400 audit(1490640302.093:7): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/lib/lightdm/lightdm-guest-session//chromium" pid=739 comm="apparmor_parser"
[ 3.141257] audit: type=1400 audit(1490640302.097:8): apparmor="STATUS" operation="profile_load" profile="unconfined" name="/usr/sbin/cups-browsed" pid=745 comm="apparmor_parser"
[ 3.143428] audit: type=1400 audit(1490640302.097:9): apparmor="STATUS" operation="profile_load" profile="unconfined" name="webbrowser-app" pid=743 comm="apparmor_parser"
[ 3.143434] audit: type=1400 audit(1490640302.097:10): apparmor="STATUS" operation="profile_load" profile="unconfined" name="webbrowser-app//oxide_helper" pid=743 comm="apparmor_parser"
sudo: /etc/init.d/sl-modem-daemon: command not found
 Release Date: 03/01/2016
  Serial services are supported (int 14h)
 Manufacturer: Dell Inc.
 Product Name: Inspiron 5559
 Serial Number: B3Y5FC2
 Manufacturer: Dell Inc.
 Product Name: 0K64R6
 Serial Number: /B3Y5FC2/CN1296365R0596/
 Manufacturer: Dell Inc.
 Serial Number: B3Y5FC2
 Manufacturer: Dell Inc.
 Serial Number: B3Y5FC2
 Manufacturer: Intel(R) Corporation
 Serial Number: To Be Filled By O.E.M.
 Manufacturer: SK Hynix
 Serial Number: 12151215
 Manufacturer: SK Hynix
 Serial Number: 12121212
 Manufacturer: SMP
 Manufacture Date: 04/18/2016
 Serial Number: 15D9
  Debug Use USB(Disabled:Serial)
snd_seq_dummy 16384 0
rtsx_usb_ms 20480 0
memstick 20480 1 rtsx_usb_ms
rtsx_usb_sdmmc 28672 0
rtsx_usb 24576 2 rtsx_usb_sdmmc,rtsx_usb_ms
btusb 45056 0
btrtl 16384 1 btusb
snd_hwdep 16384 0
snd_soc_sst_ipc 16384 0
snd_soc_sst_dsp 53248 0
snd_soc_core 212992 0
snd_compress 20480 1 snd_soc_core
ac97_bus 16384 1 snd_soc_core
snd_pcm_dmaengine 16384 1 snd_soc_core
snd_pcm 106496 2 snd_soc_core,snd_pcm_dmaengine
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 32768 1 snd_seq_midi
snd_seq 69632 3 snd_seq_midi_event,snd_seq_dummy,snd_seq_midi
snd_seq_device 16384 3 snd_seq,snd_rawmidi,snd_seq_midi
snd_timer 32768 2 snd_pcm,snd_seq
snd 81920 8 snd_soc_core,snd_hwdep,snd_timer,snd_pcm,snd_seq,snd_rawmidi,snd_seq_device,snd_compress
soundcore 16384 1 snd
dw_dmac_core 24576 1 snd_soc_sst_dsp
btbcm 16384 2 btusb,hci_uart
btintel 16384 2 btusb,hci_uart
bluetooth 520192 31 bnep,btbcm,btqca,btrtl,btusb,hci_uart,rfcomm,btintel
1 sink(s) available.
  * index: 0
 name: <auto_null>
 driver: <module-null-sink.c>
 flags: DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
 state: SUSPENDED
 suspend cause: IDLE
 priority: 1000
 volume: front-left: 65536 / 100% / 0,00 dB, front-right: 65536 / 100% / 0,00 dB
         balance 0,00
 base volume: 65536 / 100% / 0,00 dB
 volume steps: 65537
 muted: no
 current latency: 0,00 ms
 max request: 344 KiB
 max rewind: 344 KiB
 monitor source: 0
 sample spec: s16le 2ch 44100Hz
 channel map: front-left,front-right
              Stereo
 used by: 0
 linked by: 0
 configured latency: 0,00 ms; range is 0,50 .. 2000,00 ms
 module: 13
 properties:
  device.description = "Dummy Output"
  device.class = "abstract"
  device.icon_name = "audio-card"
aplay: device_list:268: no soundcards found...
Unloading ALSA sound driver modules: snd-seq-dummy snd-hwdep snd-soc-sst-ipc snd-soc-sst-dsp snd-soc-core snd-compress snd-pcm-dmaengine snd-pcm snd-seq-midi snd-seq-midi-event snd-rawmidi snd-seq snd-seq-device snd-timer.
Loading ALSA sound driver modules: snd-seq-dummy snd-hwdep snd-soc-sst-ipc snd-soc-sst-dsp snd-soc-core snd-compress snd-pcm-dmaengine snd-pcm snd-seq-midi snd-seq-midi-event snd-rawmidi snd-seq snd-seq-device snd-timer.
Support status summary of 'madic-Inspiron-5559':

You have 51 packages (2.3%) supported until април 2019 (3y)
You have 1966 packages (89.0%) supported until април 2021 (5y)
You have 19 packages (0.9%) supported until март 2022 (5y)

You have 56 packages (2.5%) that can not/no-longer be downloaded
You have 118 packages (5.3%) that are unsupported

Run with --show-unsupported, --show-supported or --show-all to see more details
  *-usb:0
       description: Video
       product: Integrated_Webcam_HD
       vendor: CNFEH43M152030017A92
       physical id: 5
       bus info: usb@1:5
       version: 42.67
       capabilities: usb-2.00
       configuration: driver=uvcvideo maxpower=500mA speed=480Mbit/s
  *-multimedia UNCLAIMED
       description: Audio device
       product: Intel Corporation
       vendor: Intel Corporation
       physical id: 1f.3
       bus info: pci@0000:00:1f.3
       version: 21
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi cap_list
       configuration: latency=32
       resources: memory:d2220000-d2223fff memory:d2200000-d220ffff

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#2

Do you get sound in headphones?

Revision history for this message
Milos (milosmadic) said : 		#3

no sound in the headphones either.
thx

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#4

If you run the sound application in Dash, is the sound card set as the output device and not the Webcam?

Revision history for this message
Milos (milosmadic) said : 		#5

not sure what you mean by run the sound application in Dash? Sorry.

http://imgur.com/a/AXibA

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#6

Does it help if you reset the BIOS to defaults then reconfigure back up?

Can you help with this problem?

Provide an answer of your own, or ask Milos for more information if necessary.

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