Ubuntu
alsa-driver package

Soundcard issues: Ubuntu 16.04 Desktop on Dell Inspiron 15-7579 (0743)

Asked by Josy

When I installed Ubuntu 16.04 Desktop on my new Dell Inspiron 15-7579 (0743); the soundcard is not detected. I could see the sound card is listed in lspci. No sound modules were loaded initially. I manually loaded "snd_hda_intel" using modprobe. But still the sound issue is seen. GUI shows the sound card as dummy.

When I googled; I could see people has faced similar issues. Did you get a solution for this? I referred the article https://help.ubuntu.com/16.04/ubuntu-help/sound-nosound.html and posting this issue here as mentioned in the article.

uname -a
--------
Linux Ubuntu 4.4.0-31-generic #50-Ubuntu SMP Wed Jul 13 00:07:12 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

lspci
-----
00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21) (prog-if 80)

lsmod | grep intel
------------------
snd_hda_intel 36864 0
snd_hda_codec 135168 1 snd_hda_intel
snd_hda_core 73728 2 snd_hda_codec,snd_hda_intel
snd_pcm 106496 3 snd_hda_codec,snd_hda_intel,snd_hda_core
snd 81920 8 snd_hwdep,snd_timer,snd_pcm,snd_seq,snd_rawmidi,snd_hda_codec,snd_hda_intel,snd_seq_device
aesni_intel 167936 2

aplay -l
--------
aplay: device_list:268: no soundcards found...

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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

What is the output of:

wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh

Thanks

Revision history for this message
Josy (josymadamana) said : 		#2

wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh
--2016-12-24 12:18:35-- http://www.alsa-project.org/alsa-info.sh
Resolving www.alsa-project.org (www.alsa-project.org)... 77.48.224.243
Connecting to www.alsa-project.org (www.alsa-project.org)|77.48.224.243|:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://git.alsa-project.org/?p=alsa-utils.git;a=blob_plain;f=alsa-info/alsa-info.sh [following]
--2016-12-24 12:18:36-- http://git.alsa-project.org/?p=alsa-utils.git;a=blob_plain;f=alsa-info/alsa-info.sh
Resolving git.alsa-project.org (git.alsa-project.org)... 77.48.224.243
Connecting to git.alsa-project.org (git.alsa-project.org)|77.48.224.243|:80... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/x-sh]
Saving to: ‘alsa-info.sh’

alsa-info.sh [ <=> ] 27.22K 86.7KB/s in 0.3s

2016-12-24 12:18:37 (86.7 KB/s) - ‘alsa-info.sh’ saved [27872]

ALSA Information Script v 0.4.64
--------------------------------

This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.

  dmesg
  lspci
  lsmod
  aplay
  amixer
  alsactl
  /proc/asound/
  /sys/class/sound/
  ~/.asoundrc (etc.)

See './alsa-info.sh --help' for command line options.

cat: /proc/asound/version: No such file or directory
grep: /proc/asound/cards: No such file or directory
cat: /proc/asound/cards: No such file or directory
cat: /proc/asound/modules: No such file or directory
grep: /proc/asound/cards: No such file or directory
/usr/sbin/alsactl: save_state:1595: No soundcards found...
cat: /tmp/alsa-info.oCyBNQs9ds/alsactl.tmp: No such file or directory
Automatically upload ALSA information to www.alsa-project.org? [y/N] : y
Uploading information to www.alsa-project.org ... Done!

Your ALSA information is located at http://www.alsa-project.org/db/?f=6d0cf514afa5f91a114636e025ac51ad3d36d13d

Please inform the person helping you.

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#3

Try the commands here in step 1.

You have no ALSA driver version

https://help.ubuntu.com/community/SoundTroubleshootingProcedure

Revision history for this message
Josy (josymadamana) said : 		#4

Hi,

  Thanks for your help.
  Before doing this ALSA driver re-installation; today I updated the kernel version again. After that the issue is fixed.

  Sound is working in: Linux Ubuntu 4.4.0-57-generic #78-Ubuntu SMP Fri Dec 9 23:50:32 UTC 2016 x86_64 x86_64 x86_64 GNU/Linux

Thanks
Josy