Ubuntu
alsa-driver package

No sound on HP Laptop

Asked by Andrew Collins on 2016-11-26

Hi all,

I've recently bought a hp 15-as103na laptop. I'm dual booting 15.10 (Tried updating to 16.04 but it froze and had to reinstall 15.10) and all I can see in my sound options is a 'Dummy Output' option. I've gone through troubleshooting etc. and found that Alsa didn't have a driver. I've recified this and it now has the correct kernal version.

[CODE]
!!DMI Information
!!---------------

Manufacturer: HP
Product Name: HP ENVY Notebook
Product Version: Type1ProductConfigId
Firmware Version: F.21

!!Kernel Information
!!------------------

Kernel release: 4.2.0-42-generic
Operating System: GNU/Linux
Architecture: x86_64
Processor: x86_64
SMP Enabled: Yes

!!ALSA Version
!!------------

Driver version: k4.2.0-42-generic
Library version: 1.0.29
Utilities version: 1.0.29

!!Loaded ALSA modules
!!-------------------

!!Sound Servers on this system
!!----------------------------

Pulseaudio:
Installed - Yes (/usr/bin/pulseaudio)
Running - Yes

!!Soundcards recognised by ALSA
!!-----------------------------

--- no soundcards ---

!!PCI Soundcards installed in the system
!!--------------------------------------

00:1f.3 Audio device: Intel Corporation Device 9d71 (rev 21)

!!Advanced information - PCI Vendor/Device/Subsystem ID's
!!-------------------------------------------------------

00:1f.3 0403: 8086:9d71 (rev 21) (prog-if 80)
Subsystem: 103c:81d2

!!Modprobe options (Sound related)
!!--------------------------------

snd_pcsp: index=-2
snd_usb_audio: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_atiixp_modem: index=-2
snd_intel8x0m: index=-2
snd_via82xx_modem: index=-2
snd_usb_audio: index=-2
snd_usb_caiaq: index=-2
snd_usb_ua101: index=-2
snd_usb_us122l: index=-2
snd_usb_usx2y: index=-2
snd_cmipci: mpu_port=0x330 fm_port=0x388
snd_pcsp: index=-2
snd_usb_audio: index=-2

!!Loaded sound module options
!!---------------------------

!!ALSA Device nodes
!!-----------------

crw-rw----+ 1 root audio 116, 1 Nov 26 12:19 /dev/snd/seq
crw-rw----+ 1 root audio 116, 33 Nov 26 12:19 /dev/snd/timer

!!Aplay/Arecord output
!!--------------------

APLAY

aplay: device_list:268: no soundcards found...

ARECORD

arecord: device_list:268: no soundcards found...

!!Amixer output
!!-------------

!!Alsactl output
!!--------------

--startcollapse--
--endcollapse--

!!All Loaded Modules
!!------------------

Module
drbg
ansi_cprng
ctr
ccm
rfcomm
i915
drm_kms_helper
drm
i2c_algo_bit
bnep
arc4
snd_hwdep
i2c_designware_platform
hp_wmi
i2c_designware_core
sparse_keymap
x86_pkg_temp_thermal
coretemp
snd_pcm
iwlmvm
nls_iso8859_1
mac80211
kvm
snd_seq_midi
crct10dif_pclmul
snd_seq_midi_event
crc32_pclmul
snd_rawmidi
aesni_intel
iwlwifi
aes_x86_64
lrw
gf128mul
glue_helper
joydev
cfg80211
ablk_helper
cryptd
input_leds
serio_raw
uvcvideo
snd_seq
videobuf2_vmalloc
videobuf2_memops
videobuf2_core
snd_seq_device
v4l2_common
snd_timer
videodev
snd
media
btusb
btrtl
btbcm
btintel
bluetooth
soundcore
idma64
virt_dma
mei_me
shpchp
mei
intel_lpss_pci
processor_thermal_device
intel_soc_dts_iosf
int3403_thermal
hp_accel
lis3lv02d
input_polldev
intel_lpss_acpi
int3400_thermal
intel_lpss
acpi_thermal_rel
tpm_crb
int3402_thermal
int340x_thermal_zone
hp_wireless
mac_hid
acpi_pad
parport_pc
ppdev
lp
parport
autofs4
psmouse
ahci
libahci
wmi
i2c_hid
hid
video

!!ALSA/HDA dmesg
!!--------------
[/CODE]

I booted into windows and found the sound driver used is conexant ISST this lead me to install http://www.linuxant.com/alsa-driver/ but this ends with a package operation failed and produces the following log:

[CODE]
rm -f .depend *.o snd.map*
rm -f modules/*.o modules/*.ko
rm -f *~ out.txt *.orig *.rej .#* .gdb_history
rm -f doc/*~
rm -f config.cache config.log config.status Makefile.conf
rm -f utils/alsa-driver.spec
rm -f `find alsa-kernel -name "*~"`
rm -f `find alsa-kernel -name "*.orig"`
rm -f `find alsa-kernel -name "*.rej"`
rm -f `find alsa-kernel -name ".#*"`
rm -f `find alsa-kernel -name "out.txt"`
rm -f `find . -name "Module.markers"`
rm -f `find . -name "modules.order"`
rm -rf autom4te.cache
echo skipping rm -f alsa-kernel/include/version.h
skipping rm -f alsa-kernel/include/version.h
rm -fr .tmp_versions
rm -f Module.symvers
find include/sound -name "*.h" -type l | xargs rm -f
rm -fr include/generated
find . -name "*.in" -a ! -name "configure.in" | sed 's/.in$//g' | xargs rm -f
rm -fr builds
checking for gcc... gcc
checking for C compiler default output file name... a.out
checking whether the C compiler works... yes
checking whether we are cross compiling... no
checking for suffix of executables...
checking for suffix of object files... o
checking whether we are using the GNU C compiler... yes
checking whether gcc accepts -g... yes
checking for gcc option to accept ISO C89... none needed
checking for ranlib... ranlib
checking for a BSD-compatible install... /usr/bin/install -c
checking how to run the C preprocessor... gcc -E
checking for grep that handles long lines and -e... /bin/grep
checking for egrep... /bin/grep -E
checking for ANSI C header files... yes
checking for an ANSI C-conforming const... yes
checking for inline... inline
checking whether time.h and sys/time.h may both be included... yes
checking whether gcc needs -traditional... no
checking for current directory... /usr/lib/alsa-driver-linuxant
checking cross compile...
checking for directory with ALSA kernel sources... ../alsa-kmirror
checking for directory with kernel source... /lib/modules/4.2.0-42-generic/build
checking for directory with kernel build...
checking for kernel linux/version.h ... no
The file /lib/modules/4.2.0-42-generic/build/include/INCLUDE_VERSION_H does not exist.
Please install the package with full kernel sources for your distribution
or use --with-kernel=dir option to specify another directory with kernel
sources (default is /lib/modules/4.2.0-42-generic/build).
[/CODE]