No Sound in Dell XPS 13 after installing Kubuntu 14.04
Here is the link of ALSA Report
Please check
http://
Reading the Sound Trouble Shooting Page
https:/
I think the problem is
Driver version: k3.19.0-49-generic
Library version: 1.0.25
Utilities version: 1.0.27.2
But, I still can't able to rectify.
Question information
- Language:
- English Edit question
- Status:
- Solved
- Assignee:
- No assignee Edit question
- Solved by:
- Amit K Verma
- Solved:
- Last query:
- Last reply:
Related FAQ:
None Link to a FAQ
Revision history for this message
|
#1 |
Summary After Step 4
You have 33 packages (1.4%) supported until May 2017 (3y)
You have 2151 packages (93.8%) supported until May 2019 (5y)
You have 52 packages (2.3%) supported until November 2016 (9m)
You have 32 packages (1.4%) supported until February 2015 (9m)
You have 1 packages (0.0%) that can not/no-longer be downloaded
You have 24 packages (1.0%) that are unsupported
Run with --show-unsupported, --show-supported or --show-all to see more details
*-multimedia
description: Audio device
product: Broadwell-U Audio Controller
vendor: Intel Corporation
physical id: 3
bus info: pci@0000:00:03.0
version: 09
width: 64 bits
clock: 33MHz
resources: irq:47 memory:
Revision history for this message
|
#2 |
I somewhat doubt that the library version is the root cause.
Try
sudo apt-get install libasound2-dev
and then re-run the alsa-info script.
If my guess is correct, then it will show identical version numbers for library and utilities, but this probably still does not solve the problem with sound.
Revision history for this message
|
#3 |
HI m-hampl,
Please check the link:
http://
You were right, now it showing the same, but still no sound.
Thanks, Amit
Revision history for this message
|
#4 |
Now what should I do next for sound?
Revision history for this message
|
#5 |
Have you tried steps 4 and 7 of https:/
Revision history for this message
|
#6 |
Yes, already did.
Summary of Step 4 is already posted in the first comment.
If you want anything specific to check, I can re-run.
Let me know.
Revision history for this message
|
#7 |
Step 4 gives lot more output than just the few lines that you posted in comment #1
Revision history for this message
|
#8 |
Yes, you are right, I just posted the summary, because it was too long.
Here is the whole output
amit@amit-
Advanced Linux Sound Architecture Driver Version k3.19.0-49-generic.
0 [HDMI ]: HDA-Intel - HDA Intel HDMI
1: : sequencer
2: [ 0] : control
3: [ 0- 3]: digital audio playback
4: [ 0- 7]: digital audio playback
5: [ 0- 8]: digital audio playback
6: [ 0- 0]: hardware dependent
33: : timer
00-00: HDA Codec 0
00-03: HDMI 0 : HDMI 0 : playback 1
00-07: HDMI 1 : HDMI 1 : playback 1
00-08: HDMI 2 : HDMI 2 : playback 1
Client info
cur clients : 1
peak clients : 1
max clients : 192
Client 0 : "System" [Kernel]
Port 0 : "Timer" (Rwe-)
Port 1 : "Announce" (R-e-)
Client 14 : "Midi Through" [Kernel]
Port 0 : "Midi Through Port-0" (RWe-)
[sudo] password for amit:
rm: cannot remove ‘/etc/asound.conf’: No such file or directory
rm: cannot remove ‘/home/
rm: cannot remove ‘/home/
rm: cannot remove ‘/home/
Ign http://
Get:1 http://
Hit http://
Get:2 http://
Ign http://
Hit http://
Hit http://
Hit http://
Get:3 http://
Hit http://
Hit http://
Hit http://
Get:4 http://
Get:5 http://
Hit http://
Hit http://
Hit http://
Get:6 http://
Get:7 http://
Get:8 http://
Get:9 http://
Get:10 http://
Get:11 http://
Ign http://
Get:12 http://
Ign http://
Get:13 http://
Get:14 http://
Get:15 http://
Get:16 http://
Get:17 http://
Get:18 http://
Get:19 http://
Get:20 http://
Get:21 http://
Get:22 http://
Get:23 http://
Get:24 http://
Get:25 http://
Get:26 http://
Get:27 http://
Get:28 http://
Get:29 http://
Get:30 http://
Get:31 http://
Get:32 http://
Get:33 http://
Get:34 http://
Get:35 http://
Get:36 http://
Get:37 http://
Get:38 http://
Get:39 http://
Get:40 http://
Get:41 http://
Get:42 http://
Get:43 http://
Get:44 http://
Get:45 http://
Get:46 http://
Get:47 http://
Get:48 http://
Get:49 http://
Get:50 http://
Get:51 http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Hit http://
Ign http://
Ign http://
Ign http://
Ign http://
Fetched 5,020 kB in 19s (254 kB/s)
Reading package lists... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
aptitude is already the newest version.
0 upgraded, 0 newly installed, 0 to remove and 4 not upgraded.
No candidate version found for libsdl1.
No candidate version found for libsdl1.
No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 4 not upgraded.
Need to get 0 B of archives. After unpacking 0 B will be used.
H/W path Device Class Description
=======
/0 bus 0TRW8H
/0/0 memory 64KiB BIOS
/0/4b processor Intel(R) Core(TM) i5-5200U CPU @ 2.20GHz
/0/4b/3c memory 32KiB L1 cache
/0/4b/41 memory 256KiB L2 cache
/0/4b/46 memory 3MiB L3 cache
/0/37 memory 32KiB L1 cache
/0/55 memory 4GiB System Memory
/0/55/0 memory 2GiB Chip DDR3 Synchronous 1600 MHz (0.6 ns)
/0/55/1 memory 2GiB Chip DDR3 Synchronous 1600 MHz (0.6 ns)
/0/100 bridge Broadwell-U Host Bridge -OPI
/0/100/2 display Broadwell-U Integrated Graphics
/0/100/3 multimedia Broadwell-U Audio Controller
/0/100/4 generic Broadwell-U Camarillo Device
/0/100/14 bus Wildcat Point-LP USB xHCI Controller
/0/100/16 communication Wildcat Point-LP MEI Controller #1
/0/100/1c bridge Wildcat Point-LP PCI Express Root Port #1
/0/100/1c/0 generic RTS5249 PCI Express Card Reader
/0/100/1c.3 bridge Wildcat Point-LP PCI Express Root Port #4
/0/100/1c.3/0 wlan0 network BCM4352 802.11ac Wireless Network Adapter
/0/100/1f bridge Wildcat Point-LP LPC Controller
/0/100/1f.2 storage Wildcat Point-LP SATA Controller [AHCI Mode]
/0/100/1f.3 bus Wildcat Point-LP SMBus Controller
/0/100/1f.6 generic Wildcat Point-LP Thermal Management Controller
/0/1 scsi3 storage
/0/1/0.0.0 /dev/sda disk 128GB SAMSUNG SSD CM87
/0/1/0.0.0/1 /dev/sda1 volume 511MiB Windows FAT volume
/0/1/0.0.0/2 /dev/sda2 volume 114GiB EXT4 volume
/0/1/0.0.0/3 /dev/sda3 volume 4000MiB Linux swap volume
/1 power DELL 0DRRP57
total 0
crw-rw----+ 1 root audio 116, 33 Feb 17 05:47 timer
crw-rw----+ 1 root audio 116, 1 Feb 17 05:47 seq
crw-rw----+ 1 root audio 116, 6 Feb 17 05:47 hwC0D0
crw-rw----+ 1 root audio 116, 2 Feb 17 05:47 controlC0
drwxr-xr-x 2 root root 60 Feb 17 05:47 by-path
drwxr-xr-x 3 root root 200 Feb 17 05:47 .
crw-rw----+ 1 root audio 116, 4 Feb 17 05:48 pcmC0D7p
crw-rw----+ 1 root audio 116, 5 Feb 17 05:48 pcmC0D8p
crw-rw----+ 1 root audio 116, 3 Feb 17 05:48 pcmC0D3p
drwxr-xr-x 17 root root 4280 Feb 17 08:16 ..
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cat: /dev/sndstat: No such file or directory
00:00.0 Host bridge [0600]: Intel Corporation Broadwell-U Host Bridge -OPI [8086:1604] (rev 09)
00:02.0 VGA compatible controller [0300]: Intel Corporation Broadwell-U Integrated Graphics [8086:1616] (rev 09)
00:03.0 Audio device [0403]: Intel Corporation Broadwell-U Audio Controller [8086:160c] (rev 09)
00:04.0 Signal processing controller [1180]: Intel Corporation Broadwell-U Camarillo Device [8086:1603] (rev 09)
00:14.0 USB controller [0c03]: Intel Corporation Wildcat Point-LP USB xHCI Controller [8086:9cb1] (rev 03)
00:16.0 Communication controller [0780]: Intel Corporation Wildcat Point-LP MEI Controller #1 [8086:9cba] (rev 03)
00:1c.0 PCI bridge [0604]: Intel Corporation Wildcat Point-LP PCI Express Root Port #1 [8086:9c90] (rev e3)
00:1c.3 PCI bridge [0604]: Intel Corporation Wildcat Point-LP PCI Express Root Port #4 [8086:9c96] (rev e3)
00:1f.0 ISA bridge [0601]: Intel Corporation Wildcat Point-LP LPC Controller [8086:9cc3] (rev 03)
00:1f.2 SATA controller [0106]: Intel Corporation Wildcat Point-LP SATA Controller [AHCI Mode] [8086:9c83] (rev 03)
00:1f.3 SMBus [0c05]: Intel Corporation Wildcat Point-LP SMBus Controller [8086:9ca2] (rev 03)
00:1f.6 Signal processing controller [1180]: Intel Corporation Wildcat Point-LP Thermal Management Controller [8086:9ca4] (rev 03)
01:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5249 PCI Express Card Reader [10ec:5249] (rev 01)
02:00.0 Network controller [0280]: Broadcom Corporation BCM4352 802.11ac Wireless Network Adapter [14e4:43b1] (rev 03)
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 0bda:5682 Realtek Semiconductor Corp.
Bus 001 Device 002: ID 0a5c:216f Broadcom Corp.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
/usr/sbin/alsactl
Specified filename /dev/dsp does not exist.
/dev/snd/controlC0: amit 1793 F.... pulseaudio
dpkg-query: no path found matching pattern *bin/slmodemd*
[ 0.000000] AGP: No AGP bridge found
[ 0.000000] Found optimal setting for mtrr clean up
[ 0.000000] No NUMA configuration found
[ 0.000000] AGP: No AGP bridge found
[ 0.218579] pnp: PnP ACPI: found 7 devices
[ 0.625797] audit: initializing netlink subsys (disabled)
[ 0.625808] audit: type=2000 audit(145570607
[ 0.643887] libphy: Fixed MDIO Bus: probed
[ 0.645241] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002
[ 0.645497] hub 1-0:1.0: USB hub found
[ 0.656170] usb usb2: New USB device found, idVendor=1d6b, idProduct=0003
[ 0.656286] hub 2-0:1.0: USB hub found
[ 0.670442] ima: No TPM chip found, activating TPM-bypass!
[ 0.670964] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 1.103185] usb 1-3: New USB device found, idVendor=0a5c, idProduct=216f
[ 1.439022] usb 1-5: New USB device found, idVendor=0bda, idProduct=5682
[ 2.527181] lp: driver loaded but no devices found
[ 2.643136] ACPI Warning: \_SB_.IETM._ART: Return Package type mismatch at index 0 - found Integer, expected Reference (20141107/
[ 2.659942] sst-acpi INT3438:00: Direct firmware load for intel/IntcSST2.bin failed with error -2
[ 2.659948] sst-acpi INT3438:00: Cannot load firmware intel/IntcSST2.bin
[ 2.765024] snd_hda_intel 0000:00:03.0: enabling device (0000 -> 0002)
[ 2.891876] audit: type=1400 audit(145570607
[ 2.891884] audit: type=1400 audit(145570607
[ 2.891889] audit: type=1400 audit(145570607
[ 2.892381] audit: type=1400 audit(145570607
[ 2.892388] audit: type=1400 audit(145570607
[ 2.892649] audit: type=1400 audit(145570607
[ 2.909411] uvcvideo: Found UVC 1.00 device Integrated_
[ 2.934471] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 2.934484] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 2.951989] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 2.952001] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 2.960368] intel_rapl: Found RAPL domain package
[ 2.960372] intel_rapl: Found RAPL domain core
[ 2.960376] intel_rapl: Found RAPL domain uncore
[ 2.960379] intel_rapl: Found RAPL domain dram
[ 2.961112] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 2.961126] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 2.962558] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 2.962570] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 2.974693] bluetooth hci0: Direct firmware load for brcm/BCM20702A0
[ 2.974698] Bluetooth: hci0: BCM: patch brcm/BCM20702A0
[ 3.039780] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 3.039810] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 3.155408] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 3.155423] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 3.168802] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 3.168817] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 3.170036] snd_hda_intel 0000:00:03.0: bound 0000:00:02.0 (ops i915_audio_
[ 3.170096] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 3.170109] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 3.183743] input: HDA Intel HDMI HDMI/DP,pcm=3 as /devices/
[ 3.183820] input: HDA Intel HDMI HDMI/DP,pcm=7 as /devices/
[ 3.184466] input: HDA Intel HDMI HDMI/DP,pcm=8 as /devices/
[ 3.339009] audit: type=1400 audit(145570607
[ 3.339018] audit: type=1400 audit(145570607
[ 3.339457] audit: type=1400 audit(145570607
[ 395.006073] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 395.006086] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 395.006274] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 395.006277] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 395.006308] WARNING: CPU: 1 PID: 2512 at /build/
[ 395.006349] Modules linked in: ip6table_filter ip6_tables iptable_filter ip_tables x_tables rfcomm bnep snd_hda_codec_hdmi hid_multitouch btusb intel_rapl iosf_mbi x86_pkg_
[ 395.006407] [<ffffffff81508
[ 395.006410] [<ffffffff81509
[ 395.006412] [<ffffffff81509
[ 395.006458] bluetooth hci0: firmware: brcm/BCM20702A0
[ 395.006460] Bluetooth: hci0: BCM: patch brcm/BCM20702A0
[ 608.962893] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 608.962906] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 608.963108] broadwell-audio broadwell-audio: ASoC: CPU DAI System Pin not registered
[ 608.963115] platform broadwell-audio: Driver broadwell-audio requests probe deferral
[ 608.970830] bluetooth hci0: Direct firmware load for brcm/BCM20702A0
[ 608.970836] Bluetooth: hci0: BCM: patch brcm/BCM20702A0
sudo: /etc/init.
Release Date: 02/03/2015
Product Name: XPS 13 9343
Serial Number: H4F5Z52
Product Name: 0TRW8H
Serial Number: /H4F5Z52/
Serial Number: H4F5Z52
Serial Number: NULL
Serial Number: 81808080
Serial Number: 82808080
Manufacture Date: 07/21/2015
Serial Number: 04EC
snd_seq_dummy 16384 0
snd_hda_codec_hdmi 53248 1
btusb 40960 0
snd_soc_
snd_soc_
snd_soc_sst_dsp 53248 1 snd_soc_
bluetooth 491520 22 bnep,btusb,rfcomm
snd_hda_intel 36864 3 snd_hda_codec_hdmi
snd_hda_controller 32768 1 snd_hda_intel
snd_soc_rt286 32768 1 snd_soc_
snd_soc_core 196608 3 snd_soc_
snd_hda_codec 143360 3 snd_hda_
snd_compress 20480 1 snd_soc_core
snd_hwdep 20480 1 snd_hda_codec
snd_pcm_dmaengine 16384 1 snd_soc_core
snd_pcm 106496 8 snd_soc_
snd_seq_midi 16384 0
snd_seq_midi_event 16384 1 snd_seq_midi
snd_rawmidi 32768 1 snd_seq_midi
snd_seq 65536 3 snd_seq_
snd_seq_device 16384 4 snd_seq,
snd_timer 32768 2 snd_pcm,snd_seq
snd 86016 15 snd_soc_
soundcore 16384 2 snd,snd_hda_codec
dw_dmac_core 24576 2 dw_dmac,
snd_soc_sst_acpi 16384 0
Welcome to PulseAudio! Use "help" for usage information.
>>> 1 sink(s) available.
* index: 0
name: <alsa_output.
driver: <module-
flags: HARDWARE DECIBEL_VOLUME LATENCY DYNAMIC_LATENCY
state: SUSPENDED
suspend cause: IDLE
priority: 9950
volume: 0: 100% 1: 100%
0: 0.00 dB 1: 0.00 dB
base volume: 100%
volume steps: 65537
muted: no
current latency: 0.00 ms
max request: 0 KiB
max rewind: 0 KiB
monitor source: 0
sample spec: s16le 2ch 48000Hz
channel map: front-left,
used by: 0
linked by: 0
configured latency: 0.00 ms; range is 0.50 .. 341.33 ms
card: 0 <alsa_card.
module: 5
properties:
ports:
active port: <hdmi-output-0>
>>> **** List of PLAYBACK Hardware Devices ****
card 0: HDMI [HDA Intel HDMI], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 0: HDMI [HDA Intel HDMI], device 8: HDMI 2 [HDMI 2]
Subdevices: 1/1
Subdevice #0: subdevice #0
Unloading ALSA sound driver modules: snd-seq-dummy snd-hda-codec-hdmi snd-soc-
Loading ALSA sound driver modules: snd-seq-dummy snd-hda-codec-hdmi snd-soc-
Support status summary of 'amit-XPS-13-9343':
You have 52 packages (2.3%) supported until November 2016 (9m)
You have 33 packages (1.4%) supported until February 2015 (9m)
You have 2151 packages (93.6%) supported until May 2019 (5y)
You have 33 packages (1.4%) supported until May 2017 (3y)
You have 1 packages (0.0%) that can not/no-longer be downloaded
You have 28 packages (1.2%) that are unsupported
Run with --show-unsupported, --show-supported or --show-all to see more details
*-multimedia
description: Audio device
product: Broadwell-U Audio Controller
vendor: Intel Corporation
physical id: 3
bus info: pci@0000:00:03.0
version: 09
width: 64 bits
clock: 33MHz
resources: irq:47 memory:
Please check
Revision history for this message
|
#9 |
This might be the same problem as https:/
Updating your computer's BIOS might help.
Revision history for this message
|
#10 |
Updated the BIOS.
No sound.
What could I try next?
Revision history for this message
|
#11 |
Working.
Tried first few steps of the trouble shooting page and it worked.
Thank You
Revision history for this message
|
#12 |
Problem Solved with BIOS update and Trouble shooting page