Ubuntu
alsa-driver package

Lost Sound in Ubuntu 13.04 After Latest Upgrade

Asked by JP Lord

My configuration details are available here:

http://www.alsa-project.org/db/?f=5eba0f6b2fa98fe2c5de169b4ee51c484b4e0b17

lspci | grep audio
08:01.0 Multimedia audio controller: Creative Labs SB Audigy (rev 03)

Everything worked fine until today. The only thing I can think of is that I manually killed pulseaudio, but restarting it and removing the configuration folders .pulse and .config/pulse should have restored everything. It did not.

I went through the usual sound troubleshooting step already:

- alsamixer does not show any muted device and the volume level is high everywhere.
- pulseaudio Volume Control does show the pulseaudio server receiving the sound from the applications. All Devices are unmuted. I only have one sound card per the Configuration tab and I tried all profiles, without success.
- I did apt-get remove --purge alsa-base pulseaudio and reinstalled. No success.

Is there anything obvious I am missing?

Thanks!

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JP Lord
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Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#1

Try:

killall pulseaudio; rm -r ~/.pulse*

Wait 10 seconds and reboot.

Revision history for this message
JP Lord (jplord) said : 		#2

Thank you for your reply!

I had done that already (per the above), but not in a single command line. I did it again, waited, rebooted, without success.

A detail worth mentioning is that none of the users on this computer have sound. I logged into each account (logging off from the previous one before) to confirm this.

Also, this computer can also boot into Windows. There is no sound problem when using Windows.

Another idea?

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actionparsnip (andrew-woodhead666) said : 		#3

Which release did you upgrade from? What steps did you take?

Takes

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JP Lord (jplord) said : 		#4

I upgraded from the previous version (12.10). I used the server method (sudo do-release-upgrade). That was several weeks ago while that version was still in beta. It worked flawlessly until today.

The upgrade I am referring to here is the normal aot-get upgrade...

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actionparsnip (andrew-woodhead666) said : 		#5

If you boot the previous 3.8 kernel does it work ok there?

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JP Lord (jplord) said : 		#6

That is an excellent suggestion!

I just tried the 3 3.8 kernels that lived on my PC at some point.

3.8.0-14-generic
3.8.0-18-generic
3.8.0-19-generic

Unfortunately, none of them worked.

This is the list of packages that were updated earlier today:

libglib2.0-data 2.37.0~git20130426.706e636a-0ubuntu1~13.04~ricotz0 with libglib2.0-data_2.37.1~git20130502.9d69c274-0ubuntu1~13.04~ricotz0_all.deb) ...
Dépaquetage de la mise à jour de libglib2.0-data ...
libgtk-3-bin 3.9.0~git20130429.f47e5787-0ubuntu1~13.04~ricotz0 with libgtk-3-bin_3.9.1~git20130502.2b6c6845-0ubuntu1~13.04~ricotz2_amd64.deb) ...
Conservation de « détournement de /usr/sbin/update-icon-caches en /usr/sbin/update-icon-caches.gtk2 par libgtk-3-bin »
Conservation de « détournement de /usr/share/man/man8/update-icon-caches.8.gz en /usr/share/man/man8/update-icon-caches.gtk2.8.gz par libgtk-3-bin »
Dépaquetage de la mise à jour de libgtk-3-bin ...
libgail-3-0:amd64 3.9.0~git20130429.f47e5787-0ubuntu1~13.04~ricotz0 with libgail-3-0_3.9.1~git20130502.2b6c6845-0ubuntu1~13.04~ricotz2_amd64.deb) ...
Dépaquetage de la mise à jour de libgail-3-0:amd64 ...
libgtk-3-0:amd64 3.9.0~git20130429.f47e5787-0ubuntu1~13.04~ricotz0 with libgtk-3-0_3.9.1~git20130502.2b6c6845-0ubuntu1~13.04~ricotz2_amd64.deb) ...
Dépaquetage de la mise à jour de libgtk-3-0:amd64 ...
libgtk-3-common 3.9.0~git20130429.f47e5787-0ubuntu1~13.04~ricotz0 with libgtk-3-common_3.9.1~git20130502.2b6c6845-0ubuntu1~13.04~ricotz2_all.deb) ...
Dépaquetage de la mise à jour de libgtk-3-common ...
linux-image-3.8.0-19-generic 3.8.0-19.29 with linux-image-3.8.0-19-generic_3.8.0-19.30_amd64.deb) ...

Besides the linux-image package, I don't see another one that could have had such an effect on sound...

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#7

i suggest you report a bug. You could also try running Raring from live CD and compare versions of packages etc

Revision history for this message
JP Lord (jplord) said : 		#8

Alright. I will attempt a clean install first, though. This might have been caused by other packages over the last year. If I still experience this after updating a fresh install, I will file a bug report.