Codec + Mixer: IDT 92HD73C1X5 - Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio 8086:3b56 (rev 06) - sound output working via speakers, but not via headphones on dell studio 1747 in Ubuntu 12.04 LTS

Asked by Danni

I have a dell studio 1747. I just installed 12.04 on a dual boot with windows 7 (The stereo sound and headphones work perfectly when booted into windows, sound turned up before booting into Ubuntu). The stereo sound seems to be working fine. The headphones, not so much.

My computer has two headphone jacks. When I put my working headphones into the first jack, the stereo sound is muted but there is no sound in the headphones. When I put my headphones into the second jack, the stereo sound is still there and no sound comes out of the headphones. Two different problems?

I first tried the sound troubleshooting found in the comunity support wiki. (https://help.ubuntu.com/community/SoundTroubleshooting) There seemed to be no problems. However, I'm not positive that my sound cards were on the list. It was a little convoluted for my noob self. I've tried the commands listed here (http://askubuntu.com/questions/68177/no-sound-on-headphones-on-an-asus-k50ij) but there were no changes. I've also brought up the alsamixer. The headphones don't appear to be muted or anything.

Any help would be greatly appreciated! I need at least one of the headphone jacks to work!

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu alsa-driver Edit question
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Solved by:
Mark Rijckenberg
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Revision history for this message
actionparsnip (andrew-woodhead666) said :
#1

What is the output of:

wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh

Thanks

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Danni (danni-niles) said :
#2
Revision history for this message
Best Mark Rijckenberg (markrijckenberg) said :
#3

Please run the following command in a Terminal session:

gksudo gedit /etc/modprobe.d/alsa-base.conf

Using the gedit editor, add this line in the/etc/modprobe.d/alsa-base.conf file :
options snd-hda-intel model=dell-m6-dmic

Save the change, close gedit and reboot to test.

Source: https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/173137

Revision history for this message
Danni (danni-niles) said :
#4

This certainly got the first headphone jack working correctly. The second one had no change, but that isn't a biggie. Thanks a million!

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Danni (danni-niles) said :
#5

Thanks Mark Rijckenberg, that solved my question.

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Mark Rijckenberg (markrijckenberg) said :
#6

You're welcome.