Ubuntu
alsa-driver package

No sound on Alienware M17xR3 - Ubuntu 12.04

Asked by Adam N

Hello,

I recently installed Ubuntu onto my Alienware M17xR3, i can get sound on my Logitech G930 which i plug in via USB however i do not get sound out of my laptop speakers no matter what i try. My on keyboard controls such as the increase volume and mute etc work perfectly.

My Output:
Digital Output (S/PDIF)
Analog Output

My Input:
Line-In
Internal Microphone

Thanks,
Adam

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu alsa-driver Edit question
Assignee:
No assignee Edit question
Solved by:
Mark Rijckenberg
Solved:
Last query:
Last reply:
Revision history for this message
Miha Gašperšič (miha.gaspersic) said : 		#1

Hello Adam,

It sounds to me like you don't have proper driver installed. Have you tried to play some music just inserting live cd into your computer? If you try this and you hear sound from your laptop speakers then you need to install proper dirvers. Probably your driver isn't compatible with new ubuntu os and you should wait for a while to fix bugs.

Regards,
Miha

Revision history for this message
Adam N (adzz-on-a-boat) said : 		#2

Originally when i initially tested Ubuntu on my computer using Wubi, i did head sound coming from my speakers, however when i then reinstalled with just Ubuntu on my computer, i cannot, i think i might just need to install my audio driver, how would i go about this?

Revision history for this message
actionparsnip (andrew-woodhead666) said : 		#3

What is the output of:

wget -O alsa-info.sh http://www.alsa-project.org/alsa-info.sh && chmod +x ./alsa-info.sh && ./alsa-info.sh

Thanks

Revision history for this message
Adam N (adzz-on-a-boat) said : 		#4

http://www.alsa-project.org/db/?f=33d280c281e21f1de714e37301526f50e0a8a862

Revision history for this message
Best Mark Rijckenberg (markrijckenberg) said : 		#5

Please try this procedure:

Step 1: Open a Terminal

Step 2: Run the following command (copy/paste command into the Terminal
and then hit <enter>)

gksudo gedit /etc/modprobe.d/alsa-base.conf

In the gedit editor, scroll down to the last lines of the alsa-base.conf
file and ADD these 2 lines to the end of the alsa-base.conf file (with
the file open inside the gedit editor!):

alias snd-card-0 snd-hda-intel
options snd-hda-intel model=alienware

Step 3: Reboot pc and retest sound using both headphones and speakers.
Test all audio jacks on the front and the back of your PC.

Step 4: If sound is still not working after a reboot, replace the alienware
model option with one of the model options below (for example: ref
) and then reboot and retest sound again.

STAC92HD73*
===========
  ref Reference board
  no-jd BIOS setup but without jack-detection
  intel Intel DG45* mobos
  dell-m6-amic Dell desktops/laptops with analog mics
  dell-m6-dmic Dell desktops/laptops with digital mics
  dell-m6 Dell desktops/laptops with both type of mics
  dell-eq Dell desktops/laptops
  alienware Alienware M17x
  auto BIOS setup (default)

Only use and test 1 model option at a time between each reboot! Do not
mix several model options at the same time in the alsa-base.conf file.

Revision history for this message
Adam N (adzz-on-a-boat) said : 		#6

Hi,

am i supposed to replace the whole "options snd-hda-intel model=alienware" line with one of the options you provided or just the "alienware" part of that line?

Thanks,
Adam

Revision history for this message
Mark Rijckenberg (markrijckenberg) said : 		#7

alienware is in the list of model options above

So yes: replace model=alienware with model=ref or model=intel or model=dell-m6-amic or .........

Do not replace the whole line, only replace the model=..... part.

Revision history for this message
Adam N (adzz-on-a-boat) said : 		#8

Hi,

Thank you very much, i can confirm that most of these worked however the most suitable one for me was the following:

options snd-hda-intel model=intel

however i noticed that my microphone worked on some models and not others, is it possible to like mix and match, as in, take the speaker settings from model "intel" and then the microphone from "no-jd"

Thanks,
Adam

Revision history for this message
Mark Rijckenberg (markrijckenberg) said : 		#9

As I already wrote in answer #5 (at the end of the procedure I gave you) : no, I do not think you can mix model options.

So I suggest logging a bug for this, mentioning which ALSA model options work for which audio components (speakers, microphone, ...).

Run the following command in a Terminal to start logging the separate bug report:

ubuntu-bug audio

Make sure to also mention the newly created bugreport number (web address) at this URL:

https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/195392

Revision history for this message
Adam N (adzz-on-a-boat) said : 		#10

Thanks Mark Rijckenberg, that solved my question.