Ubuntu
alsa-driver package

Codec + Mixer: Realtek ALC888 - card 0: SB [HDA ATI SB], device 0: ALC888 Analog [ALC888 Analog] - Audio device [0403]: ATI Technologies Inc SBx00 Azalia (Intel HDA) [1002:4383] - sound output not working on MEDIONPC MS-7646 in Ubuntu 11.10 after running an update and rebooting

Asked by Jaime R. Garza

After the last update and reboot, sound stopped working, here is my sound infos:

http://www.alsa-project.org/db/?f=335a132776707805a2cd18ce4ef1de1cd8d84c6f

The sound card is recognized everything seems to be recognized except for the fact that I can't hear anything.

Question information

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For:
Ubuntu alsa-driver Edit question
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Solved by:
Jaime R. Garza
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Revision history for this message
Jaime R. Garza (garzaj) said : 		#1

More infos:

H/W path Device Class Description
======================================================
                               system MS-7646 (To Be Filled By O.E.M.)
/0 bus MS-7646
/0/0 memory 64KiB BIOS
/0/4 processor AMD Athlon(tm) II X4 620 Processor
/0/4/5 memory 512KiB L1 cache
/0/4/6 memory 2MiB L2 cache
/0/2b memory 8GiB System Memory
/0/2b/0 memory 2GiB DIMM Synchronous 533 MHz (1,9 ns)
/0/2b/1 memory 2GiB DIMM Synchronous 200 MHz (5,0 ns)
/0/2b/2 memory 2GiB DIMM Synchronous 533 MHz (1,9 ns)
/0/2b/3 memory 2GiB DIMM Synchronous 200 MHz (5,0 ns)
/0/100 bridge RX780/RX790 Chipset Host Bridge
/0/100/2 bridge RD790 PCI to PCI bridge (external gfx0 port A)
/0/100/2/0 display Redwood [Radeon HD 5670]
/0/100/2/0.1 multimedia Redwood HDMI Audio [Radeon HD 5600 Series]
/0/100/5 bridge RD790 PCI to PCI bridge (PCI express gpp port B)
/0/100/5/0 eth0 network RTL8111/8168B PCI Express Gigabit Ethernet controller
/0/100/6 bridge RD790 PCI to PCI bridge (PCI express gpp port C)
/0/100/6/0 bus IEEE 1394 Host Controller
/0/100/11 scsi0 storage SB7x0/SB8x0/SB9x0 SATA Controller [AHCI mode]
/0/100/11/0 /dev/sda disk 500GB ST3500841AS
/0/100/11/0/3 /dev/sda3 volume 465GiB EXT4 volume
/0/100/11/1 /dev/cdrom disk DVDRAM GH22NS50
/0/100/11/0.0.0 /dev/sdb disk 1TB ST31000528AS
/0/100/11/0.0.0/1 /dev/sdb1 volume 3814MiB Linux swap volume
/0/100/11/0.0.0/2 /dev/sdb2 volume 23GiB EXT4 volume
/0/100/11/0.0.0/3 /dev/sdb3 volume 46GiB EXT4 volume
/0/100/11/0.0.0/4 /dev/sdb4 volume 857GiB EXT4 volume
/0/100/12 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
/0/100/12.1 bus SB7x0 USB OHCI1 Controller
/0/100/12.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller
/0/100/13 bus SB7x0/SB8x0/SB9x0 USB OHCI0 Controller
/0/100/13.1 bus SB7x0 USB OHCI1 Controller
/0/100/13.2 bus SB7x0/SB8x0/SB9x0 USB EHCI Controller
/0/100/14 bus SBx00 SMBus Controller
/0/100/14.1 storage SB7x0/SB8x0/SB9x0 IDE Controller
/0/100/14.2 multimedia SBx00 Azalia (Intel HDA)
/0/100/14.3 bridge SB7x0/SB8x0/SB9x0 LPC host controller
/0/100/14.4 bridge SBx00 PCI to PCI Bridge
/0/100/14.5 bus SB7x0/SB8x0/SB9x0 USB OHCI2 Controller
/0/101 bridge Family 10h Processor HyperTransport Configuration
/0/102 bridge Family 10h Processor Address Map
/0/103 bridge Family 10h Processor DRAM Controller
/0/104 bridge Family 10h Processor Miscellaneous Control
/0/105 bridge Family 10h Processor Link Control
/0/1 scsi8 storage
/0/1/0.0.0 /dev/sdc disk SCSI Disk
/0/1/0.0.1 /dev/sdd disk SCSI Disk
/0/1/0.0.2 /dev/sde disk SCSI Disk
/1 wlan0 network Wireless interface
total 0
crw-rw----+ 1 root audio 116, 33 2012-02-29 21:15 timer
crw-rw----+ 1 root audio 116, 1 2012-02-29 21:15 seq
crw-rw----+ 1 root audio 116, 2 2012-02-29 21:15 pcmC0D2c
crw-rw----+ 1 root audio 116, 6 2012-02-29 21:15 hwC0D3
crw-rw----+ 1 root audio 116, 7 2012-02-29 21:15 controlC0
crw-rw----+ 1 root audio 116, 9 2012-02-29 21:15 hwC1D0
crw-rw----+ 1 root audio 116, 10 2012-02-29 21:15 controlC1
crw-rw----+ 1 root audio 116, 12 2012-02-29 21:15 controlC2
drwxr-xr-x 2 root root 100 2012-02-29 21:15 by-path
drwxr-xr-x 2 root root 60 2012-02-29 21:15 by-id
drwxr-xr-x 4 root root 340 2012-02-29 21:15 .
crw-rw----+ 1 root audio 116, 8 2012-02-29 21:41 pcmC1D3p
crw-rw----+ 1 root audio 116, 11 2012-02-29 21:41 pcmC2D0c
crw-rw----+ 1 root audio 116, 3 2012-02-29 21:41 pcmC0D3p
crw-rw----+ 1 root audio 116, 4 2012-02-29 21:41 pcmC0D0p
crw-rw----+ 1 root audio 116, 5 2012-02-29 21:41 pcmC0D0c
drwxr-xr-x 18 root root 4560 2012-02-29 21:42 ..
cat: /dev/sndstat: No such file or directory
00:00.0 Host bridge [0600]: ATI Technologies Inc RX780/RX790 Chipset Host Bridge [1002:5957]
00:02.0 PCI bridge [0604]: ATI Technologies Inc RD790 PCI to PCI bridge (external gfx0 port A) [1002:5978]
00:05.0 PCI bridge [0604]: ATI Technologies Inc RD790 PCI to PCI bridge (PCI express gpp port B) [1002:597b]
00:06.0 PCI bridge [0604]: ATI Technologies Inc RD790 PCI to PCI bridge (PCI express gpp port C) [1002:597c]
00:11.0 SATA controller [0106]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 SATA Controller [AHCI mode] [1002:4391]
00:12.0 USB Controller [0c03]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI0 Controller [1002:4397]
00:12.1 USB Controller [0c03]: ATI Technologies Inc SB7x0 USB OHCI1 Controller [1002:4398]
00:12.2 USB Controller [0c03]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB EHCI Controller [1002:4396]
00:13.0 USB Controller [0c03]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI0 Controller [1002:4397]
00:13.1 USB Controller [0c03]: ATI Technologies Inc SB7x0 USB OHCI1 Controller [1002:4398]
00:13.2 USB Controller [0c03]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB EHCI Controller [1002:4396]
00:14.0 SMBus [0c05]: ATI Technologies Inc SBx00 SMBus Controller [1002:4385] (rev 3c)
00:14.1 IDE interface [0101]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 IDE Controller [1002:439c]
00:14.2 Audio device [0403]: ATI Technologies Inc SBx00 Azalia (Intel HDA) [1002:4383]
00:14.3 ISA bridge [0601]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 LPC host controller [1002:439d]
00:14.4 PCI bridge [0604]: ATI Technologies Inc SBx00 PCI to PCI Bridge [1002:4384]
00:14.5 USB Controller [0c03]: ATI Technologies Inc SB7x0/SB8x0/SB9x0 USB OHCI2 Controller [1002:4399]
00:18.0 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor HyperTransport Configuration [1022:1200]
00:18.1 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor Address Map [1022:1201]
00:18.2 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor DRAM Controller [1022:1202]
00:18.3 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor Miscellaneous Control [1022:1203]
00:18.4 Host bridge [0600]: Advanced Micro Devices [AMD] Family 10h Processor Link Control [1022:1204]
01:00.0 VGA compatible controller [0300]: ATI Technologies Inc Redwood [Radeon HD 5670] [1002:68d8]
01:00.1 Audio device [0403]: ATI Technologies Inc Redwood HDMI Audio [Radeon HD 5600 Series] [1002:aa60]
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8111/8168B PCI Express Gigabit Ethernet controller [10ec:8168] (rev 03)
03:00.0 FireWire (IEEE 1394) [0c00]: JMicron Technology Corp. IEEE 1394 Host Controller [197b:2380]
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 006 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 007 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 001 Device 002: ID 058f:6360 Alcor Micro Corp. Multimedia Card Reader
Bus 001 Device 003: ID 046d:080a Logitech, Inc. Portable Webcam C905
Bus 001 Device 005: ID 058f:6254 Alcor Micro Corp. USB Hub
Bus 002 Device 002: ID 13d3:3306 IMC Networks WLAN [RTL8191S]
Bus 004 Device 002: ID 076b:3021 OmniKey AG CardMan 3121
Bus 004 Device 003: ID 045e:0750 Microsoft Corp. Wired Keyboard 600
Bus 001 Device 007: ID 1a81:2204
/sbin/alsactl
Cannot stat /dev/dsp: Bad address
                     USER PID ACCESS COMMAND
/dev/snd/controlC0: jaime 3552 F.... pulseaudio
/dev/snd/controlC2: jaime 3552 F.... pulseaudio
dpkg-query: no path found matching pattern *bin/slmodemd*.
[ 0.000000] No AGP bridge found
[ 0.000000] found SMP MP-table at [ffff8800000ff780] ff780
[ 0.000000] No AGP bridge found
[ 0.400087] ACPI: No dock devices found.
[ 0.400089] HEST: Table not found.
[ 0.442103] pnp 00:0a: [Firmware Bug]: [mem 0x00000000-0xffffffffffffffff disabled] covers only part of AMD MMCONFIG area [mem 0xe0000000-0xefffffff]; adding more reservations
[ 0.442213] pnp: PnP ACPI: found 11 devices
[ 1.524575] audit: initializing netlink socket (disabled)
[ 1.524594] type=2000 audit(1330546517.520:1): initialized
[ 1.591495] ERST: Table is not found!
[ 1.814021] Fixed MDIO Bus: probed
[ 1.814285] ehci_hcd 0000:00:12.2: applying AMD SB700/SB800/Hudson-2/3 EHCI dummy qh workaround
[ 1.824180] hub 1-0:1.0: USB hub found
[ 1.824378] ehci_hcd 0000:00:13.2: applying AMD SB700/SB800/Hudson-2/3 EHCI dummy qh workaround
[ 1.836179] hub 2-0:1.0: USB hub found
[ 1.896149] hub 3-0:1.0: USB hub found
[ 1.956152] hub 4-0:1.0: USB hub found
[ 2.016145] hub 5-0:1.0: USB hub found
[ 2.076145] hub 6-0:1.0: USB hub found
[ 2.136180] hub 7-0:1.0: USB hub found
[ 2.136353] i8042: PNP: No PS/2 controller found. Probing ports directly.
[ 2.159127] powernow-k8: Found 1 AMD Athlon(tm) II X4 620 Processor (4 cpu cores) (version 2.20.00)
[ 2.159702] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 3.113006] hub 1-5:1.0: USB hub found
[ 13.651475] lp: driver loaded but no devices found
[ 13.687246] type=1400 audit(1330546530.024:2): apparmor="STATUS" operation="profile_load" name="/sbin/dhclient" pid=447 comm="apparmor_parser"
[ 13.687664] type=1400 audit(1330546530.024:3): apparmor="STATUS" operation="profile_load" name="/usr/lib/NetworkManager/nm-dhcp-client.action" pid=447 comm="apparmor_parser"
[ 13.687901] type=1400 audit(1330546530.024:4): apparmor="STATUS" operation="profile_load" name="/usr/lib/connman/scripts/dhclient-script" pid=447 comm="apparmor_parser"
[ 13.690457] type=1400 audit(1330546530.028:5): apparmor="STATUS" operation="profile_load" name="/usr/sbin/ntpd" pid=479 comm="apparmor_parser"
[ 13.835213] input: HDA ATI SB Headphone as /devices/pci0000:00/0000:00:14.2/sound/card0/input2
[ 13.869970] input: HD-Audio Generic HDMI/DP,pcm=3 as /devices/pci0000:00/0000:00:02.0/0000:01:00.1/sound/card1/input3
[ 14.099404] uvcvideo: Found UVC 1.00 device <unnamed> (046d:080a)
[ 14.148691] usbcore: registered new interface driver snd-usb-audio
[ 17.954303] type=1400 audit(1330546534.292:6): apparmor="STATUS" operation="profile_load" name="/usr/lib/cups/backend/cups-pdf" pid=1257 comm="apparmor_parser"
[ 17.954905] type=1400 audit(1330546534.292:7): apparmor="STATUS" operation="profile_load" name="/usr/sbin/cupsd" pid=1257 comm="apparmor_parser"
[ 17.994943] type=1400 audit(1330546534.332:8): apparmor="STATUS" operation="profile_replace" name="/usr/lib/cups/backend/cups-pdf" pid=1285 comm="apparmor_parser"
[ 17.995460] type=1400 audit(1330546534.332:9): apparmor="STATUS" operation="profile_replace" name="/usr/sbin/cupsd" pid=1285 comm="apparmor_parser"
[ 17.998231] type=1400 audit(1330546534.336:10): apparmor="STATUS" operation="profile_load" name="/usr/sbin/tcpdump" pid=1290 comm="apparmor_parser"
[ 17.998686] type=1400 audit(1330546534.336:11): apparmor="STATUS" operation="profile_load" name="/usr/bin/evince" pid=1283 comm="apparmor_parser"
[ 18.185468] r8712u: Loading firmware from "rtlwifi/rtl8712u.bin"
[ 18.343417] vboxdrv: Found 4 processor cores.
[ 18.552296] vboxpci: IOMMU not found (not registered)
sudo: /etc/init.d/sl-modem-daemon: command not found
 Release Date: 05/07/2010
  Serial services are supported (int 14h)
 Manufacturer: MEDIONPC
 Product Name: MS-7646
 Serial Number: To Be Filled By O.E.M.
 Manufacturer: MEDIONPC
 Product Name: MS-7646
 Serial Number: To be filled by O.E.M.
 Manufacturer: MEDIONPC
 Serial Number: To Be Filled By O.E.M.
 Manufacturer: AMD
 Serial Number: To Be Filled By O.E.M.
 Port Type: Serial Port 16550A Compatible
 Manufacturer: Manufacturer00
 Serial Number: 5E572D65
 Manufacturer: Manufacturer01
 Serial Number: 5D572D65
 Manufacturer: Manufacturer02
 Serial Number: 70C0F865
 Manufacturer: Manufacturer03
 Serial Number: 6FC0F865
snd_seq_dummy 12798 0
usbhid 47198 0
hid 95463 1 usbhid
snd_usb_audio 118122 1
snd_usbmidi_lib 25371 1 snd_usb_audio
snd_hda_codec_hdmi 32040 1
snd_seq_midi 13324 0
snd_hda_codec_realtek 330769 1
snd_rawmidi 30547 2 snd_usbmidi_lib,snd_seq_midi
snd_hda_intel 33390 2
snd_seq_midi_event 14899 1 snd_seq_midi
snd_hda_codec 104931 3 snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_hda_intel
snd_hwdep 13668 2 snd_usb_audio,snd_hda_codec
snd_pcm 96714 4 snd_usb_audio,snd_hda_codec_hdmi,snd_hda_intel,snd_hda_codec
snd_seq 61896 3 snd_seq_dummy,snd_seq_midi,snd_seq_midi_event
snd_timer 29991 2 snd_pcm,snd_seq
snd_seq_device 14540 4 snd_seq_dummy,snd_seq_midi,snd_rawmidi,snd_seq
snd 68266 18 snd_usb_audio,snd_usbmidi_lib,snd_hda_codec_hdmi,snd_hda_codec_realtek,snd_rawmidi,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm,snd_seq,snd_timer,snd_seq_device
soundcore 12680 1 snd
snd_page_alloc 18529 2 snd_hda_intel,snd_pcm
usb_storage 57901 0
**** List of PLAYBACK Hardware Devices ****
card 0: SB [HDA ATI SB], device 0: ALC888 Analog [ALC888 Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: SB [HDA ATI SB], device 3: ALC888 Digital [ALC888 Digital]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 1: Generic [HD-Audio Generic], device 3: HDMI 0 [HDMI 0]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
Unloading ALSA sound driver modules: snd-seq-dummy snd-usb-audio snd-usbmidi-lib snd-hda-codec-hdmi snd-seq-midi snd-hda-codec-realtek snd-rawmidi snd-hda-intel snd-seq-midi-event snd-hda-codec snd-hwdep snd-pcm snd-seq snd-timer snd-seq-device snd-page-alloc (failed: modules still loaded: snd-usb-audio snd-usbmidi-lib snd-hda-codec-hdmi snd-hda-codec-realtek snd-rawmidi snd-hda-intel snd-hda-codec snd-hwdep snd-pcm snd-timer snd-seq-device snd-page-alloc).
Loading ALSA sound driver modules: snd-seq-dummy snd-usb-audio snd-usbmidi-lib snd-hda-codec-hdmi snd-seq-midi snd-hda-codec-realtek snd-rawmidi snd-hda-intel snd-seq-midi-event snd-hda-codec snd-hwdep snd-pcm snd-seq snd-timer snd-seq-device snd-page-alloc.
  *-multimedia
       description: Audio device
       product: Redwood HDMI Audio [Radeon HD 5600 Series]
       vendor: ATI Technologies Inc
       physical id: 0.1
       bus info: pci@0000:01:00.1
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi bus_master cap_list
       configuration: driver=HDA Intel latency=0
       resources: irq:45 memory:fe9bc000-fe9bffff
  *-multimedia
       description: Audio device
       product: SBx00 Azalia (Intel HDA)
       vendor: ATI Technologies Inc
       physical id: 14.2
       bus info: pci@0000:00:14.2
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: pm bus_master cap_list
       configuration: driver=HDA Intel latency=64
       resources: irq:16 memory:fe8f0000-fe8f3fff

Revision history for this message
Mark Rijckenberg (markrijckenberg) said : 		#2

Please try this procedure:

Step 0: Use alsamixer to UNMUTE and INCREASE volume to 100% on the following channels:

Simple mixer control 'Line',0
Simple mixer control 'Mic',0
Simple mixer control 'Aux',0
Simple mixer control 'Capture',0
Simple mixer control 'Auto-Mute Mode',0 -> set to Disabled

Step 1: Open a Terminal

Step 2: Run the following command (copy/paste command into the Terminal and then hit <enter>)

gksudo gedit /etc/modprobe.d/alsa-base.conf

In the gedit editor, scroll down to the last lines of the alsa-base.conf file and add these 2 lines to the end of the alsa-base.conf file (with the file open inside the gedit editor!):

alias snd-card-0 snd-hda-intel
options snd-hda-intel model=auto

Step 3: Reboot pc and retest sound using both headphones and speakers.

Step 4: If sound is still not working after a reboot, replace the auto model option with one of the model options below (for example: medion ) and then reboot and retest sound again.

ALC882/883/885/888/889
======================
 auto auto-config reading BIOS (default)
 medion Medion Laptops
  medion-md2 Medion MD2
  3stack-dig 3-jack with SPDIF I/O
  6stack-dig 6-jack digital with SPDIF I/O
  arima Arima W820Di1
  targa Targa T8, MSI-1049 T8
  asus-a7j ASUS A7J
  asus-a7m ASUS A7M
  macpro MacPro support
  mb5 Macbook 5,1
  macmini3 Macmini 3,1
  mba21 Macbook Air 2,1
  mbp3 Macbook Pro rev3
  imac24 iMac 24'' with jack detection
  imac91 iMac 9,1
  w2jc ASUS W2JC
  3stack-2ch-dig 3-jack with SPDIF I/O (ALC883)
  alc883-6stack-dig 6-jack digital with SPDIF I/O (ALC883)
  3stack-6ch 3-jack 6-channel
  3stack-6ch-dig 3-jack 6-channel with SPDIF I/O
  6stack-dig-demo 6-jack digital for Intel demo board
  acer Acer laptops (Travelmate 3012WTMi, Aspire 5600, etc)
  acer-aspire Acer Aspire 9810
  acer-aspire-4930g Acer Aspire 4930G
  acer-aspire-6530g Acer Aspire 6530G
  acer-aspire-7730g Acer Aspire 7730G
  acer-aspire-8930g Acer Aspire 8930G
  targa-dig Targa/MSI
  targa-2ch-dig Targa/MSI with 2-channel
  targa-8ch-dig Targa/MSI with 8-channel (MSI GX620)
  laptop-eapd 3-jack with SPDIF I/O and EAPD (Clevo M540JE, M550JE)
  lenovo-101e Lenovo 101E
  lenovo-nb0763 Lenovo NB0763
  lenovo-ms7195-dig Lenovo MS7195
  lenovo-sky Lenovo Sky
  haier-w66 Haier W66
  3stack-hp HP machines with 3stack (Lucknow, Samba boards)
  6stack-dell Dell machines with 6stack (Inspiron 530)
  mitac Mitac 8252D
  clevo-m540r Clevo M540R (6ch + digital)
  clevo-m720 Clevo M720 laptop series
  fujitsu-pi2515 Fujitsu AMILO Pi2515
  fujitsu-xa3530 Fujitsu AMILO XA3530
  3stack-6ch-intel Intel DG33* boards
  intel-alc889a Intel IbexPeak with ALC889A
  intel-x58 Intel DX58 with ALC889
  asus-p5q ASUS P5Q-EM boards
  mb31 MacBook 3,1
  sony-vaio-tt Sony VAIO TT

Only use and test 1 model option at a time between each reboot! Do not mix several model options at the same time in the alsa-base.conf file.

Revision history for this message
Jaime R. Garza (garzaj) said : 		#3

Thanx, I followed the

https://help.ubuntu.com/community/SoundTroubleshootingProcedure

and step 4 did the trick!

Now it's working again!

Thanx a lot!