Ubuntu

[Realtek ALC662 rev1] Playback problem Rhythm box will not play. there is no sound. I may have erased some necessary sub programs while I was trying to get real player to work.

Asked by Douglas Greenstein on 2010-11-20

I'm a novice to computers and Linux. Have the latest version of Ubuntu which I down-loaded a few days ago. The Rhythm box player was working fine when I first used it. As I said I added some GStreamer components which than caused the Rhythm box not to work and then I undid them. The real player still doesn't work. I really didn't know what I was doing!

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: alsa-base 1.0.23+dfsg-1ubuntu4
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: ALC662 rev1 Analog [ALC662 rev1 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER PID ACCESS COMMAND
 /dev/snd/controlC0: douglas 1641 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfbef8000 irq 22'
   Mixer name : 'Realtek ALC662 rev1'
   Components : 'HDA:10ec0662,103c2a99,00100101'
   Controls : 18
   Simple ctrls : 11
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfbfec000 irq 44'
   Mixer name : 'ATI R6xx HDMI'
   Components : 'HDA:1002aa01,00aa0100,00100100'
   Controls : 4
   Simple ctrls : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Fri Nov 19 23:25:32 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SelectedCard: 0 NVidia HDA-Intel - HDA NVidia
SourcePackage: alsa-driver
Symptom: audio
Title: [Realtek ALC662 rev1] Playback problem
dmi.bios.date: 11/06/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.15
dmi.board.name: Narra6
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 6.01
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.15:bd11/06/2009:svnHP-Pavilion:pnAY643AA-ABAs5310f:pvr:rvnPEGATRONCORPORATION:rnNarra6:rvr6.01:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: AY643AA-ABA s5310f
dmi.sys.vendor: HP-Pavilion

Question information

Daniel T Chen (crimsun) said : #2

Your codec and controller appear to have been initialized correctly. From your kernel ring buffer:

[ 11.564529] hda_codec: ALC662 rev1: BIOS auto-probing.

Please open Applications > Accessories > Terminal, and in it copy the following command, then press Enter:

pactl stat

Please copy and paste the output into a comment here.

Hi Daniel,
I'm copying by hand from my terminal,

douglas@douglas-AY643AA-ABA-s5310f:~$ pactl stat
Currently in use: 1 blocks containing 64.0 KiB bytes total.
Allocated during whole lifetime: 186326 blocks containing 443.0 MiB bytes total.
Sample cache size: 0 B
User name: douglas
Host Name: douglas- AY643AA-ABA-s5310f
Server Name: pulseaudio
Server Version: 0.9.21-63-gd3efa-dirty
Default Sample Specification: s16le 2ch 44100Hz
Default Channel Map: front-left, front-right
Default Sink: alsa_output.pci-0000_00_05.0. analog-stereo
Default Source: alsa_input.pci-0000_00_05.0. analog-stereo
Cookie: 09elab2b
douglas@douglas-AY643AA-ABA-s5310f:~$

Hope this helps.
Doug
Thanks

--- On Sun, 11/21/10, Daniel T Chen <email address hidden> wrote:

From: Daniel T Chen <email address hidden>
Subject: [Bug 677743] Re: [Realtek ALC662 rev1] Playback problem Rhythm box will not play. there is no sound. I may have erased some necessary sub programs while I was trying to get real player to work.
To: <email address hidden>
Date: Sunday, November 21, 2010, 12:31 AM

Your codec and controller appear to have been initialized correctly.
>From your kernel ring buffer:

[   11.564529] hda_codec: ALC662 rev1: BIOS auto-probing.

Please open Applications > Accessories > Terminal, and in it copy the
following command, then press Enter:

pactl stat

Please copy and paste the output into a comment here.

** Changed in: alsa-driver (Ubuntu)
       Status: New => Incomplete

--
[Realtek ALC662 rev1] Playback problem Rhythm box will not play. there is no sound. I may have erased some necessary sub programs while I was trying to get real player to work.
https://bugs.launchpad.net/bugs/677743
You received this bug notification because you are a direct subscriber
of the bug.

Status in “alsa-driver” package in Ubuntu: Incomplete

Bug description:
I'm a novice to computers and Linux. Have the latest version of Ubuntu which I down-loaded a few days ago. The Rhythm box player was working fine when I first used it. As I said I added some GStreamer components which than caused the Rhythm box not to work and then I undid them. The real player still doesn't work. I really didn't know what I was doing!

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: alsa-base 1.0.23+dfsg-1ubuntu4
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: ALC662 rev1 Analog [ALC662 rev1 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  douglas    1641 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfbef8000 irq 22'
   Mixer name    : 'Realtek ALC662 rev1'
   Components    : 'HDA:10ec0662,103c2a99,00100101'
   Controls      : 18
   Simple ctrls  : 11
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfbfec000 irq 44'
   Mixer name    : 'ATI R6xx HDMI'
   Components    : 'HDA:1002aa01,00aa0100,00100100'
   Controls      : 4
   Simple ctrls  : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Fri Nov 19 23:25:32 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SelectedCard: 0 NVidia HDA-Intel - HDA NVidia
SourcePackage: alsa-driver
Symptom: audio
Title: [Realtek ALC662 rev1] Playback problem
dmi.bios.date: 11/06/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.15
dmi.board.name: Narra6
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 6.01
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.15:bd11/06/2009:svnHP-Pavilion:pnAY643AA-ABAs5310f:pvr:rvnPEGATRONCORPORATION:rnNarra6:rvr6.01:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: AY643AA-ABA s5310f
dmi.sys.vendor: HP-Pavilion

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/677743/+subscribe

Daniel T Chen (crimsun) said : #4

Can you erase ~/.pulse*, logout, and login again?

Daniel, I don't understand your instructions.

--- On Sun, 11/21/10, Daniel T Chen <email address hidden> wrote:

From: Daniel T Chen <email address hidden>
Subject: Re: [Bug 677743] Re: [Realtek ALC662 rev1] Playback problem Rhythm box will not play. there is no sound. I may have erased some necessary sub programs while I was trying to get real player to work.
To: <email address hidden>
Date: Sunday, November 21, 2010, 3:05 PM

Can you erase ~/.pulse*, logout, and login again?

--
[Realtek ALC662 rev1] Playback problem Rhythm box will not play. there is no sound. I may have erased some necessary sub programs while I was trying to get real player to work.
https://bugs.launchpad.net/bugs/677743
You received this bug notification because you are a direct subscriber
of the bug.

Status in “alsa-driver” package in Ubuntu: Incomplete

Bug description:
I'm a novice to computers and Linux. Have the latest version of Ubuntu which I down-loaded a few days ago. The Rhythm box player was working fine when I first used it. As I said I added some GStreamer components which than caused the Rhythm box not to work and then I undid them. The real player still doesn't work. I really didn't know what I was doing!

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: alsa-base 1.0.23+dfsg-1ubuntu4
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: ALC662 rev1 Analog [ALC662 rev1 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  douglas    1641 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfbef8000 irq 22'
   Mixer name    : 'Realtek ALC662 rev1'
   Components    : 'HDA:10ec0662,103c2a99,00100101'
   Controls      : 18
   Simple ctrls  : 11
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfbfec000 irq 44'
   Mixer name    : 'ATI R6xx HDMI'
   Components    : 'HDA:1002aa01,00aa0100,00100100'
   Controls      : 4
   Simple ctrls  : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Fri Nov 19 23:25:32 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SelectedCard: 0 NVidia HDA-Intel - HDA NVidia
SourcePackage: alsa-driver
Symptom: audio
Title: [Realtek ALC662 rev1] Playback problem
dmi.bios.date: 11/06/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.15
dmi.board.name: Narra6
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 6.01
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.15:bd11/06/2009:svnHP-Pavilion:pnAY643AA-ABAs5310f:pvr:rvnPEGATRONCORPORATION:rnNarra6:rvr6.01:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: AY643AA-ABA s5310f
dmi.sys.vendor: HP-Pavilion

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/677743/+subscribe

Daniel T Chen (crimsun) said : #6

Open a Terminal, rm -rf ~/.pulse*, then logout of GNOME and back in.

Daniel my result was:

     rm: invalid option - - '~'

The terminal prompted me to get help as follows:

Try 'rm  - - help' for more information. So I have a slight understanding of what you are trying to do.

I appreciate your help.

--- On Sun, 11/21/10, Daniel T Chen <email address hidden> wrote:

From: Daniel T Chen <email address hidden>
Subject: Re: [Bug 677743] Re: [Realtek ALC662 rev1] Playback problem Rhythm box will not play. there is no sound. I may have erased some necessary sub programs while I was trying to get real player to work.
To: <email address hidden>
Date: Sunday, November 21, 2010, 4:17 PM

Open a Terminal, rm -rf ~/.pulse*, then logout of GNOME and back in.

--
[Realtek ALC662 rev1] Playback problem Rhythm box will not play. there is no sound. I may have erased some necessary sub programs while I was trying to get real player to work.
https://bugs.launchpad.net/bugs/677743
You received this bug notification because you are a direct subscriber
of the bug.

Status in “alsa-driver” package in Ubuntu: Incomplete

Bug description:
I'm a novice to computers and Linux. Have the latest version of Ubuntu which I down-loaded a few days ago. The Rhythm box player was working fine when I first used it. As I said I added some GStreamer components which than caused the Rhythm box not to work and then I undid them. The real player still doesn't work. I really didn't know what I was doing!

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: alsa-base 1.0.23+dfsg-1ubuntu4
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: ALC662 rev1 Analog [ALC662 rev1 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  douglas    1641 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfbef8000 irq 22'
   Mixer name    : 'Realtek ALC662 rev1'
   Components    : 'HDA:10ec0662,103c2a99,00100101'
   Controls      : 18
   Simple ctrls  : 11
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfbfec000 irq 44'
   Mixer name    : 'ATI R6xx HDMI'
   Components    : 'HDA:1002aa01,00aa0100,00100100'
   Controls      : 4
   Simple ctrls  : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Fri Nov 19 23:25:32 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SelectedCard: 0 NVidia HDA-Intel - HDA NVidia
SourcePackage: alsa-driver
Symptom: audio
Title: [Realtek ALC662 rev1] Playback problem
dmi.bios.date: 11/06/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.15
dmi.board.name: Narra6
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 6.01
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.15:bd11/06/2009:svnHP-Pavilion:pnAY643AA-ABAs5310f:pvr:rvnPEGATRONCORPORATION:rnNarra6:rvr6.01:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: AY643AA-ABA s5310f
dmi.sys.vendor: HP-Pavilion

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/677743/+subscribe

Daniel T Chen (crimsun) said : #8

@Douglas Please copy and paste the command that I gave from my comment above
into the Terminal; it's probably less likely to return an error.

Dear Dan, I was able to get it working. I guess I'm experiencing a learning curve with Linux and this Ubuntu. What I lack in real expertise, I make up for in persistence. I noticed some options in the Synaptic Package Manager such as the "uninstall everything option" and I got rid of the RealPlayer and completely removed the Rhythm box. I then re-installed the Rhythm Box and it still didn't work so I went back to the Snaptic Package Manager and installed a bunch of Rhythm box related files which were not included when I downloaded Rhythm Box from the Ubuntu Software Center, even though they didn't have that red circle image to the left. Fortunately they were written in plain 'enough' English so that I could understand sufficiently what they might accomplish. I'm playing a CD now and the radio works too. Thank you so much for your help and your commitment. It meant a lot to me. You are a winner! Sincerely, Doug I don't want to mess with the input terminal
 at this time. What do you think?

--- On Mon, 11/22/10, Daniel T Chen <email address hidden> wrote:

From: Daniel T Chen <email address hidden>
Subject: Re: [Bug 677743] Re: [Realtek ALC662 rev1] Playback problem Rhythm box will not play. there is no sound. I may have erased some necessary sub programs while I was trying to get real player to work.
To: <email address hidden>
Date: Monday, November 22, 2010, 2:45 AM

@Douglas Please copy and paste the command that I gave from my comment above
into the Terminal; it's probably less likely to return an error.

--
[Realtek ALC662 rev1] Playback problem Rhythm box will not play. there is no sound. I may have erased some necessary sub programs while I was trying to get real player to work.
https://bugs.launchpad.net/bugs/677743
You received this bug notification because you are a direct subscriber
of the bug.

Status in “alsa-driver” package in Ubuntu: Incomplete

Bug description:
I'm a novice to computers and Linux. Have the latest version of Ubuntu which I down-loaded a few days ago. The Rhythm box player was working fine when I first used it. As I said I added some GStreamer components which than caused the Rhythm box not to work and then I undid them. The real player still doesn't work. I really didn't know what I was doing!

ProblemType: Bug
DistroRelease: Ubuntu 10.10
Package: alsa-base 1.0.23+dfsg-1ubuntu4
ProcVersionSignature: Ubuntu 2.6.35-22.35-generic-pae 2.6.35.4
Uname: Linux 2.6.35-22-generic-pae i686
NonfreeKernelModules: fglrx
AlsaVersion: Advanced Linux Sound Architecture Driver Version 1.0.23.
Architecture: i386
ArecordDevices:
 **** List of CAPTURE Hardware Devices ****
 card 0: NVidia [HDA NVidia], device 0: ALC662 rev1 Analog [ALC662 rev1 Analog]
   Subdevices: 1/1
   Subdevice #0: subdevice #0
AudioDevicesInUse:
 USER        PID ACCESS COMMAND
 /dev/snd/controlC0:  douglas    1641 F.... pulseaudio
Card0.Amixer.info:
 Card hw:0 'NVidia'/'HDA NVidia at 0xfbef8000 irq 22'
   Mixer name    : 'Realtek ALC662 rev1'
   Components    : 'HDA:10ec0662,103c2a99,00100101'
   Controls      : 18
   Simple ctrls  : 11
Card1.Amixer.info:
 Card hw:1 'HDMI'/'HDA ATI HDMI at 0xfbfec000 irq 44'
   Mixer name    : 'ATI R6xx HDMI'
   Components    : 'HDA:1002aa01,00aa0100,00100100'
   Controls      : 4
   Simple ctrls  : 1
Card1.Amixer.values:
 Simple mixer control 'IEC958',0
   Capabilities: pswitch pswitch-joined penum
   Playback channels: Mono
   Mono: Playback [on]
Date: Fri Nov 19 23:25:32 2010
InstallationMedia: Ubuntu 10.10 "Maverick Meerkat" - Release i386 (20101007)
PackageArchitecture: all
ProcEnviron:
 PATH=(custom, no user)
 LANG=en_US.UTF-8
 SHELL=/bin/bash
SelectedCard: 0 NVidia HDA-Intel - HDA NVidia
SourcePackage: alsa-driver
Symptom: audio
Title: [Realtek ALC662 rev1] Playback problem
dmi.bios.date: 11/06/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: 5.15
dmi.board.name: Narra6
dmi.board.vendor: PEGATRON CORPORATION
dmi.board.version: 6.01
dmi.chassis.asset.tag: Asset-1234567890
dmi.chassis.type: 3
dmi.chassis.vendor: Hewlett-Packard
dmi.chassis.version: Chassis Version
dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvr5.15:bd11/06/2009:svnHP-Pavilion:pnAY643AA-ABAs5310f:pvr:rvnPEGATRONCORPORATION:rnNarra6:rvr6.01:cvnHewlett-Packard:ct3:cvrChassisVersion:
dmi.product.name: AY643AA-ABA s5310f
dmi.sys.vendor: HP-Pavilion

To unsubscribe from this bug, go to:
https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/677743/+subscribe

Daniel T Chen (crimsun) said : #10

Since you say that you've resolved the symptom described in the (original bug) title, I'll go ahead and convert this into an answered question. I don't think it's necessary to run the commands in the Terminal if you've already resolved the symptom.

Can you help with this problem?

Provide an answer of your own, or ask Douglas Greenstein for more information if necessary.

To post a message you must log in.