Playback hardware device: Intel [HDA Intel], device 0: HDA Generic [HDA Generic] - Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05) - sound not working via headphones or speakers on Dell Studio 14 in Kubuntu 10.04 64-bit edition - solved after upgrading to ALSA driver 1.0.23

Is the system a laptop or branded system? If so can you please provide make and model. Can you also give the output of:

lspci; sudo lshw -C sound

Thanks

Hi,
 it's a laptop, a Dell Studio 14 a bit customized.
If you want I can try to find a place to put the output of ubuntu-bug alsa-base and a screenshot of the alsamixer.
For the moment here's the output of the two commands:

$ lspci
00:00.0 Host bridge: Intel Corporation Core Processor DMI (rev 11)
00:03.0 PCI bridge: Intel Corporation Core Processor PCI Express Root Port 1 (rev 11)
00:08.0 System peripheral: Intel Corporation Core Processor System Management Registers (rev 11)
00:08.1 System peripheral: Intel Corporation Core Processor Semaphore and Scratchpad Registers (rev 11)
00:08.2 System peripheral: Intel Corporation Core Processor System Control and Status Registers (rev 11)
00:08.3 System peripheral: Intel Corporation Core Processor Miscellaneous Registers (rev 11)
00:10.0 System peripheral: Intel Corporation Core Processor QPI Link (rev 11)
00:10.1 System peripheral: Intel Corporation Core Processor QPI Routing and Protocol Registers (rev 11)
00:16.0 Communication controller: Intel Corporation 5 Series/3400 Series Chipset HECI Controller (rev 06)
00:1a.0 USB Controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05)
00:1b.0 Audio device: Intel Corporation 5 Series/3400 Series Chipset High Definition Audio (rev 05)
00:1c.0 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 1 (rev 05)
00:1c.1 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 2 (rev 05)
00:1c.2 PCI bridge: Intel Corporation 5 Series/3400 Series Chipset PCI Express Root Port 3 (rev 05)
00:1d.0 USB Controller: Intel Corporation 5 Series/3400 Series Chipset USB2 Enhanced Host Controller (rev 05)
00:1e.0 PCI bridge: Intel Corporation 82801 Mobile PCI Bridge (rev a5)
00:1f.0 ISA bridge: Intel Corporation Mobile 5 Series Chipset LPC Interface Controller (rev 05)
00:1f.2 SATA controller: Intel Corporation 5 Series/3400 Series Chipset 4 port SATA AHCI Controller (rev 05)
00:1f.3 SMBus: Intel Corporation 5 Series/3400 Series Chipset SMBus Controller (rev 05)
02:00.0 VGA compatible controller: ATI Technologies Inc Manhattan [Mobility Radeon HD 5000 Series]
02:00.1 Audio device: ATI Technologies Inc Manhattan HDMI Audio [Mobility Radeon HD 5000 Series]
03:00.0 Ethernet controller: Broadcom Corporation NetLink BCM57780 Gigabit Ethernet PCIe (rev 01)
06:00.0 Network controller: Broadcom Corporation BCM4312 802.11b/g (rev 01)
ff:00.0 Host bridge: Intel Corporation Core Processor QuickPath Architecture Generic Non-Core Registers (rev 04)
ff:00.1 Host bridge: Intel Corporation Core Processor QuickPath Architecture System Address Decoder (rev 04)
ff:02.0 Host bridge: Intel Corporation Core Processor QPI Link 0 (rev 04)
ff:02.1 Host bridge: Intel Corporation Core Processor QPI Physical 0 (rev 04)
ff:03.0 Host bridge: Intel Corporation Core Processor Integrated Memory Controller (rev 04)
ff:03.1 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Target Address Decoder (rev 04)
ff:03.4 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Test Registers (rev 04)
ff:04.0 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 0 Control Registers (rev 04)
ff:04.1 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 0 Address Registers (rev 04)
ff:04.2 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 0 Rank Registers (rev 04)
ff:04.3 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 0 Thermal Control Registers (rev 04)
ff:05.0 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 1 Control Registers (rev 04)
ff:05.1 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 1 Address Registers (rev 04)
ff:05.2 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 1 Rank Registers (rev 04)
ff:05.3 Host bridge: Intel Corporation Core Processor Integrated Memory Controller Channel 1 Thermal Control Registers (rev 04)

$ sudo lshw -C sound
[sudo] password for spagan:
  *-multimedia
       description: Audio device
       product: Manhattan HDMI Audio [Mobility Radeon HD 5000 Series]
       vendor: ATI Technologies Inc
       physical id: 0.1
       bus info: pci@0000:02:00.1
       version: 00
       width: 64 bits
       clock: 33MHz
       capabilities: pm pciexpress msi bus_master cap_list
       configuration: driver=HDA Intel latency=0
       resources: irq:17 memory:cfedc000-cfedffff
  *-multimedia
       description: Audio device
       product: 5 Series/3400 Series Chipset High Definition Audio
       vendor: Intel Corporation
       physical id: 1b
       bus info: pci@0000:00:1b.0
       version: 05
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: driver=HDA Intel latency=0
       resources: irq:22 memory:f0700000-f0703fff

gksudo gedit /etc/modprobe.d/alsa-base.conf

add this line:

options snd-hda-intel model=dell-m6

Save the new file and reboot, should be ok.

Hi,
 I added the line and rebooted. Still I do not hear any sound (like trying to play a .wav with aplay or initial KDE sounds) and still the alsamixer does not show me any way to mute/un-mute channels..
 What can I show you to see why the fix did not work?
Thanks
 Simone

Try:
options snd-hda-intel model=dell-3stack
or:
options snd-hda-intel model=laptop

It's this sort of thing you will need to find the right one for your system.

None of them works.. where can I find a list of supported models for a given snd-hda-intel driver version? and where can I query the specific model of my soundcard? or is model referring to the chipset? or maybe I got confuse :p sorry about that..
 Just because I'm really curious where can you see that the card is not properly detected?
Thank you very very much for your help!!!! I really appreciate it!
 Simone

Was trying to find one but couldn't. Maybe you'll have more luck

Do you hear PC sound?
Click on your sound icon
and click preference and
see if the slides are all up
or all down. I just turned
them all up then hit apply
if asked for.

Please execute step 1 and step 2, then reboot and send us the full terminal output from step 3 and step 4 from this procedure:

https://help.ubuntu.com/community/SoundTroubleshootingProcedure

Hi Mark!
 upgrading to alsa 1.0.23 completely solved the problem! Thank you very much!
Just for curiosity, in case it's quick: from which log file I could have seen that the alsa driver was failing to correctly detect my card?
 Thanks again and thanks to all of you for your help!!
Best,
 Simone

Got it :) thanks!