My husband installed ubuntu 9.04 and now the volume wont work.

I have an HP Probook laptop. Also I'm not sure that the volume control is even a problem.

Hello,

Are you saying you upgraded to 9.04, and that after the upgrade the sound doesn't work?

Or are you (and your husband) new Ubuntu users?

Finally, would it be possible to test the latest version of Ubuntu on your machine? (The latest version is 10.04, you or your husband would need to either upgrade to it or download the install CD and install from scratch.)

We've used Ubuntu before and have never had this problem. We were given this computer and just added the 9.04 version.

We've used Ubuntu before and have never had this problem. We were given this computer and just added the 9.04 version.

W. Prins where are you?

I am a new user and don't understand how to make the volume work.

It's possible (probable even) that there's some issue with 9.04 and the sound hardware on the new machine. It's unfortunately the case that the sound support in the last few releases of Ubuntu has been evolving which has caused its own set of issues along the way, although it's possible that this is simply a case of sound hardware not being supported, or not functioning for some reason. The volume control itself should not be too problematic to use -- if it doesn't work then it does suggest something a bit deeper than you not understanding how to use the volume control.

Would it be at all possible for you to install the latest version of Ubuntu? At least then we'll not be chasing a problem that may already be fixed in the latest release.

It's possible. What do I need to do that. I don't have a CD to install it. Also I don't think it's the computer because the volume worked fine before we installed ubuntu.

how do I install the latest version?

On Fri, Jun 18, 2010 at 12:44 PM, W. Prins
<email address hidden> wrote:
> Your question #115033 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/115033
>
>    Status: Open => Answered
>
> W. Prins proposed the following answer:
> It's possible (probable even) that there's some issue with 9.04 and the
> sound hardware on the new machine.  It's unfortunately the case that the
> sound support in the last few releases of Ubuntu has been evolving which
> has caused its own set of issues along the way, although it's possible
> that this is simply a case of sound hardware not being supported, or not
> functioning for some reason.  The volume control itself should not be
> too problematic to use -- if it doesn't work then it does suggest
> something a bit deeper than you not understanding how to use the volume
> control.
>
> Would it be at all possible for you to install the latest version of
> Ubuntu?  At least then we'll not be chasing a problem that may already
> be fixed in the latest release.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/115033/+confirm?answer_id=6
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/115033
>
> You received this question notification because you are a direct
> subscriber of the question.
>

I should add, I'm assuming you have a broadband internet connection as both of the above options will download a substantial amount of information.

HI :)

I think before installing a new version of Ubuntu it might be better to try seeing if there is a hardware volume control on the side of the machine? Perhaps there is a slider or wheel for adjusting the volume on the case itself? Sorry, i should have looked up the machine.

Also it might be worth running through this troubleshooting guide
https://help.ubuntu.com/community/SoundTroubleshootingProcedure

I am not sure what codes you don't understand. The 9.04 release means it as released in 2009, April. Please can you let us know one or two of the codes so that we can see the type of thing you are talking about?

It does seem that something has gone wrong with the install but it is unclear exactly what. Please can you get to a command-line and give us the results of these 2 commands?

uname -a

sudo fdisk -l

where "-l" is a lower-case "-L". The output from that last command is usually quite long so if you can't copy&paste it into here then don't re-type it, just let us know so we can try to find another way. Please let us know where you get stuck with any of this so we can try to help
Good luck and regards from
Tom :)

PS to get to a command-line this link might help
https://help.ubuntu.com/community/UsingTheTerminal#Starting%20a%20Terminal

@Amber: Please execute step 2, then send us the full terminal output from step 3 and step 4 from this procedure:

https://help.ubuntu.com/community/SoundTroubleshootingProcedure

Please also specify the exact model and make of your PC (if possible)

Is it an HP ProBook 4510s? Or is it a different Probook model?

see if this link helps you it is fairly simple and straight forward.
http://news.softpedia.com/news/How-to-Replace-the-Volume-Control-in-Ubuntu-9-04-with-the-PulseAudio-One-112786.shtml

   David
   in TN

Hi :)

Mark Rijckenberg's advice is the one i would follow in anything to do with sound. Please ignore my previous comment and just follow his advice.
Regards from
Tom :)

Thanks this worked.:)

You were all very helpful. My hubby installed a newer version and botta-bing. We have volume! It's a Christmas miracle!

Hi :)

Congrats on choosing a good version there. Your Husband v1.06 doubtless has a lot of other useful functionality already built-in. Forums such as Launchpad can only give options and advice.

You might find it as good plan to set-up a couple of other user accounts on the machine as these do not take up much extra space but allows any potential user to have things tweaked to the way they prefer without intruding on your own preferences.

Also it helps to run through the medibuntu worksheet to sort out all the multimedia issues in one easy step
https://help.ubuntu.com/community/Medibuntu

Possibly you might need to also sort out "flash player" for YouTube and internet movies although at the moment it looks like the adobe non-free one is possibly worth avoiding so sticking with "gnash" and "swfdec-gnome" might be best. Adobe say there is a un-patched vulnerability in their products right now but we haven't heard of anyone using linux actually having troubles with this yet.

Anyway, congrats and regards from
Tom :)