sound volume muted on Master and PCM channels + slmodemd process hogging access to /dev/snd devices -> Sound Preferences -> Output tab -> "Dummy Output: Stereo" - Codec + Mixer: SigmaTel STAC9250 - Audio device [0403]: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller [8086:27d8] (rev 02) - sound not working on Gateway M285-E in Ubuntu 9.10 - using ALSA driver 1.0.21

Hi :)

Please can you work through the Medibuntu worksheet to try to sort out all the multimedia issues
https://help.ubuntu.com/community/Medibuntu

If that doesn't also sort the radio then perhaps this guide might help?
https://help.ubuntu.com/community/SoundTroubleshootingProcedure
although if the issue is about radio rather than sound then this might not help

Good luck and regards from
Tom :)

so I tried the worksheet but it didn't work. The second link you posted has the trouble shooting page. The link to update ALSA in Step 1 would put me on the page but then redirected to some weird site. I couldn't stay on it long enough to get the code. But I still have no sound after doing all the other commands.

Hi :)

Did you get error messages when trying the Medibuntu page or did you get through it fine?

On the SoundTroubleShooting Page did i just remove the right link? I am not sure what to do about this now but it seems the external link got compromised somehow. Hopefully the external web-page will fixed soon so that we can link to it again. Sorry about that.

I thought part of the TroubleShooting page created some output for the techies here to look at?

Sorry i am not much help now, hopefully someone with more experience will be around later, perhaps tomorrow. At least you have done the ground-work now.

Good luck and regards from
Tom :)

Please execute step 1 (link is working now), then reboot and send us the full terminal output from step 3 and step 4 from this procedure:

https://help.ubuntu.com/community/SoundTroubleshootingProcedure

STEP 3
geoff@geoff-laptop:~$ wget -O alsa-info.sh http://212.20.107.51/alsa-info.sh
--2010-02-27 19:35:02-- http://212.20.107.51/alsa-info.sh
Connecting to 212.20.107.51:80... connected.
HTTP request sent, awaiting response... 302 Found
Location: http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh [following]
--2010-02-27 19:35:02-- http://git.alsa-project.org/?p=alsa-driver.git;a=blob_plain;f=utils/alsa-info.sh
Resolving git.alsa-project.org... 212.20.107.51
Reusing existing connection to 212.20.107.51:80.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [text/plain]
Saving to: `alsa-info.sh'

    [ <=> ] 27,026 49.7K/s in 0.5s

2010-02-27 19:35:04 (49.7 KB/s) - `alsa-info.sh' saved [27026]

geoff@geoff-laptop:~$
geoff@geoff-laptop:~$ bash alsa-info.sh --pastebin
ALSA Information Script v 0.4.59
--------------------------------

This script visits the following commands/files to collect diagnostic
information about your ALSA installation and sound related hardware.

  dmesg
  lspci
  lsmod
  aplay
  amixer
  alsactl
  /proc/asound/
  /sys/class/sound/
  ~/.asoundrc (etc.)

See 'alsa-info.sh --help' for command line options.

Automatically upload ALSA information to pastebin? [y/N] : y
Uploading information to www.pastebin.ca ... Done!

Your ALSA information is located at http://pastebin.ca/1815112

Please inform the person helping you.

STEP 4
geoff@geoff-laptop:~$ cat /proc/asound/cards; sudo rm /etc/asound.conf; sudo rm -r ~/.pulse ~/.asound* ;sudo rm ~/.pulse-cookie; sudo aptitude install paman gnome-alsamixer libasound2-plugins padevchooser libsdl1.2debian-pulseaudio; aplay -l; sudo lshw -C sound; sudo lshw -short;ls -lart /dev/snd; cat /dev/sndstat; lspci -nn; sudo which alsactl; sudo fuser -v /dev/dsp /dev/snd/* ; dpkg -S bin/slmodemd; sudo /etc/init.d/sl-modem-daemon status; lsmod | grep snd
 0 [Intel ]: HDA-Intel - HDA Intel
                      HDA Intel at 0xd8240000 irq 29
rm: cannot remove `/etc/asound.conf': No such file or directory
rm: cannot remove `/home/geoff/.asound*': No such file or directory
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done
Writing extended state information... Done
No packages will be installed, upgraded, or removed.
0 packages upgraded, 0 newly installed, 0 to remove and 2 not upgraded.
Need to get 0B of archives. After unpacking 0B will be used.
Writing extended state information... Done
Reading package lists... Done
Building dependency tree
Reading state information... Done
Reading extended state information
Initializing package states... Done

**** List of PLAYBACK Hardware Devices ****
card 0: Intel [HDA Intel], device 0: STAC92xx Analog [STAC92xx Analog]
  Subdevices: 1/1
  Subdevice #0: subdevice #0
card 0: Intel [HDA Intel], device 6: Si3054 Modem [Si3054 Modem]
  Subdevices: 0/1
  Subdevice #0: subdevice #0
  *-multimedia
       description: Audio device
       product: 82801G (ICH7 Family) High Definition Audio Controller
       vendor: Intel Corporation
       physical id: 1b
       bus info: pci@0000:00:1b.0
       version: 02
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: driver=HDA Intel latency=0
       resources: irq:29 memory:d8240000-d8243fff
H/W path Device Class Description
==========================================================
                                   system M285-E
/0 bus Motherboard
/0/0 memory 105KiB BIOS
/0/4 processor Intel(R) Core(TM)2 CPU T5500 @ 1.66GHz
/0/4/5 memory 32KiB L1 cache
/0/4/6 memory 2MiB L2 cache
/0/4/1.1 processor Logical CPU
/0/4/1.2 processor Logical CPU
/0/e memory 1GiB System Memory
/0/e/0 memory 512MiB DIMM DDR2 Synchronous 667 MHz (1.5 ns)
/0/e/1 memory 512MiB DIMM DDR2 Synchronous 667 MHz (1.5 ns)
/0/1 processor
/0/1/1.1 processor Logical CPU
/0/1/1.2 processor Logical CPU
/0/100 bridge Mobile 945GM/PM/GMS, 943/940GML and 945GT Express Memory Controller Hub
/0/100/2 display Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller
/0/100/2.1 display Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller
/0/100/1b multimedia 82801G (ICH7 Family) High Definition Audio Controller
/0/100/1c bridge 82801G (ICH7 Family) PCI Express Port 1
/0/100/1c/0 eth0 network 82573L Gigabit Ethernet Controller
/0/100/1c.1 bridge 82801G (ICH7 Family) PCI Express Port 2
/0/100/1c.1/0 wmaster0 network PRO/Wireless 3945ABG [Golan] Network Connection
/0/100/1d bus 82801G (ICH7 Family) USB UHCI Controller #1
/0/100/1d.1 bus 82801G (ICH7 Family) USB UHCI Controller #2
/0/100/1d.2 bus 82801G (ICH7 Family) USB UHCI Controller #3
/0/100/1d.3 bus 82801G (ICH7 Family) USB UHCI Controller #4
/0/100/1d.7 bus 82801G (ICH7 Family) USB2 EHCI Controller
/0/100/1e bridge 82801 Mobile PCI Bridge
/0/100/1e/9 bridge PCIxx12 Cardbus Controller
/0/100/1e/9.1 bus PCIxx12 OHCI Compliant IEEE 1394 Host Controller
/0/100/1e/9.2 storage 5-in-1 Multimedia Card Reader (SD/MMC/MS/MS PRO/xD)
/0/100/1f bridge 82801GBM (ICH7-M) LPC Interface Bridge
/0/100/1f.1 scsi4 storage 82801G (ICH7 Family) IDE Controller
/0/100/1f.1/0.0.0 /dev/cdrom disk CD-RW CRX880A
/0/100/1f.2 scsi0 storage 82801GBM/GHM (ICH7 Family) SATA AHCI Controller
/0/100/1f.2/0.0.0 /dev/sda disk 60GB ST960813AS
/0/100/1f.2/0.0.0/1 /dev/sda1 volume 53GiB EXT4 volume
/0/100/1f.2/0.0.0/2 /dev/sda2 volume 2384MiB Extended partition
/0/100/1f.2/0.0.0/2/5 /dev/sda5 volume 2384MiB Linux swap / Solaris partition
/0/100/1f.3 bus 82801G (ICH7 Family) SMBus Controller
/1 power TAL43b
total 0
crw-rw----+ 1 root audio 116, 33 2010-02-27 19:30 timer
crw-rw----+ 1 root audio 116, 1 2010-02-27 19:30 seq
crw-rw----+ 1 root audio 116, 24 2010-02-27 19:30 pcmC0D0c
crw-rw----+ 1 root audio 116, 16 2010-02-27 19:30 pcmC0D0p
crw-rw----+ 1 root audio 116, 5 2010-02-27 19:30 hwC0D1
crw-rw----+ 1 root audio 116, 4 2010-02-27 19:30 hwC0D0
crw-rw----+ 1 root audio 116, 0 2010-02-27 19:30 controlC0
drwxr-xr-x 2 root root 60 2010-02-27 19:30 by-path
drwxr-xr-x 3 root root 240 2010-02-27 19:30 .
crw-rw----+ 1 root audio 116, 22 2010-02-27 19:30 pcmC0D6p
crw-rw----+ 1 root audio 116, 30 2010-02-27 19:30 pcmC0D6c
drwxr-xr-x 16 root root 3720 2010-02-27 19:35 ..
Sound Driver:3.8.1a-980706 (ALSA v1.0.21 emulation code)
Kernel: Linux geoff-laptop 2.6.31-19-generic #56-Ubuntu SMP Thu Jan 28 01:26:53 UTC 2010 i686
Config options: 0

Installed drivers:
Type 10: ALSA emulation

Card config:
HDA Intel at 0xd8240000 irq 29

Audio devices:
0: STAC92xx Analog (DUPLEX)

Synth devices: NOT ENABLED IN CONFIG

Midi devices: NOT ENABLED IN CONFIG

Timers:
7: system timer

Mixers:
0: SigmaTel STAC9250
00:00.0 Host bridge [0600]: Intel Corporation Mobile 945GM/PM/GMS, 943/940GML and 945GT Express Memory Controller Hub [8086:27a0] (rev 03)
00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 945GM/GMS, 943/940GML Express Integrated Graphics Controller [8086:27a2] (rev 03)
00:02.1 Display controller [0380]: Intel Corporation Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller [8086:27a6] (rev 03)
00:1b.0 Audio device [0403]: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller [8086:27d8] (rev 02)
00:1c.0 PCI bridge [0604]: Intel Corporation 82801G (ICH7 Family) PCI Express Port 1 [8086:27d0] (rev 02)
00:1c.1 PCI bridge [0604]: Intel Corporation 82801G (ICH7 Family) PCI Express Port 2 [8086:27d2] (rev 02)
00:1d.0 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #1 [8086:27c8] (rev 02)
00:1d.1 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #2 [8086:27c9] (rev 02)
00:1d.2 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #3 [8086:27ca] (rev 02)
00:1d.3 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #4 [8086:27cb] (rev 02)
00:1d.7 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB2 EHCI Controller [8086:27cc] (rev 02)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev e2)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801GBM (ICH7-M) LPC Interface Bridge [8086:27b9] (rev 02)
00:1f.1 IDE interface [0101]: Intel Corporation 82801G (ICH7 Family) IDE Controller [8086:27df] (rev 02)
00:1f.2 SATA controller [0106]: Intel Corporation 82801GBM/GHM (ICH7 Family) SATA AHCI Controller [8086:27c5] (rev 02)
00:1f.3 SMBus [0c05]: Intel Corporation 82801G (ICH7 Family) SMBus Controller [8086:27da] (rev 02)
02:00.0 Ethernet controller [0200]: Intel Corporation 82573L Gigabit Ethernet Controller [8086:109a]
03:00.0 Network controller [0280]: Intel Corporation PRO/Wireless 3945ABG [Golan] Network Connection [8086:4222] (rev 02)
04:09.0 CardBus bridge [0607]: Texas Instruments PCIxx12 Cardbus Controller [104c:8039]
04:09.1 FireWire (IEEE 1394) [0c00]: Texas Instruments PCIxx12 OHCI Compliant IEEE 1394 Host Controller [104c:803a]
04:09.2 Mass storage controller [0180]: Texas Instruments 5-in-1 Multimedia Card Reader (SD/MMC/MS/MS PRO/xD) [104c:803b]
/usr/sbin/alsactl
                     USER PID ACCESS COMMAND
/dev/snd/controlC0: Slmodemd 1072 F.... slmodemd
/dev/snd/pcmC0D6c: Slmodemd 1072 F...m slmodemd
/dev/snd/pcmC0D6p: Slmodemd 1072 F...m slmodemd
sl-modem-daemon: /usr/sbin/slmodemd
Status of SmartLink modem daemon: slmodemd is running.
snd_hda_codec_si3054 4828 1
snd_hda_codec_idt 53700 1
snd_hda_intel 26560 3
snd_hda_codec 78300 3 snd_hda_codec_si3054,snd_hda_codec_idt,snd_hda_intel
snd_hwdep 7392 1 snd_hda_codec
snd_pcm_oss 37312 0
snd_mixer_oss 16188 1 snd_pcm_oss
snd_pcm 74976 6 snd_hda_codec_si3054,snd_hda_intel,snd_hda_codec,snd_pcm_oss
snd_seq_dummy 2752 0
snd_seq_oss 29280 0
snd_seq_midi 6624 0
snd_rawmidi 22208 1 snd_seq_midi
snd_seq_midi_event 6940 2 snd_seq_oss,snd_seq_midi
snd_seq 51088 6 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_seq_midi_event
snd_timer 21540 2 snd_pcm,snd_seq
snd_seq_device 7208 5 snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq
snd 60900 19 snd_hda_codec_si3054,snd_hda_codec_idt,snd_hda_intel,snd_hda_codec,snd_hwdep,snd_pcm_oss,snd_mixer_oss,snd_pcm,snd_seq_dummy,snd_seq_oss,snd_seq_midi,snd_rawmidi,snd_seq,snd_timer,snd_seq_device
soundcore 7264 1 snd
snd_page_alloc 9060 2 snd_hda_intel,snd_pcm

ok guys. i just ran through all 11 steps again and i guess it took this time. thanks so much for the links!

Your output from step 4 shows the issue your pc is having:

/dev/snd/controlC0: Slmodemd 1072 F.... slmodemd

Your Si3054 Modem is/was hogging the /dev/snd devices, which is/was preventing your soundcard from working correctly.

Please try this solution:

https://answers.launchpad.net/ubuntu/+source/alsa-driver/+question/87927

which mentions this bug:

https://bugs.launchpad.net/ubuntu/+source/pulseaudio/+bug/394500/comments/40

So you need to disable the Si3054 Modem (56k modem) via System/Administration/Hardware drivers

Superb :)) Nicely done & congrats :)