Amazon instant video will no longer play.

Asked by Eric L Rice on 2012-06-01

Amazon instant video indicates "Updating Player". After allowing Amazon to attempt the update, I get the following message:

"An error occurred and your player could not be updated.This is likely because your Flash Player or Browser needs to be updated.This update is required to play back this video."

Please advise. Thank you.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu adobe-flashplugin Edit question
Assignee:
No assignee Edit question
Solved by:
Eric L Rice
Solved:
2012-06-04
Last query:
2012-06-04
Last reply:
2012-06-04

Can you give the output of:

lsb_release -a; uname -a; dpkg -l | egrep 'flash|gnash|swf|spark'

Thanks

Martin Smith (taenon) said : #2

I've been having the same problem for > 24 hours. My output from the above:

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04 LTS
Release: 12.04
Codename: precise
Linux MartinWS 3.2.0-24-generic #39-Ubuntu SMP Mon May 21 16:52:17 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
ii flashplugin-downloader:i386 11.2.202.235ubuntu0.12.04.1 Adobe Flash Player plugin installer (transitional package)
ii flashplugin-installer 11.2.202.235ubuntu0.12.04.1 Adobe Flash Player plugin installer

sudo apt-get --purge remove flashplugin-downloader:i386 flashplugin-installer
sudo apt-get --purge autoremove
sudo apt-get clean

Then enable the partner repo and install adobe-flashplugin

You'll need to close all browsers then rerun to load the new plugin, you now have 64bit flash to match your 64bit OS

Martin Smith (taenon) said : #5

Perhaps this worked for the original poster, but this made no difference in my user experience. Amazon video still does NOT work.

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04 LTS
Release: 12.04
Codename: precise
Linux MartinWS 3.2.0-24-generic #39-Ubuntu SMP Mon May 21 16:52:17 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
ii adobe-flash-properties-gtk 11.2.202.235-0precise1 GTK+ control panel for Adobe Flash Player plugin version 11
ii adobe-flashplugin 11.2.202.235-0precise1 Adobe Flash Player plugin version 11

I tried installing Chrome after this failed. Apparently it doesn't come with flash as promised? I thought they were going to take over from Adobe after they pulled out of the Linux market.

They have an implementaion of flash which should work

Eric L Rice (ericlrice60) said : #7

output of:

lsb_release -a; uname -a; dpkg -l | egrep 'flash|gnash|swf|spark'

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 12.04 LTS
Release: 12.04
Codename: precise
Linux ericlrice60-SX2800 3.2.0-24-generic #39-Ubuntu SMP Mon May 21 16:52:17 UTC 2012 x86_64 x86_64 x86_64 GNU/Linux
ii flashplugin-installer 11.2.202.235ubuntu0.12.04.1 Adobe Flash Player plugin installer

Eric L Rice (ericlrice60) said : #8

sudo apt-get --purge remove flashplugin-downloader:i386 flashplugin-installer
sudo apt-get --purge autoremove
sudo apt-get clean

Then enable the partner repo and install adobe-flashplugin

This did not work for me either. Amazon instant video still not working.

Can you give the output of:

dpkg -l | egrep 'flash|gnash|swf|spark'

Thanks

Eric L Rice (ericlrice60) said : #10

output of:

dpkg -l | egrep 'flash|gnash|swf|spark'

ii flashplugin-installer 11.2.202.235ubuntu0.12.04.1 Adobe Flash Player plugin installer
ii flashplugin-nonfree-extrasound:i386 0.0.svn2431-3ubuntu1 Adobe Flash Player platform support library for Esound and OSS

Problem is now solved however I cannot be sure what solved it.

I am a newbe and im having the same problem. i want to type in what you ask for into the terminal but im not sure what the straight vertical lines are? example: dpkg -l ? egrep 'flash?gnash?swf?spark'. where i have placed the ? is where the vertical lines are in what was typed above...sorry if this is a dumb question but this is all new to me. thanks for any help!

Why not just copy and paste the command? It's WHY I give the exact command. The characters are called pipes