Can't see you tube or bbc iplayer

Asked by Barbara Maver on 2012-04-23

My i player and you tube were working fine until recently. Now I just see a blank space. I tried removing the flash player and installing it again. I tried another player but the bbc site asked for the flash player so I installed it again. I removed recent history. I did the janitor clean up. I updated the system but still the same. No sound or picture. The sound is OK on downloads so the speakers are working ok.

I would like to see the I player and you tube and hear them. I can't think of anything else to do. Any advice?

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Ubuntu adobe-flashplugin Edit question
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Jeet (gour-jitendrasingh) said : #1

run this command hope it will work

export XLIB_SKIP_ARGB_VISUALS=1 && firefox


Barbara Maver (havana-banana) said : #2

Hi Jeet
is there a way that you can tell me this that is suitable for someone who hasn't a clue what to do? I don't know how to run a command. I don't even know how to get started.



Jeet (gour-jitendrasingh) said : #3

ok try this

CLTR+ALT+T (it will open a terminal for you )

then copy paste following command

sudo aptitude purge mozilla-plugin-gnash

it will ask you for password please provide your password by which you logged in.

then start firefox .. hope it will work


Barbara Maver (havana-banana) said : #4

Thanks for your help. I got the terminal opened and pasted in the command. Unfortunately when it asked for a password and I typed in the one I logged in with it told me it was incorrect on three attempts and when I tried again the same.

Where do I go from here?


Barbara Maver (havana-banana) said : #5

Hello again.
I managed to do what you said and got the password to work this time but it hasn't made any difference to the you tube.. Still not working.

When i was trying myself I did install gnash but it didn't help and I removed it.

Looking forward to hearing if you have any more advice. I was wondering if I reinstalled Ubuntu it would help. I'm not sure how to do it though.

best wishes


Barbara Maver (havana-banana) said : #6

Now I have done an upgrade to 11.04 and still no you tube. Just to be sure I opened the terminal and pasted the command again. No you tube still. I'm still hoping for some help.



Jeet (gour-jitendrasingh) said : #7

ok try this command

mv ~/.mozilla/firefox ~/.mozilla/firefox_old

Jeet (gour-jitendrasingh) said : #8

after issuing that command ... restart your firefox !!

Jeet (gour-jitendrasingh) said : #9

if not succeeded, Can you give the output of:

lsb_release -a; uname -a; dpkg -l | egrep 'flash|gnash|swf|spark'


Jeet (gour-jitendrasingh) said : #10

please avoid my comment #7 and #8 wrongly pasted here please consider #9 and provide output

thanks and sorry for inconvenience

Barbara Maver (havana-banana) said : #11

Hi Jeet

I opened a terminal and pasted in the command at #9. Is that what I should have done?

It hasn't worked.

Can you think of anything else?



Barbara Maver (havana-banana) said : #12

This is the message fro the terminal

b@b-desktop:~$ lsb_release -a; uname -a; dpkg -l | egrep 'flash|gnash|swf|spark'No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 11.04
Release: 11.04
Codename: natty
Linux b-desktop 2.6.38-14-generic #58-Ubuntu SMP Tue Mar 27 18:48:46 UTC 2012 i686 athlon i386 GNU/Linux
ii adobe-flash-properties-gtk GTK+ control panel for Adobe Flash Player plugin version 11
ii adobe-flashplugin Adobe Flash Player plugin version 11
rc flashplugin-installer Adobe Flash Player plugin installer
rc gnash-common 0.8.7-0ubuntu1 free SWF movie player - common files/libraries



Best Jeet (gour-jitendrasingh) said : #13

You have 2 flash plugins installed. This causes a conflict and you get issues. If you run:

sudo apt-get --purge remove adobe-flash-properties-gtk adobe-flashplugin browser-plugin-gnash gnash gnash-common

sudo dpkg -P flashplugin-installer

sudo apt-get update

sudo apt-get clean

sudo apt-get install adobe-flashplugin

Close all web browsers and rerun, should be ok

Barbara Maver (havana-banana) said : #14

Thank you so much Jeet. It's working now.

Best wishes