i cant connect to my wierless internet

Asked by popcat

I have just installed ubuntu on my laptop. first i clicked on the network connection button in the top right of the screen. then i clicked connect to other wierless network. the i entered my network name (linksys) and set the wierless security to non. then i clicked connect. then i waited a few minutes while it attemped to connect. then it just went back to ne network connection.

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Joshua Blocher
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Revision history for this message
Lars Friedrichs (l-friedrichs) said :
#1

Hi,
are you sure there is no security set in your access point? Sounds like there is one set and of course you must enter all that correct.
Bye
Lars

Revision history for this message
Jim Hutchinson (jphutch) said :
#2

Which version of Ubuntu are you using? If 7.04 (feisty) then you should see
the names of any available wireless networks when you click on the network
manager icons. If you don't see anything then there are either no available
networks, the wireless card is not on, or there is a problem with the
configuration.

Can you verify that other computers (or the same with windows if you have
it) can connect to your network. Also what type of laptop is it.

On 6/24/07, popcat <email address hidden> wrote:
>
> New question #8698 on Ubuntu:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> I have just installed ubuntu on my laptop. first i clicked on the network
> connection button in the top right of the screen. then i clicked connect to
> other wierless network. the i entered my network name (linksys) and set the
> wierless security to non. then i clicked connect. then i waited a few
> minutes while it attemped to connect. then it just went back to ne network
> connection.
>
> --
> You received this question notification because you are an answer
> contact for Ubuntu.
>

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Revision history for this message
Lars Friedrichs (l-friedrichs) said :
#3

One should mention that another possible reason is the 'hidden SSID' setting of the wlan access point. that one could also make the wlan not show up at all without manual work. (This is what it's supposed to do :-)

Bye
Lars

Revision history for this message
popcat (moviemaker7) said :
#4

ok i dont think i have any security on the network but im also not sure how to check. also how would i turn on my wierless card through ubuntu. and how would i check if i have a hidden SSID

Revision history for this message
popcat (moviemaker7) said :
#5

oh and my laptop is a dell inspiron 6000

Revision history for this message
Lars Friedrichs (l-friedrichs) said :
#6

The security settings and 'hidden SSID' setup are all done in your access point - not in your computer. You should follow the install instructions that came with your access point (or wireless internet router) and look for configuring security settings.

Bye
Lars

Revision history for this message
Jim Hutchinson (jphutch) said :
#7

The 6000 might have a switch on the side to turn the wireless on and off. Make sure it's on (if you have it - I know other Dell's do but not sure about that one).

If you don't know how to check if you have a hidden SSID then you probably don't. You would have had to go into the settings page and set that up. It is not default. If you have a linksys router you can access setting by using a browser and going to

192.168.1.1

Also, make sure you right click wireless icon on the task bar and check the option to enable wireless.

If that is done, the wireless is on and the SSID is not hidden then there are some settings issues we need to address.

Before we do that, please verify that the above is as assumed. Thanks.

Revision history for this message
popcat (moviemaker7) said :
#8

Yeah i have done everything above and i do not have a switch on the
side. would resetting up my router help?

On 6/24/07, Jim Hutchinson <email address hidden> wrote:
> Your question #8698 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> Jim Hutchinson proposed the following answer:
> The 6000 might have a switch on the side to turn the wireless on and
> off. Make sure it's on (if you have it - I know other Dell's do but not
> sure about that one).
>
> If you don't know how to check if you have a hidden SSID then you
> probably don't. You would have had to go into the settings page and set
> that up. It is not default. If you have a linksys router you can access
> setting by using a browser and going to
>
> 192.168.1.1
>
> Also, make sure you right click wireless icon on the task bar and check
> the option to enable wireless.
>
> If that is done, the wireless is on and the SSID is not hidden then
> there are some settings issues we need to address.
>
> Before we do that, please verify that the above is as assumed. Thanks.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/8698/+confirm?answer_id=6
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> You received this question notification because you are a direct
> subscriber of the question.
>

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Revision history for this message
Jim Hutchinson (jphutch) said :
#9

Okay, here are a couple things to try.

First open /etc/network/interfaces (sudo gedit /etc/network/interfaces) and comment out (add # in front of each line) all except

auto lo
iface lo inet loopback

Then

sudo killall NetworkManager

sudo /etc/init.d/networking restart

sudo NetworkManager

A reboot should accomplish the last three steps as well but shouldn't be necessary.

That should make sure that network manager is actually managing your network connections. Left click the icon near the clock and make sure "enable networking" and "enable wireless" are checked. Then right click and see if you see your network (or anyone else's). If not, you might want to see if you can take it to a wireless hot spot or a friend's house. It would be nice to know if the problem is with your ubuntu setup or with your router. Can you access the router with a different computer or OS - windows or OSX?

Revision history for this message
popcat (moviemaker7) said :
#10

yeah i can access it from every other laptop in my house all running windows

On 6/25/07, Jim Hutchinson <email address hidden> wrote:
> Your question #8698 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> Status: Open => Answered
>
> Jim Hutchinson proposed the following answer:
> Okay, here are a couple things to try.
>
> First open /etc/network/interfaces (sudo gedit /etc/network/interfaces)
> and comment out (add # in front of each line) all except
>
> auto lo
> iface lo inet loopback
>
> Then
>
> sudo killall NetworkManager
>
> sudo /etc/init.d/networking restart
>
> sudo NetworkManager
>
> A reboot should accomplish the last three steps as well but shouldn't be
> necessary.
>
> That should make sure that network manager is actually managing your
> network connections. Left click the icon near the clock and make sure
> "enable networking" and "enable wireless" are checked. Then right click
> and see if you see your network (or anyone else's). If not, you might
> want to see if you can take it to a wireless hot spot or a friend's
> house. It would be nice to know if the problem is with your ubuntu setup
> or with your router. Can you access the router with a different computer
> or OS - windows or OSX?
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/8698/+confirm?answer_id=8
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> You received this question notification because you are a direct
> subscriber of the question.
>

--
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Revision history for this message
Jim Hutchinson (jphutch) said :
#11

Okay, then there is nothing wrong with the router. As long as it's not using a hidden SSID (if you didn't set it up ask who did and make sure), the problem should be specific to the ubuntu laptop.

Did you go through the steps above? If so, the most likely problem is an unsupported wireless card. If that's the case, then it's a bit of a pain to fix. Any idea what wireless card you have? Post the output from

dmesg | grep Wireless

That should tell us what card and what's going on.

If it's unsupported hardware, check this thread

http://ubuntuforums.org/showthread.php?t=483160

for help on getting ndiswrapper set up. Post 11 might be especially helpful. Or check the ndiswrapper web site

http://ndiswrapper.sourceforge.net/joomla/

Revision history for this message
popcat (moviemaker7) said :
#12

when i entered that code into terminal i got nothing back, but i
noticed on my laptop i have a wifi light that was always light up when
i had windows but has not light up since i installed ubuntu. does that
mean my wire less card is not supported, and if so would buying a usb
wifi adapter work?

On 6/25/07, Jim Hutchinson <email address hidden> wrote:
> Your question #8698 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> Status: Open => Answered
>
> Jim Hutchinson proposed the following answer:
> Okay, then there is nothing wrong with the router. As long as it's not
> using a hidden SSID (if you didn't set it up ask who did and make sure),
> the problem should be specific to the ubuntu laptop.
>
> Did you go through the steps above? If so, the most likely problem is an
> unsupported wireless card. If that's the case, then it's a bit of a pain
> to fix. Any idea what wireless card you have? Post the output from
>
> dmesg | grep Wireless
>
> That should tell us what card and what's going on.
>
> If it's unsupported hardware, check this thread
>
> http://ubuntuforums.org/showthread.php?t=483160
>
> for help on getting ndiswrapper set up. Post 11 might be especially
> helpful. Or check the ndiswrapper web site
>
> http://ndiswrapper.sourceforge.net/joomla/
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/8698/+confirm?answer_id=10
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> You received this question notification because you are a direct
> subscriber of the question.
>

--
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Revision history for this message
Jim Hutchinson (jphutch) said :
#13

I get

[ 15.284000] ipw3945: Intel(R) PRO/Wireless 3945 Network Connection driver for Linux, 1.2.0mp
[ 15.328000] ipw3945: Detected Intel PRO/Wireless 3945ABG Network Connection

If you get nothing it might mean it's not seeing the card - i.e. not supported. Try a small letter w since it's case sensitive. You can also try

jim@laptop:~$ lspci -v | grep Wireless

Mine gives

0c:00.0 Network controller: Intel Corporation PRO/Wireless 3945ABG Network Connection (rev 02)

That's just to help us figure out what card you have.

Ndiswrapper would be an option so you don't have to buy a new card. However, buying a new and Linux supported card might be easier. It's your call.

Here is some info on supported cards.

https://help.ubuntu.com/community/WifiDocs/WirelessCardsSupported

Revision history for this message
popcat (moviemaker7) said :
#14

ok heres what i got when i put in the code

03:03.0 Network controller: Broadcom Corporation BCM4306 802.11b/g
Wireless LAN Controller (rev 03)
        Subsystem: Dell Wireless 1350 WLAN Mini-PCI Card

do i now need to find the driver for my card?

On 6/25/07, Jim Hutchinson <email address hidden> wrote:
> Your question #8698 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> Status: Open => Answered
>
> Jim Hutchinson proposed the following answer:
> I get
>
> [ 15.284000] ipw3945: Intel(R) PRO/Wireless 3945 Network Connection driver for Linux, 1.2.0mp
> [ 15.328000] ipw3945: Detected Intel PRO/Wireless 3945ABG Network Connection
>
> If you get nothing it might mean it's not seeing the card - i.e. not
> supported. Try a small letter w since it's case sensitive. You can also
> try
>
> jim@laptop:~$ lspci -v | grep Wireless
>
> Mine gives
>
> 0c:00.0 Network controller: Intel Corporation PRO/Wireless 3945ABG
> Network Connection (rev 02)
>
> That's just to help us figure out what card you have.
>
> Ndiswrapper would be an option so you don't have to buy a new card.
> However, buying a new and Linux supported card might be easier. It's
> your call.
>
> Here is some info on supported cards.
>
> https://help.ubuntu.com/community/WifiDocs/WirelessCardsSupported
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/8698/+confirm?answer_id=12
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> You received this question notification because you are a direct
> subscriber of the question.
>

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Revision history for this message
Jim Hutchinson (jphutch) said :
#15

Yeah, the broadcom cards are a sore point among linux users. You will need to fiddle with the ndiswrapper to get it to work. I guess we should have check this first but I have had nothing but good luck with Dell laptops amd I just figured it wasn't hardware. Sorry about that.

I also have no experience with ndiswrapper so I can't really advise. Check the links I gave above and see if one of them gives you the info you need. If not, I might suggest opening a new question with a title similar to "need help setting up broadcom wifi card using ndiswrapper".

At the very least, we now know what the problem is so that's progress :-)

Revision history for this message
Jim Hutchinson (jphutch) said :
#16

Something else to consider. If you want to pick up a new card, see if you can get one of the intel mini cards and just replace the broadcom card. I don't think they cost more than $30 or $40. You might even be able to convince Dell to replace it if it's still under warranty since it's technically "not working". Although they will say they don't support linux.

Revision history for this message
popcat (moviemaker7) said :
#17

thank you very much this help has been better then microsofts i have
gotten replies within 5 minutes.

On 6/25/07, Jim Hutchinson <email address hidden> wrote:
> Your question #8698 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> Status: Open => Answered
>
> Jim Hutchinson proposed the following answer:
> Yeah, the broadcom cards are a sore point among linux users. You will
> need to fiddle with the ndiswrapper to get it to work. I guess we should
> have check this first but I have had nothing but good luck with Dell
> laptops amd I just figured it wasn't hardware. Sorry about that.
>
> I also have no experience with ndiswrapper so I can't really advise.
> Check the links I gave above and see if one of them gives you the info
> you need. If not, I might suggest opening a new question with a title
> similar to "need help setting up broadcom wifi card using ndiswrapper".
>
> At the very least, we now know what the problem is so that's progress
> :-)
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/8698/+confirm?answer_id=14
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> You received this question notification because you are a direct
> subscriber of the question.
>

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Revision history for this message
Jim Hutchinson (jphutch) said :
#18

Yeah, and I don't even get paid :-)

If you feel this issue is closed please visit the site and mark it solved. Otherwise, feel free to post back if you have questions. I'm actually heading out for a bit so it may be a while before I can respond again - but someone else might.

Revision history for this message
Best Joshua Blocher (verbalshadow) said :
#19

Ok you probably don't need a new Wireless card.
BCM4306 is supported in both edgy and fiesty.
Fiesty support is better overall of course.
You need to install the Firmware for your wireless to work.

you have two options:

install bcm-fwcutter and cut the firmware out of a driver.

OR

goto http://ubuntu.cafuego.net/ and d/l your firmware

feisty - http://ubuntu.cafuego.net/pool/feisty-cafuego/bcm43xx/bcm43xx-firmware_1.3-1ubuntu2_all.deb

That should get you up and running without any problems.

Revision history for this message
popcat (moviemaker7) said :
#20

im not exactly sure how to download my firmware what am i looking for?

On 6/25/07, Joshua Blocher <email address hidden> wrote:
> Your question #8698 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> Joshua Blocher proposed the following answer:
> Ok you probably don't need a new Wireless card.
> BCM4306 is supported in both edgy and fiesty.
> Fiesty support is better overall of course.
> You need to install the Firmware for your wireless to work.
>
> you have two options:
>
> install bcm-fwcutter and cut the firmware out of a driver.
>
> OR
>
> goto http://ubuntu.cafuego.net/ and d/l your firmware
>
> feisty - http://ubuntu.cafuego.net/pool/feisty-cafuego/bcm43xx/bcm43xx-
> firmware_1.3-1ubuntu2_all.deb
>
> That should get you up and running without any problems.
>
> --
> If this answers your question, please go to the following page to let us
> know that it is solved:
> https://answers.launchpad.net/ubuntu/+question/8698/+confirm?answer_id=18
>
> If you still need help, you can reply to this email or go to the
> following page to enter your feedback:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> You received this question notification because you are a direct
> subscriber of the question.
>

--
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Revision history for this message
popcat (moviemaker7) said :
#21

Thanks Joshua Blocher, that solved my question.

Revision history for this message
popcat (moviemaker7) said :
#22

never mind i downloaded and installed the firmware and it works fine
thank you very much!

On 6/25/07, popcat <email address hidden> wrote:
> Your question #8698 on Ubuntu changed:
> https://answers.launchpad.net/ubuntu/+question/8698
>
> Status: Answered => Open
>
> You are still having a problem:
> im not exactly sure how to download my firmware what am i looking for?
>
> On 6/25/07, Joshua Blocher <email address hidden> wrote:
> > Your question #8698 on Ubuntu changed:
> > https://answers.launchpad.net/ubuntu/+question/8698
> >
> > Joshua Blocher proposed the following answer:
> > Ok you probably don't need a new Wireless card.
> > BCM4306 is supported in both edgy and fiesty.
> > Fiesty support is better overall of course.
> > You need to install the Firmware for your wireless to work.
> >
> > you have two options:
> >
> > install bcm-fwcutter and cut the firmware out of a driver.
> >
> > OR
> >
> > goto http://ubuntu.cafuego.net/ and d/l your firmware
> >
> > feisty - http://ubuntu.cafuego.net/pool/feisty-cafuego/bcm43xx/bcm43xx-
> > firmware_1.3-1ubuntu2_all.deb
> >
> > That should get you up and running without any problems.
> >
> > --
> > If this answers your question, please go to the following page to let us
> > know that it is solved:
> > https://answers.launchpad.net/ubuntu/+question/8698/+confirm?answer_id=18
> >
> > If you still need help, you can reply to this email or go to the
> > following page to enter your feedback:
> > https://answers.launchpad.net/ubuntu/+question/8698
> >
> > You received this question notification because you are a direct
> > subscriber of the question.
> >
>
>
> --
> www.freewebs.com/waywardscribble
>
> You received this question notification because you are a direct
> subscriber of the question.
>

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Revision history for this message
Jim Hutchinson (jphutch) said :
#23

Huh, didn't know broadcom was supported now. Learn something new every day. Anyway, glad to see you got this worked out.