BCM4312 802.11b/g (rev 01) wireless card won't work in Ubuntu

Asked by james on 2009-09-29

hi, my computer wont connect wirelessly to the internet anymore
i have seen this problem already solved on this site and i have tried to copy the repair onto my computer but i am terrible in the terminal
i will post information about my computer (i'm using a landline to connect to the internet now)

Question information

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Ubuntu Edit question
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Last query:
2009-09-30
Last reply:
2009-09-30
Philip Muškovac (yofel) said : #1

Can you please provide the version of Ubuntu you are using? Thanks!

james (barnesjs) said : #2

here is some information i noticed is helpful...

scotty@scotty:~$ sudo iwlist scanning
[sudo] password for scotty:
lo Interface doesn't support scanning.

eth0 Interface doesn't support scanning.

scotty@scotty:~$ nm-tool

NetworkManager Tool

State: connected

- Device: eth0 ----------------------------------------------------------------
  Type: Wired
  Driver: r8169
  State: connected
  Default: yes
  HW Address: 00:24:E8:95:2C:03

  Capabilities:
    Supported: yes
    Carrier Detect: yes
    Speed: 100 Mb/s

  Wired Settings

  IPv4 Settings:
    Address: 192.168.1.8
    Prefix: 24 (255.255.255.0)
    Gateway: 192.168.1.1

    DNS: 192.168.1.1

scotty@scotty:~$ iwconfig
lo no wireless extensions.

eth0 no wireless extensions.

scotty@scotty:~$ ifconfig
eth0 Link encap:Ethernet HWaddr 00:24:e8:95:2c:03
          inet addr:192.168.1.8 Bcast:192.168.1.255 Mask:255.255.255.0
          inet6 addr: fe80::224:e8ff:fe95:2c03/64 Scope:Link
          UP BROADCAST RUNNING MULTICAST MTU:1500 Metric:1
          RX packets:422 errors:0 dropped:0 overruns:0 frame:0
          TX packets:502 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:1000
          RX bytes:276401 (269.9 KB) TX bytes:88462 (86.3 KB)
          Interrupt:223 Base address:0x4000

lo Link encap:Local Loopback
          inet addr:127.0.0.1 Mask:255.0.0.0
          inet6 addr: ::1/128 Scope:Host
          UP LOOPBACK RUNNING MTU:16436 Metric:1
          RX packets:1956 errors:0 dropped:0 overruns:0 frame:0
          TX packets:1956 errors:0 dropped:0 overruns:0 carrier:0
          collisions:0 txqueuelen:0
          RX bytes:98184 (95.8 KB) TX bytes:98184 (95.8 KB)

scotty@scotty:~$ sudo lshw -C network
sudo: lshw: command not found
scotty@scotty:~$ lspci -nn
00:00.0 Host bridge [0600]: Intel Corporation System Controller Hub (SCH Poulsbo) [8086:8100] (rev 07)
00:02.0 VGA compatible controller [0300]: Intel Corporation System Controller Hub (SCH Poulsbo) Graphics Controller [8086:8108] (rev 07)
00:1b.0 Audio device [0403]: Intel Corporation System Controller Hub (SCH Poulsbo) HD Audio Controller [8086:811b] (rev 07)
00:1c.0 PCI bridge [0604]: Intel Corporation System Controller Hub (SCH Poulsbo) PCI Express Port 1 [8086:8110] (rev 07)
00:1c.1 PCI bridge [0604]: Intel Corporation System Controller Hub (SCH Poulsbo) PCI Express Port 2 [8086:8112] (rev 07)
00:1d.0 USB Controller [0c03]: Intel Corporation System Controller Hub (SCH Poulsbo) USB UHCI #1 [8086:8114] (rev 07)
00:1d.1 USB Controller [0c03]: Intel Corporation System Controller Hub (SCH Poulsbo) USB UHCI #2 [8086:8115] (rev 07)
00:1d.2 USB Controller [0c03]: Intel Corporation System Controller Hub (SCH Poulsbo) USB UHCI #3 [8086:8116] (rev 07)
00:1d.7 USB Controller [0c03]: Intel Corporation System Controller Hub (SCH Poulsbo) USB EHCI #1 [8086:8117] (rev 07)
00:1f.0 ISA bridge [0601]: Intel Corporation System Controller Hub (SCH Poulsbo) LPC Bridge [8086:8119] (rev 07)
00:1f.1 IDE interface [0101]: Intel Corporation System Controller Hub (SCH Poulsbo) IDE Controller [8086:811a] (rev 07)
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101E PCI Express Fast Ethernet controller [10ec:8136] (rev 02)
03:00.0 Network controller [0280]: Broadcom Corporation BCM4312 802.11b/g [14e4:4315] (rev 01)
scotty@scotty:~$ lsusb
Bus 004 Device 004: ID 0bda:0158 Realtek Semiconductor Corp.
Bus 004 Device 003: ID 064e:a118 Suyin Corp.
Bus 004 Device 001: ID 0000:0000
Bus 003 Device 001: ID 0000:0000
Bus 001 Device 001: ID 0000:0000
Bus 002 Device 001: ID 0000:0000
Bus 002 Device 003: ID 413c:02b0 Dell Computer Corp.
scotty@scotty:~$ uname -a
Linux scotty 2.6.24-24-lpia #1 SMP Wed May 6 17:43:36 UTC 2009 i686 GNU/Linux
scotty@scotty:~$ dmesg | grep ound
[ 0.000000] found SMP MP-table at 000f7df0
[ 10.514182] ACPI: Looking for DSDT in initramfs... error, file /DSDT.aml not found.
[ 10.780153] No dock devices found.
[ 10.874509] pnp: PnP ACPI: found 10 devices
[ 12.277563] hub 1-0:1.0: USB hub found
[ 12.381312] hub 2-0:1.0: USB hub found
[ 12.485181] hub 3-0:1.0: USB hub found
[ 15.965705] hub 4-0:1.0: USB hub found
[ 17.182583] usb-storage: device found at 4
[ 37.590691] ALSA /build/buildd/linux-ubuntu-modules-2.6.24-2.6.24/debian/build/build-lpia/sound/alsa-driver/pci/hda/../../alsa-kernel/pci/hda/hda_intel.c:606: hda_intel: azx_get_response timeout, switching to polling mode: last cmd=0x01df1c00
[ 38.596660] ALSA /build/buildd/linux-ubuntu-modules-2.6.24-2.6.24/debian/build/build-lpia/sound/alsa-driver/pci/hda/../../alsa-kernel/pci/hda/hda_intel.c:613: hda_intel: azx_get_response timeout, switching to single_cmd mode: last cmd=0x01df1c00
scotty@scotty:~$ dmesg | grep illswitch
scotty@scotty:~$ dmesg | grep illswitch

james (barnesjs) said : #3

it appears that the wireless option is not even being recongized at all in the ifconfig or iwconfig which has me quite worried

james (barnesjs) said : #4

i'm using hardy heron on a dell mini inspiron 1210

Hi,

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from the https://answers.launchpad.net/ubuntu website in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word restart. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

sudo lshw -C network; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -C usb; uname -a; dmesg | grep ound; dmesg | grep b43; dmesg | grep iwl; iwconfig; sudo /etc/init.d/networking restart

Step 3: Please post results (copy/paste terminal output) on this thread

Regards,

Mark

james (barnesjs) said : #6

scotty@scotty:~$ sudo lshw -C network; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; uname -a; dmesg | grep ound; dmesg | grep b43; iwconfig; sudo /etc/init.d/networking restart
[sudo] password for scotty:
sudo: lshw: command not found
lo Interface doesn't support scanning.

eth0 Interface doesn't support scanning.

auto lo
iface lo inet loopback

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=8.04
DISTRIB_CODENAME=hardy
DISTRIB_DESCRIPTION="Ubuntu 8.04.2"
00:00.0 Host bridge [0600]: Intel Corporation System Controller Hub (SCH Poulsbo) [8086:8100] (rev 07)
00:02.0 VGA compatible controller [0300]: Intel Corporation System Controller Hub (SCH Poulsbo) Graphics Controller [8086:8108] (rev 07)
00:1b.0 Audio device [0403]: Intel Corporation System Controller Hub (SCH Poulsbo) HD Audio Controller [8086:811b] (rev 07)
00:1c.0 PCI bridge [0604]: Intel Corporation System Controller Hub (SCH Poulsbo) PCI Express Port 1 [8086:8110] (rev 07)
00:1c.1 PCI bridge [0604]: Intel Corporation System Controller Hub (SCH Poulsbo) PCI Express Port 2 [8086:8112] (rev 07)
00:1d.0 USB Controller [0c03]: Intel Corporation System Controller Hub (SCH Poulsbo) USB UHCI #1 [8086:8114] (rev 07)
00:1d.1 USB Controller [0c03]: Intel Corporation System Controller Hub (SCH Poulsbo) USB UHCI #2 [8086:8115] (rev 07)
00:1d.2 USB Controller [0c03]: Intel Corporation System Controller Hub (SCH Poulsbo) USB UHCI #3 [8086:8116] (rev 07)
00:1d.7 USB Controller [0c03]: Intel Corporation System Controller Hub (SCH Poulsbo) USB EHCI #1 [8086:8117] (rev 07)
00:1f.0 ISA bridge [0601]: Intel Corporation System Controller Hub (SCH Poulsbo) LPC Bridge [8086:8119] (rev 07)
00:1f.1 IDE interface [0101]: Intel Corporation System Controller Hub (SCH Poulsbo) IDE Controller [8086:811a] (rev 07)
02:00.0 Ethernet controller [0200]: Realtek Semiconductor Co., Ltd. RTL8101E PCI Express Fast Ethernet controller [10ec:8136] (rev 02)
03:00.0 Network controller [0280]: Broadcom Corporation BCM4312 802.11b/g [14e4:4315] (rev 01)
Bus 004 Device 004: ID 0bda:0158 Realtek Semiconductor Corp.
Bus 004 Device 003: ID 064e:a118 Suyin Corp.
Bus 004 Device 001: ID 0000:0000
Bus 003 Device 001: ID 0000:0000
Bus 001 Device 001: ID 0000:0000
Bus 002 Device 001: ID 0000:0000
Bus 002 Device 003: ID 413c:02b0 Dell Computer Corp.
Linux scotty 2.6.24-24-lpia #1 SMP Wed May 6 17:43:36 UTC 2009 i686 GNU/Linux
[ 0.000000] found SMP MP-table at 000f7df0
[ 10.514182] ACPI: Looking for DSDT in initramfs... error, file /DSDT.aml not found.
[ 10.780153] No dock devices found.
[ 10.874509] pnp: PnP ACPI: found 10 devices
[ 12.277563] hub 1-0:1.0: USB hub found
[ 12.381312] hub 2-0:1.0: USB hub found
[ 12.485181] hub 3-0:1.0: USB hub found
[ 15.965705] hub 4-0:1.0: USB hub found
[ 17.182583] usb-storage: device found at 4
[ 37.590691] ALSA /build/buildd/linux-ubuntu-modules-2.6.24-2.6.24/debian/build/build-lpia/sound/alsa-driver/pci/hda/../../alsa-kernel/pci/hda/hda_intel.c:606: hda_intel: azx_get_response timeout, switching to polling mode: last cmd=0x01df1c00
[ 38.596660] ALSA /build/buildd/linux-ubuntu-modules-2.6.24-2.6.24/debian/build/build-lpia/sound/alsa-driver/pci/hda/../../alsa-kernel/pci/hda/hda_intel.c:613: hda_intel: azx_get_response timeout, switching to single_cmd mode: last cmd=0x01df1c00
lo no wireless extensions.

eth0 no wireless extensions.

Ignoring unknown interface eth0=eth0.
scotty@scotty:~$

It is definitely strange that the command lshw does not work on your pc. I checked and you did copy-paste the command correctly. This issue may point to a broken Ubuntu install.

Try installing the Ubuntu 9.04 NetBook Remix Image to a USB stick, then boot from the USB stick and send us the output of the following commands during the LiveUSB session:

sudo lshw -C network; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -C usb; uname -a; dmesg | grep ound; dmesg | grep b43; dmesg | grep iwl; iwconfig; sudo /etc/init.d/networking restart

See if you can get the command lshw to work in the LiveUSB session.

Here are the installation instructions:

http://www.pendrivelinux.com/usb-ubuntu-netbook-remix-install/

I hope this advice will help.

james (barnesjs) said : #8

so i dont have a flash drive at the moment, but was thinking would it be worth while to try to upgrade to intrepid ibex, or jaunty jackalope
or try to do a complete install of the programs instead? i dont care if i lose all my data.

i tried to run my update manager and the following message came up:
W: GPG error: http://ppa.launchpad.net hardy Release: The following signatures couldn't be verified because the public key is not available: NO_PUBKEY 3F2A5EE4B796B6FE

and i have tried to upgrade my system before and the directions are insanely easy but when i open up the software sources, under the updates tab, i dont have an option for release upgrades which is weird
the only thing i see is a part about automatic updates

james (barnesjs) said : #9

here is my third party software and authentication
http://ppa.launchpad.net/banshee-team/ppa/ubuntu
http://ppa.launchpad.net/banshee-team/ppa/ubuntu (rsc)
http://ftp.osuosl.org/pub/pculture.org/miro/linux/repositories/ubuntu
http://ppa.launchpad.net/netbook-remix-team/ubuntu
http://ppa.launchpad.net/netbook-remix-team/ubuntu (rsc)
http://ppa.launchpad.net/awn-testing/ppa/ubuntu
http://ppa.launchpad.net/awn-testing/ppa/ubuntu (rsc)
http://dell-mini.archive.canonical.com/updates

and authentication
ubuntu archive automatic signing key
ubuntu CD image automatic signing key
canonical archive automatic signing key
launchpad ppa for awn testing team
launchpad ppa for banshee team

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