Internet does not work in Ubuntu

Asked by Jessica

I have an HP Pavilion. My internet works fine in windows but when logged in to ubuntu it does not work. I can go into Firefox but every web page I put in it can not find the web sight. A friend of mine said I might have to download new drivers but I don't know what that means or how to do it. Please Help I am tired of windows.

Question information

Language:
English Edit question
Status:
Answered
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Last query:
Last reply:
Revision history for this message
Mark Rijckenberg (markrijckenberg) said :
#1

Hi,

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from the https://answers.launchpad.net/ubuntu website in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word restart. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

sudo lshw -C network; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -C usb; uname -a; dmesg | grep ound; dmesg | grep b43; dmesg | grep iwl; iwconfig; sudo /etc/init.d/networking restart

Step 3: Please post results (copy/paste terminal output) on this thread

Step 4: Please also specify the exact model and make of your PC (if known) on this thread

Regards,

Mark

Revision history for this message
Itai Molenaar (imolenaar-deactivatedaccount) said :
#2

Are you using a wireless network, or an cable? Are you having problems with NetworkManager? (Should show up on top panel, if not go into the menu, into your settings, and you will find a program called Network Settings) I have a HP Pavilion too, and I don't really need to download extra drivers, so that may not necessarily be the problem...

Revision history for this message
Jessica (jessicamiller82) said :
#3

I have an antenna on my roof with an ethernet cable coming from that to my wired router box. So I do not have a network card. I have noticed that when I log into ubuntu my router box light turns off. I just cant figure out why. I have gone into the network connections and tried to add a connection but it doesn't work still help.

Revision history for this message
Itai Molenaar (imolenaar-deactivatedaccount) said :
#4

What exactly do you mean by "router box light"? Power, or the port which connects to your computer? Are you sure the problem has nothing to do with your router? The Ethernet connection between the computer and router may be messed up somehow. Have you checked the cable?

Revision history for this message
Itai Molenaar (imolenaar-deactivatedaccount) said :
#5

What exactly do you mean by "router box light"? Power, or the port which connects to your computer? Are you sure the problem has nothing to do with your router? The Ethernet connection between the computer and router may be messed up somehow. Have you checked the cable?

Revision history for this message
Itai Molenaar (imolenaar-deactivatedaccount) said :
#6

Sorry, I accidentally clicked on "Add Answer" first.

Can you help with this problem?

Provide an answer of your own, or ask Jessica for more information if necessary.

To post a message you must log in.