Asus Eee PC 1005H - both wireless and wired Internet connection not working - LAN interface Atheros AR8132 (vendor id 0x1969, device id 0x1062) (Attansic Technology Corp. Device [1969:1062] (rev c0)) not working out-of-the-box in Ubuntu 9.04

If you run:

sudo lshw -C network

You should see the wireless chip your system has, you can then use this in websearches for guides

Hi,

Please first connect your network card to the wireless router using an ethernet cable (also known as a LAN cable).

In order to gather essential troubleshooting information about your wireless card, please follow this procedure:

Step 1: Open Terminal from "Applications->Accessories->Terminal"

Step 2: Please copy-paste the following command from the https://answers.launchpad.net/ubuntu website in Firefox into the Linux Terminal. Do NOT copy-paste from the Email message into the Terminal, as that will only copy PART of the command. The command STARTS with the word sudo and ENDS with the word restart. So please copy-paste the ENTIRE command below from Firefox into a Terminal, press <enter>, then enter password when sudo asks for password, then press enter again.

sudo lshw -C network; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -C usb; uname -a; dmesg | grep ound; dmesg | grep b43; dmesg | grep iwl; iwconfig; sudo /etc/init.d/networking restart

Step 3: Please post results (copy/paste terminal output) on this thread

Regards,

Mark

Here are the results to that command. I am not able to connect to the internet through ethernet or through the wireless adapter.

Please any advise on how to fix this specific problem would be great!

[output]
To run a command as administrator (user "root"), use "sudo <command>".
See "man sudo_root" for details.

snowdecay@snowdecay-laptop:~$ sudo lshw -C network; sudo iwlist scanning; cat /etc/network/interfaces; cat /etc/lsb-release; lspci -nn; lsusb; sudo lshw -C usb; uname -a; dmesg | grep ound; dmesg | grep b43; dmesg | grep iwl; iwconfig; sudo /etc/init.d/networking restart
[sudo] password for snowdecay:
  *-network UNCLAIMED
       description: Network controller
       product: AR9285 Wireless Network Adapter (PCI-Express)
       vendor: Atheros Communications Inc.
       physical id: 0
       bus info: pci@0000:02:00.0
       version: 01
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress bus_master cap_list
       configuration: latency=0
  *-network UNCLAIMED
       description: Ethernet controller
       product: Attansic Technology Corp.
       vendor: Attansic Technology Corp.
       physical id: 0
       bus info: pci@0000:01:00.0
       version: c0
       width: 64 bits
       clock: 33MHz
       capabilities: pm msi pciexpress vpd bus_master cap_list
       configuration: latency=0
  *-network DISABLED
       description: Ethernet interface
       physical id: 1
       logical name: pan0
       serial: f6:7f:6d:0b:b0:5e
       capabilities: ethernet physical
       configuration: broadcast=yes driver=bridge driverversion=2.3 firmware=N/A link=yes multicast=yes
lo Interface doesn't support scanning.

pan0 Interface doesn't support scanning.

auto lo
iface lo inet loopback

DISTRIB_ID=Ubuntu
DISTRIB_RELEASE=9.04
DISTRIB_CODENAME=jaunty
DISTRIB_DESCRIPTION="Ubuntu 9.04"
00:00.0 Host bridge [0600]: Intel Corporation Mobile 945GME Express Memory Controller Hub [8086:27ac] (rev 03)
00:02.0 VGA compatible controller [0300]: Intel Corporation Mobile 945GME Express Integrated Graphics Controller [8086:27ae] (rev 03)
00:02.1 Display controller [0380]: Intel Corporation Mobile 945GM/GMS/GME, 943/940GML Express Integrated Graphics Controller [8086:27a6] (rev 03)
00:1b.0 Audio device [0403]: Intel Corporation 82801G (ICH7 Family) High Definition Audio Controller [8086:27d8] (rev 02)
00:1c.0 PCI bridge [0604]: Intel Corporation 82801G (ICH7 Family) PCI Express Port 1 [8086:27d0] (rev 02)
00:1c.1 PCI bridge [0604]: Intel Corporation 82801G (ICH7 Family) PCI Express Port 2 [8086:27d2] (rev 02)
00:1c.3 PCI bridge [0604]: Intel Corporation 82801G (ICH7 Family) PCI Express Port 4 [8086:27d6] (rev 02)
00:1d.0 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #1 [8086:27c8] (rev 02)
00:1d.1 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #2 [8086:27c9] (rev 02)
00:1d.2 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #3 [8086:27ca] (rev 02)
00:1d.3 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB UHCI Controller #4 [8086:27cb] (rev 02)
00:1d.7 USB Controller [0c03]: Intel Corporation 82801G (ICH7 Family) USB2 EHCI Controller [8086:27cc] (rev 02)
00:1e.0 PCI bridge [0604]: Intel Corporation 82801 Mobile PCI Bridge [8086:2448] (rev e2)
00:1f.0 ISA bridge [0601]: Intel Corporation 82801GBM (ICH7-M) LPC Interface Bridge [8086:27b9] (rev 02)
00:1f.2 SATA controller [0106]: Intel Corporation 82801GBM/GHM (ICH7 Family) SATA AHCI Controller [8086:27c5] (rev 02)
01:00.0 Ethernet controller [0200]: Attansic Technology Corp. Device [1969:1062] (rev c0)
02:00.0 Network controller [0280]: Atheros Communications Inc. AR9285 Wireless Network Adapter (PCI-Express) [168c:002b] (rev 01)
Bus 001 Device 004: ID 0204:6025 Chipsbank Microelectronics Co., Ltd CBM2080 Flash drive controller
Bus 001 Device 003: ID 058f:6335 Alcor Micro Corp.
Bus 001 Device 002: ID 13d3:5071 IMC Networks
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 005 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 004 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 003 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Bus 002 Device 001: ID 1d6b:0001 Linux Foundation 1.1 root hub
Linux snowdecay-laptop 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686 GNU/Linux
[ 0.000000] AMI BIOS detected: BIOS may corrupt low RAM, working it around.
[ 0.000000] found SMP MP-table at [c00ff780] 000ff780
[ 0.680602] ACPI: No dock devices found.
[ 0.737154] pnp: PnP ACPI: found 13 devices
[ 1.789829] pcieport-driver 0000:00:1c.0: found MSI capability
[ 1.790119] pcieport-driver 0000:00:1c.1: found MSI capability
[ 1.790392] pcieport-driver 0000:00:1c.3: found MSI capability
[ 2.434468] isapnp: No Plug & Play device found
[ 2.852225] hub 1-0:1.0: USB hub found
[ 2.852926] hub 2-0:1.0: USB hub found
[ 2.853463] hub 3-0:1.0: USB hub found
[ 2.854020] hub 4-0:1.0: USB hub found
[ 2.854563] hub 5-0:1.0: USB hub found
[ 2.900825] device-mapper: multipath round-robin: version 1.0.0 loaded
[ 2.906295] BIOS EDD facility v0.16 2004-Jun-25, 0 devices found
[ 3.745277] usb-storage: device found at 3
[ 10.577849] uvcvideo: Found UVC 1.00 device USB2.0 UVC 1.3M WebCam (13d3:5071)
[ 11.415139] lp: driver loaded but no devices found
[ 61.027141] usb-storage: device found at 4
lo no wireless extensions.

pan0 no wireless extensions.

 * Reconfiguring network interfaces... [ OK ]
snowdecay@snowdecay-laptop:~$
[/output]

You are running an Athero AR9285 chip

If you are running Jaunty (You can check with: lsb_release -a) then if you run:

sudo apt-get install linux-backports-modules-jaunty

then reboot it will work.

lsb_release -a returns:

No LSB modules are available.
Distributor ID: Ubuntu
Description: Ubuntu 9.04
Codename: jaunty

but when I try the command sudo apt-get install linux-backports-modules-jaunty the following happens:

Reading package lists... Done
Building dependency tree
Reading state intormation... Done
E: Couldn't find package linux-backports-modules-jaunty

I dont know if this would be a cause to this problem or now but I am using the Ubuntu netbook remix OS.

This packages are in the net repository so you must connect your pc using the ethernet cable then you can install them by open a terminal Applications→Accessories→Terminal and type:

sudo apt-get update
sudo apt-get dist-upgrade
sudo apt-get install linux-backports-modules-jaunty

Note: give your user password when requested, you don't see nothing when you type it, then press enter.

Hope this helps

Well is there anyway I can download the required files on my computer (with windows vista) and transfer them to my netbook? Because not even the ethernet cable is responding to the network.

Please tell, which is the result of this terminal command

uname -a

Thank you

You need to download additive package depending from result of "uname -a" result...

For my ( uname -a: Linux ubuntu 2.6.28-15-generic #52-Ubuntu SMP Wed Sep 9 10:49:34 UTC 2009 i686 GNU/Linux )
the additional module are:

linux-backports-modules-jaunty linux-backports-modules-2.6.28-15-generic linux-backports-modules-jaunty-generic

So you must download yours from http://packages.ubuntu.com/ then install them by typing into a terminal window:

sudo dpkg -i linux-backports-modules-jaunty linux-backports-modules-2.6.28-15-generic linux-backports-modules-jaunty-generic

Note: give your user password when requested, you don't see nothing when you type it, then press enter.

Hope this helps

ok it returns:
Linux snowdecay-laptop 2.6.28-11-generic #42-Ubuntu SMP Fri Apr 17 01:57:59 UTC 2009 i686 GNU/Linux

ah what exactly im i suppose to look for to download?

and what commands do I need to know to install the required files to get these network things up and running.

sry to sound like such a noob but everyone has to start somewhere...

http://packages.ubuntu.com/jaunty/linux-backports-modules-jaunty-generic

To enable the wired connection, please try frankyp's instructions at the following location:

http://forum.eeeuser.com/viewtopic.php?id=69647

If that procedure does not solve the issue with the wireD internet connection, try using the newest alpha version of Ubuntu 9.10, which should hopefully support your wireLESS card out-of-the-box.

The wireD internet connection issue is linked to this bug:

https://bugs.launchpad.net/ubuntu/+bug/363691

When I try and install the package posted above I get a error (Error: Dependency is not satisfiable: linux-backports-modules-2.6.28-15-generic).

Is this an easy fix or should I just look for Ubuntu 9.10 alpha? Would this be a bit more stable or reliable?

Please read what Mark Rijckenberg answer you, is much better to have a working network connection instead of try to download packages (and sometimes a lot of dependency packages)

Then the packages you need i think are:

linux-backports-modules-jaunty
linux-backports-modules-2.6.28-11-generic
linux-backports-modules-jaunty-generic

Hope this helps

Unfortinally it doesnt a lot...

I have never complied a driver or anything of the such before. I went to that page but things were way to unspecific for me to figure out on my own.

cd ~; mkdir stuff99; cd stuff99; wget http://security.ubuntu.com/ubuntu/pool/main/l/linux-meta/linux-backports-modules-jaunty-generic_2.6.28.15.20_i386.deb; wget http://security.ubuntu.com/ubuntu/pool/main/l/linux-meta/linux-backports-modules-jaunty_2.6.28.15.20_i386.deb; wget http://security.ubuntu.com/ubuntu/pool/main/l/linux-meta/linux-backports-modules-jaunty-generic_2.6.28.15.20_i386.deb; sudo dpkg -i *.deb; sudo apt-get -f install

You can also run:

gksudo gedit /etc/apt/sources.list

and add this line:

deb http://security.ubuntu.com/ubuntu jaunty-security main restricted universe multiverse

Save the new file, close gedit, then run:

sudo apt-get update

If you give the output I can help you import the GPG key if you get any errors etc.

You should now be able to use apt-get to install the backport modules etc.

[console doing as instructed]

snowdecay@snowdecay-laptop:~$ sudo bash
[sudo] password for snowdecay:
root@snowdecay-laptop:~# cd ~; mkdir stuff99; cd stuff99; wget http://security.ubuntu.com/ubuntu/pool/main/l/linux-meta/linux-backports-modules-jaunty-generic_2.6.28.15.20_i386.deb; wget http://security.ubuntu.com/ubuntu/pool/main/l/linux-meta/linux-backports-modules-jaunty_2.6.28.15.20_i386.deb; wget http://security.ubuntu.com/ubuntu/pool/main/l/linux-meta/linux-backports-modules-jaunty-generic_2.6.28.15.20_i386.deb; sudo dpkg -i *.deb; sudo apt-get -f install
--2009-09-12 11:10:56-- http://security.ubuntu.com/ubuntu/pool/main/l/linux-meta/linux-backports-modules-jaunty-generic_2.6.28.15.20_i386.deb
Resolving security.ubuntu.com... failed: Name or service not known.
wget: unable to resolve host address `security.ubuntu.com'
--2009-09-12 11:10:56-- http://security.ubuntu.com/ubuntu/pool/main/l/linux-meta/linux-backports-modules-jaunty_2.6.28.15.20_i386.deb
Resolving security.ubuntu.com... failed: Name or service not known.
wget: unable to resolve host address `security.ubuntu.com'
--2009-09-12 11:10:56-- http://security.ubuntu.com/ubuntu/pool/main/l/linux-meta/linux-backports-modules-jaunty-generic_2.6.28.15.20_i386.deb
Resolving security.ubuntu.com... failed: Name or service not known.
wget: unable to resolve host address `security.ubuntu.com'
dpkg: error processing *.deb (--install):
 cannot access archive: No such file or directory
Errors were encountered while processing:
 *.deb
Reading package lists... Done
Building dependency tree
Reading state information... Done
0 upgraded, 0 newly installed, 0 to remove and 0 not upgraded.
root@snowdecay-laptop:~/stuff99# gksudo gedit /etc/apt/sources.list
root@snowdecay-laptop:~/stuff99# sudo apt-get update
Err http://us.archive.ubuntu.com jaunty Release.gpg
  Could not resolve 'us.archive.ubuntu.com'
Err http://us.archive.ubuntu.com jaunty/main Translation-en_US
  Could not resolve 'us.archive.ubuntu.com'
Err http://us.archive.ubuntu.com jaunty/restricted Translation-en_US
  Could not resolve 'us.archive.ubuntu.com'
Err http://us.archive.ubuntu.com jaunty/universe Translation-en_US
  Could not resolve 'us.archive.ubuntu.com'
Err http://us.archive.ubuntu.com jaunty/multiverse Translation-en_US
  Could not resolve 'us.archive.ubuntu.com'
Err http://us.archive.ubuntu.com jaunty-updates Release.gpg
  Could not resolve 'us.archive.ubuntu.com'
Err http://us.archive.ubuntu.com jaunty-updates/main Translation-en_US
  Could not resolve 'us.archive.ubuntu.com'
Err http://us.archive.ubuntu.com jaunty-updates/restricted Translation-en_US
  Could not resolve 'us.archive.ubuntu.com'
Err http://us.archive.ubuntu.com jaunty-updates/universe Translation-en_US
  Could not resolve 'us.archive.ubuntu.com'
Err http://us.archive.ubuntu.com jaunty-updates/multiverse Translation-en_US
  Could not resolve 'us.archive.ubuntu.com'
Err http://security.ubuntu.com jaunty-security Release.gpg
  Could not resolve 'security.ubuntu.com'
Err http://security.ubuntu.com jaunty-security/main Translation-en_US
  Could not resolve 'security.ubuntu.com'
Err http://security.ubuntu.com jaunty-security/restricted Translation-en_US
  Could not resolve 'security.ubuntu.com'
Err http://security.ubuntu.com jaunty-security/universe Translation-en_US
  Could not resolve 'security.ubuntu.com'
Err http://security.ubuntu.com jaunty-security/multiverse Translation-en_US
  Could not resolve 'security.ubuntu.com'
Reading package lists... Done
W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty/Release.gpg Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty/main/i18n/Translation-en_US.bz2 Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty/restricted/i18n/Translation-en_US.bz2 Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty/universe/i18n/Translation-en_US.bz2 Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty/multiverse/i18n/Translation-en_US.bz2 Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty-updates/Release.gpg Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty-updates/main/i18n/Translation-en_US.bz2 Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty-updates/restricted/i18n/Translation-en_US.bz2 Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty-updates/universe/i18n/Translation-en_US.bz2 Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://us.archive.ubuntu.com/ubuntu/dists/jaunty-updates/multiverse/i18n/Translation-en_US.bz2 Could not resolve 'us.archive.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/jaunty-security/Release.gpg Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/jaunty-security/main/i18n/Translation-en_US.bz2 Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/jaunty-security/restricted/i18n/Translation-en_US.bz2 Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/jaunty-security/universe/i18n/Translation-en_US.bz2 Could not resolve 'security.ubuntu.com'

W: Failed to fetch http://security.ubuntu.com/ubuntu/dists/jaunty-security/multiverse/i18n/Translation-en_US.bz2 Could not resolve 'security.ubuntu.com'

W: Some index files failed to download, they have been ignored, or old ones used instead.
W: You may want to run apt-get update to correct these problems
root@snowdecay-laptop:~/stuff99#