All network devices suddenly disappeared 24.04.3 LTS

Asked by NguyenTanThanh

At noon today, Ubuntu notified me of a system update and I proceeded to install it. After the update, my computer completely lost Wi-Fi and Bluetooth connections, and the touchpad also stopped working.

I am using an Asus G14, 2021 version, with Ubuntu 24.04.3 LTS. I have used chat and searched further and ran the following commands:
When checking the kernel with the command uname -r, I got the result: 6.14.0-36-generic.

I tried running the command:

sudo modprobe -v iwlwifi

but received the error message:

ERROR: ../libkmod/libmkmod-module_insert_module() could not find module by name='iwlwifi'
ERROR: could not insert 'iwlwifi': Unknown symbol in module, or unknown parameter (see dmesg)

At the moment, I do not know how to fix this and would like to receive detailed guidance on how to resolve the issue. I just installed this operating system 2 weeks ago, so I am not very familiar with it. I would greatly appreciate any help.

Question information

Language:
English Edit question
Status:
Solved
For:
Ubuntu Edit question
Assignee:
No assignee Edit question
Solved by:
NguyenTanThanh
Solved:
Last query:
Last reply:
Revision history for this message
Jeremy (wa113y3s) said :
#1

Post results from terminal for
dkms status

Revision history for this message
NguyenTanThanh (thanhntdev) said :
#3

Thanks Jeremy, after updating it booted linux using kernel version 6.14.0-36-generic, and caused an error. I fixed it successfully by using kernel 6.14.0-35-generic. Thanks for taking the time to look into my error

Revision history for this message
Daniel Letzeisen (dtl131) said :
#4

Booting into a previous kernel is not a permanent solution (not a good one anyway)

See bug 2115148

Make sure you have headers metapackages installed:
sudo apt install linux-generic-hwe-24.04 linux-headers-generic-hwe-24.04

Revision history for this message
NguyenTanThanh (thanhntdev) said :
#5

Thanks Daniel Letzeisen. Thanks for taking the time to show me. I will try your method. Thanks a lot.

Revision history for this message
Alessandro (alessandrook) said :
#7

 Thanks for sharing the solution